Rated 4 out of 5 by MarisaSD Air Conditioning System is Weird
I was at the Sheraton for an event and only had about 20 minutes to change and get ready in my room. It was a very hot day and my room was very warm when went inside. I attempted to put the A/C on and found out by reading the manual in the room that it takes 15-20 minutes to kick in! So the room was very hot the whole time I was getting ready, which was a pain. Once I got back to the room later that night, it was a pleasant temperature b/c the A/C had been on. Some of these "green" measures are just plain silly and more of a nuisance than they were worth. Also the hallways of the hotel were very warm, which wasn't pleasant, and smelled like curry. The hotel is beautiful overall and well maintained. I would recommend changing the air conditioning system though. We ordered room service for breakfast the next morning and while everything was delicious, the portions were TINY. I got huevos rancheros and I think there were two tablespoons of black beans on the plate. If the hotel is going to charge room service prices, at least make the portions decent. Also, the hotel front desk staff wasn't very friendly and didn't seem anxious to get my room for me even though it was a VIP room.
October 2, 2012
Rated 5 out of 5 by cathynj the hotel is very comfortable
A wonderful hotel to stay in. Very comfortable & everyone was very pleasant & efficient
January 26, 2014
Rated 5 out of 5 by Samandfrankie Great staff
Very friendly staff. Front desk, housekeeping, restaurants were all outstanding!
August 14, 2013
Rated 3 out of 5 by ConditionOne Not for business travelers
This is a nice family resort. Not so great for business travelers. I successfully applied a Suite Night Award to my reservation, and was upgraded to an Executive Suite. A few days prior to arrival, I received an email asking me for my estimated time of arrival, and whether I had any special requests. It’s a nice touch that’s not seen in US hotels. I emailed back with my arrival time, and requested a quiet room as I was there on business. I got a suite overlooking the pool filled with screaming kids. Great execution there!
The Executive Suite is in the corner, and the bathroom is not attached to the bedroom, which is weird. Rooms weren’t conducive for business travelers. There wasn’t a laptop safe, I had to move my desk a few inches to reach electrical outlets, and the building is wood framed so you can hear thuds from people walking above you. Lots of hallway noise enters your room as well.
The property is well maintained though, and the staff are exceedingly friendly and helpful. They remembered my name throughout my visit. The gym is large, with a good selection of equipment. Platinums get the $14 resort fee waived. Nobody at the front desk (I asked three people) knew what the Platinum Breakfast amenity was. Just that you get something for free, and I’d have to inquire at the restaurant to see what it includes. The answer was the full hot breakfast buffet or anything I’d like off the menu.
I was given a “late” check-out of 12:30pm due to being in a Suite. In the end, this is a nice resort geared towards families. If you’re looking to get work done, look elsewhere.
August 28, 2014
Rated 1 out of 5 by InTownForLegoland Not family friendly
We came to stay at this hotel since it is very close to Legoland. We were told that it was close enough to walk to or they would provide a shuttle service to and from the park. The shuttle service was terrible. Never around or incapable to get a hold of. Tues evening was told it would be at least a 45min wait to be picked up from the Legoland Hotel. Was under the impression that there was a pullout couch bed (sleeper bed) but there wasn't and have to pay $25 for a roll away bed, plus another $20 for valet!!! Over $300 for a room and no coffee or even continental breakfast included. No view of Legoland or the ocean. Not worth the price, at all :(
April 17, 2014
Rated 5 out of 5 by Sucrets This hotel is great
It's close to almost everything that's an attraction to San Diego!
August 18, 2013
Rated 5 out of 5 by Kira Fabulous Resort
Amazing service, staff and location!
April 15, 2013
Rated 5 out of 5 by cookie beautiful hotel and view
Would love to come back again
February 25, 2013
Rated 4 out of 5 by SINK Back to Back Weekend Trips
This is the second time we have stayed here (back to back saturday nights). This time the requested suite night award was confirmed (to a corner suite). We were actually upgraded to the one-bedroom suite (Marbrisa suite) on the third floor facing the canyon upon check in, SWEET. It was very nice of Sheraton Carlsbad to do that when it was not necessary to do so. The hotel grounds are very pleasant, and this time, the hallways were very quiet (since we got back late from dinner at downtown Carlsbad).
