Rated 3 out of 5 by Raja26 Staff Service and behaviour was poor!
Am a frequent traveler and an end consumer and stayed worldwide in various properties. Also own an event management company and have worked and am working with all 5 star hotels in Jaipur. Recently working for a wedding client was a victim of very rude behavior by the Banquet manager, who probably doesn't realize that this is a service industry and even if something is not doable as per the end clients need, it needs to be conveyed with respect. The fact that he spoke loudly, rudely, as if he was talking to one of his much junior staff members was totally unacceptable. Either he needs to change or people will change the hotels and a hotel that is flourishing due to wedding business would suffer tremendously.
January 17, 2014
Rated 1 out of 5 by Anuj Cleanliness and Maintenance - A Big Issue
I stayed in the villa no 605. Cleanliness and Maintenance was a big issue. Main door lock seems to be quite old and needs extra check before leaving the room. The Bathtub i got is having some dirty water with a couple of earthworms in it. The Flush button was extremely tough to be pushed by even using one hand. Curtains tassel ropes were missing. There were many small issues other then this which makes this hotel to be graded as a 2/3 star category hotel. I have a couple of photographs, contact me if you want to see them.
August 7, 2013
Rated 5 out of 5 by Filippo The right place to stay for visiting Amber Fort
This hotel is located 15km north of Jaipur far from the chaos of downtown Jaipur. It is a good location if you are visiting Amber Fort. The hotel is large with a beautiful pool in the middle, and also some apartments in the villas. We had one of those. All furniture in wood, resembling old furniture, with nice taste. A very large bed, larger than King Size, likely 2.2 meters wide. A very large bathroom, with its own garden a natural light, behind all glass windows. A very large shower, and a two-people bathtub in the ground. At the arrival both Prateek (front office manager) and Sandeep greeted us very warmly. Sandeep and his glorious smile were a constant presence throughout our 2 nights stay. Whenever we needed something at any hour, Sandeep was always there helping us ... incredible customer service, excellent! Ritesh and Manisha (restaurant - latest recipes) took good care of us for the two dinners we had there. Thank you. Finally Mantreep at time of check out was so kind and professional. As soon as she knew about our next stop she gave us excellent tips and called ahead so that we could have yet another fantastic experience, thank you Mantreep!
October 1, 2013
Rated 2 out of 5 by Shan27 Terrible hotel with poor service
I reached the hotel late and was greeted as a valuable platinum guest; however this is where it ended. They promptly informed me that I had been upgraded to a villa as a platinum guest even though I had booked and paid for that room (I had two rooms reserved). Even though the booking was for three, they insisted we paid for an extra bed and even after we said okay, they didn't put it in and kept telling us about the charges again and again. The service at the restaurant was terrible and there was not hot water for shower.
August 15, 2013
Rated 4 out of 5 by YCh1 Bad Service
While the property is good and well maintained, the Service is very poor.
No positive action from Service team inspite on couple of reminders. Spent whole night without proper airconditioning. Led to headaches the next day. On escalating, only got a retrospective e-mail from the hotel manager on our return back. A proactive step would anyday help in lieu of a retrospective e-mail apology.
December 8, 2011
Rated 5 out of 5 by aaaaaaaaaa calm and serene hotel
good hotel with courteous staff ,clean environs ,adequate activities ,luxurious food ,great rooms,in all a very comfortable and enjoyble stay.
August 23, 2013