Rated 5 out of 5 by beeper Played golf and wanted to see if things were different under new ownership
We have been to this property many times. We saw a great attitude and optimism with the staff now that there is a new owner. New beds were coming into the adjacent area where we stayed because our standard poodle was with us and that is the dog stay area. The golf staff was very nice because the weather was windy, chilly and it rained on and off throughout the day, but we decided to play anyway, but later than our scheduled tee time. Wanted to have dinner, but were not told to make reservations when we arrived, and it was sold out. Recommendation: Have staff tell guests to reserve at restaurants when they check in. Changes bring made at golf course, and maintenance is 100 % improved. Thankful for new ownership who are smart business people. Plan to come back several times during the summer. Read there will be big improvements to pool, and a new family fun area. Sounds smart.
April 26, 2014
Rated 5 out of 5 by LadyAnt74 BLISS
I would like to thank Francis and the whole Westin team for making our stay at Bear Mountain last week an unforgettable one. The service was outstanding, the grounds were beautiful, the rooms were well maintained and the staff were professional and very helpful. The whole team had amazing time and had so many generous things to say. My family and I will definitely be returning in the summer for some R&R!
March 25, 2014
Rated 5 out of 5 by james55 what a view
We had a room overlooking the first tee of the mountain course and the mountain. We watched people hike up and down the mountain while we enjoyed our wine on the balcony. It was a great stay in Victoria with the only problem being it was too short. You need more than 2 nights to get the most out of the resort and area. We only played golf on the Mountain course 1 time and we want to play it again and the other course as well.
August 27, 2012
Rated 5 out of 5 by Stephen88 This is a great golf resort
This hotel is located right on the golf courses, which makes it very convenient to just drop off and pick up the golf bags at the front entrance when checking in and after checking out. Golf bags will be ready on the power carts when your game starts.
Both the Mountain Course and Valley Course are very challenging with beautifully layout. The hotel itself has very hugh sized room with balcony and kitchenwares.
April 1, 2013
Rated 5 out of 5 by horton Christmas at Bear Mtn
Winter or summer this hotel has great facilities and is situated in a beautiful location. We were so impressed with the staff and special attention we received. The front desk staff was particularly helpful when one of our daughters checked in and found her credit card had been compromised. Our family loved the facilities, gym & pool and especially the cleanliness of the rooms & public areas. We will be back!
December 29, 2012
Rated 5 out of 5 by Ryukus Spectular stay @ Westin Bear Mountain
Although, it's not located in the center of tourist attraction, the Westin Bear Mountain is well worth the visit. It's located in a gorgeous golf course/resort and it's very new. It has great view of the golf course with pine trees standing in the background. Staffs are very polite & courteous. As Plat member, i received my upgrades 1 week prior to our arrival. Thank you!!! Restaurant food is also superb!!
August 20, 2012
Rated 5 out of 5 by Jim847 Staff extremely helpful
I found the hotel and golf staff to be extremely helpful. This included Saturday night when my wife had a medical emergency. Your valet on staff who is also a paramedic was very helpful as we tried to determine the best course of action. As guests from USA we were not familiar with your medical procedures, but he and the front desk staff quickly helped us in our hour of need. Thank you to all involved!
August 20, 2013
Rated 5 out of 5 by Jay13324 Great Golf!
To be at such a great hotel was a real treat! Combine it with two fantastic golf courses and this is a great place for a vacation. Room was perfect - having a suite with a kitchen was a bonus. Staff went out of their way to be accomodating, especially in the golf shop. My only quibble would be the food could be a bit better - some choices real good and some a bit flat. Close enough to Victoria, too!
