Rated 5 out of 5 by room904 Can't wait to come back
We had to leave a little early because we were worried about the hurricanes, but man, what a great trip. The staff make this place outstanding. They really try hard. The highlight of the entire trip to Hawaii was scheduling a private romantic dinner beachside, which was worth every penny and was the best meal we've ever had. Do yourself a favor and book it.
I could find areas that the hotel could improve, the rooms feel a bit dated, the televisions aren't that easy to use (but who cares), the pool food is way overpriced and mediocre, and the service on the terrace during sunset wasn't as good but mainly because it collects a crowd but it is so beautiful it doesn't matter (but I would stick to the sushi on the terrace).
All that being said, the stay was freaking wonderful. Just awesome. We will go back for sure and keep my fingers crossed for no hurricanes this time).
August 15, 2014
Rated 5 out of 5 by Fahp Families a perfect spot! If you are looking for an adult get away this would not be my 1st choice
Ahh love this location! We were celebrating our anniversary with a get away & a FIRST without our 3 teens. This is a very family friendly hotel. The staff could not have been better. Only glitch is that we didn't want to be around children 24/7 on this one get away. ( kids everywhere ) the pool staff was kind enough to move our seating however no escape from the little ones. An adult pool/hot tub/pool bar would be a perfect addition to this amazing resort.
July 15, 2012
Rated 5 out of 5 by Mikahala A heavenly place to be...
From the great hospitality as we arrived at St. Regis, to the breathtaking view upon entry of the beautiful mountain range, to the helpfulness of all of the staff including the pool workers, to the wonderful Hawaiian music and comfortable lounge area which allows you to go to the lanai and experience the outdoors, to the access to beautiful Hanalei Bay, and to the comfortable room and lovely bathroom...this hotel surpassed our expectations. Mahalo nui!
August 5, 2013
Rated 5 out of 5 by noon Kuaii Experience
Everything was excellent at the hotel except house keeping. this is your weak spot. We were there for 3 nights and had three problems:
-on the first night there was no turn down service or towel
-on the second day, we left the hotel for the beach around
11AM and returned at 4PM to a room that still had breakfast room service there and the room had not been touched
-on the third day, we had no turn down service or towel replacement again.
March 26, 2013
Rated 5 out of 5 by ltmp Wonderful, romantic honeymoon
We thoroughly enjoyed our stay at the St Regis Princeville. This is the place to be treated like royalty! The staff were very personable and made us feel welcome at all times. The facilities were gorgeous. We were so happy with our decision to stay here and will definitely return!
May 21, 2014
Rated 5 out of 5 by CNGN heaven on earth
We just came back from 1 week stay at St. Regis in Kauai to celebrate our 25th wedding anniversary and I must say it was one of the best hotels that we have every stayed. All staff were so friendly and courteous to make our stay special. Thank you so much to all and we'll treasure the memory of this special trip.
May 15, 2014
Rated 2 out of 5 by eernest Dont try to valet with a locals car...
Bags took 2 hours to be delivered from bell hop..the MOD was quick to respond and professional..
SPG perks were nice and appropriate.
We stayed with a friend for a few days during our trip and borrowed their car, which was a mistake. Every time we pulled up the valet wouldn't come to our car, inquired what we were doing there and who we were. One night I left the car there and walked to the room, forcing them to park it. When we would pull the car from valet the wait was very long and guests that came after us got their cars first..
August 4, 2014
Rated 5 out of 5 by hawaii13 Wish we stayed longer- everything was amazing!
This was the highlight of our trip to Hawaii. We stayed at 3 hotels on this trip and the St. Regis was by far the best.
Everyone at the hotel was so wonderful- everyone was curious each day how we were going to spend the day and quick to give helpful suggestions. When we would return from our day, those same staff members would ask us how things went. So thoughtful.
Shared everything they loved about Kauai with us! We could really tell they loved where they were from.
The food was amazing!
Loved listening th Hawaiian music and dancers at the bar on Friday night- a must do!
Perfect spot to watch sunset!
Can't stress how wonderful the staff was- they truely made us feel welcome and special throughout our stay. We can't wait to go back!
I highly recommend this hotel to anyone looking to stay on Kauai.
Thank you to the whole team at the St. Regis!!!!!
