Rated 5 out of 5 by MLopez123 Amazing place
It truly is paradise on earth!
June 12, 2014
Rated 5 out of 5 by Rikomundo Paradise
This was one of the best experiences of my life. The care and personal attention were like the luxury Swiss resorts of old, but in a tropical wonderland with marvelous food and drink selections and awesome accommodations. I will definitely be e repeat customer.
June 12, 2014
Rated 2 out of 5 by capdoh123 Pretty, but needs attention
The hotel is gorgeous. Entering the grounds is everything you expect, especially at night with lit torches, lush landscape, etc. The rooms were very nice and filled with necessities. The bed was not very comfortable, for my taste. If you like a soft mattress, this is the bed for you; however I found myself waking up a bit on the sore side each morning because of it.
Service: The service was good. Not bad, not excellent. I felt that in about 50% of our experiences with staff we would find ourselves waiting for someone to acknowledge us and offer us service. It was never overly prompt, as you would expect at a St. Regis. I've been to other luxury hotels/resorts within Mexico where the service was always beyond excellent, so maybe I was spoiled. I honestly felt myself feeling bad for the staff. While some moved about keeping busy, many looked tired, unhappy and full of sighs. At one point, we’d approached one of the pool bars, sat at a few of the barstools (the bar top still not cleaned from the prior guest), notice 4 to 5 staff members gathering around nearby yet they would carry on, not acknowledging us as if we were totally invisible. I eventually had to look at one of them at one point and say, "Can we get some service here?" Those types of things are frustrating when you are at a luxury hotel. We did, however, find one particular staff member who we really enjoyed and he became our 'go-to' guy.
The restaurants were the biggest disappointment. I would not, at all, recommend Carolina restaurant. I understand it was the nicer, more expensive place in the resort, but was not executed well. I had my doubts with seeing how low the guest counts were...knowing that more than likely the proper rotation of food would not warrant the freshness it deserved. The entrees were not at all awe-inpiring. Out of all of the courses we were not impressed with even one. The entrees that the server would tout, claiming that they had famous recognition, were quite underwhelming. Some were mediocre at best, while others were just inedible. We’d have no issue paying this kind of price for a dining experience, however there may a point where we feel we need to mention something if it is that justifiable. That happened here. The remaining 3 restaurants (including Mita Mary, the little make-shift made restaurant shaped as a boat) were not much better. The buffet at breakfast allowed for the most decent offerings, that is if you can swat away all of the fruit flies swarming all over the fruit selection.
Pools: They were wonderful to sit next to. The views were stunning. During our stay, the actual pool water, however, was very warm. I understand this cannot be helped sometimes due to outside temperatures, but it was not the most pleasurable experience with the extreme heat and humidity to jump into warm, bath-like water to find refreshment. I'm not even sure that there is a way to keep a constant chilled pool temperature. It is also nice to note that they have a pool specifically for adults only. Out of the three pools, one of them is reserved just for this.
Spa: This was a nice experience. We were there a few times. The treatments were great, the amenities were abundant and the facilities were very well kept. Again, some of the staffs' attitudes felt more forced than genuine. For instance, while obtaining one treatment I felt myself feeling sorry for the person offering my pedicure. I could feel the obligatory smiles and faux happiness forcing through during the experience. I get it... I don't suppose anyone is truly happy servicing someone’s feet, however I have experienced it before. It just caused for a bit of awkwardness yet overall the actual treatment was great.
Beaches: The beach was gorgeous to look at. It was difficult to go in to enjoy it due to the very rocky and jagged rocks that you'd have to walk over. I didn't find myself out there that often due to that reason. I'd recommend a pair of aqua shoes to overcome this little hurdle. Once you get out far enough to float, it was quite nice. The views are beautiful.
There are a few excursions that are worth checking out. The hotel also offers much to do in the way of activities for both adults and children.
Overall, I’d consider coming back to this resort… but would prefer to try a neighboring hotel first. Since this hotel is offered in my points program, however, I may possibly return knowing that I will keep my dining experiences to a minimum (there are some great options in town as well as neighboring hotels to try) and also have a bit more patience with the service expectations.
