Rated 1 out of 5 Disappointed
Unfortunately our stay was one of the worst at any SPG we've ever stayed at. As platinum guests at a mostly empty hotel, I would expected an upgrade to a Pyramid view room, and that's not what we were given. From the moment we checked in, our male friend was treated better than us females. His room had 4 waters - ours had 1. After they cleaned the room on day 2, there was still only 1 despite there being 2 guests. I had to call and request more waters and they said we would have to speak with the manager. Furthermore, when we checked in, the room appeared to not be cleaned - the sheets were dirty and wrinkled. We had to request house keeping to change them. After they cleaned them on the 2nd day, they were once again wrinkled so we had to request them to be changed yet again in order to get comfort. On the day of checkout, we requested a taxi and they said it would be a few mintues. after waiting for 15 minutes, we asked a different person if the taxi would be here soon and he informed us it was ready now and he had not been aware anyone had requested a taxi. I pointed this out to the reception guy who had told us he was ordering one and he acted like he had no idea why I was upset. We had a plane to catch and did not appreciate losing 15 minutes because he couldn't be bothered to do his job. This happened multiple times during our stay - we had to ask repeatedly to get anything done. Additionally, the entire hotel was dirty and smelled pretty bad in various places. The breakfast food was disgustingly cold. It was an embarrassment to the SPG brand.
July 7, 2014
Rated 1 out of 5 by Tofik None
Bad experience. Slow staff response. AC problem not fixed. Lousy Food. manager came to apologize at departure and offered transportation to the hotel we moved to.
June 30, 2014
Rated 2 out of 5 by Amr2082 Unsatisfactory
Rooms need lots of improvements
June 23, 2014
Rated 5 out of 5 by Hamdkha Very Nice hotel with a view to the History!
One of the best hotel I have ever seen, staff are very welcoming, they are all very helpful from the arrival throughout the stay. The bell boy Mohamed with very helpful when we change our room. We had an issue with the first dinner at the main restaurant, but the restaurant manager was smart enough to handle it, this guy is a great asset to the hotel. Hala the training manager was very helpful and even she went an extra step by asking us every morning how was the last day and if any assistance that we may need. The cafe by the swimming pool is a great place to relax after dinner specially with one of those cup of mint tea! food is excellent, waiters and chefs of the main restaurant were all very helpful.
March 31, 2012
Rated 5 out of 5 by CoronaExtra Loved it. Will come back in a minute
Had a great two stay here with my family. Its far enough away from the city to be free from any political nonsense, but is super close to Giza historical sites.. like you see two pyramids whilst swimming in the hotel pool.
Staff is very friendly and helpful. As Starwood Platinum I received a great suite upgrade, free drinks in the lobby bar, and a bunch of other value added benefits.
Rooms air condition to ICE cold.. like my daughter was in a sweater I got it so cool.
I would come back here in a minute. I really don't want to leave..
Really enjoyable property that is a amazing value.
Its not a Cat 7 Lux. Property.. its Egypt.
Its a little slower pace, but super friendly.
Tame your expectations and you'll love it.
August 8, 2013
Rated 4 out of 5 by SouthKorean Pyramids View Room is highly recommended
I stopped over one night at Cairo on my way to Sharm El Sheikh.
You will enjoy three things at Le Meridien Pyramids.
First, staffs remember you and your name during your stay as soon as you check in.
Second, staffs speak good English and are very accommodating and friendly.
And third, literally you can see Pyramids in your room or in outdoor swimming pools.
There are a couple of things that you may not be satisfied with though.
First, there is no extra privileges for SPG Gold & Platinum members such as free breakfast or free internet access.
And second, if you like to walk around, there is not many things to see except for Pyramids.
January 16, 2012
Rated 4 out of 5 by Farah1965 Great place to stay
I used to start my annual vacation here to re leaf from work pressure
June 9, 2014
Rated 5 out of 5 by tjsKathleen Fabulous Views, food, & service
I went for a short stay to see the Pyramids. The view from my room was unbelievable, I could see the Great Pyramids 24/7! Since I was traveling solo, I did not venture too far from the hotel. I ate at both restaurants, and the pool bar. The food was impecable, and the service was first rate. I thought the prices were fair considering the location and the quality. I did not use any of the services listed (spa) & was dissapointed that there was not a gift shop. other than that, it was delightful
February 17, 2012