January 28, 2013
Rated 3 out of 5 by KLfornia Fantastic Location
Had a good 3-day stay at the St Regis. The location, room and facilities were what we expected. We were happy to be upgraded to a partial ocean room view during our stay. Service: bellhop and front desk were fantastic. Valet service and house keeping were good. Pool service though could use some improvement. We left our towels and personal items on the lounge chairs as we took a dip in the pool. We noticed one of the pool staff remove our towels to make room for another couple. When we told him that we were still occupying the chairs, we were told that it was not obvious and gave us attitude for it. We also had the bar menu at our lounge chairs, which he removed and gave to the other couple instead of getting a new one from the bar. Not the level of service you would expect from a St Regis. One suggestion: include free WiFi in the resort fee charge
June 8, 2012
Rated 5 out of 5 by TheBucks Amazing Experience
Every person we came in contact with in the Hotel was friendly. It was by far the best view and accommodations of any hotel I've ever stayed in. In my opinion the negative I had about the St. Regis was that it seamed every other guest there had kids and the pool/ beach area was loud from 7am-11pm with kids. If you are looking for a family oriented place this is great, although for everyone else that takes away from the relaxing aspect.
August 24, 2013
Rated 5 out of 5 by JCrimm St Regis Princeville
My wife and I enjoyed our stay at the St. Regis immensely. Staff was fantastic, knowledgable and courteous. Our only compliant was the urine smell that was emanating from the couch i the suite. The guests prior to us, i guess had accident. When we told the Butler, he immediately steam cleaned the couch while we were out to dinner however the cushions was still smelly throughout. It was like a scene from Seinfield.. the Poppy effect..
April 1, 2013
Rated 3 out of 5 by kalitad Overall avg experience at world-class price
Facilities were beautiful, room was great and the housekeeping was excellent. The Kauai Grill was delicious and a highlight of the stay.
The main issue with the hotel was the service - there were a few exceptions, but generally it felt like the staff either didnt know what was going on or didnt care. Particular issues:
1) On the two days we were poolside, we never had an attendant come and ask us for a food or drink order. On the first day, we even told an attendant who was delivering a food order that we wanted to place an order. She told us she would be right with us but did not return. On both days we just ended up going to the bar/lunch place and ordering from there directly. In total we were at the pool ~5-6 hours and were never asked for anything.
2) On oour first night at the hotel I called the front desk to ask what places were open for dinner at the hotel. I was told incorrect information (that nearly everything was closed) when there were still two locations open.
3) The elevator broke down on the first day - there was no one there to redirect people and we had to go searching for helpo. Eventually we found someone to take us to the service elevator.
4) When I rented a kayak from the beach house the attendant had no idea how to fill out the forms or what to do. I dont blame the guy (it was his 2nd day), but he shouldnt be attending the station himself
5) we were on our honeymoon (and this was brought up at check-in and to our SPG contact) but did not get any perks or mention of this. Other hotels gave us a bottle of champagne and review websites mentioned that the st regis did the same for others...
Bottomline was the service was totally unacceptable given our expectations for this level of a hotel. (obviously the above are very "first-world" type of problems, but when shelling out for an expensive hotel, I think its reasonable to expect better service.)
Also, everything at the hotel was very expensive and there was a constant need to tip people. Felt the like the money was constantly being sucked out of my pockets.
August 24, 2014
Rated 4 out of 5 by CubsfanChicago Small corrections needed
1. Not having a shuttle to get to the Makai Golf Course seems silly. The course is connected to the hotel, right? I was shocked that I needed to hire a taxi to travel the 1 mile (I wanted to leave the car with my wife to use with the kids). Having to get a taxi for that distance is embarrassing
2. In that same vein. You might consider having an urn of coffee out for guests heading out the door. I understand the coffee shop wants its customers, but $4.17 for a small coffee seemed cheap. Not looking for anything fancy but I can’t remember the last time I was at any hotel where they did not have a small pot out for a guest to grab a small cup.
3. Lastly – I wished the concierge had suggested the Kauai golf package to me when booking me tee times at Prince and Makai. I ended up playing Poipu Bay as well and could have saved a considerable amount of money had she mentioned the package. Unfortunately, by the time I realized that all of the courses cooperate on a golf deal it was too late. Seems like an oversight on her part not to at least mention the possibility of a deal for three rounds when she was already booking me two before we even arrived on island.