June 12, 2014
Rated 5 out of 5 by Lrock9 Fabulous Experience!
What a wonderful quiet week we had! Omar, our Butler was so good and tried to serve us everyday. The Hotel staff was happy & engaged with guests. And the GM was everywhere all day long! II had a great experience on the off site Mountain Bike with Pepe and the Surf Lessons with Travis. Food was fabulous especially at "The Boat" - and dont miss the sunsets!! Would love to come back soon!
June 11, 2014
Rated 5 out of 5 by marenzo above expectations
fabulous facilities and outstanding service
June 8, 2014
Rated 5 out of 5 by AFicq Above and beyond in every way!
Our vacation to Punta Mita was incredible! The St Regis was the perfect place to stay. The property was absolutely gorgeous. However, it's the St Regis team that really took our vacation to the next level. Everyone was so friendly! They really got to know us, making the service so personal. Every single part of the staff - from our butler team, to housekeeping, to the pool and beach attendants - made each day special. The amenities and activities are wonderful too. We read the daily newsletter over our morning coffee each day to find out what was being offered across the property. We had two of the best massages we've ever had at the spa. We learned how to stand up paddle board one morning. We took a marine safari out to the islands. We learned all about tequila during an afternoon class. We chose fresh fish from the local fisherman to be grilled for lunch. There were so many wonderful things to do! Not to mention just relaxing by the beach and pool while being completelty taken care of. The staff always made sure our umbrella was titled the right way, that our towels were fresh, and our bucket of bottled water was full and chilled.
I can't say enough great things about the St Regis Punta Mita Resort. I can't wait to return!
June 8, 2014
Rated 5 out of 5 by SarahB1012 Couldn't be better!
Loved our stay at the St. Regis Punta Mita. My husband and I went for our baby-moon and were very impressed. The property is immaculate, the service is outstanding (e.g. in an hour sitting at the pool, we were brought cold waters, cold refreshing hand towels, a small popcicle, and someone came by to clean our sunglasses). Very consistent attention. Food was also outstanding - best food at Carolina, second best at boat on beach. Even if I tried to look for something to complain about I couldn't. Thank you for a great 6 days!
June 5, 2014
Rated 5 out of 5 by beachcruiser memorable vacation
New hotel with great management team.Excellent service, spacious& clean room w/great view.Enjoyed dining at Carolina restaurant. Will return again.
June 4, 2014
Rated 5 out of 5 by juliefromsanfran What a treat
It's true - pictures simply do not do this property justice. It's beyond gorgeous. The grounds are immaculate. Our room was large and complete with a tub and separate outdoor shower. Each of the pools had its own beautiful qualities, but no matter which we chose, the service was impeccable and water was like bathwater.
Food and drinks on site were reasonably priced and delicious. There are also a couple of outstanding restaurants just a few minutes from the hotel - Sufi and Si Senor were both absolutely to die for.
We do not have children, but if we did, I would bring them here without question. The family pool was great and the hotel does a wonderful job of accommodating families while ensuring parents have the ability to find time to themselves if they'd like.
Car service to and from the hotel is highly recommended. It's a long drive and is worth the extra money to take a comfortable car.
May 29, 2014
Rated 5 out of 5 by MM1012 Still dreaming of the Margaritas
In search of a relaxing beach vacation at a top SPG property, we decided on 5 nights at the St. Regis Punta Mita. From the moment we arrived and were greeted with delicious, fresh margaritas, the staff and service of the hotel were top notch. The concierege was extremely helpful in arraging our spa treatments, golf and dining. The food was delicious and we highly recommend the Mita Mary (fish tacos that were caught that morning, Carolinas (on property fine dining) and Si Senior (off property authentic Mexican, just in the town). The beach butlers couldn't be more friendly and accomidating - with tons of little treats throughout the day (sunscreen, fresh fruit, popsicles, sunglass cleaning, always there with a cold bottle of water). The restaurant and bar staff were also fantastic, especially Edgar, when we became regulars at sunset happy hour each day! The champagne sabering and Remede spa are not to be missed. While we didn't do any activities other than sit on the beach, read, and take the occasional dip in the ocean, the hotel provided plenty. Overall, we had a wonderful experience and cannot wait to return.
