Rated 5 out of 5 by bholmes7 Outstanding Service - Best Property in North America
We have enjoyed this property on three separate occasions and are looking for our fourth stay next month, mostly due to the outstanding service provided during our stays, and the beautiful property. Specifically, we have recognized one special individual who has stood out, one of the butlers, Carlos. The following observations are noted about his demeanor during our stays:
4. Positive attitude
5. Detail oriented
6. Multi Tasker
8. Follows through on promises made
Others on staff have similar skill-sets as well. I have resided at many properties over the past 30 years, as I would put Carlos in the top 1 percent of employees I have encountered in regards to these recognized attributes. He is one of the reasons for our return to this property.
We thoroughly enjoy every minute while on this property and never look forward to our departures.
August 17, 2014
Rated 5 out of 5 by Boomer17 Surgpassed every expectation - WOW!
From the beginning of our stay to the end, St Regis Punta Mita exceeded our expectations for a fabulous 5-day get away. Being fortuntate to stay in 5-Star hotels across the globe, St. Rgis PM is tops them all. Private, secluded and exceptional service that made us feel welcome. From dinner reservations to tee times, every detail and need was addressed. Why travel to Tahiti when PM is right in our backyard! St Regis PM has it all. We were upgraded to a Master King Ocean Front suite that offered excellent views and privacy. The Hotel staff made us feel like true VIP's . What impressed me most was the location, service and luxurious accomodations. We will come back!
March 18, 2012
Rated 3 out of 5 by peytiepie Disappointed
Don't get me wrong this hotel is beautiful and the staff was lovely. Unfortunately, every meal was stressful as we had to ask each time to have the kids' meals taken off our bill and get 10% off the rest. That was the plan we paid for as well at money off of the rooms each night. We finally gave up asking the waiters as it was frustrating for them and us. When I got home I contacted the Manager and she confirmed there were mistakes made in our billing and would refund us a total of $400. After several emails back and forth, this still hasn't happened. We are Gold members and love Westin Resorts, especially the luxury collections. Although the property was beautiful and the staff was great, the management did a very poor job resolving the issue with our rate and the credits on the meal plan we had purchased. We will not return to this property and recommend if you do to have everything in writing so when you go to meals, you won't have to be embarrassed or wait around while they are trying to figure out your bill.
August 14, 2014
Rated 5 out of 5 by Denise8762 Birthday Weekend
We had a great weekend celebration at this hotel, one of the restaurants was closed for renovations while we were there , but enjoyed the bar and the staff was exceptional.
August 14, 2014
Rated 5 out of 5 by aiste Amazing!
Just returned from out 7 days stay at SRPM - what a wonderful resort! The staff are friendly and very helpful, we definitely felt that everyone went an extra mile not only to make our anniversary but the whole stay an incredible experience. The property itself and the grounds are beautiful, pools and beach very nice too. We enjoyed the whole stay throughout - the accommodation, food, staff and activities were brilliant.
July 18, 2012
Rated 5 out of 5 by DavidF 10 amazing days
Carl and the whole staff should be the case study of a well run resort. From the moment we cleared customs until the moment we returned to the airport, everything was taken care of and with a smile. Staff remembered who we were, what we liked and were gracious and welcoming. We stay at many places, but this is among the top properties we have ever enjoyed. Golf was great, spa was top notch and food service, butlers, pool and beach staff - housekeeping everyone was great. Can't wait to return.
January 18, 2013
Rated 5 out of 5 by Lorialex St Regis Punta Mitahhhhhhhhhh
There are no words for how great our stay was at the St Regis Punta Mita (or as we now call it Punta Mitahhhhhh) The staff were beyond friendly, helpful and attentive. The resort is stunning, quiet, private, and the best getaway place to get away to. Food and drink were top notch and the rooms are spectacular. CAN NOT WAIT TO RETURN
August 4, 2014
Rated 5 out of 5 by SteveH80 Beautiful place
Had a great visit. The pool, beach, restaurants and staff were all great. The only minor problem I had was with the TV in my room. Twice it would not work. I didn't really need the TV but it was just a minor annoyance when I did want to watch it.
August 5, 2014
Rated 4 out of 5 by ranita Facilities were great
The hotel facilities are beautiful but I was a little disappointed at the food, it was not in the same category.
August 5, 2014
Rated 5 out of 5 by RelaxedEd Again, Again and Again!!!!
