Rated 4 out of 5 by CalJack We were please with facilities and staff
This was our 3rd stay at this hotel and the consistency remains. It well lives up to our SPG expectations in terms of service, facilities and features. With the exception of a few minor room maintenance issues, we were very pleased with our return stay and would highly recommend this property.
July 29, 2014
Rated 2 out of 5 by pajean Less than expected
The hotel was fine in general but our a/c in the room was out for both of the nights we stayed. The security guard brought a fan to us the second night but to find out there was not an engineer on site that could assist was very disappointing to say the least.
July 28, 2014
Rated 4 out of 5 by KC130 Nice, family hotel
Beautiful property with some nice amenities (pool, spa, fitness room). Only down side was that there was a lot of foot traffic heard outside my door as well as upstairs, but expected being that the hotel is located next to Legoland. There was a rotten odor (like eggs) coming from my bathroom, not sure what that was about. Co-workers said they didn't have the same experience in their rooms. All-in-all, a nice hotel.
July 28, 2014
Rated 2 out of 5 by SLOCAL Not a pleasant experience
SPG Platinum recognition was none existent. The room was dirty and the staff unknowledgeable and rude. Management responded to the complaints but basically ignored the root of the problem...i.e...The hotel doesn't like to follow the SPG brand amenities.
July 25, 2014
Rated 5 out of 5 by Kimberly21 Beautiful Property
It is a very beautiful property, close to the beach and kid friendly. I will most definitely be returning in the future!
July 24, 2014
Rated 5 out of 5 by Rubicon8 Excellent stay
I practically live in hotels (business mostly).
I appreciate clean surrounding especially bathrooms.Yours was excellent so different from the Westin at Times Square. Room was large , quiet except for an elephant living above. I have stayed here before and your personnel have really improved from the parking fellow to the desk. Thank you for a nice stay!
July 21, 2014
Rated 5 out of 5 by Eagleglen Great hotel next to Legoland
Great hotel, beds are comfortable, the pool was great, lots for kids to do and it has a private entrance to LEGOLAND.
July 20, 2014
Rated 5 out of 5 by MKHuntz Great Property!
This was our first time staying at this property .... loved it! PERFECT for families headed to Legoland. Great pool with a few extra, fun pool-side activities, suite was super (rec'd a beautiful floral welcome amenity - nice touch!). Room service was quick & food was fresh. The Valet/Bell staff was awesome, particularly "Jeff" . . . very impressed with him. All around loved our stay!
July 18, 2014
Rated 4 out of 5 by MarkO3542 Meeting Place
this was my second stay in this property. Service as good and the room quiet and comfortable. The conference facilities are very good and the staff was friendly and attentive.
July 18, 2014
Rated 5 out of 5 by Vel68 This hotel is superb
Not only the facility but the employees were outstanding. Patty at the market went above and beyond to make us feel welcome. At the restaurant Eddie was accommodating, courteous, professional and the food was delicious. These employees should be commended for representing Sheraton in such a great way.
July 16, 2014
Rated 4 out of 5 by SanJoseCA Nicest hotel to date
This hotel is the nicest I've stayed in (and I stay only in nice ones). It is newer so that everything is really nice. The beds are quality. The bathroom is huge. The thermostat is easily controlled by guest. There is a safe, fridge etc. The room is large. There is a small balcony. We walked to Legoland from the hotel. The hotel was quiet. The pool was super nice.
July 15, 2014
Rated 4 out of 5 by Thumper2014 Family Fun
This is one of my favorite hotels in the SD area. My girls love this property!