May 27, 2014
Rated 5 out of 5 by Jch92 Unbelievable experience
I have never in my life had a vacation experience as I did at the St. Regis. Everything was absolute perfection! You can not find another resort with such class, attention to detail, and caring as you can here.
May 27, 2014
Rated 5 out of 5 by Lemongaff The best vacation EVER!
The St. Regis Muta Mita is by far and away the best hotel I have ever stayed at. The quality of service was WAY beyond our expectations. If you are looking for rest, relaxation and excellent service and amenities, this is the place for you. Even though we were there on a romantic get-a-way, I couldn't help but notice that this would be a great place for a family vacation with kids as well. I absolutely recommend this hotel.
May 27, 2014
Rated 5 out of 5 by Joel8947 Paradise in Punta Mita
People make the difference in this outstanding hotel. The setting is fantastic and the new addition of El Barquito o.n the beach is superb . Highly recomend for a relaxing time in paradise.
May 24, 2014
Rated 4 out of 5 by Alexa13 Vacation Stay
Although beautiful, comfortable, exquisite natural scenery, quiet with much space - does not have any of the Mexican cultural flair - Most people including us needed to leave the property to experience authentic Mexican food...The art, sculptures and ambiance of the hotel should include Mexican culture...also massages on the beach would be great! Commending for great service Alexjandro (manager), Edgar (bartender) Caesar (beach service)...prices are exorbitant and somewhat unreasonable!
May 22, 2014
Rated 5 out of 5 by MarkR29 .This hotel has a wonderful feel. The staff is exceptional
Great hotel! 5 stars…. Lavish retreat, with beautiful rooms and spectacular views. The staff is super attentive to all your needs. Butler service has everything you need from golf cart pickup to poolside drop off. Food was top notch, with fresh fish and lobster daily. I recommend this to anyone who enjoys the best of the best hotels and service.
May 18, 2014
Rated 5 out of 5 by betsydoughty Beautiful location and impeccable service!
From the first moment we stepped out of the taxi to the last moment being dropped off at the airport, we had the most wonderful experience. Every detail was thought through and we appreciated them all. The cold towels and margaritas upon arrival set the tone for what we could expect. Our favorite moments were dining at the Mita Mary boat everyday for lunch, Antonio and Riccardo taking care of us at the beach and pools, the fabulous dinner at Carolina with Cesar as our waiter and meeting Chef Lopez, our room decorated with swans and rose petals and a candlelit bubble bath on our first night, paddleboarding with Josue in the ocean, and winning the Instagram contest (for which we enjoyed 2 complimentary margaritas)! Wonderful experience and we will be back soon!
May 17, 2014
Rated 5 out of 5 by Lacedog maid service
were disappointed that for the 3 nights were we at the resort the mini bar was not re-stocked once, glasses were not replaced, we requested ice and it was never brought to the room by our butler and simple things like we had a wine cooler with 2 bottles of wine and no one thought to re-fill it with ice while we were out of the room. mouthwash was not replaced either so my suggestion is that the service staff needs to be trained to anticipate our needs vs doing the minimum
May 16, 2014
Rated 5 out of 5 by rtf3 Excllent stay!