This time we did not dine at Twenty20 for dinner (did not have that great of an experience the weekend before). We took advantage of the complimentary SPG platinum guest breakfast again. However, service at Twenty20 needs much improvement. We waited for about 10 minutes before being seated (there were plenty of open tables; just not enough servers I guess). Then after we were seated, we waited another 10 minutes for the waitress to show up (while another group sat down after us in the adjacent table got served right away (from a different waitress). Not sure why our waitress only has one table in the main dining room, and all of her other tables were at the patio outside? She forgot to bring our coffee creamer and told us she would be right back with it. Our creamer did not come until she brought over our breakfast order, which was another 10 minutes. Why does it take her 10 minutes to do something everytime? Sheraton Carlsbad management, please rely and address our concerns regarding the “lack” of service at Twenty20.
April 29, 2014
Rated 1 out of 5 by Fred619 Below Average! Over rated, Not what I expect from a Sheraton!
I was very unhappy with my stay in the Carlsbad CA Sheraton. Upon arrival, we were checked in to our room, but informed we would need to self park, which is usually ok, parking is terrible and additional parking is not convenient. The romance package I booked for my wifes 30th birthday was not at all what I thought. The room was very plain and dull, no excitement whatsoever. The "fruit plate" was two red apples on a plate, now thats romantic! The 2 complimentary bottles of water was very confusing, as one was a Figi water, and the other was a reclaimed NEstle brand that had a broken seal. I ask for new water that I never got. I called about the fruit and the gentlemen told me it was whatever the F&B dept had at the time. The bottoms of my feet turned black from the carpet in my room, the tv took about ten power cycles for it to power up. The 20% off spa services were never used as they refused to give her any treatments since she is two months pregnant. When checking out I stated my concerns to the desk. 3 hours later i recieved a phone call offering me a $20 discount to resolve the issues. Well guess what... I still feel like an idiot for trying to surprise my wife for her 30th bday and take her somewhere nice because it all back fired against me. There was nothing romantic about this get away. The only romantic part of the trip is when we finally got back home and got to enjoy each other at last. Terrible experience, staff did not seem to care, over advertised! will never recommend a Sheraton or stay at one again!
November 6, 2013
Rated 4 out of 5 by SINK Great for Legoland Visit
Did a one nighter here the night before Easter Sunday. Tried to applied for SNA upgrade, but no suites were available. Got assigned to the Deluxe coastal view room on the third floor in building 1. $12 resort fee is waived for Platinum guest. Parked in the limited space underground parking. I thought continental breakfast was a standard platinum benefit, but not here. I can choose to either have the 500 SPG points or the continental breakfast as my Platinum welcome gift. With the continental breakfast, you can choose anything on the menu and they will provide a $15 credit per person for up to two. We choose the standard "platinum" breakfast which includes coffee, juice, pastry, cereal, yogurt, and fruit bowl. We didn't eat much, just wanted to have some coffee and fruit, so this was actually perfect. Did not get a bill since the waitress said everything was taken care of. We left a cash tip. It was a very nice touch to have the easter egg hunt for hotel guests (and those who opted to have Sunday brunch there). It was very nicely organized. They split out the resort children guests into two groups, those 7 and under were at the lawn at 9:30AM, and those 8 and over had a more challenging hunt at a different place at 9:45AM. Then those attending Sunday brunch had their egg hunt at 1PM. They also had the Easter Bunny available for pictures starting at 8:30AM. The walkway to the private entrance to Legoland is pretty easy. Walk down the hill no more than 10 minutes (it is a very quick walk down hill). The entrance will "dump" you by Castle Hill inside Legoland. Overall, the property is nice, however, not too many suites available for upgrade.
April 21, 2014
Rated 4 out of 5 by GmaC070707 This hotel is kid friendly
We were a party of four with dinner reservation for 7:00 PM. While my adult granddaughter and I were freshening up after a day out with the kids. The kids were busy playing in the room.
As a joke my great granddaughter put her brothers shoe in the room safe. We didn't know how to get the safe open and he couldn't go out to dinner without his shoe.
A quick call to maintenance and the repairman was there within minutes. He discovered the safe was missing a screw and may have locked by itself. He retrieved the shoe, re-locked the safe for a repair call for after we check out.
We made our reservation for dinner and all turned out great.
October 29, 2012
Rated 3 out of 5 by JAug Customer Service Not Consistent
The service was not consistent.
Some of the staff were extremely friendly and helpful which is what I normally find when staying at a starwoodhotel either for business or for leisure.
