Rated 4 out of 5 by Fox55 Summer Visit
First impression; a nice lobby. The staff were helpful , the hotel is conveniently located to the town of Carlsbad. Rooms are spacious and well appointed with nice furnishings. My only complaint was at 8:40am the lawn mower was going, that was annoying and a truck deliver also noisy around that time on a different day. But I would definitely stay there again.
July 14, 2013
Rated 5 out of 5 by deedub Excellent staff and service
Consistently high quality of service and attention to detail. Whether front desk, room service, or restaurant personnel, I've always found them to be friendly and accommodative. They make the extra little efforts that leave a lasting impression. Also, Club Room access well stocked. Beds are very comfy too. Overall a big step up from other Sheratons.
January 29, 2013
Rated 4 out of 5 by Joie1dad Attitude adjustment
This resort has a lot going for it-- literally next door to LEGOLAND, modern layout, good location overall, good breakfast buffet. Staff needs work to match. Slow delivery of baby crib, front desk clerk initially didn't offer platinum breakfast amenity because "we are a resort" which is not true, since I have been platinum for 15 years. Experience would be considerably better if service by staff improved.
December 4, 2014
Rated 4 out of 5 by Tonja Don't turn on the TV with kids around
Everything was good except that the televisions are programmed to take you to the adult programming channel each time you turn on the TV. This was very troubling considering the fact that we had small children with us. I know they make tons of money on adult programming, but the advertisement and shows should not be accessible to children.
July 25, 2012
Rated 4 out of 5 by mfd78 Great stay!
Just stayed here and thought the place was excellent. We explored the area and if we got tired or felt lazy, just hung out at the pool. Our package included breakfast - which was excellent. Samantha was our server and she couldn't have been more pleasant. Happy hour was nice too. Dinner, at 20/20, while good, was a little too fancy for my tastes.
The only issues we had was the self parking. The lot spaces were so close together, we couldn't open our car doors all the way. And of course the fees. Self-parking fees, resort fees...it gets a little much. Overall though, I'd recommend this place (esp. over the Sheraton San Diego Marina which was about 3 stars below this place).
February 17, 2014
Rated 1 out of 5 by Jaxcline5 Sept 2012
For being a Sheraton resort Hotel - this was one of my worst stays.
* The bed was extremely uncomfortable. We put the heavy quilt under the sheet to add some comfort.
* Cold Pool.
* For the extra $ to get an ocean view, I only saw palm trees branches.
* No turndown service provided.
September 10, 2012
Rated 5 out of 5 by Norman1241 a GREAT ROOM
I was more than surprised by not only the quality of the rooms, but the size. The pool and jacuzzi were wonderful. All the available services were great, we did not ry them all. But look through them was a treat. We are planning to stay here again. Hopefully soon.
June 3, 2013
Rated 1 out of 5 by Darrelx Not good for business meetings
The place was full of screaming children, but that is because of it being next to Legoland. Don't hold a business meeting here! Housekeeping knocked on my door to roust me from bed late at night with a pile of towels that I did not ask for, then the hotel tried to bill me for a $7 bottle of water that I did not use. I couldn't contact the hotel manager until after 9am... they don't have a night manager? The self-parking is severely limited, or you have to park far away... and there is no covered walk from the self parking to the hotel lobby, or from the hotel rooms to the lobby, making it very uncomfortable in bad weather. Internet service in the meeting rooms was throttled back to dial-up speeds, so when we cancelled our meeting room for the 2nd day so that we could use nearby office space with decent internet speed, they also inadvertantly cancelled our breakfast meeting, making our whole team late that day because the hotel had to scramble to arrange breakfast for us. Our team bailed and went to the restaurant instead.
March 19, 2012
Rated 4 out of 5 by gordondd9 Great for Legoland
modern resort atmosphere...not as kid friendly as I would have expected given it's location....still trying to figure out what gold SPG status received here....would stay again but realizing only for location not because it is affiliated with Starwood.
November 1, 2011
Rated 5 out of 5 by Handfuhl Beautiful and relaxing
The accommentations were beyond our expectations. From the moment we stepped onto the premises we receieved a warm welcome from the valet attendants to the clerk at the check-in desk. We highly recommend this venue.
March 9, 2013
Rated 1 out of 5 by MissMelly Horrible
We recently stayed here because of the close proximity to Lego Land. I called to make reservations and the girl on the phone, although very polite told me that the only room available was a costal view. She quoted me a high price, but that really being our only option and my pervious good experiences with Sheraton we decided to pay the price. Upon check in, the front receptionist was outwardly rude I can only imagine it was because we did not fit the typical Caralsbad "rich" look. She was not helpful and the first thing out if her mouth was "you're not in our system" after realizing she was spelling our name wrong she confirmed that we did in fact have a reservation. When we were lead to our room, on the first floor. Our "costal view" was the shrubs and trees in front of our room. I was extremely disappointed that they can market this type of room as having a costal view and charge that much for a one night stay. We are not complainers but this was just wrong on the part of the Sheraton. They will not be getting my business again and I will be writing a letter to corporate as this is horrible business.
