Sheraton Carlsbad Resort & Spa

  • 5480 Grand Pacific Drive
  • Carlsbad,
  • California
  • 92008
  • United States
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Rated 4 out of 5 by 336 reviewers.
Rated 5 out of 5 by THIS HOTEL HAS EXCELLENT ATTENTION TO GUEST SERVICES My family and I stayed for Memorial Holiday Weekend 2013 Andrew and Cody at the front desk made us feel welcomed by demonstrating warmth and patience they are committed to providing good service and making sure guest needs are meet. 20/20 Grill and Bar has excellent service, servers like Morgan and Eduardo attended to the smallest details throughout our meals. I recommend this hotel because of their wonderful service. June 9, 2013
Rated 5 out of 5 by Great for Legoland I stayed here with our 2 grandchildren 4 and 8. It was great that the pool was open 24 hours. The kids wanted to swim at 6:30 am and it was no problem. The private entrance to Lego land is also a bonus for the us and the kids. There was plenty to keep them happy, the staff was more than helpful in meeting the kids needs, giving them special cups for juice, coloring books etc. I would recommend this place for families. January 6, 2012
Rated 5 out of 5 by Amazing Staff and Romantic Getaway Where do I begin? It is a beautiful property! We were very pleasantly surprised! We didn't expect such a beautiful hotel with all the amenities. The pool was fabulous, the 20/20 restaurant was reasonably priced, and the mini-dessert was to die for! Concierge was so helpful, recommended us many good places to eat and visit. Pho Ever Restaurant hit the spot after a 6 hour non-stop flight from FL :) The rooms were actually very quiet once the balcony doors were closed. The fitness center was clean. And best of all, we really enjoyed walking around the beautiful resort. All the staff was always saying hello. This was our 1st trip alone without our 3 year old. This hotel was perfect - It was very a very romantic place! We want to come back again, WITH our daughter so we can take her to LegoLand. We didn't realize it was right here! August 17, 2014
Rated 2 out of 5 by Worst Hotel I have stayed at Terrible experience at this hotel. Parking is a long way from the room, uphill, and they had an event, so I had to park on the farthest part of the parking lot ridiculously long walk to the room. No bill under the door for checkout, lobby is two buildings away from my room, called the front desk and he was very rude, told me to quit talking, and did nothing to help me. I would never stay at this hotel again. July 15, 2013
Rated 4 out of 5 by Great hotel, but a little noisy We only stayed for a night but I think we would stay again if the opportunity presents itself. This time we will ask for a room away from the elevator as that is all we heard all night. It's a bit noisy with kids but its next to Legoland so what else would you expect? Also, would have been nice to not have had to throw away the previously used soap... Tht shoud be the maids job... 20/Twenty is awesome! October 16, 2012
Rated 5 out of 5 by A terrific experience for a cold Canadian! My family stayed at the hotel during the week of 3/9/14 and we all had a terrific time. Every touchpoint with staff from Al at reception to Jen in the executive office was beyond expectation. The hotel was in great condition, service was attentive and the meals, both through room service and at Twenty/20 restaurant were wonderful. I can't recommend this hotel enough. Thank you. March 18, 2014
Rated 5 out of 5 by Wonderful staff All staff (Front Desk, Restaurant, Valet) were all very wonderful. Very freindly and helpful. Rooms were clean and comfortable and roomy. Loved the free shuttle service within 5 mile radius. Wish there was a convenience store / more selection at the shop in the lobby to purchase snacks and drinks especially when traveling with a toddler. May 11, 2014
Rated 5 out of 5 by Wonderful Hotel; Wonderful Staff! We are new SPG members and had not stayed in this hotel before. The room was lovely, very comfortable, and so quiet. We slept very well and had lots of energy to be with our 2,4,and 6 year old grandchildren in the pool and around the resort (and at nearby Legoland, too). The staff were, each one, always so friendly and very, very helpful. It was a wonderful family vacation. June 30, 2013
Rated 3 out of 5 by Front desk needs training No SPG recognition or welcome. Lack of personal attention by manager to problems. Very disappointed. June 22, 2014
Rated 5 out of 5 by Relaxing Christmas visit with kids. I love my kids and grand-kids and our celebrations together on the holidays. Staying at the Sheraton Resort assures our calm and relaxed spirit whilst visiting our very exciting family. You know how to treat us with a heavenly bed, peace and quiet, a smoke-less room and morning Starbucks coffee in our room. Thanks and Happy Holidays! December 28, 2012
Rated 5 out of 5 by Great time! My wife and i visited the Carlsbad Sheraton for a getaway for the weekend. We had a great time, the staff was very helpful, breakfast at the restaurant was excellent and the spa was fantastic - better than I expected and the best part of our stay! The grounds were in great shape and view fantastic. Thanks for a great weekend. January 28, 2013
