Rated 5 out of 5 by RichieLAX Family Get away
We came to stay at this resort because our son had a lacrosse tournament and let me just say that this resort was absolutely beautiful. The staff was outstanding and It was absolutely wonderful to come back from a long day out in the field and enjoy a glass of wine and a movie in our beautiful room. Our son was happy and we were as well. We invited our other lacrosse friends to stay and they absolutely loved it too. We will be making this our go to resort for events and business travel. Thank you to the outstanding staff for all you do!
December 10, 2014
Rated 1 out of 5 by KellyL Accounting and Price
The hotel is over rated with its price of rooms, and especially food/drink.
The hotel double charged my credit card of $1251 each totaling $2502 in a pending status essentially locking its use up for anything and the charged my card $698 in actual charges. Now we have over $3200 in charges until the $2500 drops off from pending. And the room was prepaid separately in advance of course for the entire stay. When I called accounting they were completely had screw you attitude.. I would like a call from the manager simply explaining and telling me what your going to do to simply fix these problems from happening to others in the future..
June 23, 2013
Rated 3 out of 5 by LizD22 No SPG Recognition
I am a long time Starwood Platinum Member. I stay at the Sheraton Carlsbad 3-4 times per year while visiting Family. My most recent visit was over the Thanksgiving weekend.
Upon check-in, the front desk does not recognize any Starwood Status, not do they have any idea that a guest has stayed at the hotel previously. That seems like such a waste, and an easy way to make a guest feel welcome. This last visit was no exception:They whip out the map to show me how to get to my room, two minutes after i noted that i have stayed there many times, and surprised to hear that I have stayed there in the past This Sheraton also does not upgrade for Platinum Guests, even with a suite upgrade request in advance. This is a pretty resort in a terrific location, but a disappointing experience for Platinum customer.
December 7, 2014
Rated 3 out of 5 by ivygirl Great hotel/Horrible Parking
This is a great new hotel property but the parking is terrible. They charge you 12$ to park yourself FAR away from your room. When we returned at 11pm from a birthday party we couldn't even find a spot anywhere and had to move the cones from the Vallet area to even get a spot. It is an insult to have to pay for that! If it weren't for that I would have given this rave reviews but they need to remedy the parking charge or i won't go back.
November 9, 2011
Rated 3 out of 5 by duffy You Pay for the View
The room was nice and clean, however the noise from the rooms around us was constant even though the hotel seemed to be half empty every room around us was occupied.
Add to this the $12 per day parking and the $12 per day resort fee which lets you use a computer and a pool/hot tub.
This was my second trip to San Diego this year and I will be going again early next year but to another hotel.
November 12, 2011
Rated 3 out of 5 by TK02 Nice facility, but you're nickel and dimed
This review may sound negative, but it is not meant to be completely negative. Beautiful grounds and very nice facilities. Just very disappointed by a hotel with such a high standing reputation (Sheraton) that they nail you for any little thing. Bottles of water in your room are $3.50 each. Parking (which is not monitored or tracked by a ticket system or anything) was $12 per night! I could have lied and said I didn't park there and they would have never known. Instead I said, yes I parked here...oh that'll be $12/night sir. This place is meant as a money-maker for conferences and meetings where companies pick up the tab for parking and anything extra. For the single traveler or family, I do not recommend this hotel. You will get frustrated by the extra fees for everything.
Lastly, nobody thanked me for being a starwood member on check-in or check-out. And nobody asked how my stay was on check-out. On my last morning, a spider fell out of my shower towel and I wanted to mention it to the front desk at check out but the clerk never asked me about my stay. So instead of being given the chance to resolve it at the front desk, I feel obligated to write it here in this review.
January 13, 2012
Rated 4 out of 5 by Joie1dad Attitude adjustment
This resort has a lot going for it-- literally next door to LEGOLAND, modern layout, good location overall, good breakfast buffet. Staff needs work to match. Slow delivery of baby crib, front desk clerk initially didn't offer platinum breakfast amenity because "we are a resort" which is not true, since I have been platinum for 15 years. Experience would be considerably better if service by staff improved.
December 4, 2014
Rated 3 out of 5 by DORI13 TO: Chris Draper (GENERAL MANAGER)
TO: Chris Draper (GENERAL MANAGER)
Chris - just wanted to share some feedback with you.
I'm a Platinum member and have been staying at your hotel on and off for the past three months. I also plan on staying there for the next 7-9 months.
On Sunday I came to the hotel with my pregnant wife and attempted to check in at 2pm. I was told that there was not a single room available until 4pm when check in happens. I was asked to wait until a room becomes available at which time I would get a call. I waited until 3pm and after hearing nothing, I went back to the front desk frustrated as I was seeing others check in with no issues. In fact, as I was standing in line a number of folks checked in with the exact same type of room as mine.
When it was my turn with the agent, I was told that they are still looking for a room and after sounding out they said they found one. I asked to speak to the front desk Manager and Rachel. When she finally checked me in and provided me with my keys, she asked me if I have ever been there before which frankly, irritated me that much more because I just explained to her that I have been staying at the hotel for two months, making me realize she wasn't listening to anything I said.
I'm sharing this with you because folks like me are dedicated Starwood members. I go out of my way to stay at Starwood and although i don't expect any favorable treatment i do expect to be treated fairly. My stay last week was very disappointing.
December 6, 2013