July 13, 2013
Rated 3 out of 5 by Georgiey22 Why change???
Everytime I stay here, I love it. Great views, great beds, great service, but this time I was told the breakfast/drinks for Platinum guests was discontinued, really disappointed me.
November 17, 2011
Rated 1 out of 5 by JoeTravel1234 disappointed
This hotel is very dirty, hallways smell terrible. There was one person available for cleaning the entire floor. My room was not clean. Parking very difficult as well.
July 23, 2013
Rated 5 out of 5 by akimi Pleasant surprise
Found it better than my last stay at the
La Costa resort.
August 20, 2013
Rated 1 out of 5 by Kpable This Hotel is terrible for business travel and they treat SPG Members poorly
I am a Platinum Member and booked this hotel for my wife on her birthday so she would have someplace cool to stay while I worked. I requested a 4 PM checkout, but they refused and kicked us out at 1PM saying they needed the room for someone at 4 PM. And they were rude about it. 3 hours to clean a room? Don't think so. No useful business amenities. No Club Lounge, no coffee/tea in lobby, room is not set up for computer work, noisy hotel, restaurant is mediocre and expensive, they charge for parking, they charge resort services, etc. We will not use this hotel again.
September 24, 2014
Rated 5 out of 5 Fantastic stay in Carlsbad
We stayed at the Carlsbad Resort for the 2nd time in May and yet again our expectations were exceeded. It's a beautifully situated hotel, the grounds and facilities are great and the staff first class. We stayed in the block nearest the pool and on the ground floor, our son loved up. The only things I would suggest is improved is the range of options available at the restaurant (particularly appetisers) and including an empty fridge in the rooms as standard at a resort. All in all we look forward to be able come back again in the future to this lovely hotel. Thanks Sheraton!
June 10, 2013
Rated 5 out of 5 by Vacation2134 Active Older Couple
We thoroughly enjoyed the room and facilities. Natasha was extremely friendly and gave us important information when we registered.
We liked the room. The only issue was the noise on Sunday morning. We asked to stay on the third floor, but a room was not available. It is usually quieter because there are no little feet above. We would have taken you up on your special promotion, but would need a quieter room.than 1245. People do walk to the elevator and are a little loud and there is little that the hotel can do about this issue.
September 5, 2012
Rated 3 out of 5 by Nicm90069 Mixed Feelings re: this hotel
The front office staff and the restaurant personnel was friendly,professional and helpful;special mention to the great service of Michael,Derek and Benjamin at the front desk. I had an issue with the valet staff regarding the shuttle when I called for a pickup from the Coaster Train Station in Carlsbad and was told I should just take a cab-a $20 fare. I did appreciate the "perks" offered to a platinum member though I miss the lounge and/or comp breakfast usually offered at Sheraton Hotels. The rooms were large and clean but the decor was very bland and I have seen similar style accommodations at much lesser quality hotels-nothing that would qualify as a resort hotel style room.The layout of the room was awkward,including no telephone bedside, so the early am wakeup call required a trip across the room. Overall, this hotel sells itself as a resort, charges a daily resort fee(which, thankfully, as a platinum member, was waived)and is priced as a higher end property. The 10,000 points required for a free night is well out of line with the amenities of this hotel. This was a major issue for me. If I had been familiar with the hotel, I don't think I would have used so many points or paid the rate I did. The hotel is more in line with a corporate property and seems as if its main draw is the proximity to LegoLand. I hosted friends with their child and they did appreciate the direct access to the park. As a single person, I felt very out of place there as the hotel is all about families and children. The spa was very nice but they made a huge issue of utilizing the spa facilities without having a service and when they did grant me access, I was the only one on the mens side. I drove my friends to the airport very early am and there wasn't a valet staff member on yet so I was given my keys and told to find my car amongst the long line of cars parked in valet while it was still dark outside. Overall, this is not a hotel I would return to as it is very isolated, offers very little onsite to keep one occupied and as I am not a fan of LegoLand.there would be no reason to return.
January 5, 2012
Rated 5 out of 5 by SingleMom Perfect for LegoLand Trip!
I'm a single Mom and I took my son to LegoLand for vacation not knowing anything about this hotel. When we arrived, I was impressed at how close it was to LegoLand, how clean it was and all of the activities that they had for kids and for adults. We stayed three days/nights and never left the hotel once, since there is a restaurant, store, gym, spa, pool, room service, etc. It was worth the money to not have to drive downtown for all of those things.
Only downfall was the pool was not heated, but the spa was perfect.
October 8, 2012
Rated 3 out of 5 by Shakespeare39 legoland hotel
Nice hotel, but I knew going in that we would have a lot of little kids around and I was right. I would not recommend this hotel for business but its a great local for legoland. I think the restaurant is to upscale for that location, should go towards kid stuff. Nice pool and Jacuzzi, but a lot of kids in pool and Jacuzzi scare me in a business setting. Work out room was nice that it was 24 hr, but there was kids in it running around, don't need that.
