Rated 2 out of 5 by aricole22 Hotel was too far
Why on earth would you build a hotel in the middle of no where. It takes a half hour to get to a decent restaurant, there are no shops or places to walk around the hotel. We were very disappointed, will never go back, and the people who sell the time sharing are very annoying. Every time you pass them they want to offer you a free gift so that you will go inside to hear the sales story about the time sharing. I felt like I was being harassed.
January 9, 2015
Rated 5 out of 5 by JF62 Great Family Vacation
My family stayed at the Westin for 5 nights. We were recognized as Starwood Platinum and given an upgraded room. The front desk staff remembered our names and asked about our stay several times during the visit. Sitting at the pool and beach was very pleasant although the beach surf was a little rough. The restaurant Oceans was very good for both breakfast (great buffet) and dinner. The poolside menu was very average. Fran at the concierge desk was very helpful. Renting a car right at the hotel was very fast and easy but reserving before we arrived helped.
January 14, 2015
Rated 1 out of 5 Reservation Totally messed up
This was the most messed up hotel I've ever visited. My reservation was totally wrong - I had confirmed a Room, ocean front, 2 beds. When I arrived they had only reserved a room on the 1st floor view of back loading dock, and 1 bed.
There were no other rooms available - I was miserable the entire stay and will never stay there again - nor an other SPG hotels.
The casino was also not satisfactory. The rules are not posted and only when situations arise does the guest know what they can do. I have played all over the world and never have I encountered so many rules structured to deliberately to prevent the player from winning. This should be clearly posted and if this casino was in the US it would not be allowed to operate.
The only salvation for this property were the employees. They were very pleasant and tried to be helpful.
January 26, 2015
Rated 1 out of 5 Karlee2015
Totally messes up Reservation and NO HELP.
Reserved Ocean Front - 2 beds ... Received loading dock and mountain rock.
January 26, 2015
Rated 1 out of 5 by Scott3031 Horrible mold filled $1000 condo
Room 4304 stunk of mold. The mold was so bad that is was on the matting of the picture frame. The condition of the property as a whole isn't much better with rust on many of the doors. I have pictures that I will be posting on all the major travel sites. I asked for a housekeeping manager to come to the room but no one showed. Beautiful view, Terrible Room!
January 31, 2014
Rated 3 out of 5 by Becky Good and Bad
The Dawn Beach Resort and Spa is a great resort on one hand, but disappointing on the other. We stayed in a "three" bedroom Westin Suite. The third bedroom was a sofa bed and took up the whole room when pulled out to make the bed. The suite itself was nice. The icemaker in the freezer didn't work and the freezer didn't freeze so every day we had to go get ice in the hotel. A kitchen cabinet door fell off its hinges. Anything metal (light fixtures, towel racks, etc) were rusted. There were no activities, no welcome party, no happy hour - NEVER have experienced that before.
December 22, 2011
Rated 1 out of 5 by TS2014 TERRIBLE Customer Service
On Thursday, March 6, 2014, My boyfriend and I arrived at the Westin Saint Maarten excited to start our trip for what was supposed to be a romantic getaway. We requested an Ocean view room and were ready to get to our hotel after a long flight.
When we arrived at the hotel, we were told by the front desk clerk that ocean view was not available and that the only room available was a first floor Resort View room. We asked if she could check for another room as that is not what we were expecting or told we would receive. She agreed to check and called the manager.
The manager asked that we have a seat as they checked other rooms. After about 20 minutes, the manager,David, came over to us in a very hostile manner(hands on his hips and all) telling us that no other rooms were available and "what we see is what we get". He then accused my boyfriend of cursing at him, though he did not, and quickly apologized when he realized he had "misheard" him.
Immediately, we decided that we were not comfortable staying there- the room issue could have been quickly resolved, but the manner in which he spoke to us was unacceptable. We told David that we no longer wanted to stay at the Westin and we would like to be refunded our money to which he quickly refused. We then asked to use the phone so we could call American Express and book another hotel-refund or no refund. After American Express heard what was taking place on other side of the phone, they quickly called and spoke to David. Whatever they said to him must have infuriated him because he appeared from the back office mad as ever.
As we were waiting to receive our confirmation number from Amex for our new hotel, David came over and told us that we needed to get off the phone because we were "running up the phone bill.", calling the need to use the phone for so long "ridiculous".
As a frequent visitor of the Westin, I was mortified and humiliated- I have never been spoken to or treated in such a manner by any establishment, especially one I was paying for. Amex requested to speak to David for a second time, this time from our end. We handed the phone to David, and after he had finished speaking to amex, quickly tried to hang up the phone, knowing we hadn't finished or gotten our confirmation number. When I asked him why he would do that knowing we weren't finished, he again said that we were running up "his" phone bill. I let him know very quickly that I would be letting SPG know about his service and practices. Thankfully we left and stayed at a far better property.
This hotel is located in a beautiful area, appears to be extremely clean, and even has a nice ambiance, but the customer service is absolutely disgusting. I don't ever plan to visit this hotel, and would not advise anyone else to while he is still employed at this property.
March 10, 2014
Rated 2 out of 5 by Em96 Terrible Customer Service
The rooms and food were adequate. However, unlike the many other Westin properties we have visited, the customer service here, particularly in reservations and at the front desk was atrocious. We were extremely dismayed and disappointed, to say the least.
As an aside, the resort is located on the windward/ocean side of the island. Winds and rough Atlantic seas preclude any swimming or other water activities. I would recommend staying on the Caribbean Sea side if this is of interest to you. The alternative is an expensive cab ride ( $80.00 round trip) to get there.
I would recommend finding a different Westin property to visit. This one does not live up to the Westin Resorts reputation by any means.
February 21, 2014