Unfortunately this visit was not the norm. There were a number of staff which weren't aware of their own hotels services, directions to local attractions or lacked time to provide assistance.
For example, when asked about the shopper pass to Legoland, front desk claimed there was no such service. The next day another front desk representative said there was. When asked how to reach the outlet mall the response was, "Just drive out there. You can't miss it". The entire time the front desk representative was staring down at her computer screen.
The shuttle service was the most surprising of all. On more than one occassion staff would say they were busy and immediately walk away without giving an estimated work time. There was an instance where after we were told to come back in an hour, we decided to explore the resort. We happened to walk by the bell stand a few minutes later and the bell stand person looks at us as we walked by and goes, " I said one hour. It's only been 10 minutes". He then proceeds to show us his watch. Unfortunately this was not an isolated incident. A number of people who were there for a conference told me of similar experiences.
The majority of the staff was accommodating and friendly. Eric and Allison of the front desk were very helpful and explained things clearly. Robert at the bell stand was very nice and had the shuttle wait a few minutes for hotel guests who were running late. Carolyn who catered the food for us was always friendly. The service from them is what I usually experience when I stay at a starwood hotel.
I was surprised by the mixed service I reaceived this time around. I'm hoping it was an off-week.
August 19, 2013
Rated 4 out of 5 by Michieb Would visit again!
I was impressed with the level of personal service and courtesy of all the staff especially Kady and Denise!
The hotel was comfortable, clean, and we enjoyed our stay. We were upgraded to a ocean view room which we appreciated, however, one minor complaint was the balcony also overlooked Legoland and the recording at Legoland never shut off and we could still hear it at midnight and had to shut our sliding glass door. It was actually kind of comical but became annoying after 2 nights. Lots of construction also early in the morning out the parking lot, but with the door closed you couldn't hear it.
Would return again with grandkids.
July 16, 2013
Rated 4 out of 5 by GregYNWA Location Location!
Recently stayed here with my family for Spring Break and the main purpose was because of our trip to Legoland.
Front Desk: Rooms were not ready even though we arrived at 5:00PM. "We'll call you when they are ready..."
Rooms: What one would expect for a Sheraton hotel. These were newly renovated and clean.
Dining: the staff during breakfast at the TWENTY/20 were very attentive and courteous. There is a breakfast buffet which I would rate as delicious but sparse in variety (as compared to other comparable buffets)
Fitness Center: Modern equipment and spacious.
Pool: Although the website says it is heated, it did not feel like it was. The cold pool made for a one time short swim for our family.
Access to Legoland: Love the special access to the park but please beware that this special door opens at 10:00AM. Legoland turnstiles open at 9:00AM but rides don't start until 10:00AM.
Parking: This needs to be addressed as the resort charges a $12 daily rate but there are insufficient spots. On a couple of occasions, we had to park quite a distance from our room. I even saw others just park their vehicles in the Valet Lot.
Starwood Lounge: Not at this location
Late Check out Request: This hotel ("because this is a resort hotel....." as I was told) does not honor a 4PM check-out request. After much discussion, they obliged to a 2PM check-out time. Based on this, one would think that my room should have been ready when I arrived at 5:00PM on the day of arrival.
Ocean View: Our room was an Ocean View which had a higher rate but all we saw was a huge palm tree. Disappointing.
Overall: I've stayed at other Sheraton Resorts where they charge a resort fee and this location proves that all are not made / managed equally. A good stay but felt that it could have been much better. It will continue to attract customers solely on its proximity to Legoland but I hope it doesn't just rely on this.
April 8, 2013
Rated 2 out of 5 by mj11 Not up to the Sheraton Standard for Service
I am a Platinum customer and stay exclusively within the Starwood family of hotels for my business travel. Once or twice a year I take my family on vacation, and have found the Carlsbad Shearaton severely lacking in customer care. They smiled and said sorry, quite often, as they said "no" to my requests for a ride in the hotel shuttle; an early checkin (even though this was arranged months in advance); a late checkout - the woman was actually very rude when I asked and they were not willing to accommodate even an additional hour. The room was quite worn (holes in the carpet), they have removed the club room so no free goodies, There was a family staying above us (I asked for a top floor room when I made the reservation so they had plenty of time to map us to one but they were all given to the large group in town - this has happened on all three stays) so we were unable to fall asleep until late/early morning due to all the racket and the front desk was unwilling to do anything about it. Room service was good, but the menu is very limited. The pool is quite nice for young children (otherwise pretty small and shallow), and overall the front desk staff are not empowered to do anyting to make it nicer, but rather cite "I'm sorry, there's nothing I can do."
