Rated 5 out of 5 by dlsaff fantastic holiday
we came to the W South Beach for a week and had an absolutely fantastic holiday. We found all the staff to be more than helpful, in fact I would say they were one of the most polite, cheery and helpful staff I have come across in any hotel, nothing was too much trouble. The only gripe I have was that we stayed in an Oasis Suite on the LP floor, an amazing room with views to match but , the pull-out bed is nowhere near a double size, which resulted in my youngest son having to sleep on the sofa in the lounge. It took nothing away from our holiday and we would definitely stay again, but maybe you could be a bit clearer with the bed size?
September 4, 2014
Rated 5 out of 5 by Chin Hotel Staffs are very friendly
Hotel staffs are very friendly with nice smiles which make you feel as a value guest.
October 14, 2014
Rated 5 out of 5 by Anmo Hotel
The Hotel is excellent, the bar and pool bar needs to improve the service level
October 13, 2014
Rated 1 out of 5 by mel456 This hotel has the worst service of any SPG property
The service here is the worst! they are totally unresponsive and aloof. Everytime you call whatever/Whenever you wait on hold and if they tell you tthey will call you back, they don't. When I called back they told me the person left. They closed the pool early one day and my wife left her bag there and the pool attendants were totally unhelpful. There was no sign saying they were closing the pool early. The front desk said trhey put a note under the door at turndown but we never had turndown because the maid knocked on our door at 10pm and we told her it was too late. I asked for the manager to call me and he never did. This is the 3rd time i've stayed there in the last year and everytime the service has been bad. We ordered drinks at the pool and we waited 25 minutes for them. Next time I'm going to the St. Regis in Bal harbour!! It's a pity becasuse i love the location but the service is too unbearable.
April 1, 2012
Rated 5 out of 5 by JTerry34 W SouthBeach Place to Be!
Plan to buck up but what do you expect in South Beach. If you're worried about being overcharged for food, beverages and everything on site then this isn't the place for you. This Hotel is perfect for a weekend of fun at no expense.
October 10, 2014
Rated 4 out of 5 by BusinessStay1014 This hotel has excellent services.
The overall experience was outstanding. However, the food selection at The Dutch was limited in terms of Breakfast and Supper. I found it to be extremely pricey. The service at the Dutch by the wait staff was outstanding.
October 10, 2014
Rated 1 out of 5 by PBJ123 Unfortunate Stay
We checked in on March 6, 2013 and when we entered our room we noticed that our balcony overlooked a construcction scene with constant jackhammering. This went on throughout most of our time during the stay. It completely wrecked our stay as we booked a great suite with a large balcony for gathering and we could not even open our door without the loud jackhammering annoying us. We understand that construction happens but i would think that they would give us some kind of warning so we would know what to expect and have the option to book something else. The front desk was not accomodating and could not move us to another room beacause of availablitly. I also asked for a reduced rate which they did not grant as of yet.
Also, they have left off two nights from our rewards for SPG points. I will let them know but be sure that Starwood does not try to cheat you out of a few nights stay for rewards...dissapointing.
March 9, 2013
Rated 1 out of 5 by Rodelie1223 Poor service, poor response when notified!
During our stay at the W in Miami we were in complete awe and it was the worst hotel stay to date as a starwood gold/platinum member. I expect a full refund or credit for this stay. It is unacceptable. Your hotel failed in every capacity to provide a room that was suitable. There was a constant jack hammer noise thought the day from construction, constant yelling, honking horns, smoke in non smoking section, my son was hit by a hallway sink cabinet that fell off on his foot, and 17 other issues with this property that failed. I will fax upon request the list of issues which went unaddressed
1. Lines to access front desk- 1 person manning desk
2. Non existent housekeeping on Friday
3. Dutch- poor service
4. Eating- jack hammer
5. Pool- jack hammer
6. Asleep- jack hammer
7. Asleep- doors slamming, stomping
8. Pool bathroom- smells like a dirty ashtray- wreaks of smoke.
9. Concierge-not all that helpful
10. Lobby on Friday smelled like smoke, hallway smelled like smoke 9th floor
11. Asleep and can hear people yelling.
12. Poolside grill- drink size, bad service, refill forget it.
13. Cleaning room at 4:30 PM! and leaving it to smell like wet clothes that sat in the dryer a week. Mold and mildew!
14. Ask for assistance on shirt stain from restaurant server error and whatever whenever non existent when told they would be calling
15. Mini bar room checks -/audits while sleeping - even within few 45 minutes of arriving
16. Honking horns, showering all night while sleeping at 1:30 AM
17. Cabinet on hallway sink fell off- dummy cabinet cover for plumbing in main hall
May 6, 2013