Rated 5 out of 5 by Juliani Great and Wonderful Facilities
The best hotel I've stayed in my life.
Employees always smiling for us and they are always prompt to help.
The facilities are great.
October 20, 2014
Rated 3 out of 5 by Chris1128 Great stay but front desk staff not helpful, SPG barely recognized
We stayed at the St. Regis Bora Bora for 6 nights in September 2014.
Pros: Our stay was great, I booked directly through SPG site, and we received a complimentary bottle of champagne and a free couples massage. you can't beat the overwater bungalows, and the rooms are just magnificent, very spacious, bathrooms are enormous, and decor is very nice. Staff, for the most part, were very friendly at all times, including the butlers, beach and restaurant staff. Lagoon restaurant is unbelievable, including views and food. Spa is also great.
Cons: we paid for breakfast package, breakfast food was average at best, needs improvement. Overall food at resort is extremely expensive in USD prices, and does not reflect the overall mediocrity of the food quality. Lagoon food is exquisite, but expect to pay $55-65 USD or more for fish plates. They also need new bikes, the ones they have are all rusted out and some don't even work. I'm also an SPG Gold member and was expecting a bit more for my Gold Status. We did received complimentary wifi, and a late 4pm checkout. However, we were paying $1300**+ per night for 6 nights. I requested a room upgrade (room far along on the pontoon) prior to arriving as were booked in a Standard Overwater Villa. They did upgrade us to a Superior Overwater Villa but it was the first villa in the pontoon and we specifically had requested beforehand a villa far along on the pontoon. You would think that for a 6 night stay (most people only stay 4-5 nights) they could have given us a better room. I spoke to Frede****, the front office manager on several occasions and I explained that we would like to obtain an upgrade as it was our honeymoon and I was an SPG Gold member. First he explained that everyone was there on their honeymoon, and that we had already been given an upgrade as a Gold member (though the first villa on the pontoon is hardly an upgrade). He then explained that all the villas farther along on the pontoon were already reserved, but that we could obtain a Deluxe Overwater Villa for an additional $400 USD per night, but we would not receive the complimentary 4pm checkout which we currently had, we would likely need to pay an additional amount for the late checkout. He was very rude about the whole thing and went on to ask us whether we like the resort facilities (in a condescending tone) and that we wouldn't need the late checkout as we could change in the pool or spa facilities prior to leaving. For our high room rate plus our Gold status, I thought this was very rude. We decided to not go with the upgrade to the Deluxe room as we did not want to spend another $400 USD on top of the $1300 per night we were already spending. Why would we ever pay an extra $400 per night and then not even get a late checkout? It gets even more frustrating as we later found out that most guests book through travel agents and not through the SPG website (the Bora Bora St. Regis travel agents have close affiliations with the Hotel) and the agents obtain deep discounts and they reserve the best rooms on the pontoon (we learned this by speaking to other hotel guests). Example, if your looking to stay at the end of the pontoon, your best shot is to book through a travel agent affiliated with the hotel, you will pay a lot less than the SPG published rates and you will get a much better located room on the pontoon.
Conclusion, great facilities and hotel, staff was very friendly for the most part, with the exception for Frede****, the front office manager, who was not very accommodating. As an SPG Gold member, don't expect to get the most for your money, if you're looking for a great room (either far along on the pontoon or with a view of the mountain) you won't get it through the SPG website, you should book through a travel agent. I have stayed at SPG resorts throughout the world, and we routinely get upgraded to suites and great rooms at no additional cost. Don't expect to get this treatment here.
October 20, 2014
Rated 5 out of 5 by Redbone Fantastic hotel, beautiful location
Wow, where do I start. There is so much to tell. First let me say the St Regis Bora Bora is a first class resort and they work very hard to assure your stay is enjoyable. When you arrive at the airport they meet you, take your bags, escort you to their boat for the trip to the St Regis, and check you in while on the boat ride. Once you arrive they have your butler escort you to your room and give you a tour of the facilities. A first class start to your stay. Once there you can relax and enjoy the beautiful water and views that Bora Bora offers. We were very lucky as we were upgraded to a two bed room overwater bungalow with a pool. A fabulous room with about 1,800 square feet and another 1,000 square feet of deck. We found it hard to leave our pool and deck to utilize other areas of the resort. Breakfast was a buffet and was included in our package. It was very good with plenty of choices like 4-6 types of juices, pancakes, waffles, omelets, numerous breads, bacon, 6-8 types of fruit, meats, cheeses, etc. Our favorite breakfast item was the banana bread. We normally took a couple pieces back to the room to snack on later in the day. They have a beach that you can sit on and there are sail boats, paddle boards, paddle boats, kayaks, etc for your use. We had two massages at the Spa and they were great. We really enjoyed the couples massage. They also have a lagoon you can snorkel in that has lots of friendly fish.