July 9, 2014
Rated 1 out of 5 by jen536 Overbooked
June 28th, 2014 Dear Sheraton Carlsbad management, I am a Starwood Preferred Guest Member and have been a loyal customer of your hotel chain and have always appreciated the excellent customer service your chain offers. Yet a recent unpleasant experience with your hotel has shaken my belief in your ability to provide top notch customer care all the time. I had a reservation for June 26, for a one night accommodation at your hotel. I had chose your hotel specifically because of it's private entrance into LEGOLAND. I was traveling with my spouse and my two young children. After a long drive and late night we were excited to finally arrive and get some sleep. We arrived at 11pm to your hotel and upon check in we were told that there was no room available for us, and that the hotel has been overbooked. The night manager had explained to us that the mix up had happened because we had booked through a third party. Your hotel had made complimentary accommodations for us at neighboring hotel and we would receive a full refund for the room booked with you. I explained to the hotel night night manager that this was unacceptable and that clearly the neighboring hotel is not comparable to the Sheraton , also that this neighboring hotel did not have a private entrance to LEGOLAND. She apologized again and claimed that this was all she was capable of doing. Having no choice we left and drove to the niegboring hotel , only to find out that the room they were holding for us had a king bed , and I clearly needed accommodations for 4. Unfortunately the this hotel had no other rooms that could accommodate 4 guests at the time. The night clerk now had to make calls to all the surrounding hotels in the area to find a room that could accommodate us. We finally received a room at another hotel, when we arrived at teethe third hotel it was obvious that, although the staff was very nice, the hotel was not nearly as nice as yours. I cannot begin to tell you how very disappointed this whole experience has been. Do to all of the chaos we did not get into the room until 12:30 at night which was completely catastrophic for my two children that were completely exhausted and upset. I am writing to encourage you to improve your customer service as I don't want this experience to ruin my positive impressions about your hotel. If this is the kind of service that loyal customers receive, I can only imagine how worse is can get in the case of others, I just hope that these problems will be solved, because clearly according to your night manager this happens frequently. Sincerely , Jen
July 6, 2014
Rated 3 out of 5 by MEBeltran Underwhelming
Overall a hotel trying to be a resort but really need to work on the staff friendliness, responsiveness and ability to make the guest feel welcome. Lots of nitpicky charges that I don't see at other SPG properties. Staff told us they don't really participate in the SPG Platinum program because they are a "resort" so all the typical amenities afforded to a Platinum guest are only done as a courtesty and not to expect anything other than a 500 point amenity. They lived up to that commitment. Will definitely not be visiting this "resort" again.
July 6, 2014
Rated 4 out of 5 by heidi33 when i checked in
So this is a great hotel the only thing i had a problem with was when i checked in I got way overcharged and then because i did everything online they said it was there mistake and i paid already but that wasn't the case!
July 2, 2014
Rated 4 out of 5 by Al08 Poolside service
My wife waited an hour to get an order of chips and salsa while poolside on Saturday. We were part of a large group, WWCCA golf event, and feel the hotel was not quite equipped for the demand.
June 30, 2014
Rated 5 out of 5 by Richbuse Extended weekend
We enjoyed the time spent at this location. It started out as a business trip but stayed longer to celebrate our anniversary. The views of the coast line was beautiful and close to many venues.
June 30, 2014
Rated 5 out of 5 by just1ann Awesome!
Beautiful resort. Rooms were very clean and spacious. Staff was very friendly and helpful. We will be staying there again!
June 24, 2014
Rated 4 out of 5 by jackio68 Hotel has great features
We love the fact the pool stays open fro 24hours! We also love that the hotel is in Legolands backyard and it is just feet away!
June 23, 2014
Rated 2 out of 5 by LizzyLiz Hotel needs updating.
Booked a high end room for 4 nights. Opted for one night green service and never saw housekeeping again. We had to go to front desk and ask for service staff to clean our room. The bed was ancient and the springs squeaked and collapsed every time you sat on the bed. Pillows so flat we folded into quarters to sleep on them. Towels thread bare. Requests for a luggage rack in our room ignored and staff never showed up. So many screaming kids in adult only jacuzzi it ran us out of the pool area. We are moving on today in search of better accommodations elsewhere.
June 23, 2014
Rated 3 out of 5 by mom18 Front desk needs training
No SPG recognition or welcome.
Lack of personal attention by manager to problems. Very disappointed.