August 20, 2014
Rated 5 out of 5 by Chad13 Honeymoon
If you have the opportunity to stay at this hotel do it! It has some of the most amazing views I have ever witnessed. I highly recommend this property.
Hotel, pool area, pool staff, hotel staff and comfort were exceeded everyday. Probably the only place I have ever stayed and was sad to leave after 7 nights. Great job St Regis!!
April 29, 2014
Rated 5 out of 5 by Vasca54 Property Manager
Mark is new to the property, having recently supervised the St. Regis in Bora Bora. He is nothing short of fantastic. Customer-focused all the way, he understands the brand, he understands client expectations and he and his staff, including Shawn at reception and Andrew, one of the butlers, exceed them. Mark should be commended for his outstanding service to your hotel and his ability to effortlessly promote your brand.
July 27, 2013
Rated 5 out of 5 by flygirlnyc Wonderful Experience
We were so pleased with the beautiful grounds, wonderful facilities and the attentive staff at the St. Regis Princeville. The hotel was a wonderful base of operations for our adventures in Kauai. We enjoyed the sunsets from both our fabulous oceanview room and from the Terrace. We had wonderful meals at both the Terrace and at the Grille. We were surrounded by other vacationers, and yet felt we had a lot of privacy.
December 4, 2013
Rated 3 out of 5 by southtexas A property at this level should be at 100%. Anthing less is a failure
The property was outsanding. Little things not done at this level would make me reconsider. Being told to walk 2 miles to get some coffee because of the very limited service ours is pathetic. Not getting served coffee at a buffet breakfast is far below Ihop standards. Saying Aloha at every turn does not make up for bad communication when checking out. Spa appontment was wrong and needed our correction. Not impressed
March 31, 2013
Rated 5 out of 5 by Jenkins27 Amazing Honeymoon Stay!
Amazing is the one word we would use to describe our honeymoon stay at the St. Regis hotel. From the time we stepped out of the car we felt like royalty. The room, food and service was PERFECT and this will be a honeymoon we will always remember. This was truly five star service at its finest! From this point forward whenever we travel, the St. Regis will be our go to hotel because of this wonderful experience!
December 7, 2011
Rated 1 out of 5 by Michael965 This hotel calls itself luxury but acts like a budget hotel
The room was run down, the temperature control in the room was terrible (too hot), the room decor was dated and the staff could not solve any problems. Housekeeping didn't clean the room sufficiently (had to call to have the room redone) and the concierge and front desk did not follow up on any of my requests (dinner reservations, ice bucket for room) on a timely basis. I had to call and recall to get answers.
October 14, 2013
Rated 1 out of 5 by kamaaina12 Disappointing vacation
Upon arrival valets rushed to help all the cars behind us, had to wait several minutes for someone to notice us. Paid for an ocean view room, got one that overlooked the pool, we had to stand in one corner to see the ocean. When we asked the front desk about it, was told, 'yes that's an ocean view room'. We were given another room only after complaining to SPG hostess. Better treatment at other 5 star hotels.
October 8, 2012
Rated 3 out of 5 by October2012 Disappointed
We have stayed at the St Regis in the past when it was the Princeville.
We were disappointed in the quality of food in the restaurants and the overall sense of this being a St. Regis brand hotel.
We stayed in a Monarch Suite which is a higher priced room. Directly outside our room on the 2nd day was a smell SO offensive that I brought it to the attention of the staff. I was told that the carpet was probably just in need of cleaning. Hours later, an air fan was blowing on the spot. The smell remained.
The staff overall was wonderful and the Aloha spirit was alive and well.
However, the food was below average and overpriced. The flavors were bland and the menus were limited. For the price, the hotel brand and the location we expected more.
The St. Regis name implies quality, service and attention to detail. We got the service from the staff and little else.
For the price, not worth it.
October 19, 2012
Rated 5 out of 5 by KatieKat Seriously blew away my expectations!
Talk about not nickel & diming... I expected to pay for everything but was pleasantly surprised to find i was NOT nickel & dimed at all. The free water all over the hotel was a welcome change.
