Rated 4 out of 5 by Ptloma80 Great Stay
Resort is awesome, room was clean and the bed was fantastic.
August 6, 2013
Rated 3 out of 5 by Oregon974 Not that special for families
I will say that when my reservation was taken the lady on the phone was very nice. Staying at the Sheraton was going to be a treat for my sons visit to Legoland. We had driven a long distance to get to the hotel and paid for the room upfront 3 days before. Upon arrival I was first told that I didn't have a reservation. When I explained that I had prepaid for the room, the clerk said "then I assume that you have a reservation number." I gave it to her. Then she told me that she needed my credit card again for a damage deposit. I never said anything, at the time but I was offended. If you have had a problem in the past and need my card, call it having to run the card, or something. I have never heard of anywhere asking for a damage deposit. Also be careful of the extra fees that you will be charged. $45 more than the room for taxes and fees. Was not there long enough to use any of the services. The room was nice and comfortable, I found food on the floor by the night stand. I told the clerk in the morning and no apology was even considered. Never again. I have stayed in nicer places for less money and better service.
March 12, 2013
Rated 5 out of 5 by doxiemom3 SHERATON CARLSBAD CA
Had a great time at this very accomodating and cofortable hotel. Service was excellant. Food very good. Had a great SLEEP. Great workout at the gym. Glad I used Starwood.
June 13, 2012
Rated 4 out of 5 by ronald this hotel has hidden fees
The only unpleasent surprise was the $12 dollar a day resort fee and the daily parking fee. A little misleading deception that should be included in the daily rate.
April 7, 2013
Rated 4 out of 5 by Matt123 Food and service was excellent
The staff was very friendly and knowledgable when I arrived and the check in process was fast. The food quality at the hotel restaurant and room service was excellent.
August 13, 2012
Rated 2 out of 5 by pad24 needs improvement
Overall the proximity to legoland is very convenient for many families at this resort. Although recently the hotel has been catering more to business and wedding travelers that are loud and up all hours of the night leaving no quiet time for families. The bellhops are generally good during daytime hours, although a blond bell hop working on Sat. night when we checked in was particularly rude and overbearing. He would not let us use a luggage carrier and would not even let us park our car without giving him the key even when we did not want valet. In general, there have been good employees here that we have encountered in the past, although on this trip the bell hop and front desk were quite awful. Upon check out we had a minor charge from marketplace we had no documentation for and they did not remove it from our bill, they claimed they would and they sent us 3 invoices claiming they will remove the charge all of which were just the same invoice with the same total. They just did not seem like they knew what they were doing at all. We gave up dealing with the situation. The restaurant is great and always has been! Front desk needs better trained employees that have a clue and the evening bell hops need a mechanism of evaluation of their performance.
August 13, 2013
Rated 5 out of 5 by Jalanis Great hotel for families! Close to Legoland!
Rooms are spacious. Shuttle to private entrance to Legoland. 5 minutes to beach.
July 26, 2013
Rated 5 out of 5 by kendo4648 this hotel is in a wonderful location
aside from this property being in a gorgeous location, the facility is beautiful and well maintained. The staff was one of the friendliest i have ever encountered.
October 14, 2012
Rated 5 out of 5 by yochoc69 Great Place to Stay
The Hotel is amazing, from the decor, staff, food, the room. I have never been so relaxed after bein out all day in back to back meeting and had best sleep.
February 8, 2013
Rated 5 out of 5 by JRGrad2012 Total Enjoyment!
Everyone we came in contact with was extremely friendly and polite. We were treated like we matter. Would definitely recommend this resort to our friends.
June 26, 2012
Rated 5 out of 5 by Blanca Thank you
I absolutely loved staying at this facility. The staff was very helpful and friendly at check in, when I asked for directions, etc. Thank you.
March 9, 2013
Rated 5 out of 5 by Katydid Friendliest Staff and Most helpful!
great location for Lrgoland. Every person we met as staff was so helpful and willing to help solve a challenge or answer a question.. Great Spa!
January 2, 2013
Rated 5 out of 5 by hdssandy One of the best hotel stays I've ever had.
