Rated 2 out of 5 by Em96 Terrible Customer Service
The rooms and food were adequate. However, unlike the many other Westin properties we have visited, the customer service here, particularly in reservations and at the front desk was atrocious. We were extremely dismayed and disappointed, to say the least.
As an aside, the resort is located on the windward/ocean side of the island. Winds and rough Atlantic seas preclude any swimming or other water activities. I would recommend staying on the Caribbean Sea side if this is of interest to you. The alternative is an expensive cab ride ( $80.00 round trip) to get there.
I would recommend finding a different Westin property to visit. This one does not live up to the Westin Resorts reputation by any means.
February 21, 2014
Rated 1 out of 5 by Scott3031 Horrible mold filled $1000 condo
Room 4304 stunk of mold. The mold was so bad that is was on the matting of the picture frame. The condition of the property as a whole isn't much better with rust on many of the doors. I have pictures that I will be posting on all the major travel sites. I asked for a housekeeping manager to come to the room but no one showed. Beautiful view, Terrible Room!
January 31, 2014
Rated 3 out of 5 by Traveler0671 Beware of 'ocean front' room definition
We arrived today looking forward to an ocean front room only to find our room (3160) overlooks the pool area and other rooms across the way. I have been loyal to Starwood properties over the years for business travel, but disappointed with this property. When I called the front desk to inquire if an error was made, I simply received the response, "no, your room is considered ocean front." I will go elsewhere next trip.
February 20, 2014
Rated 3 out of 5 by Becky Good and Bad
The Dawn Beach Resort and Spa is a great resort on one hand, but disappointing on the other. We stayed in a "three" bedroom Westin Suite. The third bedroom was a sofa bed and took up the whole room when pulled out to make the bed. The suite itself was nice. The icemaker in the freezer didn't work and the freezer didn't freeze so every day we had to go get ice in the hotel. A kitchen cabinet door fell off its hinges. Anything metal (light fixtures, towel racks, etc) were rusted. There were no activities, no welcome party, no happy hour - NEVER have experienced that before.
December 22, 2011
Rated 2 out of 5 by Goldenjet To be forthright the facility looks tired and is in need of remodeling.
The beach front is well maintained and staff were out each morning cleaning and raking the area. The pool is good condition and kept very clean.
If you are not going to this resort on an all-inclusive package be wary for they nickel and dime you for everything. In the morning the buffet breakfast was $22 per person regardless of what you wanted. If you did not have access to an automobile you were basically at the hotels mercy. Each morning I was charged for a cup of coffee when you would think it would be complimentary.
My family stayed on the first floor and we were very disappointed with conditions of the hotel. The carpet outside our room was terribly stained, pulled, and shoddy. Along with the carpet looking bad the ice machine on our floor was not operational and it was obvious that it had not been for a long time. Finally, and most distributing, was wild life inside the hotel. Lizards are one thing but roaches are something completely different. One morning in a heavily travel area outside our room a brown roach sat for at least three hours. What made matters worse was that I observed staff from the hotel walking right past the bug and basically did nothing about it until I mentioned it. Needless to say we checked every parcel of clothing and suit case for uninvited guest prior to packing up and leaving the resort.
April 29, 2012
Rated 3 out of 5 Awesome Hotel. Front desk staff not very welcoming! This was my third and last time
Please do something with the front desk staff. I will not return. Staff rude
February 11, 2014
Rated 5 out of 5 by Bleedblue Beautiful Resort
My wife and I recently stayed at the Westin in St. Maarten and we were very pleased with everything. The staff was very helpful with our questions and the service was quick and pleasant. The rooms are very spacious and the resort is very clean throughout.. Everyone was extremely pleasant and the breakfast buffet was great...especially the Sunday Brunch which was voted the best on the island. I would definitely recommend this resort to everyone. It was a fabulous vacation!
November 9, 2012
Rated 3 out of 5 by Minerva88 Overpriced and Falsely Advertised
Ive travelled to a number of places and many times I do depend on the reviews online. There are plenty of places to stay in St. Maarten, but I opted to chose this one because the picture of the oceanfront room was what I expected, especially since the room was quite pricey [$450 per night] (and dont forget about others fees per night which amounts to approximately $100 each night). I made my reservations back in November, 2013 to stay in February 2014. For some reason they decided to put us in a suite on the ground floor (in which there were many bugs). I called the manager and said to him I specifically paid for an oceanfront room with a balcony. They put us in a oceanfront patio room, which I did not reserve, but that was all they had. I asked the manager if he would reduce the rate (because that was not the room we reserved for $450, and he said no). My husband and I really needed this vacation and opted not to stress about it, but honestly I would never, ever go back there again. Im telling my friends not to go there, and Im telling you to trust me...dont go there. Also the food at Ocean is horrible. We had breakfast ($43 per couple) there a few times and dinner. Afterwards we decided to rent a car went up the hill and had much better breakfast for $11 per couple. Dinner at Grand Case is excellent French food and definitely worth the trip. If we ever go to St. Maarten again, we would rent a villa which is right on Dawn Beach, a few feet from the Westin called Tropical Paradise and they have weekly rates starting at $1450. Unfortunately we learned about Tropical Paradise after we had already booked Westin Dawn Beach...but you live and learn...
February 10, 2014