Rated 5 out of 5 by BacheloretteGirl Wonderful weekend day stay
From the minute we valet the car to the minute we left the Hotel the service was outstanding.
Excellent service all around and the Hotel and suite was magnificent.
April 28, 2015
Rated 5 out of 5 by Hym8nance89 Staff made the trip!
This is a beautiful, popular and well appointed resort. Brought my daughter and her friend to the W South Beach to celebrate their birthdays! Kelyn is such an asset to this resort. Micci did a wonderful job and Stephan (I hope this is correct), was proactive in assuring comfort in the lobby while awaiting check in. (I did not have the opportunity to see him and thank him for the crackers while waiting in the lobby) Stephan is very guest service oriented. Kelyn made sure the birthdays were acknowledged, celebrated and went out of his way to send birthday celebratory cake and beverages to the room! Great service from a great guy. Thanks so much! Room service was very good and service was prompt. All in all, the W aims to please and it shows. Thanks to Matt at check in as well.
April 28, 2015
Rated 1 out of 5 by DrewP Blase about service
The W is known for "Whatever, Whenever", however this property seems to more enjoy having a "Whatever" attitude about customer service.
April 14, 2015
Rated 4 out of 5 by JWP1313 Incredible Hotel
This is one of the best W hotels in the nation. I have stayed here the past 5 years around SOBE Wine and Food Festival. Incredible location and top level service. This year, unfortunately check-in was a nightmare. Sold out the night before, so checking was beyond difficult. Long lines and my clients left waiting for a long time. Overall great once we were in.
April 7, 2015
Rated 5 out of 5 by Charly49 Excellent to recommend
The greatest that has this Hotel is its people specially Mr. Cesar Arriaga, Mrs Maria Victoria Artheoua (vicki) Sebastian K and Juliana at the Pool.. I also recommend a touch of attention to the Housekeeping service that sometimes is not so fast and good. Is the only thing that I would like to improve a little.The rest of the Hotel is WONDERFULL.....................
March 26, 2015
Rated 5 out of 5 by chw10 Almost perfect
Great room, love the large balcony, much larger than I expected. Walking distance to the beach. The shop in the lobby is very convenient it has almost everything you need for a beach vacation. Only problem is the shell shades and umbrellas on the beach charge extra. You only get 2 complimentary beach chairs for one room. But everything else are just perfect! Will definitely stay here longer next in Miami.
March 21, 2015
Rated 4 out of 5 by Fryguy One of my favorite W Hotels
Just completed a stay at the W in South Beach. I really enjoyed my stay there and really liked the hotel. I received an excellent upgrade to a suite given my Platinum status and it was an excellent room. The staff was great and the restaurants were excellent as well.
My only negative was noise at night. I am still not sure where it was coming from but I think it was from the hotel to the North of the W. Two of my three nights I was woken by people screaming and having too much fun. That said...I was able to get back to sleep fairly quickly because of the amazing beds.
The hotel is also right on the boardwalk which is an excellent way to get around south Beach and to other hotels and restaurants and good for a fun run in the morning while the sun rises from the Atlantic.
March 17, 2015
Rated 4 out of 5 by Andrew333 As expected, no Wow, but good
The W South Beach is as expected...a typical W property atmosphere, coupled with the arrogance and sexiness of South Beach.
The location is spectacular. Close enough to all that is happening, but far enough away from Ocean Drive that you can get away from it all if you want.
Stayed in the Wow suite and it was a little more What? Than Wow! The room and view are obviously good, however, there were multiple light fixtures with burned out lights, wiring issues, the kitchen has shotty cabinet repair work and the shower in the guest bath had significant water protrusion. What I did appreciate was that the room was an upgrade from the paid suite, so maybe we were expecting more than we should've.
The service from the staff was good, but nothing spectacular. The answer to many simple requests was often more about what they couldn't do vs what they could do. This is typical Miami, so it may be more about the area than the hotel, but the arrogance could get old for someone who often stays in hotels that pride themselves on service and experience.
Our Insider was able to get us a reservation into a restaurant that didn't have any reservations, so that was the best part of our experience, but we never saw or heard from her much otherwise.
The pool area was great, but don't expect to find any good chairs after 9:30 and don't plan to leave them unoccupied for more than 30 mins.
Beach staff were great...although I believe they are a separate entity than the hotel itself, along with the pool staff.
If you are looking for Miami fun, then this is a great place to stay, just don't expect to be wowed by the service and instead expect to feel like you are in a club with bouncers everywhere.
I'd recommend for the right event or experience, but I'd choose another property if I were to be looking for exceptional service.
March 4, 2015