June 22, 2014
Rated 5 out of 5 by TrojanMom Pleasant Surprise
Well-kept grounds, smell of new carpet led me to believe that the hotel was newer than its 5 years. Room had pleasant view of green manicured lawns. Large pool, attractive pool furniture. Fitness center more than adequate. Chilled towels were a nice touch. Starbucks counter a nice surprise. Food a little pricey. All the staff very friendly.
June 21, 2014
Rated 5 out of 5 by GATSONR9 Fit for a King and Queen
The room was very spacious, beds and bedding were exceptionally comfortable. The entire staff was very friendly and most
accommodating to our needs. The only thing I would like to see, is more than one restaurant. We plan to come next vacation time and stay with you. Thank you, for a great vacation. P.S. We went to LEGOLAND.
June 14, 2014
Rated 4 out of 5 by Artesyn Night Manager not Friendly
The night manager is not friendly. When I asked him why did he placed more than $1K of charges in my card for a stay of $800, he told me "the room is not free, you know."
June 8, 2014
Rated 3 out of 5 by Bev14 Too much noise
The hotel is beautiful & has reasonably priced food in the restaurant.
We stayed in room 2106 which was a wheelchair accesible room & one shower made the whole floor wet. We could hear the family above us, walking, running, jumping, & moving furniture. When we complained, the 4th time they said they would send security. My husband waited for 1 hr and had to flag security who told us he didn't know anything about our call.
June 4, 2014
Rated 5 out of 5 by TimothyMartin Totally disappointed in Visa transaction!
The Sheraton was great until I got home. I was bragging about this place to all my family and friends about how wonderful it was. Not going to happen anymore! I Viewed my Visa card on line and saw the hotel had approx. $900.00 pending. My bill when I checked out was $184.00. I called and received the snotty answer from the girl that this is all done by the software. What the heck kind of answer is that? I then proceeded to call Visa and explain the situation. They told me that the hotels sometimes do this but this was entirely out of line. Visa told me that 184.00 would be the limit they put out. How dare The Sheraton over charge me for services that I did not warrant or give permission for. The bad taste in my mouth is still there and I hope this does not get swept under the rug by Sheraton. My name is Timothy M. Gill and I stayed at The Sheraton Carlsbad, CA for 5 nights. I travel a lot and I can assure you that the Sheraton will not be in my itinerary!!!!!!!!! P.S. Taste Still There!
June 4, 2014
Rated 5 out of 5 by BklynGR Great rooms and views.
The fragrance that greets you at the door is wonderful. I only wish it was being sold!
May 27, 2014
Rated 3 out of 5 by nulfster Elevator
Elevator in my building did not work for two days.
May 25, 2014
Rated 2 out of 5 by FrequentTravelerJ Diappointed and NOT FAMILY FRIEND - BEWARE!!!
I stayed here a few years ago and had pleasant memories, but this last stay was very disappointing.
Situation - I used my SUITE NIGHT AWARDS for this stay (note: in order to get SUITE NIGHT AWARDS one needs to stay over 50 nights) and they didn't even upgrade me to a nice suite.
Check in - I arrived at 11:30 and greeted by "K". It was hardly a greeting. She was more interested in telling me that check in was 4 pm and no earlier. When I asked if she could give me an approximate time/guesstimate when the room would be ready, she closed her eyes and responded with "i can't guarantee anything before 4 pm."
By the way, the parking lot was practically empty - I KNOW FOR A FACT, they weren't to capacity. it wouldn't have been that hard to get my room ready within 1 hour.
NOT FAMILY FRIENDLY - they say their rule is no smoking by the pool, but they allow it. The wait staff (who saw the smoker in the spa) was more interested in selling enormous amounts of alcohol to unruly/drunken guests, than accommodating to families.
1 saving grace - which is why I didn't give a "1" rating. Night Manager "J" is very professional, despite the fact being relatively new. She was lovely and tried to make the rectify the situation.
May 19, 2014
Rated 5 out of 5 by Mom2ThreeThings Great hotel
This is a great family hotel. The room was spacious and very comfortable for our family of five. It was very convenient to Legoland, beaches, and other Carlsbad attractions. We'd definitely stay here again. The staff was very courteous and responsive.
May 12, 2014