Rated 5 out of 5 The "W" equals "WOW!!!"
My sons and I had a fabulous time at the W, South Beach. From the front desk (Matt) to the very end, ALL of our needs were met and met with a smile. Our rooms were wonderful and I was able to sleep soundly -- no hall noise at all. This Hotel and its staff exceeded our expectations and we l definitely be returning in the near future. Kudos, also, to Audrey and Palmera who gave me the best Facial and Massage EVER -- thanks Ladies for putting me in a good place. Enjoyed the Dutch restaurant -- hi Brock and Daryl. Darius, Ty, the housekeeping staff and the gentlemen who greeted your car, total professionals; THANK YOU and see you soon!!!
May 26, 2015
Rated 4 out of 5 by SALRAM Pleasant overall W Experience
Checked into the W for a long weekend. Overall, this is a great hotel with an ideal South Beach location. Service was good - we ran into a few hiccups upon check-in and then at the pool side bar. Special recognition to Steve (GM at the Wet Bar) for taking care of the service issues and making sure that the rest of time was great. Also want to recognize Logan from the Welcome Office for his prompt follow up. I would definitely recommend this hotel. One of the nicer Ws that I've stayed in.
May 22, 2015
Rated 5 out of 5 by Tom2 Superb stay in Miami Beach
We spent a great time in the hotel. It is on a quite good location in South Beach, 10 minutes walk from Lincoln Road Mall, and 15 minutes walk from Ocean Drive with all the restaurants and the park, and there are plenty of restaurants even nearby. The staff was very friendly and helped us in every possible topic. Great beach and pool facilities. The room was excellent, large and top quality. The balconies are designed a way to proper superb sea-view.
May 20, 2015
Rated 5 out of 5 by Ecriste fabulous weekend stay!
this is my favorite W property having stayed at many Ws. The rooms are spacious and bright. The staff is very attentive and goes the extra mile to provide guests the best service.
May 14, 2015
Rated 5 out of 5 by BacheloretteGirl Wonderful weekend day stay
From the minute we valet the car to the minute we left the Hotel the service was outstanding.
Excellent service all around and the Hotel and suite was magnificent.
April 28, 2015
Rated 5 out of 5 by Hym8nance89 Staff made the trip!
This is a beautiful, popular and well appointed resort. Brought my daughter and her friend to the W South Beach to celebrate their birthdays! Kelyn is such an asset to this resort. Micci did a wonderful job and Stephan (I hope this is correct), was proactive in assuring comfort in the lobby while awaiting check in. (I did not have the opportunity to see him and thank him for the crackers while waiting in the lobby) Stephan is very guest service oriented. Kelyn made sure the birthdays were acknowledged, celebrated and went out of his way to send birthday celebratory cake and beverages to the room! Great service from a great guy. Thanks so much! Room service was very good and service was prompt. All in all, the W aims to please and it shows. Thanks to Matt at check in as well.
April 28, 2015
Rated 1 out of 5 by DrewP Blase about service
The W is known for "Whatever, Whenever", however this property seems to more enjoy having a "Whatever" attitude about customer service.
April 14, 2015
Rated 4 out of 5 by JWP1313 Incredible Hotel
This is one of the best W hotels in the nation. I have stayed here the past 5 years around SOBE Wine and Food Festival. Incredible location and top level service. This year, unfortunately check-in was a nightmare. Sold out the night before, so checking was beyond difficult. Long lines and my clients left waiting for a long time. Overall great once we were in.
April 7, 2015