I would just like to share that this was my Wife’s and my 10th or 11th stay since November 2008! It only gets better each time and when we arrive we know why we came back, and not soon enough.
From the time we get out of our car, to the time we have to leave – what a delightful, wonderful, relaxing pleasure.
Outstanding comfortable rooms – well-appointed with everything you need – if not, just ask your butler and they will find it for you. Plenty of room for you and your loved one to be together, or have your own space – and the beds are the best, no problem sleeping at night after a full day of fresh air. Nice walk-in closet, storage to hide the bags and make you forget that you will have to leave someday.
Nothing better than going for a swim, a few rays, a cold drink and a BBQ Lobster Tail from newly added and I must say outstanding “Mita Mary’s” boat for lunch. If it is not lobster, than try the fresh Oysters, Shrimp, Mahi Mahi tacos or Red Snapper freshly grilled to perfection while you sit there and enjoy a cold one on the beach. Afterwards, back to the room and take a shower on the private outside patio when you return to your room, how does life get better than that I ask you again?
Well it does! The views only get better each time we come, it doesn’t matter if you are beachfront, 2nd floor balcony view or on the private side of the property looking down the golf course and the coast – we have seen it all, stayed in them all and it’s just “being there that counts”!
If that is not enough, wonderful choices of restaurants await you, don’t brother getting dressed up, it does not count nor matter. From breakfast at Las Marietas, lunch at the beach bar or Mita Mary’s Boat to dinner at the Sea Breeze Restaurant or “Carolina’s” where Love is in the Air. You cannot go wrong. The new grill at Sea Breeze turns out a killer steak dinner as well as custom pizza’s now – what a great addition since last time we were here.
But don’t just eat on the property, ask the concierge about two great locations not more than 8 minutes away from the hotel – “Casa Teresa” Trattoria is our first choice and Sufi’s second. I don’t want to give too much away, but you will talk about the food, ambiance (just think of Italy and being there) and family service provided with love by Teresa, Nadia and Martine’ when you get home to your friends. For a nice dusk dinner on the bay, Sufi has a wonderful menu and view of Puerto Vallarta from a distance. Both restaurants have great food, wine and service – you won’t go wrong! If tired, just stay on property and relax with great room service, enjoy it being served on your private patio with your loved one.
I can go on and on, but it starts at the top, Mr. Carl Emberson, General Manager is where the buck stops – once you meet him you’ll understand why you will be returning back to the St. Regis, Punta Mita. First, he loves it there, and for him to stay there and be effective he needs to make sure your stay is the best you have ever had, and you will come back – and he delivers! He understands the service which we as guests require, hands on, hands off – need something, want a private cabana dinner on the beach, a special trip to Sayulita Beach or just be pampered in the Remede Spa – my favorite place for a facial twice a year and body scrub! Everyone has the St. Regis spirit and you will not go home knowing anything different – because we expect it and they deliver.
It is his passion for the property, your wellbeing, enjoyment and comfort which he has been able to instill from his second in command – Mr. Michael O’Hara to the ladies and gentlemen which make your stay the Best in North America – it takes a team, and after 5 years he has develop a team that is "Second to None" when it comes to my wife and I - and you'll find out why also by booking your reservation now!
April 29, 2014
Rated 5 out of 5 by SPGDLTraveller Fantastic Resort, a great location to get away from it all.
My wife and I decided to spend our Thanksgiving Holiday in Puerto Vallarta this year and we chose the St. Regis as one of our destination hotels. We were travelling with a close friend who is also a Starwood Platinum Member so upon checking in, we were provided an ocean view Junior Suite and adjoining King room. Our villa was located just steps from the main house and adult pools and lounging areas (3203 and 3204).
The rooms are well appointed and the typical St Regis quality one would expect from a Category 7 property. The bedding and linens are top quality and so are the bath amenities from the Remede Spa Collection. The outdoor shower rooms are great, taking a shower under the starry skies or in the early morning with the sounds or birds singing. The staff was very friendly and always available and never pushy.
