Rated 3 out of 5 by NC123 The room and hotel is nice
The room and hotel is nice, everything looks newish and grand. However, this place does have some issues. When we got to our rooms at 3:30, there were trays in the hallways with food from the morning and some fruit flies. There was one in front of my room and I had to call guest services to move it. Also, they block out a large portion for "Valet" parking but it was basically unnecessary and it made everyone who wanted to self park go a long ways out. Also, I asked for a late check out and was given a "gracious" extra hour due to capacity and how booked they are. However, I received an email a couple days ago saying that I can extend my stay for a low price so obviously they weren't that booked if they were telling me to extend my stay. Don't get me wrong, this is a nice hotel but there are certain things that I really didnt like about the stay.
August 19, 2013
Rated 1 out of 5 by rezwife Disappointing Service from Staff
As an SPG member I have stayed in many, many Starwood hotels and by far the Carlsbad Sheraton was the greatest disappointment. The staff was very unfriendly, unaccommodating, and and unhelpful. I was completely stunned by the horrible service. Even staying in the presidential suite did not entice the staff to treat my guests and I with any more class/courtesy. The manager, Natasha, did try to redeem the situation, which I appreciate. However, I will never stay there again.
September 11, 2012
Rated 2 out of 5 by lvone room infested with spiders and staff not helpful.
checked in around 11 pm with two weary kids. we were only staying one night on a weekday so we just wanted to get in and get some sleep so that we could enjoy legoland the following day. when entering our room, we found several spiders and mosquito's in the room. the kids were ready to crash so I didn't request that we change rooms, I just inspected the whole room taking care of the several bugs I found while the family got some rest.
informed hotel next day and they were unsympathetic.
also, good luck trying to get a late check out, even as an spg member. the staff told me they were completely booked even though the hotel was not very busy. also, when asked if I could purchase another night, they said yes I can do that but for late check put they said they couldn't because hotel was fully booked and they could not allow to stay.
July 17, 2013
Rated 4 out of 5 by Kemist A good kind of interesting
So this place was recently remodeled and the lobby looks amazing.
We live close to Santa Monica and the location is actually pretty good. Relatively close to the beach but still far enough where it's some what quiet.
The rooms are what you would expect from an average sheraton, not bad but not like some really newly renovated sheratons.
Staff are all very friendly and attentive.
Overall great location/convenient and decently nice hotel for the price.
July 2, 2012
Rated 5 out of 5 by TheChees Nice Stay
Had a pleasant stay with my two boys. Didn't bother going out for meals as the Twenty/20 restaurant had a good kids buffet (breakfast/dinner) menu for them at a reasonable price.
The room we stayed in was very spacious, had plenty of floor space for the kids to play on. The floor was a little damp when we first checked-in. I did try to call it in but didn't get someone on the phone on the first try and just dropped it. I wanted to get the kids out.
August 8, 2012
Rated 5 out of 5 by Paul21 This Hotel is a Great Venue for a Great Vacation
This hotel has excellent food, service and facilities. We vacationed in California for the first time. The hotel is in a great location for many day trips including San Diego, La Jolla, Catalina and Oceanside. The pool is very nice and a wonderful way to relax at the end of an eventful day. Legoland is literally next door so many of the families at the hotel have very young children. We had a great vacation!
August 8, 2013
Rated 5 out of 5 by Christy12345 Ideal for a trip to Legoland
I stayed with my two kids at the hotel. It was a nice up to date room and looked out on Legoland. We had a short 5 minute walk through a very empty path to a private entrance to Legoland on the opposite side of the main entrance. No crowds at all. And could go back and forth throughout the day. Hotel was beautiful. Family friendly pool and hot tub. And wonderful sunset dinners at the onsite Grille. $10 dinner and breakfast buffets for kids.
September 1, 2012
Rated 5 out of 5 by redLillith Well worth every penny!
From the exemplary staff to the amazing rooms and wonderful setting, this resort lacks nothing. The food, the entertainment, the pool were all above and beyond expectations. The room was comfortable and fulfilled every need, from the spacious sleeping and resting area to the wonderfully designed bathrooms and personal patio. I wouldn't change a thing! And we can't wait to make a return trip. :D Would give it 10 stars if that was allowed.
September 3, 2012
Rated 5 out of 5 by ocnsuns6 A wonderful place to stay
Although somewhat hidden and not ON the ocean, this hotel met my standards. It is a lovely hotel with wonderful service. I had 14 people at the hotel for a staff retreat, and everyone was completely satisfied. The area of Carlsbad has wonderful restaurants, and the hotel is literally walking distance to Legoland, which we did not go to, but most of the families we saw did. We will definitely book our next retreat at this location.
