Rated 5 out of 5 by FamilyTravellerToo Family friendly
I have visited here a several times over the last few years. The rooms are very nice. As I have visited with a brother's family there are seven or eight of us and we try to book adjoining rooms. The staff has accommodated this request every time. With Platinum one of the rooms has always been upgraded to a suite. The children love the pool. We plan to return.
January 20, 2013
Rated 4 out of 5 by Murano12 Consistently very good however...
I stay at this property approx. 12 times per year and enjoy the hotel's amenities and surrounding area. Staff is what gives your stay that extra bit of satisfaction so in this regard, I would encourage them to pay more attention to details (correct billing, correct rate) and when a mistake is made to offer an apology along with a quick resolution.
October 23, 2013
Rated 4 out of 5 by LadyDi Great place, service so so
This is really a beautiful hotel, however, we had 2 special requests and neither was met. We were asked if we wanted early check in when we booked and because we were golfing said yes. The plan was to check in at 1:30, change and head to golf...no can do. We also requested a room with a view, we overlooked the garbage bins of the sports bar...
June 12, 2013
Rated 3 out of 5 by spirt12 Stay just okay
Room had burnt out light bulbs, very low lighting. TV was fuzzy on all stations. Restrauant Itallian (fine dinning) in main building was very overpriced (to be expected) and food quality was lacking. We ordered a seafood pasta (very little pasta with cabbage filler undreneath, two scallops two prawns and a little bit of shaved salmon ....
February 12, 2013
Rated 2 out of 5 Horrible Booking Experience
Check your SPG offers before you do anything. Just wasted 2 hours trying to modify my booking to use a SPG offer. Not possible. Forced to pay an upgrade fee that, in the end, the Westin would not honour. No availably, I was told. Untrue. I am able to book a new reservation with the offer right now online. Dishonest, horrible service.
June 14, 2013
Rated 5 out of 5 by VJVIS The Best Place to relax in Victoria
Everything about this hotel is amazing, location, service, facilities, food, golf, you name it. The Spa is a tad more expensive, but it is a resort. The pool and hot tub can get crowded during weekends in summer, but again, it is a popular destination during summer for the locals as well to use the facilities. highly recommended.
December 23, 2011
Rated 5 out of 5 by Lin54 Perfect Getaway
Excellent location, beautiful scenery, nice spacious rooms, friendly staff, good for walks or hikes & excellent golf courses to challenge even the best golfer. Can never get enough of just relaxing on your balcony or the patio with a refreshing drink & taking in the golfers & views you never get tired of seeing.
August 21, 2013
Rated 5 out of 5 by LoveBC24 Penthouse
First, let me say the staff at this hotel is exceptionally nice, helpful and cheerful. Food was always delicious, except for cold toast on a busy Sunday morning, in the restaurant.
The penthouse is a very large accomodation, with an amazing view. The bedroom being upstairs is somewhat inconvenient. The draperies downstairs do not close, therefore you have no privacy in the living room. The balcony is shared with two other hotel rooms and one morning while enjoying a delicious room service breakfast in my camisole, one man walked by four times and another twice, staring in. Most disconcerting. Also the fireplace doesn't give off any heat and the living room was very drafty. A space heater was provided but was too small to provide warmth for such a large room. Upstairs in the bedroom, it was not as cold as it was downstairs. No mention was ever made of our 35th anniversary, even though I mentioned it in our reservation. Not that big of a deal, but it would have been nice.
October 24, 2012
Rated 5 out of 5 by Jboy604 Charming place
The hotel facility is excellent including all aspects of the room we enjoyed. Front desk staff were very good on arrival and departure including concierge service. Restaurant staff also very good. We are not golfers but could see that the hotel provides excellent accommodation for those who do.
December 31, 2012
Rated 5 out of 5 by WeirDrive Wonderful resort and golf facility.
I have stayed at many golf resorts in my time and this is one of the best. Staff is terrific, food is excellent, the suite was roomy, clean, comfortable and had a great view. And the golf courses, although challenging, had tee options for every range of playing ability. Will definitely return.
June 24, 2012
Rated 5 out of 5 by Lisa55 Wonderful!!
This is a beautiful property! The staff were very accomodating to our every need. The food was delicious and plentiful. The location of the resort is close to Victoria and a nice respite from the hustle and bustle there. Golfing was great with amazing natural surroundings! We will be back!!
August 1, 2012
Rated 4 out of 5 by JK47 Consistent upgrades at the hotel
I have stayed here numerous times. While the hotel is located a fair distance from downtown Victoria, if you need the space and are okay with a commute, it is a pretty good place to stay. They have been extremely consistent with upgrades to full suites on almost every stay I have had.
February 3, 2013
Rated 5 out of 5 by CMart Wonderful Hotel
This truly is a resort hotel!!! Top notch. The food was wonderful and the staff helpful. The only downside was we were given a handicap room so the shower was meant to be a bath tub. I missed the great shower head in other Westin's. This is a hotel that is worth every dime. EnJOY~
July 9, 2012
Rated 5 out of 5 by Aloyd1991 Amazing
Celebrated a birthday party and satyed in a suite. Huge rooms,so warm and comfortable. Great food, too. The Gym was the best I have seen. Amanda was wonderful at the front desk. You feel far away but your not. Just go and enjoy!
Colin is a great Manager, he really cares!
November 22, 2011
Rated 4 out of 5 by Mendy7 Great Hotel
I stayed here with my family for a few days,
The staff managed to get us connecting rooms which was really nice.
The only thing annoying is the pool being in a separate building and full of people not from the hotel.