We did choose to eat some of our meals in the hotel; however we were not overly impressed with the food or quality. Breakfast from Room Service was cold and tasteless, overcooked toast and undercooked Eggs Benedict, when I order a hot breakfast I expect it to be HOT! Lunches at the Seaside Café were nothing spectacular either. My wife and I have stayed in more than 20 different St. Regis and Luxury Collection properties around the world and the food was just not on par with what they should be. For a comparison, last Christmas (2010) we chose to stay at the St Regis Bahia Beach Resort in Puerto Rico, a Category 6 property. We will attest that each and every one of the restaurants was outstanding at the Bahia, but it was not so at the Punta Mita. Most guests that we met too ventured out from the property in the evenings to the little town of Punta Mita for dinner at one of the local restaurants. If you are looking for a great place to dine I must suggest Si Senor. I know the name sounds corny, but the food was absolutely delicious and the service was fantastic, trust me on this, less than 1000 pesos for appetizers, drinks, dinner, desert and gratuity for 3 people.
The pool areas are incredible, an adult pool area where it is quiet and relaxing and way over on the other side of the resort is the family pool area, but even there it was quiet and relaxing. The beaches are nothing like those found in the Caribbean, a bit rockier in this area but the water was still refreshing and clear.
If you’re looking for more sandy beaches and you have a rental car, head north up the coast for about 20 minutes to the little village of Sayulita. One of the best surfing spots on the western Mexico coastline. Cute shops and art galleries to spend a few hours at, some great places to eat locally caught (fresh from the Pacific) fish. Rollies is THE spot for breakfast in Sayulita, awesome!
Overall the Punta Mita St. Regis is an outstanding property and is the perfect place to get away from society and the hustle and rush of the city. Keep your eyes open if you choose to stay here, you might just see a celebrity or two, but don’t worry… NO Paparazzi allowed!
December 6, 2011
Rated 5 out of 5 by Daniela Excellent stay! Highly recommended!
Had the mod wonderful time with my family, husband and 4 kids ages ranging from 11 months to 11 year old. Rooms were beautiful, service impeccable and friendly, activities for kids were great and the Remede Spa for the adults was heaven. And the food was exceptional, especially the Carolina restaurant with exceeded my expectations. this is a wonderful place to take a romantic vacation or a family trip. Highly recommended!!
June 25, 2012
Rated 5 out of 5 by SeattleTraveler100 St. Regis Punta Mita
Wonderful stay. The staff were so helpful. Everyone was great, but Louis really stood out for truly going above and beyond. Looking forward to going back!
July 28, 2014
Rated 5 out of 5 by Teresa25 Wonderful!
My husband and I went to the St. Regis Punta Mita in early June to celebrate a special anniversary. People warned us that it would be rainy, hot and humid this time of year, but it could not have been more beautiful! 80-85, low humidity, warm waters and no bugs!
The hotel and hotel staff surpassed all of our expectations. They were very attentive and friendly and the resort was beautiful.
June 13, 2012
Rated 5 out of 5 by MimiandBobo Just absolutely outstanding!
Next to the W Hotel on the Maledives probably one of the best resorts Starwood has to offer.
Did not have ANY expectations after a visit to the St. Regis in Kauai (which really has tainted the St. Regis brand) earlier this year and am happy to see that through the Punta Mita resort St. regis is truly synonymous with luxury.
Thank you for a very relaxing stay St. Regis Punta Mita!
November 29, 2011
Rated 5 out of 5 by Lorialex FANTASTIC HOTEL!!!
We so enjoyed our stay at St. Regis Punta Mita- it exceeded all of our expectations- although we knew it would be a terrific stay- we were blown away by the gorgeous surroundings, amazing and friendly staff and wonderful amenities. We did NOT want to leave!! Everything from beginning to end was so well done and we honestly couldn't have asked for a better experience.
There aren't enough stars to rate! We can't wait to come back
July 24, 2014
Rated 5 out of 5 by Ryan Amazing Hotel with Amazing Staff
Stunning location with attentive staff!
July 2, 2014
Rated 5 out of 5 by Rick2767 A piece of paradise
Excellent service, great food, beautiful surroundings, outdoor and indoor showers in the room loved it! Wouldn’t look anywhere else to stay in Punta Mita. Can’t wait to go back to that place.
July 25, 2014
Rated 5 out of 5 by had07 Air Conditioning
Everything was wonderful but if there was one issue I could find that was not perfect, was the air conditioning in the room. As the week we were there, it was extremely hot outside, the room did not cool off very well, so made it a little difficult to sleep at night. Otherwise that St. Regis was fantastic.