I do have these suggestions to help the vacation go better
They have bikes you can use while you are there. They do help you get around this spread out property. They do pick them up at night, as they do not want someone to wreck trying to ride at night. Get another bike the next morning when you go to breakfast.
Food is very expensive all across Bora Bora and the St Regis is no exception. Two burgers and a couple beers approaches $80. An option is to take the complementary boat to town that St Regis provides each day. They go across the lagoon and then have a van meet you to take you to the town of Vaitape. Vaitape has souvenir shops, black pearl shops, and a grocery store. My wife and I bought some bread, cheese, chips, wine, and luncheon meats so we could eat some lunches in our room at a more reasonable cost. There is a small refrigerator in the room.
You need to go off the property and eat a few dinners on Bora Bora. St Regis provides a boat service at 6:00 each evening that takes you to the island. If you book through the concierge the restaurant will have free vans waiting to take you to the restaurant. After dinner the van takes you back to the dock and the St Regis boat brings you home. We did this 4 times and it is very easy.
The Lagoon restaurant at the St Regis is excellent and you need to try it at least once.
On Monday, Wednesday, and Friday morning at 10:30 they have a fish feeding at the lagoon. It is worth attending.
Our favorite restaurants were La Villa Mahana (make reservations early), Restaurant St James, and the Lagoon restaurant. Bloody Mary’s is Ok but probably a better lunch place.
Language is normally not a problem for English speaking guests. Most of the staff you interact with is proficient with English
If you do not want to walk, call and they will send a golf cart to pick you up and take you anywhere on the property. Just give them about 20 minutes to arrive.
About 2/3 or the guests are on their honeymoon. I was married 28 years before I got to Bora Bora. I just kept asking the guys what are you going to do to top this on your first, fifth, or any anniversary. They are really setting the bar high.
Overall this was one of our best vacations ever. We are already trying to determine when we can return
September 23, 2012
Rated 5 out of 5 by Bella1971 great hotel
beat place to relax and unwind . AWESOME FOOD THE ONLY THING I WOULD SAY IS THAT THEY NEED MORE NIGHT LIFE.
October 18, 2014
Rated 5 out of 5 by Mumma this hotel has everything needed to enjoy a great holiday
The staff at this resort were exceptional. The facilities were also faultless. Cleanliness was immaculate. Services available brilliant. There could have been more variety of food on the menu for lunch and dinner if staying for a long period of time. Maybe more night entertainment to be provided. The Polynesian show was fantastic and fun. the prices can be high but for the excellence provided, you don't mind paying.
Overall a really high quality place to stay. I will definitely go back one day. The staff are amazing.
October 14, 2014
Rated 5 out of 5 by Catherine44 Best family holiday - EVER!
After holidaying with you in 2010 as a couple we decided that we would return bringing our 3 children - ages 16;10 and 9. Although the resort facilities have always been amazing, this time around what has improved immensely is the service. Under Michael's management the resort can now truly hold its own with the best.
The way the staff looked after us and our family was fantastic - from organizing activities to meals and generally acknowledging and caring for us. We did lots
of activites with the highlight being the lagoon tour with Jack - thank you Marion for organizing this!
There is no doubt it is our new favorite place and we will definitely be back!
March 20, 2012
Rated 5 out of 5 by mjm2012 Stunning!
Absolutely one of the most beautiful hotels that I will likely ever stay in. From the moment we got off the plane and were greeted by a concierge, we knew we were in for something special. The check-in process started on the boat ride to the hotel and we were greeted at the dock with fresh iced tea and towels. We were able to check in early and spent the rest of the day exploring the resort. This place is enormous and it's great that they offer bikes to ride around the resort. My husband and I were there on our honeymoon and we were welcomed by the incredibly warm & friendly staff. Service was top notch and having the ability to go back and forth to the main island was great. Our overwater bungalow was huge and we would wake up every morning to see the sun rise and take it all in. Breakfast was included and was a nice spread of food from various cuisines. Take advantage of the lagoonarium and the shark feedings at Lagoon. We ate at all of the restaurants at the resort and food was great. Highly recommend reserving a table at sunset at Lagoon, view is to die for. We also had dinner on the beach that was included and was was a nice way to end our honeymoon. Everything about this place is magical and we're already trying to figure out when we can go back.
March 25, 2013
Rated 5 out of 5 by Marieski Paradise!
Words cannot accurately describe the beauty and serenity of this resort. A truly amazing place. The best service from all of the staff, beyond beautiful accommodations and facilities. But of course, the highlight was the picturesque turquoise waters and the view of the mountainous region. Peaceful, quiet and serene. Perfect scenery all around the resort, dreaming of going back in the future
August 9, 2012