Otherwise, it was a great stay.
October 11, 2013
Rated 5 out of 5 by Gerry63 Great 7-night Stay
This was my second stay here - first time 2 years ago. It is consistently excellent in terms of rooms, service, staff, and dining. A beautiful location.
Special praise goes to the front desk and bell staff for doing a huge favour for us upon check-in.
July 22, 2013
Rated 5 out of 5 by mark221 Absolutely Wonderful
I have stayed at Starwood Hotels over 300 times and this experience was one of the best. The location is perfect, the rooms are large and the views incredible. I can't wait to go back. Only 20 minutes from Victoria, yet it feels like you are all alone.
June 24, 2012
Rated 5 out of 5 by Titus2010 SPG friendly
Was surprised to be upgraded to a king suite that was perfect for the kids to run around in.
Worth paying the resort fees hence; Excellent amenities like self serve laundry, wi-fi, free calls etc...
Staff very friendly, resourceful and polite
May 11, 2013
Rated 5 out of 5 by Gretchen2012 Wonderful Vacation
Our week at the Bear Creek Resort was absolutely wonderful. The staff from beginning to end were friendly, helpful and very professional. Our room was fabulous and our entire stay created many wonderful memories. We will come back again.
August 27, 2012
Rated 5 out of 5 by modancermo Love this place!
I love staying here as a getaway. Bear Mountain is beautiful and the hotel is lovely as well. One thing to note is sometimes they have classes happening in the pool which doesn't allow you to have a swim...but the hot tub is lovely.
November 9, 2011
Rated 5 out of 5 by jackie53 wonderful hotel
I strongly recommend this hotel,for the beautiful location and stunning scenery around,hotel is very well manage,staff are nice,food is excellent in restaurant and the spa and golf course is great.you will have a wonderful stay
September 12, 2012
Rated 4 out of 5 by darkstar excessive noise
You have a beautiful hotel and the room
was very nice, however the stay was somewhat marked by the loud people in
we had to call the front desk twice
around 2:00am to complain.
November 18, 2013
Rated 5 out of 5 by tnt5 This hotel is a wonderful place to stay at
The staff is friendly and welcoming. Our room was clean and spacious, very relaxing . We will definitely stay here again .
December 27, 2013
Rated 5 out of 5 by jolitadb The atmosphere in every aspect was fantastic
Every aspect of our stay was excellent, and the dining staff as well as the front desk were very pleasant and helpful when asked specific questions. We have nothing but praise for everyone with whom we had contact.
August 27, 2012
Rated 3 out of 5 by lovestoswim12 Bottle Opener?
I love the smell as you walk in to the Westin Bear Mountain. It always makes me happy. Our suite was big and had a lovely sunfilled deck. When I wanted to open a bottle of beer, there was no corkscrew. I checked the dishwasher that was still full of freshly cleaned dishes. Oh, I like doing dishes on vacation :( No bottle opener. When I called their express service, they said, the bottle opener does go missing and would send one up right away. Lucky for us, we could open the Corona with a fork, as no opener ever materialized. I also had booked a package with a late check out so we could enjoy poolside on this glorious fall day. I was encouraged to not stay until the advertised time and was asked when the earliest we could leave. That disappointed me. Also advertised in my package, was in room breakfast. Nope, that wasn't included, just a credit for breakfast. Hmmm. I thought they had to advertise what was given. The last thing is the paper was the Globe and Mail. What about our local daily? So for the money it cost for one night, I would say, I could find a better experience.
September 18, 2012
Rated 4 out of 5 by cako beautifully appointed and landscaped
This hotel is beautifully appointed in the main rooms, dining and lounge rooms. The grounds are gorgeous with stunning views. It is convenient for visits to both Victoria and Shawnigan Lake School
November 27, 2012
Rated 5 out of 5 by eswob151 This hotel is beautiful
Bear Mountain Golf Course is beautiful. My wife and I played the Valley course, it was a pleasure. The staff at the hotel was very pleasant and knowledgeable of the area. They were a great help.
November 29, 2012
Rated 5 out of 5 Poor Service
As an SPG member I was disappointed with the service I received in a number of categories.
When we checked in the desk clerk "tricked" us into accepting a room in the Fairway Lodge because it would be "quieter". ON THE CONTRARY, the hallways were always noisy with people leaving their doors open allowing dishwashing noise and kids noise and yelling at kids noise interupting our sleep every night we were there.
The units are really time share units with us having a large and spacious lock-off unit, BUT THAT IS NOT WHAT WE WANTED. I have RA and it meant difficult walking to and from the main hotel.
THE HOUSEKEEPING WAS VERY POOR.
One day the maid did not come until very late afternoon and on a 2nd day did not show up at all.
We asked for 1 KING on our web reservation and got 2 small queens. The resort was very far from full and there is no excuse for the desk clerk ignoring our request. Perhaps he didn't think we were good enough to stay in the main hotel.
Overall, we were disappointed in what is a high rated hotel.
By the way, we resent being charged a "resort fee" for services we never used.
December 29, 2012
Rated 4 out of 5 by NOHOTWATER NO Hot Water
Great suite... to bad about the hot water. The chocolate dipped strawberries were a good start at a heroic recovery but didn't make up for the lack of basics!
November 9, 2013
Rated 4 out of 5 by Mike Great Hotel, menu misses mark
Menu choices, meal quality and dinner prices were disappointing.
Breakfast was great.
Room was spectacular.
Golf course was not to the standard advertised. Too many blind shots.
August 25, 2013