Rated 5 out of 5 by Sachin3001 I had a wonderful stay! Enjoyed it!
This was an awesome experience. The food was also just awesome. Ice cream menu was also nice to explore and a different experience altogether
October 20, 2014
Rated 4 out of 5 by Vishnu143 Really Good Hotel
Hotel has a good ambience and art corridor is something i haven't seen in other hotels and resorts. this property is highly recommendable for families as well as couples.
plus:- Ambience, highly responsive staff, spacious bed and bathrooms, and best part is there restaurant superb staff and food.
Negative:- Nothing really, could have increased the quality of toiletries.
October 8, 2014
Rated 4 out of 5 by BMG111 Pleasant experience
Nice spacious rooms. I travelled with my family that included my 11 month old baby. Sufficient space for her to walk around and throw things!
The lawn, play area for kids and the backwaters provide an ideal setting for relaxation. They've maintained their property neatly and hence contributed to the feel good factor after the stay.
September 25, 2014
Rated 1 out of 5 by VivekChaturvedi Bad Services
Door lock was horrible. ..even staff took two hours to repair. Iron & iron board was absent. Was arranged after 2 hours after repeated calls. Room was lying shabby even till next day evening. The house keeping guy came at 5 pm to make up the room,said.. He was busy..Nonsense..I won't stay in your property next time for sure.
September 21, 2014
Rated 1 out of 5 by Appu Staffs Not upto Starwood Standards
Recently, I have spent 2 Nights with my Family in Le-meridien Cochin. I was shocked and surprised by the way the Guests were treated at this hotel especially in the restaurant at the lobby level. The Supervisors and Staffs were making fun of the guests and showing faces which were completely annoying. The Reception area was under staffed which lead the guests to wait in long queue for their turns. Overall this is not what we expect from Starwood Hotels.
September 8, 2014
Rated 4 out of 5 by CEN74 Traditional Indian Welcome....
I enjoyed my stay at this fantastic hotel. It was a nice way to ease back into a busy schedule after a relaxing holiday in neighbouring kerala. The staff were good and helpful and the hotel grounds were well maintained. I got a traditional Indian welcome, and then an upgrade to a suite which was a welcomed surprise. I felt very special indeed.
I look forward to returning soon. Thank you so much for a restful stay.
March 3, 2012
Rated 3 out of 5 by Shaju0701 Avoid the hotel during functions
Happened to stay at the hotel on business trip but there was a wedding function in the lawn. The quality of service was the lowest I experienced at a SPG hotel.
Was in the club lounge before the happy hours. I asked for coffee, the staff said the machine was not working. Asked for Nescafé and hot water. Hot water served was light yellow colour! The staff did not even notice it. Later during the happy hour, the used plates were lying around...took a while to clear them.
Went down for dinner to the restaurant. Was sitting at the table for almost 20 minutes before someone came and poured water into glass without even asking, and then another 20 minutes for someone to come by and ask what I wanted. I ordered a chicken biryani and it took some time for them to serve. 1 hour 10 minutes in the restaurant with no sight of food I left.
Quality of service far far below SPG standards.
December 12, 2013
Rated 5 out of 5 by Hinai One of the best Hotel
We enjoy every minuts, hotel very clean all staf are very freindrly location is romantic. Hope you keep as it is.
July 20, 2014