July 25, 2012
Rated 3 out of 5 by Jersica Beautiful Views
We stayed here for the second time in a few years. It's a beautiful hotel, but only if you get a room with a golf/mountain view. Otherwise you overlook a noisy valet/waterfall and half constructed buildings. We originally reserved a golf course view, but upon seeing we were using our SPG points, the hotel staff moved us across the hall to a lesser view. We were unsuccessful with our request for them to honor our booking, stating it was not possible because it was a different rate and could not be booked and the hotel was overbooked. They did move us on the second night to a 1 bedroom suite, but still there was no view. It was very disappointing. The hotel has a great lounge and breakfast was good. I would skip the Sunday night pasta buffet though. It wasn't worth it. The pool is completely unapproachable. It is full of neighborhood families and children all day long. You can't get near it.
July 23, 2013
Rated 4 out of 5 by MKilo Very Nice Place
Had a great stay. We were lucky to have a sunny day to really enjoy the pool area and grounds.
June 1, 2014
Rated 5 out of 5 by DONNA THIS HOTEL IS SIMPLY AN OASIS
My husband and I just spent 6 glorious days at the Westin Bear Mt. Resort, and it was one of the very best experiences we've had as owners with Starwood! The property Manager Francis is so accommodating, we were upgraded to a beautiful suite in the Clubhouse. The staff is so friendly and just can't do enough to make your stay memorable, and we plan to return for 2 weeks in September.
June 8, 2013
Rated 5 out of 5 by JiminSeattle Another exceptional stay
Bear Mountain is fantastic hotel with beautiful rooms and a wonderful staff. Got upgraded to a Clubhouse Suite so was like having an apartment. Room service food was very good and delivered fast. The bar was fun and the drinks superb. We will return here every time we go to Victoria. Is close to town but far enough away to have it all!!! Also ideal for heading to Butchart Gardens.
October 30, 2013
Rated 5 out of 5 by JG180 Enjoyed our stay.
We stood mesmerized on our balcony looking at the breathtaking scenery. I know that superlative [breathtaking] is used so much that it has become cliche. In this case it is correct.
Thanks to the front desk for their help and friendliness. I was especially with the valet/bellman who not only brought our suitcases bur also offered to get us some ice in the ice bucket for us.
October 7, 2013
Rated 4 out of 5 by jsech staff and floor manager
The staff at the front counter for some reason was unable to follow instructions that had to be follow up on later, and the music from a conference went late into the night. But Emily, the floor manger, handle these situation with great taste and made up for the inconveniences. Her help made everything turn out great. and made it so that I would stay there again.
June 30, 2012
Rated 5 out of 5 by HettieX A Great Experience
During our stay at the hotel we celebrated my husband's birthday. Our room overlooked the golf course and it was spacious and comfortable. The staff could not have been more helpful. The food was excellent and we especially enjoyed the Sunday Brunch in the company of family members. It was a most memorable visit and we shall return..
March 8, 2014
Rated 2 out of 5 by victorias felt like a vacation
Room was large and comfortable and had a nice balcony with a view. We live in the same city, but would recommend the Hotel for a "staycation".
May 19, 2014
Rated 5 out of 5 by FamilyTravellerToo Family friendly
I have visited here a several times over the last few years. The rooms are very nice. As I have visited with a brother's family there are seven or eight of us and we try to book adjoining rooms. The staff has accommodated this request every time. With Platinum one of the rooms has always been upgraded to a suite. The children love the pool. We plan to return.
January 20, 2013
Rated 5 out of 5 by Mitsugolfer Super deluxe accommodations
This hotel had an unbelievable view from our view side balcony. I overlooked the golf course and couldn't ask for a better equipped room. I would recommend this place to anyone looking to visit Victoria. Definitely hang out in the lounge for some Great convo's with the ultra friendly bartender and beer cart girls.
March 24, 2014
Rated 4 out of 5 by Murano12 Consistently very good however...
I stay at this property approx. 12 times per year and enjoy the hotel's amenities and surrounding area. Staff is what gives your stay that extra bit of satisfaction so in this regard, I would encourage them to pay more attention to details (correct billing, correct rate) and when a mistake is made to offer an apology along with a quick resolution.
