Rated 5 out of 5 by Charly49 Excellent to recommend
The greatest that has this Hotel is its people specially Mr. Cesar Arriaga, Mrs Maria Victoria Artheoua (vicki) Sebastian K and Juliana at the Pool.. I also recommend a touch of attention to the Housekeeping service that sometimes is not so fast and good. Is the only thing that I would like to improve a little.The rest of the Hotel is WONDERFULL.....................
March 26, 2015
Rated 5 out of 5 by chw10 Almost perfect
Great room, love the large balcony, much larger than I expected. Walking distance to the beach. The shop in the lobby is very convenient it has almost everything you need for a beach vacation. Only problem is the shell shades and umbrellas on the beach charge extra. You only get 2 complimentary beach chairs for one room. But everything else are just perfect! Will definitely stay here longer next in Miami.
March 21, 2015
Rated 4 out of 5 by Fryguy One of my favorite W Hotels
Just completed a stay at the W in South Beach. I really enjoyed my stay there and really liked the hotel. I received an excellent upgrade to a suite given my Platinum status and it was an excellent room. The staff was great and the restaurants were excellent as well.
My only negative was noise at night. I am still not sure where it was coming from but I think it was from the hotel to the North of the W. Two of my three nights I was woken by people screaming and having too much fun. That said...I was able to get back to sleep fairly quickly because of the amazing beds.
The hotel is also right on the boardwalk which is an excellent way to get around south Beach and to other hotels and restaurants and good for a fun run in the morning while the sun rises from the Atlantic.
March 17, 2015
Rated 4 out of 5 by Andrew333 As expected, no Wow, but good
The W South Beach is as expected...a typical W property atmosphere, coupled with the arrogance and sexiness of South Beach.
The location is spectacular. Close enough to all that is happening, but far enough away from Ocean Drive that you can get away from it all if you want.
Stayed in the Wow suite and it was a little more What? Than Wow! The room and view are obviously good, however, there were multiple light fixtures with burned out lights, wiring issues, the kitchen has shotty cabinet repair work and the shower in the guest bath had significant water protrusion. What I did appreciate was that the room was an upgrade from the paid suite, so maybe we were expecting more than we should've.
The service from the staff was good, but nothing spectacular. The answer to many simple requests was often more about what they couldn't do vs what they could do. This is typical Miami, so it may be more about the area than the hotel, but the arrogance could get old for someone who often stays in hotels that pride themselves on service and experience.
Our Insider was able to get us a reservation into a restaurant that didn't have any reservations, so that was the best part of our experience, but we never saw or heard from her much otherwise.
The pool area was great, but don't expect to find any good chairs after 9:30 and don't plan to leave them unoccupied for more than 30 mins.
Beach staff were great...although I believe they are a separate entity than the hotel itself, along with the pool staff.
If you are looking for Miami fun, then this is a great place to stay, just don't expect to be wowed by the service and instead expect to feel like you are in a club with bouncers everywhere.
I'd recommend for the right event or experience, but I'd choose another property if I were to be looking for exceptional service.
March 4, 2015
Rated 5 out of 5 by Jack69 Staff
The staff were extremely attentive without being in your face. This was from checking in to the rest of our stay including checking out..
February 26, 2015
Rated 5 out of 5 by gerry76 Excellent choice for a short sunny break
Spent 5 nights at the W South Beach and we loved the property and all the facilities. Location is great been close to the action yet not so noisy. Great staff and very attentive. We are certainly going back.
February 22, 2015
Rated 5 out of 5 by MPro Ralph Chaol -our VIP Concierge can't be beat
Let me say that we continue to come back to the W South Beach because of Ralph Chaol who has been our Private Concierge for the past two stays and will be our VIP Concierge for our upcoming stay on February 27-3/9. Ralph makes what would be an ordinary stay in a hotel exceptional! We would not continue to come back without Ralph's excellent attention to detail and more importantly to US! Ralph puts us first and foremost-and makes us feel as if we are the only guests at the hotel.
We have had other VIP Concierge representation at the W South Beach and there is no comparison-in fact we had been very disappointed in the past and were eager to explore all other options until we had Ralph. I run my own business and if I had a staff member on my team like Ralph I would insure his happiness as he is an incredible representative of the excellent reputation the WSouth Beach portrays to the market.
Given the competition out there-
I would again do all I can to protect an asset as competent as Ralph Chaol.
February 21, 2015
Rated 5 out of 5 by Runner52 The perfect vacation
There is nothing to not love about this hotel. It is beautiful. It is located just north of South Beach - close enough to walk to in under 10 minutes but far enough removed from the center of the chaos to allow for a more tranquil experience. We were upgraded to a Fantastic Suite and it was spectacular and simply stunning - our only regret was that it was just the 2 of us and we didn't have anyone to join us to party! The staff is very receptive and helpful. Our car was consistently ready within minutes of calling for it. Room service was delivered promptly and professionally. Our beach attendant, Luis, was friendly, polite, and couldn't have been more helpful. The drinks on the beach were perfect. We have stayed at a half-dozen high-end hotels in Miami Beach from as far south as 8th Street to as far north as 48th Street and although all were lovely, we would not stay anywhere but the W Hotel the next time we visit Miami Beach. It hits all the right buttons to create the perfect vacation.
February 13, 2015