Rated 5 out of 5 by BenjaminLT Epitome of comfort
Nestled in possibly the nicest location of Kauai. The view is one-of-a-kind. The sunsets are breathtaking and perfect. The water is majestic. Everything you need and most importantly want are all found at the St. Regis Princeville. It is hard to leave the grounds, but remember that Kauai and specifically Princeville have lots to offer. The concierge and near all staff have great recommendations for activities, dining, and relaxing. It was a perfect experience.
June 8, 2014
Rated 5 out of 5 by Martune Honeymoon Suite
The staff at The St. Regis was incredibly nice to me and my wife. From the second we arrived until the moment we left we felt the love from all of you. When we arrived in our room a beautifully decorated set of chocolate covered bride and groom strawberries awaited us. Nice touch! Our room had one of the greatest views I have ever seen. The dining at the hotel was first class. The views at breakfast were breathtaking. I would highly recommend staying at The St. Regis.
January 16, 2014
Rated 5 out of 5 by cheri101 Beautiful views - an amazing place here on earth!
Spent 5 nites in Nov (our 2nd time) we loved the hotel & views are stunning! Myrna provided 5 star service @ checkin; while fresh fruit was waiting for us in our room. Breakfast = excellent! Keep in mind - St Regis in Hawaii - so it will be expensive! Valet parking $20 & no resort fee - not bad & staff are friendly. They added a gift shop which was needed. Housekeeping service the best! If you want more towels, coffee, etc just ask. Cannot wait to stay here again.
November 21, 2011
Rated 5 out of 5 by Azntiger Outstanding Service
We just returned from a weekend stay at the St. Regis in Princeville.
The property itself is stunning but the service is what makes this place so special.
Each staff member was kind, friendly and most helpful.
Afternoon tea was a truly special event - it's no
wonder why they require a day's notice.
Special recognition goes to Jenny at the reception desk. She is a pleasure to talk to and really helped to make our stay so enjoyable.
We'll be back!
April 10, 2014
Rated 4 out of 5 by PeteCindy Room readiness
Although taken care of, there were several things out of order when we arrived in the room: ''
A/C not working
Safe not working
Most of the television channels not working
Seems these could have been checked into prior to room availability.
Also, given wrong information by Toppy. He told us we could walk to the hotel from the Hanalei beach. So my wife tried, and this lead to me trying to find her for over two hours. He also said, if we went sailing, we could see whales at this time of year. Good thing we did not go sailing, as we would have been disappointed.
Overall, however, excellent hotel, service. The people at the pool (Rachel especially) were outstanding.
My wife broke her foot hiking on the 17th, and when we returned to the hotel, the service was great.
thanks St Regis. We hope to return soon.
Pete and Cindy Krogh
October 20, 2013
Rated 5 out of 5 by Sams18 3,nights stay not enough to cover
Meet and great wonderful
Reception was very professional
First meet with buler was so good- but their ability to be helpful during your stay get lost in the changes from mgmt ( do I really need my pants pressed)
Food was pricey but excellent
Pool bartenders charge the same as upstairs but deliver a improper product in plastic
This property is just a big wow - with a few staff members that need to move on to less demanding environment
April 17, 2014
Rated 4 out of 5 by Texasvol Group Guest Behavior
A group arrived in the middle of our stay that almost ruined the stay. The hotel lost control of the pool area to this group whose behavior included bad language, shouting, mixing their own drinks then spilling them in the pool, food spilled into the pool, loud music they brought with them, and an overall lack of consideration for others. If we stay at this location again we will have it be assured groups like this are not booked during our stay.
March 16, 2014
Rated 5 out of 5 by TJA222 repeat visitor
We love this resort. The pool area is lovely and large. The beach is a few steps away from the pool. The staff at the pool and beach are terrific. The restaurants are excellent. We love the lobby bar area for relaxing drinks and appetizers. The rooms are large and comfortable. The champagne saber ceremony is better with Kaleo, since he is Hawaiian and his love of the islands is unmatched. We hope to see him resume this ceremony on our next visit.
November 22, 2013
Rated 5 out of 5 by RhodeIslandHoneymooners Best Part of Honeymoon!