The staff went above and beyond to make sure our stay was pleasant. The room was very clean and inviting. We will definitely stay there again.
December 16, 2012
Rated 4 out of 5 by WizardofSanDiego Good overall experience.
Everything was good overall exept the resturant was ok and overpriced some (i.e. 6 oz fillet of mignon $38).
Nice clean resort and pool area.
November 4, 2012
Rated 5 out of 5 by jram Great wedding venue!
We came for my niece's wedding and the facilities were wonderful! Loved the cocktail hour outside and the reception hall was beautiful.
September 19, 2012
Rated 5 out of 5 by LegoDec2012 Excellent Hotel and Excellent Srevice
Our experience at thsi Sheraton Hotel was very positive.
Great location - with private enterance to Legoland and excellent service.
January 2, 2013
Rated 5 out of 5 by LegalShieldForever Wonderful Visit
The staff, the room, the facilities were all superb! Definately going back and will spend a few days. This is an excellent resort!
August 26, 2012
Rated 5 out of 5 by nikkin Great Resort
This is a great resort for a weekend getaway. Rooms are spacious and bathroom too! Excellent staff. I would definitely come again.
March 9, 2012
Rated 5 out of 5 by tml2011 Beautiful views / great amenities
Great views, great service and wonderful grounds. I would highly recommend this resort to business people and vacationers alike!
November 5, 2011
Rated 4 out of 5 by AKUM Great location
Perfect location for Legoland trip.
Nice, spacious hotel with good pool and food
June 22, 2013
Rated 5 out of 5 by Cook28 This hotel is GREAT!
We have stayed at this hotel a few times and will stay there every time we visit Carlsbad. Perfect for families!
April 2, 2013
Rated 5 out of 5 by Harvee34 Awesome Stay, Very Kid friendly
This was a great choice of stay for our family vacation.
July 7, 2013
Rated 5 out of 5 San Diego Sheraton Trip
the hotel, staff, facilities, amenities were top notch. Location was also excellent. Great place to relax and unwind
September 19, 2012
Rated 5 out of 5 by Ken12 Great Family Hotel
Very well operated resort. Good facilities, clean, great service. The food was also very good. Strong value as well.
August 29, 2012
Rated 5 out of 5 by JJones1234 Great Customer Service
We were greeted warmly by every staff member we encountered. From the staff at registration to the cleaning staff.
October 8, 2012
Rated 4 out of 5 by Med1028 great room horrible lighting
The room was great, but lighting was horrible. Essentially had to remove lamp shades for enough reading light.
November 20, 2012
Rated 4 out of 5 by DOLORES DOLORES
WE LIKED THE FACILITY BECAUSE IT WAS CLEAN AND LOCATED IN A QUIET AREA. THE STAFF WAS FRIENDLY AND HELPFUL.
October 9, 2012
Rated 3 out of 5 by Marie3685 Nothing spectacular
My family stayed here when we went to Legoland. The location to the park is great as the have a private entrance in the back of the park. You save the $12 Legoland parking fee but the self parking fee at the resort is $12 daily. The room was adequate size although if you need a rollaway bed it is another $20 daily. The carpets in the hallways leading to the rooms were dirty and dishes from room service stayed in the hallways all day. Housekeeping didn't come until after 4pm daily even though we requested an earlier clean. If the hotel was full, I would understand the delay, but it was not. It is called a resort but there really isn't much there. It has a nice pool but only one restaurant and a small gift shop and area called The Marketplace where you can buy coffee and sandwiches. The check in and check out process was extremely slow. (No quick check out service offered). They have only one person working the desk. The valet staff was very friendly I have to say. Oh if your looking for a comfortable bed to sleep in, don't look here. The resort is now 5 years old and you can tell the mattrass has not been changed. It was so uncomfortable and sagged. I didn't sleep for 3 nights without tossing and turning.
May 30, 2013
Rated 5 out of 5 by Bettsv Fantastic for people traveling with pets!
Your hotel is superlative in every way. What I most appreciate is the pet friendliness!
December 29, 2012
Rated 5 out of 5 by yhagti great hotel
Stayed here at christmas eve with my family. Great service. Clean. Comfort room.
December 26, 2012