Rated 5 out of 5 by CharlieC A True Tropical Oasis.
From the initial welcome to the "sad" farewell, all of the Staff we met could not have been more helpful, efficient, and friendly.
The setting of the hotel is really lovely and access to all the facilities is made so easy by the wonderful team of buggy drivers.
The standard and quality of catering is really high and the Baan Thai restaurant in particular set in a romantic area of the grounds is a must for any visitors. Thank you Montha and wonderful Staff for great memories.
We look forward to our next visit hopefully in March 2014.
Thank you all for making our holiday in November 2013 so perfect,
Charles and Grace.
November 29, 2013
Rated 5 out of 5 by 1234traveler1234 Best in Thailand
As we traveled all over Asia we found many great hotels but none that were managed as well as this gem. Every detail was looked after by the General manager who was on top of everything. We plan on another trip back in July to stay at a pool villa as the place is paradise..
December 5, 2013
Rated 5 out of 5 by Malimaman Grate hotel
The staff r nice. The location is a little far but they have shuttles 100 Thb per person town. The restaurants r perfect.
November 29, 2013
Rated 3 out of 5 by voyage Erwartungen nicht erfüllt
Beschreibungen auf z.B. der Website lassen die Anlage als 5 Sterne Luxusdomiziel erscheinen. Da wir vergleichbare Anlagen in Thailand kennen waren wir sehr gespannt. Vorauszuschicken ist das wir kein "normales" Zimmer gebucht hatten sondern eine Villa mit Pool für ca. 700 Euro/Nacht. Hier nun stichpunktartig warum unsere Erwartungen leider nicht erfüllt wurden:
- Die Villa war schlicht nicht ausreichend sauber. (Matratzen der Sonnenliegen feucht und verdreckt, nicht hergerichtet mit Bezügen, Stühle mit teilw. mit Vogelkot) - Ausstattung unzureichend (z.B. keine Sitzkissen auf Stühlen und Liegebank)
- Service Mangelhaft (Nachfüllen der Bad-Sets nur auf Nachfrage, Säuberung der Sitzkissen auch nach drei Tagen nicht erfolgt, an Tag 3 keine Toilettenreinigung, Klingel an der Tür kaputt, Villa Host nicht vorgestellt etc.)
- Den Designanspruch der Marke "Le Méridien" den man sonst gewohnt ist sollte man hier nicht erwarten.
- Sauberkeit verbesserungswürdig (z.B. Gläser in der Bamboo Bar musten drei mal ausgetauscht werden weil sichtbar verschmutzt)
- Lieblose Übersetzung der Speisekarten & Infoblätter (Schreibfehler etc.)
Ein weiteres Beispiel wo sich die Lieblosigkeit zeigt: Im Baan Thai Restaurant wird das Tischwasser aus eleganten Silberkannen serviert. Im BBQ Restaurant wo ebenfalls europäisches Preisniveau herrscht bekommt man es aus der Plastikflasche. Schlicht nicht zuende gedacht. Auch unnütig sind Servicepatzer das im Bad kein Badesalz/Öl oder sonstiges vorhanden ist. Trotz mehrfacher Nachfrage wurde das Problem nicht gelöst. Sehr schade bei einer solch einladend großen Wanne.
Platinum Benefits: Zur Erklärung für Leser die nicht Starwood Mitglieder sind: Platinum ist der höchste Status -> Stammkunden
Außer einem Gutschein für zwei Getränke keine weiteren Verbesserungen (außer die Standard Benefits die generell gelten) Man hätte hier mit wenigen Mitteln wie z.B. Früchte zur Begrüßung (fast Standard in asiatischen Hotels) oder einem kleinen Spa/Restaurant/Transfer Gutschein die Wertschätzung zum Ausdruck bringen können.
Positiv hervorzuheben bleibt die sehr großzügige Anlage, der schöne Strand und die wunderbare Vegetation.
January 6, 2012
Rated 5 out of 5 by DrPR Superb service
Superb service overall, especially from K. Ekkawi (Front Office Manager). He was very responsive to our e-mail questions months before our arrival. He also took great care of us once we arrived at LM Khao Lak. He ensured that we had a memorable wedding anniversary celebration. Thank you!
The room was great and the housekeeping staff did an excellent job to make sure that our Suite (#291) was always in top condition.
One minor issue: the limited snack for Platinum members ran out early at the Bamboo Bar.
January 23, 2013
Rated 5 out of 5 by DrPR Overall, great experience
Our second reservation this month was great as well. K. Ekkawi continued to take wonderful care of us with our room needs. He provided such great customer service that LM Khao Lak should have more associates like him. Thank you!
We also had a good experience at Baan Thai Restaurant. K. Napa and her staff (including Sa & Jeans) were great in helping us have an enjoyable breakfast experience.
January 23, 2013
Rated 5 out of 5 by Jano66 One of the best hotels we have stayed in
Very impressed with the actual hotel and surrounding grounds which were in perfect condition. Our room had everything we wanted and more and we would like to mention the quality of the maid service (Bowuy). That said all the hotel staff were polite and gracious. We would recommend it and hopefully come back again.
November 21, 2013
Rated 5 out of 5 by VeryGoodPointsStacey Luxury and Tranquility
The Le Meridien Khoa Lak is nestled between the Phang Na Rain Forests and beautiful white beaches. It's quite a trek from the Phuket airport, but the serene and tranquil nature of the resort is worth the drive north. We stayed in one of the luxurious pool-side villas that offered an indoor and outdoor shower, private patio with an amazing view of the lake, and plenty of other amenities. The villa was amazing! The service was exceptional and second to none. The standard rooms are lovely, but a bit on the small side compared to other Phuket and Phang Na resorts.
The resort offers plenty of restaurant options, though you’ll have to figure out the schedule upon arrival – they’re not all open at the same time. The Twin Lake Pavilion serves bbq and Japanese cuisine. Surrounded by rain forest, the bugs were out in force here and the service was not as expected. The food, however, was very good. The Bamboo Bar and Seafood Grill was open daily for lunch and dinner. Beach front dining was such a treat and the food was exceptional. We ate lunch here most days, and went for seafood one night. No complaints at all – and it’s priced very well too. Baan Thai was very good Thai food and a great experience. A little pricier than the Bamboo Bar, but still a great dinner option. Baan Thai also served breakfast for villa guests & platinum members. It was a nice alternative to the huge breakfast buffet. Café Lilawadee serves a huge breakfast every morning. The buffet is quite amazing with an array of food and beverages that I’ve never seen before. They also serve the signature breakfast and “eye-openers” created by three-star Michelin chef, Jean-George. I fell in love with the Oatmeal Soufflé. The Bangsak Grill offers Italian food and is definitely worth a visit when you’ve overdosed on Thai. I discovered one of my favorite dishes of all time at the Bangsak and the Chef and General Manger were kind enough to provide me with the recipe and I make it now often.
The pools are exceptional and the beach can’t be beat. Cold towels and fresh fruit are served pool-side throughout the day. There are plenty of lounges and very attentive pool staff. There are many small vendors and restaurants along the beach offering local flair, food and hospitality.
The Spa is amazing and shouldn't be missed. There are outdoor massages on the beach and a huge spa in the center of the resort. Many specials are offered that made the spa very affordable. I highly recommend the Le Meridien Khoa Lak for a peaceful and restful vacation
November 5, 2011