Rated 4.4 out of 5 by 136
Rated 5 out of 5 by 1carmen outstanding and incomparable experience
Our stay was absolutely great, we look forward to returning and sharing our experience with friends.
August 24, 2014
Rated 4 out of 5 by Naga Room
Room was congested with furniture two persons hard to move around.
We were very surprised that you had NO contingency plan whatsoever when the power went off for hours. Lack of preparedness.
We would also strongly suggest family pool with children otherwise it was very noisy and pool crowded
August 19, 2014
Rated 1 out of 5 by dsnow NO late check outs here.
My wife and I came to this property at the end of a long weekend - her for R&R and me for business on the last day. We asked for a late check out when we made the reservation, we reminded them upon the check-in and on the day we needed it we were ultimately told NO late checkout - only to Platinum members! The primary reason being that they were full and they needed our room - really?! There were no cars in the parking lot, it was the day after the long weekend (the place was empty) and you could easily get any room type on-line (I checked that day) - so where are all these people coming from that prevented you from fulfilling a simple request of a 2 hour late check out?? Was it because our status wasn't high enough??
Also if you are going to this property for the pool be advised that their pool and fitness facility are really a community centre which means that anyone and their family in the neighbourhood can pay a drop in fee to use the pool facilities and you are forced to wear a pink wrist band to prove that you belong there - very tacky for a 4 diamond resort?! It also means you are fighting with all the neighbourhood families for a spot/chair around the pool to lounge not to mention the dozens of kids in the pool making it impossible to enjoy the pool at all.
The Fairways building we were in was very nice and modern (couldn't be more than 2 years old?) with nice spacious rooms however the elevators were in a state of disrepair (noisy and jumpy) and after hours access didn't work half the time? A big failure for Operations and Maintenance. When I discussed all of my displeasures with the front office manager she simply stated "well perhaps this isn't the property for you". Well you are right about that and I suspect that it's not the property for anyone wanting to relax by the pool or do some business in Victoria. You'll be pleased to know that we will not be coming back to this property. Too bad because the views and the F&B were excellent.
It is important to note for anyone reading this far (and cares at all?) that we could have got past all of the negatives (every property has them) if it wasn't for the treatment we received at the end of our stay - namely the handling of the late check out request. I normally never write negative comments about a stay but this one left a bad taste in my mouth - I hate being lied to. Now that I have taken the time to write this out I will be posting this review to other industry related websites.
August 16, 2014
Rated 4 out of 5 by AKI55 Some great, some not as great.
Amazing view and extremely helpful staff. Great accommodations and stunning golf. We had some difficulties that were not greatly addressed (could not get into our suite due to maintenance issue) that resulted in us waiting in the hallway for about an hour. When we did finally get moved to a different suite the dishwasher was left completely full of dishes which is not what you look forward to when arriving from a pretty long travel day. The property was great, pool really good and staff very helpful and friendly. The food was just okay for the price to eat on the property which was a bit disappointing although having breakfast on the patio overlooking the mountains and golf course was incredible. We will definitely stay there again, but just a few hiccups.
August 5, 2014
Rated 5 out of 5 by Gateway Tranquil
A beautiful hotel / location . Easily within reach of downtown Victoria .
August 10, 2014
Rated 4 out of 5 by TandG Great Hotel and Setting
We had a wonderful vacation. Loved the room, restaurant and the hiking trails. We spent many hours exploring Mt Finlayson and the surrounding areas. The only drawback was having to phone more than once when services were requested. This happened on several occasions. Also, the rooms were tidied but not really cleaned. When they cleaned the rooms the floors were not swept or vacuumed and not all toiletry items were replenished. Over a 10 day stay this became more that a little frustrating.
August 6, 2014
Rated 5 out of 5 by LDmD Urban/Suburban Escape
Beautiful location minutes away from the city
August 9, 2014
Rated 4 out of 5 by PD1967 Very nice facility
My wife and I enjoyed our stay. We very much enjoyed the facility, room was spacious and comfortable. The golf course view was nice as the balcony was huge.
Food was excellent in the restaurant.
Staff was very helpful.
Reception on the in room television was not great and we made that comment when we checked out.
Overall very nice place. New owners have plans moving forward and we look forward to going back.
August 5, 2014