Rated 4 out of 5 by StarwoodPG SPG recognition
EXTREMELY DISAPPOINTED I DID NOT GET CREDIT FOR MY STAY TOWARDS SPG PLATINUM. IN THE FUTURE PLEASE DO NOT SEND ME "DEALS" THAT SAVE ME $20 BUT NOT CREDIT ME TOWARDS PLATINUM STATUS.
December 21, 2012
Rated 5 out of 5 by Walt65 Nice Hotel
Service was good and the pool area was well maintained and had movies for the kids to watch at night while swiming. Nice little walk to Lego land. Staff was helpful and friendly...
August 26, 2012
Rated 5 out of 5 by LueYoung Nice place to stay
I always like to stay there off Lego Land season - but it is nice for families and others during that time too. Overall, works well - love the under ground parking when available.
September 14, 2012
Rated 1 out of 5 by Janeen16 Room was infested with insects
The room was infested with insects and spiders. My kids were terrified and on top of that the pillows were stained and the hall way had a horrific smell.
July 21, 2013
Rated 4 out of 5 by tobyc12 Has good access
Lelia and Morgan were excellant...very professional. The hotel is a great location for Legoland and made it easy to take our grandson as this was his big trip for his age of 10.
July 3, 2012
Rated 5 out of 5 by doxiemom3 SHERATON CARLSBAD CA
Had a great time at this very accomodating and cofortable hotel. Service was excellant. Food very good. Had a great SLEEP. Great workout at the gym. Glad I used Starwood.
June 13, 2012
Rated 3 out of 5 by Oregon974 Not that special for families
I will say that when my reservation was taken the lady on the phone was very nice. Staying at the Sheraton was going to be a treat for my sons visit to Legoland. We had driven a long distance to get to the hotel and paid for the room upfront 3 days before. Upon arrival I was first told that I didn't have a reservation. When I explained that I had prepaid for the room, the clerk said "then I assume that you have a reservation number." I gave it to her. Then she told me that she needed my credit card again for a damage deposit. I never said anything, at the time but I was offended. If you have had a problem in the past and need my card, call it having to run the card, or something. I have never heard of anywhere asking for a damage deposit. Also be careful of the extra fees that you will be charged. $45 more than the room for taxes and fees. Was not there long enough to use any of the services. The room was nice and comfortable, I found food on the floor by the night stand. I told the clerk in the morning and no apology was even considered. Never again. I have stayed in nicer places for less money and better service.
March 12, 2013
Rated 4 out of 5 by Matt123 Food and service was excellent
The staff was very friendly and knowledgable when I arrived and the check in process was fast. The food quality at the hotel restaurant and room service was excellent.
August 13, 2012
Rated 3 out of 5 by Surfer44 Great Family hotel and proximity to Legoland and beaches
The hotel catered to families and the facilities were great. Kids enjoyed the pool and we enjoyed the workout facilities.
August 12, 2013
Rated 4 out of 5 by ronald this hotel has hidden fees
The only unpleasent surprise was the $12 dollar a day resort fee and the daily parking fee. A little misleading deception that should be included in the daily rate.
April 7, 2013
Rated 5 out of 5 by kendo4648 this hotel is in a wonderful location
aside from this property being in a gorgeous location, the facility is beautiful and well maintained. The staff was one of the friendliest i have ever encountered.
October 14, 2012
Rated 5 out of 5 by yochoc69 Great Place to Stay
The Hotel is amazing, from the decor, staff, food, the room. I have never been so relaxed after bein out all day in back to back meeting and had best sleep.
February 8, 2013
Rated 5 out of 5 by Jus3 School Administrators
Hotel personnel were very friendly and helpful. The facility is beautiful and it is a great location for professional training.
July 20, 2013
Rated 5 out of 5 by JRGrad2012 Total Enjoyment!
Everyone we came in contact with was extremely friendly and polite. We were treated like we matter. Would definitely recommend this resort to our friends.
June 26, 2012
Rated 4 out of 5 by Tim31 Presidential Suite Breakfast
I was saddened to hear that Darlene has retired. She was such a joy everytime I had breakfast at the Corporate Breakfast room.
July 19, 2013
Rated 4 out of 5 by bill good and comfortable hotel
close to legoland, friendly staff, clean/comfortable room. Wish have more choices for buffet.
August 18, 2013
Rated 5 out of 5 by SusieL This hotel is very convenient
Hotel is convenient, and very pleasurable to stay at. This is my 3rd time staying here and was pleased every time.
July 29, 2013
Rated 5 out of 5 by Katydid Friendliest Staff and Most helpful!
great location for Lrgoland. Every person we met as staff was so helpful and willing to help solve a challenge or answer a question.. Great Spa!
January 2, 2013
Rated 5 out of 5 by Blanca Thank you
I absolutely loved staying at this facility. The staff was very helpful and friendly at check in, when I asked for directions, etc. Thank you.
March 9, 2013
Rated 5 out of 5 by hdssandy One of the best hotel stays I've ever had.
The staff went above and beyond to make sure our stay was pleasant. The room was very clean and inviting. We will definitely stay there again.
December 16, 2012
Rated 4 out of 5 by WizardofSanDiego Good overall experience.
Everything was good overall exept the resturant was ok and overpriced some (i.e. 6 oz fillet of mignon $38).
Nice clean resort and pool area.
November 4, 2012
Rated 5 out of 5 by jram Great wedding venue!
We came for my niece's wedding and the facilities were wonderful! Loved the cocktail hour outside and the reception hall was beautiful.
September 19, 2012
Rated 5 out of 5 by LegoDec2012 Excellent Hotel and Excellent Srevice
Our experience at thsi Sheraton Hotel was very positive.
Great location - with private enterance to Legoland and excellent service.
January 2, 2013
Rated 5 out of 5 by LegalShieldForever Wonderful Visit
The staff, the room, the facilities were all superb! Definately going back and will spend a few days. This is an excellent resort!
August 26, 2012
Rated 5 out of 5 by nikkin Great Resort
This is a great resort for a weekend getaway. Rooms are spacious and bathroom too! Excellent staff. I would definitely come again.
March 9, 2012
Rated 5 out of 5 by tml2011 Beautiful views / great amenities
Great views, great service and wonderful grounds. I would highly recommend this resort to business people and vacationers alike!
November 5, 2011
Rated 5 out of 5 San Diego Sheraton Trip
the hotel, staff, facilities, amenities were top notch. Location was also excellent. Great place to relax and unwind
September 19, 2012
Rated 5 out of 5 by Ken12 Great Family Hotel
Very well operated resort. Good facilities, clean, great service. The food was also very good. Strong value as well.
August 29, 2012
Rated 5 out of 5 by Jalanis Great hotel for families! Close to Legoland!
Rooms are spacious. Shuttle to private entrance to Legoland. 5 minutes to beach.
July 26, 2013
Rated 5 out of 5 by Cook28 This hotel is GREAT!
We have stayed at this hotel a few times and will stay there every time we visit Carlsbad. Perfect for families!
April 2, 2013