My wife and I came to the St. Regis for our honeymoon, and we had an outstanding (if brief) stay. We found the rooms to be very well kept and comfortable. The spacious bathroom with two sinks and two showers was a huge plus! We used the butler service on two occasions to have hot coffee delivered in the morning. The delay was sometimes 20 minutes, but the butler service would always warn us ahead of time if there was an expected delay. The hotel made an above-and-beyond effort to make our honeymoon visit special as well. We had breakfast included in our stay, and we had incredible breakfasts on all days at the Marietas restaurant. Fresh juices, poached eggs, egg white omelets, chilaquiles...there was an unlimited selection. We rarely ate lunch since breakfast offerings were so comprehensive and we were rarely hungry. On the two occasions when we had an afternoon "snack", we went to the Mita Mary boat for fish and shrimp tacos. These were probably some of the best fish tacos I have ever had -- beyond fresh, and grilled (not fried!) perfectly. We had dinner at Carolina one night which we thought was a bit overpriced for the quality of the food. The food was definitely good, but it wasn't excellent. We had dinner the other nights in town. One night at "si senor" which was actually amazing: delicious ceviche, great tamales, and expertly prepared fish. And incredible homemade flour tortillas (usually eschew flour tortillas in general, but this was a whole different category) and blue corn cortillas! All of their fish is really fresh. If you like seafood at all, I would not miss this place! We went to Rosa Mexicana the following night, and we were disappointed compared to si senor. More traditional mexican food, but the chicken was dry, shrimp fajitas were forgettable, etc. You can get similar mexican food in the US.
We also made the trip with Punta Mita expeditions to the Marietas islands. They took us out to see a huge cave in the middle of our of tbe island. We also got to to snorkling (saw a bunch of fish, but the water was really cloudy the day we went, so it could have been even better!) and paddleboarding while we were out there. These islands are among a few Mexican islands where you can find the Blue-footed Boobie which is only found otherwise on the Galapagos -- we saw tons!
All in all, we had a great trip and would highly recommend this hotel to anyone looking for a luxurious stay. We will be back!
May 16, 2014
Rated 4 out of 5 by TDidit St. Regis Punta Mita
from the time of your arrival until you leave, it is a fantastic experience. The staff is very friendly and accommodating. the food is great although the drinks are little bit pricier than i expected. The views are amazing and the pool is gorgeous. i would definitely stay here again.
May 14, 2014
Rated 5 out of 5 by SGnyc Simply the best
This was our 3rd stay at this property and it just keeps getting better. A tremendous staff and impeccable service set this hotel apart. We will be coming back for many years to come.
May 10, 2014
Rated 5 out of 5 by SVB2005 Exceptional
This property is perfection. We enjoyed every minute of our 7 night stay. The service is over the top, in an elegant and graceful way. The food was fabulous. The grounds were lavishly landscaped. The rooms were gorgeous and spacious.
The resort was at 90% occupancy, and we were with children during a spring break week...but it felt completely relaxed and serene.
We will be back for years to come.
May 8, 2014
Rated 5 out of 5 by BrookKen Excellent service and food
Our stay was excellent, 5 stars!!! Food was delicious and staff very friendly! We will be back!
May 5, 2014
Rated 5 out of 5 by Rosas123 Great lay out
The resorte staff is Great. Gym need improvements
May 4, 2014
Rated 5 out of 5 by Gulatte Perfect getaway!
The hotel manager Alejandro is the best hotel manager we have ever experienced! He made us feel so welcome! The rest of that staff was really lovely as well! The location is unbeatable! The ocean is amazing for swimming and water sports! The restaurants, food and bars were lively and only served high quality items! Honestly we had a luxurious long weekend getaway and can not wait to come back!
May 1, 2014
Rated 5 out of 5 by RelaxedEd Again, Again and Again!!!!
I would just like to share that this was my Wife’s and my 10th or 11th stay since November 2008! It only gets better each time and when we arrive we know why we came back, and not soon enough.
From the time we get out of our car, to the time we have to leave – what a delightful, wonderful, relaxing pleasure.
Outstanding comfortable rooms – well-appointed with everything you need – if not, just ask your butler and they will find it for you. Plenty of room for you and your loved one to be together, or have your own space – and the beds are the best, no problem sleeping at night after a full day of fresh air. Nice walk-in closet, storage to hide the bags and make you forget that you will have to leave someday.