The one exception is the phenomenal bell staff - they bent over backwards to make our stay nice.
The rest of the staff was generally condescending and not helpful. Unfortunately I write this review based on 3 different stays - not on one outlier. The first time we stayed I thought it was an anonomoly. The second time we stayed I was quite disappointed and mentioned this to the front desk staff. I would not have returned based on the two prior stays, however, my granddaughters really wanted to go to Legoland again and so due solely to proximity we returned. Unfortunately this stay was worse than the others.
I will say that they really cater to groups so if you come here as part of a large group you will not be disappointed. If, however, you are trying to enjoy the property and it's amenities from a platinum perspective relative to other properties I would suggest you stay elsewhere.
July 26, 2013
Rated 5 out of 5 by France09 This hotel was beyond our expectations
We stayed in the hotel for 1 night and the experience was great.The hotel staffs were helpful, friendly and easy to deal with especially Stephanie from Reservation who really helped us in booking.
I was surprised that Sheraton has a private path(walking distance) going in Legoland and it took us 5 minutes to get in the park. The pool and gym were nice and clean. The sunset view was magnificent. The room was spacious, clean and organized. By the way, the location is also great because it is close to Premium Outlet Mall and Carlsbad Flower Field. Overall, we had great experience and we will surely come back and we recommend this hotel to all our friends. Thanks Sheraton!
August 22, 2014
Rated 2 out of 5 by Lucy1234 Beautiful Venue - HORRIBLE service
One would think for such a beautiful resort at a high price, the service would be exceptional.
my room DID NOT receive maid service - i had to call at 10:00 p.m to inform them my room had been untouched since i checked in the previous morning.
i was given false information about transportation service and was talked down to by the head concierge. other staff members kept directing me to someone else - nobody of which had an answer for me.
at the restaurant, we had to send out food back 3 times because it kept coming out wrong, and had a discourteous host.
all in all, i was quite upset that this place did not live up to it's standards and i was thoroughly let down.
September 19, 2012
Rated 5 out of 5 by Bill33 Simply the best
As a 10+ year Platinum member with over 400 nights on the road, I have sampled quite a few Starwood properties around the world. In all my travels, this is simply the best Sheraton I have ever visited when it comes to the overall family experience. Service is first rate, location (easy walk to private LegoLand entrance) is incredibly convenient, rooms are clean and comfortable, the fitness center is well stocked with the latest gear and the property is safe, attractive and inviting. Just returned from my first visit and we will be making this an annual tradition. HIGHLY recommended for families with young children.
October 3, 2012
Rated 4 out of 5 by JPet good overall stay but...
really very happy with the room and the activities around the pool. our only complaint was an unusual one. our daughter brought a very special stuff animal with her on the trip to san diego. when we got back to the room one night it was gone. we were told it was probably taken along with the towels and/or sheets to laundry. not much of anything was done to help find it. not a valuable toy, but one with sentimental value. she's still upset about it. we're not angry. it was a mistake. but didn't seem like anyone tried real hard to help out. would've been nice if they had. the kind of things you see in tv commercials.
August 12, 2012
Rated 4 out of 5 by bign Not enough recognition of SPG Gold status
Not enough recognition of Gold SPG status.
Only offered free drink or 250 points. Seems like other Sheratons offer more recognition.
Also, no one manning SPG Gold Status desk twice that I needed it, Check in and Check out.
October 27, 2014
Rated 5 out of 5 by Uyen Amazing Staff and Romantic Getaway
Where do I begin? It is a beautiful property! We were very pleasantly surprised! We didn't expect such a beautiful hotel with all the amenities. The pool was fabulous, the 20/20 restaurant was reasonably priced, and the mini-dessert was to die for! Concierge was so helpful, recommended us many good places to eat and visit. Pho Ever Restaurant hit the spot after a 6 hour non-stop flight from FL :) The rooms were actually very quiet once the balcony doors were closed. The fitness center was clean. And best of all, we really enjoyed walking around the beautiful resort. All the staff was always saying hello. This was our 1st trip alone without our 3 year old. This hotel was perfect - It was very a very romantic place! We want to come back again, WITH our daughter so we can take her to LegoLand. We didn't realize it was right here!