October 23, 2013
Rated 4 out of 5 by LadyDi Great place, service so so
This is really a beautiful hotel, however, we had 2 special requests and neither was met. We were asked if we wanted early check in when we booked and because we were golfing said yes. The plan was to check in at 1:30, change and head to golf...no can do. We also requested a room with a view, we overlooked the garbage bins of the sports bar...
June 12, 2013
Rated 3 out of 5 by spirt12 Stay just okay
Room had burnt out light bulbs, very low lighting. TV was fuzzy on all stations. Restrauant Itallian (fine dinning) in main building was very overpriced (to be expected) and food quality was lacking. We ordered a seafood pasta (very little pasta with cabbage filler undreneath, two scallops two prawns and a little bit of shaved salmon ....
February 12, 2013
Rated 5 out of 5 by Merlot Pleasant Hotel
Our stay was very relaxing and pleasant. Just what we had in mind when we booked.
May 19, 2014
Rated 2 out of 5 Horrible Booking Experience
Check your SPG offers before you do anything. Just wasted 2 hours trying to modify my booking to use a SPG offer. Not possible. Forced to pay an upgrade fee that, in the end, the Westin would not honour. No availably, I was told. Untrue. I am able to book a new reservation with the offer right now online. Dishonest, horrible service.
June 14, 2013
Rated 5 out of 5 by VJVIS The Best Place to relax in Victoria
Everything about this hotel is amazing, location, service, facilities, food, golf, you name it. The Spa is a tad more expensive, but it is a resort. The pool and hot tub can get crowded during weekends in summer, but again, it is a popular destination during summer for the locals as well to use the facilities. highly recommended.
December 23, 2011
Rated 5 out of 5 by LoveBC24 Penthouse
First, let me say the staff at this hotel is exceptionally nice, helpful and cheerful. Food was always delicious, except for cold toast on a busy Sunday morning, in the restaurant.
The penthouse is a very large accomodation, with an amazing view. The bedroom being upstairs is somewhat inconvenient. The draperies downstairs do not close, therefore you have no privacy in the living room. The balcony is shared with two other hotel rooms and one morning while enjoying a delicious room service breakfast in my camisole, one man walked by four times and another twice, staring in. Most disconcerting. Also the fireplace doesn't give off any heat and the living room was very drafty. A space heater was provided but was too small to provide warmth for such a large room. Upstairs in the bedroom, it was not as cold as it was downstairs. No mention was ever made of our 35th anniversary, even though I mentioned it in our reservation. Not that big of a deal, but it would have been nice.
October 24, 2012
Rated 5 out of 5 by Lin54 Perfect Getaway
Excellent location, beautiful scenery, nice spacious rooms, friendly staff, good for walks or hikes & excellent golf courses to challenge even the best golfer. Can never get enough of just relaxing on your balcony or the patio with a refreshing drink & taking in the golfers & views you never get tired of seeing.
August 21, 2013
Rated 5 out of 5 by Jboy604 Charming place
The hotel facility is excellent including all aspects of the room we enjoyed. Front desk staff were very good on arrival and departure including concierge service. Restaurant staff also very good. We are not golfers but could see that the hotel provides excellent accommodation for those who do.
December 31, 2012
Rated 5 out of 5 by WeirDrive Wonderful resort and golf facility.
I have stayed at many golf resorts in my time and this is one of the best. Staff is terrific, food is excellent, the suite was roomy, clean, comfortable and had a great view. And the golf courses, although challenging, had tee options for every range of playing ability. Will definitely return.
June 24, 2012
Rated 5 out of 5 by Lisa55 Wonderful!!
This is a beautiful property! The staff were very accomodating to our every need. The food was delicious and plentiful. The location of the resort is close to Victoria and a nice respite from the hustle and bustle there. Golfing was great with amazing natural surroundings! We will be back!!
August 1, 2012
Rated 4 out of 5 by JK47 Consistent upgrades at the hotel
I have stayed here numerous times. While the hotel is located a fair distance from downtown Victoria, if you need the space and are okay with a commute, it is a pretty good place to stay. They have been extremely consistent with upgrades to full suites on almost every stay I have had.
February 3, 2013