February 28, 2012
Rated 5 out of 5 by PKBIRDBIRD I really loved this place!
My family and I just stayed at this hotel for 3 days and loved it. It feels like a really nice tropical resort, more like you're in Hawaii than CA. The pool is great, staff is very friendly and rooms spacious. The food is good, albeit a bit pricey, but they have great deals for kids and free for those under 3. I highly recommend this resort.
September 8, 2013
Rated 5 out of 5 by Kimmy63 This hotel is superb!!
The reception is just wonderful and people are so very nice. Rooms are spacious and great views. Ah! great meals too in a couzy restaurant. I love everything!!
November 8, 2011
Rated 3 out of 5 by dadart20 it's the little things
My wife and I were in Carlsbad for a two day business trip. We came back to our room to find that the maid did not replace the shampoo and body gel bottles and for whatever reason, removed the two cups from the bathroom. Otherwise, the room was comfortable and as advertised.
September 25, 2013
Rated 4 out of 5 by LBCMAN Great Resort...Lousy Mattress...Long Coffee Line
This is a beautiful location that provides fun for families or a romantic get a way. My wife and I were so happy with the staff and facility right up until we went to sleep.
Ugggh the king sized mattress had huge indentations on both sides of the bed, like sleeping on a hillside. Also the Coffee bar is located in the snack room and was only manned by one person on a sunday morning so the wait for coffee was reallllllly long. S
October 3, 2012
Rated 2 out of 5 by Martin66 LEGO Vac 2013
Front Desk staff...only provided the minimal data points when I arraived....not people friendly. Monring Twenty/20 servers....place was not full and there were plenty of staff, but we were ignore and I had to flag down staff for help. Evening serving staff was very pleasant and helpfull. My shower head was broken, I had to use a towel to wrap around the top to avoid spillage to the bathroom.
August 2, 2013
Rated 5 out of 5 by Susy21 Amazing Staff, Great Rooms and Beautiful Pool Area.
My husband and I love to stay here for our weekend getaways. It has great amenities (pool, spa, gym, etc), amazing customer service and the rooms are very clean, nice, and spacious...all for a good price!... I tell everybody about this place..its good for young couples, singles/friends, as well as family/kids friendly. If you are in the San Diego Area/Carslbad this is the place to stay....and don't forget to visit the Spa!!!
May 2, 2012
Rated 5 out of 5 by Tamarax3boys Family Vacation
Hotel is ideal for those attending Legoland with separate entrance at the back of Legoland a 3min walk.
Activities: Hotel has fantastic kids program in the summer and over Christmas holidays there are early am (08:30-10:00am) activities NIkki (coordinator) is AMAZING! This fills in the time prior to Legoland opening, activites included bingo, crafts, scavenger hunt..with prizes! Also had several games set up outside and evening movies on the weekend outside by the pool. This was our second time at the hotel we stayed over New yrs Eve last yr..best New Yrs ever as they had a FAMILY oriented New Yrs Eve Party once LegoLand closed.
Food: We ate many meals at Twente Restaurant great food very accomodating kids menu makes for a very relaxing evening at a very reasonable price.
Room; Clean no issues large with balcony great when kids go to sleep to enjoy a glass of wine.
August 13, 2012
Rated 4 out of 5 by Jesi Perfect Location
Perfect Location if going to Legoland, you skip all the lines and walk into the back gate! Also super close ( couple miles) to Carlsbad outlets, good restaurants and the beach! Only complaint is that the beds are a bit 'noisy', like the mattresses had plastic on them so whenever one of us rolled over; woke the other one up, however, location and cleanliness were so good that we would definitely stay there again!
September 19, 2012
Rated 5 out of 5 by PointsHog Relaxing time
My wife and I stayed here without our kids--nice break. There are a lot of kids, but they disappear when they go to Legoland.
We really enjoyed the pool and the whirlpool. The spa was great too. The steam room was free during the week as long as it was available. During the weekend it was free if you were receiving a treatment.
The front desk has a running map available too if you're looking for some exercise.
August 15, 2012
Rated 5 out of 5 by Hardin11 Great for R and R
Just a few miles off the 5, with a panoramic ocean view. The rooms were large, very clean and well appointed. Fridge in room. Small area in lobby to buy food and personal items. Many healthful items on the menu in the restaurant and great service. Staff was friendly. We asked for a late checkout, which they were hesitant to do at first ( I have noticed some of the 'resorts' are like this), but they did give it to us because of my Platinum level. Also, we did not receive a newpaper (which is listed in the resort fees) and the lady who answered the phone basically told me to 'come and get it'. After letting her know " I am in my pj's and that is one of the things I really like', she sent someone up with the paper. Small complaint but hotels need to realize attitude is everything!
