Rated 5 out of 5 by MJKYNY An Amazing Hotel
Loved every minute! Friendly Staff, Great Service, Great drinks and yummy food. Nice size room. Shower fab!
November 22, 2014
Rated 5 out of 5 by JGCF Right after Wedding
We came to Miami for two nights right after our wedding and had a fantastic stay. We were upgraded to an amazing suite with a kitchen and washer/dryer.
The pool area is amazing and we spent most of both days drinking and eating around the pool. Our room was so great (and we were tired from the wedding), so we ended up staying in both nights.
Overall, loved this hotel. I wish we could have stayed longer.
November 20, 2014
Rated 4 out of 5 by Ricnetwork Watch out when you leave the pool
The hotel has an unannounced policy that if you leave your chair by the pool, they clock your time and take away your chairs without any communication, if you are not sitting down 30 min later, and are rude about it too when by surprise you find out. I Like the hotel, the policy makes me question the guest experience. I have stayed many times and each time have enjoyed it. this incident and policy makes me question how to enjoy the hotel.
November 15, 2014
Rated 1 out of 5 by mel456 This hotel has the worst service of any SPG property
The service here is the worst! they are totally unresponsive and aloof. Everytime you call whatever/Whenever you wait on hold and if they tell you tthey will call you back, they don't. When I called back they told me the person left. They closed the pool early one day and my wife left her bag there and the pool attendants were totally unhelpful. There was no sign saying they were closing the pool early. The front desk said trhey put a note under the door at turndown but we never had turndown because the maid knocked on our door at 10pm and we told her it was too late. I asked for the manager to call me and he never did. This is the 3rd time i've stayed there in the last year and everytime the service has been bad. We ordered drinks at the pool and we waited 25 minutes for them. Next time I'm going to the St. Regis in Bal harbour!! It's a pity becasuse i love the location but the service is too unbearable.
April 1, 2012
Rated 4 out of 5 by JJJ500 This hotel has great features
This hotel has great features
November 17, 2014
Rated 5 out of 5 by Love2travelalot It doesn't get any better!!!
If you are looking for a relaxing stay where you are able to escape from the real world & be treated like you really are special with all of the luxuries & comfort within a sexy/chic hotel, then The W Southbeach is for you!!!
The staff is amazing & the W Insider John Evans will make your every wish come true! You will also agree that it doesn't get any better then this!!!!
November 15, 2014
Rated 5 out of 5 by Gitta Value
Excellent value,great facilities,friendly staff !!
November 15, 2014
Rated 3 out of 5 by Tra1973 Great look per service.
II love the modern contemporary feel and look of the hotel however the customer service is not reflective of the luxury/exclusive trademark. The features of the hotel were not explained upon check in. The hospitality suite was not well maintained (dingy and severely worn furniture). In addition the account executive in error swiped my card twice at check in and also withheld $650 in incidentals. Therefore a significant amount of my funds (an additional 2600) were withheld until the reversal cleared which took away from vacation funds. Management did nothing to compensate me for this error. I also don't understand why this venue holds $650 in incidentals against credit cards. I have only heard of that being done with bank/debit cards. A number of the waiters/waitress were inattentive. Perhaps this is because their 18% gratuity is guaranteed. I actually liked the space and layout of the room however the bed did not sleep well at all and linen was felt rough and heavenly starched.
November 11, 2014