Rated 4 out of 5 by pearlygate Nice location and great staff
We stayed in this hotel only for one night. When we arrived, we're greeted by a very welcoming staff who told the area of interest in Key West. It's too bad I didn't bring my thank you card. As a platinum member, my room was upgraded to the ocean front. The room was facing a busy pier and from there we're able to see the sunset. Yet the room was quiet, I was impressed by the sound proofing of the room. But despite being a suite, the room was not that big.
The breakfast was not bad, but nothing the rave about. Hotel building was a bit small and scattered. That's the only reason why I removed 1 star. Overall I think it was a good to stay here. Location was excellent.
October 18, 2014
Rated 5 out of 5 by lycaza The best Location
Great Location, Very good room amenities, check in and Valet Staff.
My only recommendation, please ask Housekeeping not to knock doors so early
October 20, 2014
Rated 1 out of 5 by haspi Everyone is Platinum!
I have stayed at this hotel for a quick weekend getaway. These points require major improvement:
There is a lot of new staff at front office.(2-3 new to 1 experienced) It took them half an hour to check me in.
The bathroom door was broken. Could not be fully closed.
Service: when I asked the manager for a late check out, I was told that everyone in the facility is SPG platinum and he cannot make an exception. This is a very rude response, not a way to treat a loyal customer.
I'm very unsatisfied with my stay.
November 30, 2011
Rated 5 out of 5 by ReneG Wonderful experience!
My husband and I chose this hotel for the location and we were very satisfied! Ocean front view, right beside Mallory Square, within walking distance of Duvall Street. The cruise ships docked right in front of us but we didn't mind because they left before sunset. The Bistro 245 restaurant was a great place to sit, relax, and enjoy the harbor view. Make sure you try the Keyl Lime Kooladas at Bistro 245! We will most definitely stay here again!
October 10, 2014
Rated 5 out of 5 by Marken64 SPG Member
I was upgraded to a wonderful one bedroon suite. Although the weather was not great the hotel, smiling staff and area was amazing. While leaving we were offered a cold bottle of water for our drive, which just made it even better!! Another great experience!
September 15, 2014
Rated 5 out of 5 by KenB1968 Highlight of our 2-night stay
Our impromptu day on Sunset Key was absolute perfection! Because of the slow season and work being done on the beach, we were graciously allowed to use the Westin Cottages pool. (Which was just as well, because the beach attendant that day seemed a bit un-Westin-like in his availability and responsiveness.) Even though there were always a few other guests at any one time, it seemed we had the Cottages pool to ourselves the whole day. Very peaceful, plenty of sun if you want it. Or if you're like us, plenty of shade from the palm trees & umbrellas ... and a few ibises to keep us company in the warm, saline water. Well worth the fee we paid for the 5-minute boat ride from the hotel and back.
October 3, 2014
Rated 1 out of 5 by July3LateNightCheckIn The worst Westin I stayed in
I have been Starwood Platinum for more than 10 years. This is absolutely worst hotel experience that we had in a very long time. The front desk staff and late night manager Amy were awful. Hotel being half-empty, it took me a call to Platinum Concierge to convince her that my 6 and 8 year old sons cannot sleep in a room by themselves and we need either connecting rooms, a suite or anything but two rooms on separate floors. Not only she refused to work with us, she was plain rude. Not the service or attitude that you expect from Westin staff.
July 4, 2013
Rated 4 out of 5 by Peter2012 One HUGE drawback!
This hotel is excellent with a perfect location on the tip of Key West overlooking the ocean and modern marina. We have thoroughly enjoyed it in the past. BUT, in February 2012, staying for 5 nights, we were shocked to see, day after day, 2 or 3 monster 10-12 storey cruiseships docked end-to-end along the outside wall of the hotel's marina. Some stayed well in to the evening. GONE was our ocean view, and GONE were the wonderful sunsets. Also note that some 10,000-plus cruise passengers are deposited day after day in the tiny Key West. This has ruined a previously great destination. If the Westin does not change this policy of docking huge cruise ships in this way its glory days will be over. And we will not return.
March 19, 2012