The trip started great w/ a warm friendly welcome from Mark the valet. then Ulalani shocked us with above and beyond niceness at the front desk as well as a very late checkout, which we really appreciated. Jacqueline (Jackie) in the spa reception was so friendly & warm, giving us a spa tour.
We will absolutely stay here again. My husband and I had walked through the property before & thought it seemed over priced & perhaps a bit stuffy. We were floored by how opposite the reality of staying there is - all employees are genuinely friendly & go out of their way to help you. We felt like royalty on our visit, but in a warm, friendly manner. This is my new favorite hotel.
Thank you St. Regis - I am wowed!!
October 30, 2012
Rated 5 out of 5 by JaaJax Location, location, location...
This is one of the most scenic hotel locations in the world. The view cannot be adequately described with words. Simply amazing! However it does rain frequently because of the location in a rainforest. The staff was mostly wonderful and incredibly kind and responsive.
April 28, 2014
Rated 2 out of 5 by traveler1012 This hotel has a great location and beautiful surroundings.
Thought the hotel was in a great location with beautiful surroundings, the staff and management need better training. It should not take 45 minutes to get food at the outdoor cafe at 2pm in the afternoon. Or wait for drinks in the lounge for 45 minutes when there are only 20 people in the lounge. The food was not up to St. Regis standard as I have come to enjoy and quite frankly expect.
March 28, 2013
Rated 5 out of 5 by LauraSue Spectacular Honeymoon
Can't say enough good things about our honeymoon experience at the St. Regis in Princeville. From the 5-star service and food to the breathtaking views of Hanelei Bay from our room, everything exceeded our expectations. HUGE THANK YOU to the concierge staff. They made all of our adventure reservations for us an had the itinerary all printed out for us when we arrived, so simple!
October 1, 2012
Rated 4 out of 5 by Rico Beautiful Hotel
Were moved into an upgraded room after 2 nights of the butler suites - room view was AMAZING, all you lose is the living room (and the butler service of course) HOWEVER, this room was plagued with issues - AC machine problem, leaking toilet problem and the most annoying thing - elevator noise at night. Staff was excellent - Otherwise, hotel is a charm. DON'T MISS IT!
September 29, 2012
Rated 5 out of 5 by jk128128 Extraordinary Beauty and Experience
St Regis Princeville is beautiful with gorgeous views of Hanalei Bay and Pacific and has exceptional facilities, services and dining. It provides the opportunity for one of the most memorable and relaxing vacations imaginable. It is highly recommended for discriminating travelers (solo, couple, family) seeking to be in one of the most beautiful places in the world.
October 31, 2013
Rated 5 out of 5 by nonicknames definitely
Great stay. Was here for our honeymoon. Lobby area view is surreal. Would definitely stay here again.
May 16, 2014
Rated 5 out of 5 by Marian24 Spectacular stay!
I enjoyed a 9-night stay in late April/early May with my family, and it was truly one of the most relaxing vacations in a very long time. We had connecting rooms with a terrace and a wonderful mountain view including Hanalei Bay. The rooms were large and we had more than enough space in the bathrooms too. The daily maid service was excellent as was the evening turndown service. The staff throughout the hotel always cheerfully greeted us and asked if we needed anything. The front desk was equally helpful and attentive to our requests. The parking valet staff were friendly and efficient. The pool staff took good care of us, setting us up with chairs, towels, adjusting the umbrellas, and offering to bring us water. We ate lunch at the poolside bar and grill several times. The food and drinks were very good. We watched the sunset at the bar several times along with several other guests. The views are stunning! We travelled with a 15-month old toddler and wasn't sure if all would go smoothly but the hotel is a very toddler-friendly place and she had lots of other children to play with at the pool and beach. We participated in several events at the hotel, including lei-making, sand sculpting, and s'mores on the beach. I highly recommend this hotel, it is a gem!
May 22, 2014
Rated 5 out of 5 by 2of7 Exceptional place
St Regis Princeville has everything - location, beauty, top notch service and incredible facilities. The ocean view from our room was breathtaking. Dining at the terrace each morning a joy. The beach and pool are spectacular. The Kauai Grille delivered with a grand dinner. We also golfed both Prince and Makai which were awesome. The spa completed our stay, which was excellent.
If you are thinking about Kauai for a special occasion - there is no other better hotel.
August 7, 2014