July 24, 2014
Rated 5 out of 5 by Cjrd For when you crave quiet and privacy
This resort, with only 120 units, is the place for a quiet escape with the ultimate in privacy. Great for surfers, divers and golfers. Good airport access. Local area restaurants very good. Nice spa with a good variety of services. Friendly staff. Luxurious suite. No complaints except that we had to come home!
July 23, 2014
Rated 5 out of 5 by Nportela13 The Service at the hotel is Awesome
Once you reach the recption area, you never have to lift a finger. The wait staff is phenomenal. A great place to stay, especially if you want to relax and great treated like royalty.
July 24, 2014
Rated 5 out of 5 by KRNYC Special Hotel
I have never been so impressed by the management and staff at any hotel compared to St Regis Punta Mita. The resort is simply spectacular in beauty, and the warmth and genuine desire of the staff to make your vacation special is second to none. We travel quite a bit, and there is no property that we look forward to returning to more than this one. The property is very spacious and this allows guests the unique ability to enjoy quiet privacy , romance, and or family fun. We loved it!
July 18, 2014
Rated 4 out of 5 by MRS2013 Almost Perfect
Room and amenities were spectacular the view was Awesome!! The butler service was excellent prompt and professional. Every wish and desire was granted by our butler and the food & drink servers at the Adult Pool and Beach areas. Everyone was very helpful and accommodating "No" was never e response to any request even when I asked for a fresh coconut from the tree and "Pan de Muerto" on Halloween, our pool servers went out of their way to bring us bread from a bakery the next day . The service was first class as you would expect from a St. Regis property; the only things that did not make it a Perfect experience was the lack of up-keep in the room i.e. towels need replacing and the windows, floors, outside shower and sofa required some maintenance.
November 3, 2013
Rated 5 out of 5 by JBRS Nine Days in Paradise
We recently spent our vacation here, and while the pools, the spa, the golf courses, the beaches and the grounds were are breathtaking, it is the kindness and generosity of the staff that makes us want to return. Everyone was so attentive and hospitable, we never wanted or needed anything that wasn't already thought of. It was relaxing and very private...we were treated like we were the only guests there. Would definitely go again, it exceeded all of our expectations!!!
June 15, 2012
Rated 5 out of 5 by Ashley55 Punta Bonita
We spent 2 nights here after a wedding in Puerta Vallarta. This St. Regis is in such a welcoming, beautiful setting. We had wonderful service and amazing food and drinks at the boat club each day. The grilled lobster and fresh seafood was amazing. We went into town each night for dinner via the St.Regis cars and it couldn't have been easier. We wanted to stay here because of the wonderful reviews and to return for a longer vacation where we would take more advantage of some of the water sports directly from the St. Regis beach. We would highly recommend this hotel. Thank you everyone at the St. Regis for making our short stay so amazing.
June 19, 2014
Rated 5 out of 5 by Rikomundo Paradise
This was one of the best experiences of my life. The care and personal attention were like the luxury Swiss resorts of old, but in a tropical wonderland with marvelous food and drink selections and awesome accommodations. I will definitely be e repeat customer.
June 12, 2014
Rated 5 out of 5 by RelaxedEd "There's No Place Like Home"
"There's No Place Like Home, Yes there is - St. Regis, Punta Mita!!!! You have to go there.
December 18, 2011
Rated 5 out of 5 by Dadbilt Impeccable Service
What a fantastic stay at St. Regis Punta Mita. The hotel, grounds and pools are stunning to say the least. The personal butler was everywhere. It seemed around any corner we would see him/her asking if we needed anything. All of the staff was 5 stars!
July 16, 2014
Rated 4 out of 5 by Alexa13 Vacation Stay
Although beautiful, comfortable, exquisite natural scenery, quiet with much space - does not have any of the Mexican cultural flair - Most people including us needed to leave the property to experience authentic Mexican food...The art, sculptures and ambiance of the hotel should include Mexican culture...also massages on the beach would be great! Commending for great service Alexjandro (manager), Edgar (bartender) Caesar (beach service)...prices are exorbitant and somewhat unreasonable!
May 22, 2014
Rated 5 out of 5 by berns1000 Potentially the best Starwood Hotel!!!
As a Platinum SPG Member I stay at many Starwood properties. The St.Regis Punta Mita exceeds all expectations. The staff from the moment you arrive to the moment you leave are attentive, friendly, and incredibly present at all times. Without going on and on, let's just say the Butler service was amazing.
January 6, 2013