Rated 5 out of 5 by DaveWR Great Stay
My wife and I and another couple friends originally stayed at the resort in 2011 and returned earlier this week for 3 nights. This trip, we noticed a marked improvement in customer service. Every staff member we dealt with was excellent from the front desk to housekeeping to the golf shop to food and beverage.
We ate twice in the Masters Lounge and the food was great.
If you have not played either of the two golf courses, I would highly recommend, although they are quite challenging.
Hats off to the management team at the resort as they are certainly doing a great job!.
June 12, 2015
Rated 4 out of 5 by lindalucia Hotel was great; SPG wasn't.
The Westin was fabulous. What wasn't however was the online booking. We loved it so much we decided to come back for an extended stay. I went online and booked a suite and rec'd a room rate of $209 per night, but the very last prompt to book kept telling me "reservations temporarily unavailable'. I called the help line to make the reservation manually but all SPG could give me was a room rate of $289 or $412. I had already spent 2 hours over 2 days getting the same room rate of $209, but SPG would not honour it. I've often booked online and became extremely frustrated that I want to give these people our money and stay at the Westin for a week, but I don't relish paying an extra $200 per night simply because they can't duplicate my web page. Incidentally, the rate of $206 per night came up each and every time I closed my browser pver 2 days, so it wasn't a fluke. We've decided to stay elsewhere and burn our SPG card. It simply is not worth the time and effort to get so frustrated in trying to give Westin a loyal customer.
June 6, 2015
Rated 5 out of 5 by Steve197 Setting
This hotel is beautifully situated and operated,
June 2, 2015
Rated 5 out of 5 by RCD1960 Absolutely Fab
We came in on SPG points and were treated like we paid full price for a VIP experience. Fantastic property, in fantastic condition with staff that are unmatched. Hope you get a chance to enjoy this resort.
May 31, 2015
Rated 4 out of 5 by Marion5 Resort Hotel
The Westin on Bear Mountain is very much a complete resort hotel and was a pleasure to experience.
As I attended a wedding, the experience was even more enhanced, and the setting was perfect.
May 24, 2015
Rated 5 out of 5 by Sweetmarie59 This hotel surpasses all expectation !
The hotel is beautiful . The rooms are beautiful , comfortable and very clean .
The garden flowers are gorgeous .
Staff is very conscientious and very helpful .
The restaraunts are not only very inviting with the fireplaces and beautifully set tables the food is delicious !
Overall this hotel has it all , as close to perfection as I have seen .
April 29, 2015
Rated 4 out of 5 by Sprouty Good, but not great
We stayed at the Westin Bear Mountain Resort for 2 nights at the beginning of March 2015, and had a mixed experience. The resort is well laid out, has great, but pricey food choices, and has a professional golf course and spa services. However, there were 2 glaring issues. Firstly, the golf course is too expensive for the amenities offered. Considering it's off-season and the course was under some repair, it was not worth the price paid. Secondly, and most disappointing, was the front desk customer service. Both agents, upon check-in and check-out, seemed to view us as an inconvenience. As platinum members, the elite level benefits were lacking or not offered. It's disappointing that platinum members pay the resort fee, which is $20 per night here, since it covers many amenities that are included at the platinum membership level.
March 17, 2015
Rated 5 out of 5 by KatLin Amazing experience
Our stay for the week was excellent, it was everything we were looking for: great location, great rooms and exceptional staff. Thank you!
January 25, 2015