Rated 3 out of 5 by OK but not GREAT Pros: -Valet was amazing -Manager resolved issue immediately -Private entrance into Legoland) -Pool Open 24 Hours Cons: -Front desk never answered the phone during visit unless I was transferred from another department. -They do not grant all SPG Elite Amenities at this location (i.e. 4PM Late check out for Gold Members) May 15, 2012
Rated 5 out of 5 by Experiences Staff was exceptional. Housekeeping was very accommodating, friendly, and responsive. Front clerk /reception were friendly but were not the best in follow through. Restaurant/bar staff were very engaging and helpful.Food was exceptional. Valet service was very engaging and accommodating. November 12, 2013
Rated 5 out of 5 by This hotel has great features The scenic view that accompanies a very clean confortable room is a real Plus. My wife and I enjoy the extra perks of out door fire pit located as part of the restaurant adds and extra ambiance to our meal. Great opportunities to socialize in very confortable and scenic surroundings. February 11, 2013
Rated 4 out of 5 by Great for Legoland modern resort atmosphere...not as kid friendly as I would have expected given it's location....still trying to figure out what gold SPG status received here....would stay again but realizing only for location not because it is affiliated with Starwood. November 1, 2011
Rated 5 out of 5 by This hotel is way more than you expect we had a wedding at this hotel recently and the accomodations were great, the staff was very helpful, but our favorite part was the restaurant.....the food was absolutely fabulous, the price was very acceptable, the server was outstanding...thank you December 30, 2012
Rated 3 out of 5 by Resort/Not Business New hotel but for business in a more remote location and parking difficult. No paper delivery and rooms were very sterile feeling. Additional resort fee and $12 self parking make this for leisure travelers not business. March 19, 2012
Rated 4 out of 5 by great family resort we've been coming to the carlsbad sheraton resort every year since its inception. it was great except for housekeeping. they did not clean very well nor did they leave enough towels. we also miss the club room amenity. July 30, 2012
Rated 5 out of 5 by Amazingly kid friendly hotel. I love the fact that your hotel had so many fun activities for children. Rooms were beautiful and clean. Staff was very friendly and helpful on everything we needed. Thanks for a great stay. Can't wait to come back! July 12, 2012
Rated 4 out of 5 by Legoland Close to Legoland and great for families. Staff organized fun activities for kids including an Easter egg hunt on Easter Sunday. My wife enjoyed a good massage in the spa. Service uneven and food average at best. May 20, 2012
Rated 3 out of 5 by Hotel didn't book my suite!!! We were using our suite awards and asked for a "suite," top floor with an ocean view, they gave us a "junior suite," bottom floor with HUGE ELECTRIC LINE VIEW!!! They told us at check in it was a golf view, ha! December 21, 2012
Rated 5 out of 5 by Hotel is nice and in a great location For guests with kids who want to visit legoland and also spend time utilizing great amenities at the hotel, this is a great place. Walking distance/shuttle ride to LegoLand and they have nice kids activities August 22, 2013
Rated 3 out of 5 by Misinformation In booking my reservation it is not noted the extra fee for parking. If it were not soo convenient to get to Legoland we would not be staying there. Shame on Sheraton for taking advantage of this fact. July 10, 2012
Rated 5 out of 5 by VERY relaxing stay! The beds here are fantastic! The pillows were perfection...the staff was top notch from check in, dinning, cleaning, to check out. Their is a spacious heated pool. November 26, 2013
Rated 5 out of 5 by Love this hotel! This is a beautiful property with lush, green landscaping and lovely flowers everywhere. The entire staff is friendly and greets you where you go. I can't wait to come back. April 22, 2013
Rated 5 out of 5 by Great Stay Great stay! Staff was very attentive. Rooms were larger than expected. Buffet was great. Kids had a blast at the pool and hot tub. Great value and good location! April 9, 2013
Rated 1 out of 5 by Not family friendly We came to stay at this hotel since it is very close to Legoland. We were told that it was close enough to walk to or they would provide a shuttle service to and from the park. The shuttle service was terrible. Never around or incapable to get a hold of. Tues evening was told it would be at least a 45min wait to be picked up from the Legoland Hotel. Was under the impression that there was a pullout couch bed (sleeper bed) but there wasn't and have to pay $25 for a roll away bed, plus another $20 for valet!!! Over $300 for a room and no coffee or even continental breakfast included. No view of Legoland or the ocean. Not worth the price, at all :( April 17, 2014
Rated 5 out of 5 by tim31 very lovely hotel. The Presidential Corporate Suite was excellent for breakfast and for a nightime place to gather. The fitness center was well equipped. May 6, 2013
Rated 5 out of 5 by The hotel has a panoramic view of the Pacific The Ocean view room has a fantastic view of the Pacific Ocean...and the evening fireworks...make it even more delightful. January 2, 2013
Rated 5 out of 5 San Diego Sheraton Trip the hotel, staff, facilities, amenities were top notch. Location was also excellent. Great place to relax and unwind September 19, 2012
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