August 17, 2014
Rated 4 out of 5 by LocalGuest Nice, friedly, can be more kids focused
Nice people and rooms. The pool is cool and kids liked it. Clean and friendly. Yet not as kids friendly at times. Key need for upgrade is an old-school kids menu at restaurant of fat and fried foods with not a single vegetable or fruit. Really not a single healthy choice. Situated next to Legoland and when touting locally grown food, they can do better. Why not add a small salmon and a fresh, non-breaded chicken choice with local mixed vegetables or fruit as a side option? In their small Cafe, why not add fozen yogurt for kids for a night-time snack. Would eat on property much more if healthier kid food options.
December 16, 2011
Rated 4 out of 5 by Noreen64 Water View is actually not
Everything was wonderful except the fact that my reservation was for a room with a water view and balcony. The first room we got was on the first floor with patio not a balcony and no water view. Not good since my kids, age 4 & 6 could climb over the ledge on the patio and run around lawn. I called the front desk and they moved us to the 2nd floor and if we looked really closely we could see a sliver of water between the palm trees. I was told the room is actually a coastal view, still I didn't see much of the coast. I was refunded parking but still feel I paid for a water view and didn't get it.
March 18, 2012
Rated 3 out of 5 by creechie Disappointing
In such an expensive and nice resort, I couldn't believe there were no makeup mirrors or microwaves. The balcony was so small, as if it was a perch for birds to sit and defecate on. The lighting in room was terrible, oh and where was the mirror to see if you were appropriate, oh when you first walk in, the darkest part of the room. We reserved a king size, two months in advance and didn't get one. Had to settle for 2 queens, we like sleeping together and not squished up. Bedding and food was great. Warning signs to not touch the water was gross and creepy. Now I know why everything is so green.
July 30, 2013
Rated 5 out of 5 by KD2222 New Year's Eve was fabulous!
We as a family want to express how fabulous the New Year's Eve Party for families was! We would recommend it to anyone. We had folks from Hawaii, California and New York with families and we all had a ball. Thank you for your first class service and a very fun night.
Of course speaking from Grandparents, we loved the 50's music and the DJ was wonderful. Thanks again, Jack and Karolyn
January 2, 2014
Rated 5 out of 5 by DadToby Excellent Stay!!!
A small facility, but lots of great features, especially if you are enjoying down time with the family. Staff (thank-you especially to Andrew) went out of their way to accommodate our needs: adjoining rooms, large table seating at breakfast. courtesy late check-out. Proximity to Legoland is a definite plus. The pool and spa are open 24/7. Kids activities offered on-site -- nothing elaborate, but a nice option none-the-less. Wish there had been a club level dining area. However, platinum members can choose the buffet breakfast as their amenity and I highly recommend it! Several members of our family ordered breakfast off the menu, and were also delighted with the food. Overall, an excellent stay!!
August 28, 2013
Rated 4 out of 5 by Charlville Second Visit
My Wife and I stayed at the Carlsbad Sheraton last year and enjoyed it so much that we came back this year, and once again we enjoyed ourselves. The staff are very helpful, the property is of a very high quality, and is ideally located for either staying on site or exploring the area. My only issue was that the Club Lounge no longer exists, and the Platinum breakfast arrangements are a little confusing at first. The dining room staff were kind enough to explain, and rectify the confusion. Our stay was very enjoyable, and I would not hesitate to stay again or highly recommend the hotel.
September 24, 2012
Rated 5 out of 5 by Renee03 Staff was amazing
We had a slight delay in check in and Laura at front desk was very helpful getting room ready. Shelly really went up and above for our son's birthday surprise..I wanted a cake and balloon in room to surprise him and she provided gift and really nice birthday card to greet us when we came back from dinner because it was not in room when we checked in. The entire staff were very personable and caring about the few mistakes and immediately made up for them. Eric at valet was also helpful in helping guide us to fun activities when we had extra day to spend at wonderful resort.
August 5, 2014
Rated 3 out of 5 by Kazfam Nice time
This hotel was fun! Our high points were that the amenities were outstanding and the staff was really friendly. We loved the pool, restaurants and room service. They also showed movies at the pool which was a cool feature. Low points were poor SPG follow through and attention to detail. The hallways could use a carpet clean and exterior doors and gates were not locked. SPG room upgrade not available neither was the 4pm check out even though the resort was empty. SPG shouldn't over market features that are never available. Overall still a great stay, the good out weighed the bad.
September 2, 2013