Nothing better than going for a swim, a few rays, a cold drink and a BBQ Lobster Tail from newly added and I must say outstanding “Mita Mary’s” boat for lunch. If it is not lobster, than try the fresh Oysters, Shrimp, Mahi Mahi tacos or Red Snapper freshly grilled to perfection while you sit there and enjoy a cold one on the beach. Afterwards, back to the room and take a shower on the private outside patio when you return to your room, how does life get better than that I ask you again?
Well it does! The views only get better each time we come, it doesn’t matter if you are beachfront, 2nd floor balcony view or on the private side of the property looking down the golf course and the coast – we have seen it all, stayed in them all and it’s just “being there that counts”!
If that is not enough, wonderful choices of restaurants await you, don’t brother getting dressed up, it does not count nor matter. From breakfast at Las Marietas, lunch at the beach bar or Mita Mary’s Boat to dinner at the Sea Breeze Restaurant or “Carolina’s” where Love is in the Air. You cannot go wrong. The new grill at Sea Breeze turns out a killer steak dinner as well as custom pizza’s now – what a great addition since last time we were here.
But don’t just eat on the property, ask the concierge about two great locations not more than 8 minutes away from the hotel – “Casa Teresa” Trattoria is our first choice and Sufi’s second. I don’t want to give too much away, but you will talk about the food, ambiance (just think of Italy and being there) and family service provided with love by Teresa, Nadia and Martine’ when you get home to your friends. For a nice dusk dinner on the bay, Sufi has a wonderful menu and view of Puerto Vallarta from a distance. Both restaurants have great food, wine and service – you won’t go wrong! If tired, just stay on property and relax with great room service, enjoy it being served on your private patio with your loved one.
I can go on and on, but it starts at the top, Mr. Carl Emberson, General Manager is where the buck stops – once you meet him you’ll understand why you will be returning back to the St. Regis, Punta Mita. First, he loves it there, and for him to stay there and be effective he needs to make sure your stay is the best you have ever had, and you will come back – and he delivers! He understands the service which we as guests require, hands on, hands off – need something, want a private cabana dinner on the beach, a special trip to Sayulita Beach or just be pampered in the Remede Spa – my favorite place for a facial twice a year and body scrub! Everyone has the St. Regis spirit and you will not go home knowing anything different – because we expect it and they deliver.
It is his passion for the property, your wellbeing, enjoyment and comfort which he has been able to instill from his second in command – Mr. Michael O’Hara to the ladies and gentlemen which make your stay the Best in North America – it takes a team, and after 5 years he has develop a team that is "Second to None" when it comes to my wife and I - and you'll find out why also by booking your reservation now!
April 29, 2014
Rated 5 out of 5 by JBJ74 An amazing experience
This property is exceptional. The rooms themselves are outstanding, the outdoor bathroom, and natural feel is perfect for the setting. The staff and management are equally impressive, and will exceed your expectations and go out of their way to address any issue you may have. The champagne sabering is a tradition not to be missed. The on site restaurants have a good range, from causal to elegant fine dining.
April 14, 2014
Rated 5 out of 5 by Ermes Excellent service
We really felt at home in all senses. Great Services and respect of the Mexican essence . One of our favorites properties!
April 11, 2014
Rated 5 out of 5 by DAB74 Amazing Service
We had a great time at the St Regis, Punta Mita. The rooms are spacious and private. The beach is beautiful. But what really sets this hotel apart is the impeccable service! They really pamper you here and it is worth every penny.
April 2, 2014
Rated 5 out of 5 by DougG Great service
We received EXCEPTIONAL service from Antonio Ramos at the adult pool each day. He was incredible, and made our trip all the more special.
March 31, 2014
Rated 5 out of 5 by RonChi Feels better than home
This is a wonderful resort with a professional, friendly staff. Everyone is allowed to interact with the guests from the general manager to the cleaning staff. We felt very special there. Your days can be spent filled with activities or simply sitting around the pool or beach being waited on non-stop. The housekeeping staff was a bit inconsistent with our room but not enough for us to complain. No need to get anyone in trouble over washcloths.
March 31, 2014