Rated 1 out of 5 by rawhide619 Below expectations
Cottages are very roomy and quaint. Love the wraparound porch. Pool area is pleasant also along with good food at the pool. Pool staff were friendly and responsive. Hotel management was generally rude and unresponsive regarding a number of issues. For the money paid, service was poor. Had to call several days to get maid service and then, when it came, it was marginal. Breakfast basket is a nice touch but quality of items in it are sub par. Highly recommend Latitudes restaurant for dinner. Expensive but very good and consistent food (and I am extremely picky re: seafood). "Beach" area looks way better in pictures. Management totally unresponsive and even obstructive after checkout in obtaining Starwood points.
July 4, 2015
Rated 4 out of 5 by Jacobshir3 Sunset Key
This is a beautiful, well kept property with spacious comfy cottages. The ferry to the island leaves every 30 minutes and it's a short ride, but it can be very uncomfortable in the heat. I wish they had a nice louge or cafe for the wait. Check-in was pleasant and the staff are very accommodating. The pool and all other resort facilities are top notch. The beach is great, but be prepared for exfoliation if you go in the water. There are lots of sharp rocks. Lastly, I expected the restaurant to be amazing and unfortunately it was just very mediocre. Not bad, just okay. It's still an awesome place to visit for a few days. You can party on Duval and still relax on the beautiful island of Sunset Key.
June 2, 2015
Rated 2 out of 5 by Mollydooker72 Luxury 'Upgrade' has Downgraded Property
We've been visiting Sunset Key since before SPG owned the property. The recent property 'upgrade' to Luxury Hotel of the World status, has only degraded the services. The iconic breakfast basket, when you are fortunate enough to get one with sufficient quantities to accommodate the number in your party, have been downgraded from homemade breads & muffins to a store bought croissant and two Nature Valley's granola bars with fruit that looks like the golf cart ran over it before it was delivered. During our most recent stay, housekeeping showed up at 6pm the first day, when we were trying to get dressed for dinner and then didn't show up at all the next day, which meant we had no coffee or creamer refills. Truly sad and disappointing turn for this beautiful property, as it has been our favorite vacation spots for over 10 years. The only redeeming factors of the property are the spa staff, specifically Christine, and the beautiful sunsets.
May 22, 2015
Rated 5 out of 5 by AMJQ Wonderful Getaway on Private Island
Cottages are too cute! A real getaway - so many wonderful touches here. We love it!
April 30, 2015
Rated 5 out of 5 by Dick53 Fantastic Upgrade
We have stayed the past 2 years at the Westin in Key West. On our recent stay in January we stayed at Sunset Key. OMG....I tell you this island is beautiful, quiet, romantic and fun. We enjoyed the hot tub, pool and strolled around the island. We had dinner delivered to our cottage. It was delicious and delivered promptly and very romantic sitting on our porch having dinner. The staff was extremely polite and helpful. We were also delivered a breakfast basket in the morning which included fruit, juice and coffee. Exceeded our expectations and we hope to stay at Sunset Key next year.
March 13, 2015
Rated 5 out of 5 by Debi2 Paradise!
I've stayed on many beaches but I will return to this location annually the food the staff the environment is perfect
January 4, 2015
Rated 3 out of 5 by TheyWorkInParadise Beautiful Location, Lousy Service
Come for the great cottages and wonderful grounds. But be prepared for the lousy service. Not-so -accommodating front desk staff. Pool bar serviers that don't bother to hide the fact that they are too busy to help you. Restaurant Bar servers that leave you waiting outside long enough to watch (your) shuttle come and go before even showing up. A restaurant hostess that will seat you (and only you) outside on the beach on one of the coldest, windiest nights in recent memory.
December 6, 2014
Rated 2 out of 5 by ess2787 Didn't meet expectations
I'm a platinum member and the service provided by the hotel was under the quality standards you would expect for a preferred guest. Came here with my whole family to spend quality time in a relaxing place and the experience the hotel described was not met. Could not even eat dinner at the hotel (located in an island) as the restaurant was full with outside guests reservations. I was asked to go off the island by the personnel as they couldn't accommodate me. Part of the reason I chose the hotel was to share a relaxing an private experience with my family which the Hotel definitely did NOT provide for. The least I would have expected was priority for an island guest and in addition a platinum member. Internet service was under average quality and had trouble with connectivity daily. If you're looking for an island/resort experience I would not recommend this place as it seems they care more for outside customers than their own guests.
November 26, 2014