I probably will not go there unless I have my grand-kids.
August 2, 2013
Rated 2 out of 5 by exquisite1 SHERATON LEGOLAND BELOW EXPECTATIONS
This hotel should be renamed Sheraton Legoland Vacation Club because this hotel feels like a bad timeshare. No club lounge, small pool , toddlers unsupervised in jacuzzi, disposable diapers stands at pool, a market place for coffee with a no refill policy. parking poorly marked and incoherently explained including check-in. No followup on room from front desk. Room smaller than advertised. Message from activity desk sent in way after midnight causing message light to blink all night long
April 2, 2013
Rated 3 out of 5 by Sanoyeng Rather Short of Expectations
My first time at the Sheraton. Concierge not very friendly nor made me feel welcome. At check-in, rep was especially curt when I asked her to explain the differences in the rooms and charges. Did not even wish me to "enjoy my stay." At check-out, rep looked like she'd rather be elsewhere. Didn't even ask if I enjoyed my stay or if I found anything satisfactory or if I had any comments. Two different people and not a smile from either during the entire process. Pretty hostile for hotel standards. Coffee maker was dusty. Hair dryer filthy -- coated with disgusting, dried up muck and hair tangled over it. I didn't even want to touch it. I was so repulsed I couldn't use it and had to check out with my hair still wet. So upset, I did not dare say anything to the check-out girl for fear I'd lose my decorum.
September 13, 2013
Rated 1 out of 5 by rezwife Disappointing Service from Staff
As an SPG member I have stayed in many, many Starwood hotels and by far the Carlsbad Sheraton was the greatest disappointment. The staff was very unfriendly, unaccommodating, and and unhelpful. I was completely stunned by the horrible service. Even staying in the presidential suite did not entice the staff to treat my guests and I with any more class/courtesy. The manager, Natasha, did try to redeem the situation, which I appreciate. However, I will never stay there again.
September 11, 2012
Rated 4 out of 5 by Kemist A good kind of interesting
So this place was recently remodeled and the lobby looks amazing.
We live close to Santa Monica and the location is actually pretty good. Relatively close to the beach but still far enough where it's some what quiet.
The rooms are what you would expect from an average sheraton, not bad but not like some really newly renovated sheratons.
Staff are all very friendly and attentive.
Overall great location/convenient and decently nice hotel for the price.
July 2, 2012
Rated 5 out of 5 by SJThompson4 My kids loved this hotel
The staff was courteous and the room, especially the bed was very comfortable and clean. We had a lovely junior suite with our own 2 balconies that led to a nice pathway and access to the pool. LEGOLAND and the waterpark was just 5 minutes walk down the hill and my 4 kids (ages 10,9, 6 and 2) didn't mind the walk! They also used the pool and Jacuzzi every night! I wish we could have stayed over the weekend for the poolside move theatre. Next time!
September 5, 2013
Rated 3 out of 5 by Flyingtailor OK
Not a big fan of this hotel. There is not much noise reductions between rooms I heard the family next to me for 3 hours till they went to sleep. This is family hotel there are a lot of children if you are with children this is for you.
Again having said that nice location clean property. And I would like to give a shout out to the staff a the door the young men at valet where very helpful and polite.
August 18, 2014
Rated 5 out of 5 by Rose THIS HOTEL HAS EXCELLENT ATTENTION TO GUEST SERVICES
My family and I stayed for Memorial Holiday Weekend 2013 Andrew and Cody at the front desk made us feel welcomed by demonstrating warmth and patience they are committed to providing good service and making sure guest needs are meet. 20/20 Grill and Bar has excellent service, servers like Morgan and Eduardo attended to the smallest details throughout our meals. I recommend this hotel because of their wonderful service.
June 9, 2013
Rated 5 out of 5 by AndyK1064 Staff very helpful
It took a few phone calls, but the staff was able to locate a box I had shipped to the hotel for a conference. The address label did not have my name on it, but the front desk manager located it with the tracking number. I appreciated the help.
Also the valet parkers were helpful--they suggested a great breakfast place in Encinitas called Cafe 101. A dive, but great food!
August 15, 2014
Rated 5 out of 5 by PeterW Great for Legoland
I stayed here with our 2 grandchildren 4 and 8. It was great that the pool was open 24 hours. The kids wanted to swim at 6:30 am and it was no problem. The private entrance to Lego land is also a bonus for the us and the kids. There was plenty to keep them happy, the staff was more than helpful in meeting the kids needs, giving them special cups for juice, coloring books etc. I would recommend this place for families.
January 6, 2012
Rated 2 out of 5 by BanjoPicker Worst Hotel I have stayed at
Terrible experience at this hotel. Parking is a long way from the room, uphill, and they had an event, so I had to park on the farthest part of the parking lot ridiculously long walk to the room. No bill under the door for checkout, lobby is two buildings away from my room, called the front desk and he was very rude, told me to quit talking, and did nothing to help me. I would never stay at this hotel again.
July 15, 2013