The location here is great for so many destinations. Really enjoyed the peace and quiet. Great gym.
February 12, 2013
Rated 4 out of 5 by abccd Excellent location but service has slipped
Location and rooms are excellent. Spa is incredible!! Restaurant service has slipped over the last several months from room service. Food not cooked correctly, missing items from order and tray, and refused to allow me to order "specials" from room service. Breakfast tray was late, etc. Staff was attentive when I addressed concerns and I love this hotel, so, I hope the standard is once again raised!
December 12, 2011
Rated 4 out of 5 by janiejane Pretty nice
Highlights of our stay were the wonderful gentlemen who worked at the Valet stand. Very sweet to my children, engaging and funny. Did not appreciate how the bed seemed to fall apart every night. Not sure if the linens didn't fit, but I didn't enjoy ending up sleeping on the mattress pad every night. The Duvet fell apart too. Only 2 towels for 3 guests. Loved the buffet at 20/20 in the evening.
January 2, 2013
Rated 4 out of 5 by Legoland812 Family Friendly Hotel
Hotel staff is very courteous, room is comfortable and clean. The only issue we had is the type of room we reserved and not getting it. Though we did receive a small reimbursement for the room, I wasn't comfortable being on the ground floor. It is too accessible for anyone to walk into the room if the sliding glass door is open.
August 14, 2013
Rated 5 out of 5 by Bearit65 BEST HOTEL
When I checked in I was not happy with the extra charge of $12.00 a day. But the hotel and staff are top notch. All the staff exept one was very nice and helpfull. I have two comments.
I had a bus boy who was cleaning off a chair he tossed crumbs onto my table and he had a bad attude.
Second is the pool was ice cold. Everyone complained about it.
This hotel is the best I have stayed at.
June 23, 2012
Rated 5 out of 5 by Shae1973 Excellent Choice!
Cody was AMAZING when we checked in. Even though it was late, he told us how we could still enjoy our evening! Instead of just going to bed after check-in, we were able to enjoy a family movie outdoors on the big screen while the kids swam in the pool. We also enjoyed the jacuzzi and had drinks and ordered great room service for dinner! It was an amazing stay! Fun for the entire family!
August 23, 2012
Rated 4 out of 5 by Carlsbad84 Great Service
When we checked in, for one reason or another they did not have the room type we reserved. However, their friendly staff and can do attitude at least got us a room and comped our breakfast at the 20/20 which more than made up for having our kids sleep on the floor.
Speaking of the 20/20, the food and staff there are superb and it is easily one of the best places to eat in Carlsbad.
January 1, 2012
Rated 2 out of 5 by UnhappyGuest4 Hotel lacks basics
One of our rooms had a sliding door that you could not safety latch (latching pin didn't line up). Could not take tub bath because the valve on faucet was frozen in the shower position. These basics must be checked before the room is occupied!!!!!!!!!!!!!!!! It is too difficult to have workmen in when there are child guests.
August 11, 2013
Rated 4 out of 5 by Beth41 Absolutely gorgeous for the price!!
We have family in Carlsbad, so we have stayed here before. The resort is absolutely gorgeous for the price, it is a very upscale yet kid friendly. I love it, my only complaint is that this time we didnt have our amazing sweet sleeper, we stay at Sheratons for this reason, they forgot the cover, so the second night was better, but the bed was hard... never had that happen before
June 21, 2012
Rated 4 out of 5 by KDOCO Great Family Vacation getaway
Kid-centric location thanks to Legoland private entry in walking distance (though we were underwhelmed with Legoland) and kid friendly pool and hot tub.
Had we planned a romantic weekend away as adults, I would have been bummed to have the place swarming with children, especially on the weekend during summer vacation.
August 12, 2013
Rated 2 out of 5 by FamilyinPhoenix Resort fee and parking fee
The hotel room is okay, AC vent needs to be dusted, showed curtain needs to be washed, but overall is not too bad. I was surprised in addition to the $12 resort fee, (even I don't use their pool and internet service, I still have to pay it), there is another $12 parking fee. That's just another way the hotel gets more money. If you go to Legoland, this hotel is a good choice.
August 5, 2012
Rated 4 out of 5 Carlsbad, CA
The only issue is that I asked for a room facing the open grass courtyard like our previous stay a few months ago. We arrived early and had no problem waiting for someone to check out. When they called to say my room was ready I asked if it was the front courtyard area and they said yes, but instead I was put in the back of bldg one. That was our only issue.
June 24, 2013