My wife and I stayed here for two wonderful nights during our 2012 September honeymoon. To our surprise at check in, we were upgraded to the Royal Suite, the top room in the hotel! We were blown away by such a wonderful gesture. The room was beyond our wildest dreams, with spectacular views of Hanalei Bay. The staff was extremely attentive to anything we could have needed. The hotel grounds are beautiful, and food is very good. We recently visited Kauai again for our first anniversary, and though our budget didn't allow us to stay at the hotel again, we stopped by for dinner and drinks on a few occasions. The hotel was still beautiful, and outside of some spotty service in the lounge, the staff was still fantastic. We hope to be able to stay again in the future and highly recommend this hotel to anyone staying on the north shore in Kauai.
October 8, 2013
Rated 5 out of 5 by MrsCAC Exceptional
This hotel has harnessed the meaning of grand. The service is exceptional, the views are like no other, and the guest is allowed to enjoy complete rest. We do not regret upgrading to the Prince Suite. We enjoyed every moment of peace that the glorious view and sound of the ocean brought. The butler service was impeccable. We enjoyed conversing with the attentive staff. Our stay was so pleasant. We will certainly return to this special property.
January 20, 2014
Rated 4 out of 5 by Bob001 wonderful staff, with some exceptions; nickel and dime expenses
We stayed at Princeville for 13 days. When we inquired at check-in about the possibility of an upgrade because of the length of our stay, the response from the agent was haughty and supercilious -- and made us feel humiliated for even asking. The daily parking rate of $30 we thought was exorbitant. There was no morning coffee available prior to our exercise as promised , as opposed to every other St. Regis resort we have stayed at -- except if we wished to pay for it at the hotel cafe. The in room coffee maker was terrible. The daily Wall Sreet Journal was rarely delivered to the room as promised. That having been said, the remainder of the hotel personnel were terrific, from the bell staff to waiters to beach personnel. They were friendly and professional, and made our stay very enjoyable despite all of the above. We had a lovely stay otherwise.
February 21, 2013
Rated 5 out of 5 by wyotraveller Perfect facilities and location, excellent customer service
As a platinum Starwood member, I have stayed in many Starwood properties in a number of countries. With few exceptions, they have always met or exceeded my expectations. But the St. Regis Princeville is in a class by itself. The location is breathtaking, and the St. Regis did an excellent job of building a luxury property that takes full advantage of this. The staff was friendly and attentive, and made us feel so welcome and comfortable.
January 18, 2014
Rated 4 out of 5 by Whereintheworldismycoffee Bar None: Best Hotel and Location on Kauai
If you are looking for a nice hotel on Kauai, then the St. Regis is the place to stay. Staff is top notch and the property is gorgeous. Stayed here on our honeymoon and the location and overall experience couldn't be beat anywhere else on the island. Everyone from Drew checking us in, Matt at valet, Kristine at concierge, to Kaleo provided service you would expect from a St. Regis.
We did meet a number of honeymooners on the trip, but this is definitely just as much a family hotel. The pool scene was great, though it lacked a swim up bar which I believe it had yesteryears (bring it back!).
At the end of the day I would repeat my honeymoon at the St. Regis in a heartbeat. The views of the bay, amazing staff, and gorgeous property make it a hotel that is worth it in every which way. I look forward to going back for our five year anniversary in 2017.
August 13, 2012
Rated 5 out of 5 by Steve878 The Manager Made the Experience
On the spur of the moment while staying elsewhere on Kauai, I decided to treat my wife to a surprise pampered day & night at the St. Regis at Princeville. Lucky for me I talked to the Manager, Jeffery "Masa" Holeso...he set everything up ...could not have been better...thanks to Masa we have a lifetime memory that we owe to him...he is a gem and Starwwod needs to keep him in their Management...he know how to do things right!!!
May 7, 2014
Rated 5 out of 5 by tjb11 Absolute paradise
The St. Regis Princeville was the perfect place to start our honeymoon. The staff were so welcoming, gracious, and friendly and made us feel like it was a home away from home. We had breathtaking views of Hanalei Bay from our room and had just a short drive to amazing restaurants and attractions.
August 23, 2014
Rated 5 out of 5 by GD84 Perfect honeymoon resort
Got really great services all around. The restaurants were overall good but we were expecting a bit more considering everything else was so good.
September 10, 2014
Rated 4 out of 5 by Bowerboy wonderful way to finish two weeks on Kauai
The property is obviously amazing. - you know that!
The people working in the property are also obviously very proud to work there. The guys at poolside and the car parking people were particularly great. On the other hand, the reception people at the Manaka Terrace restaurant seemed to not embrace the welcoming approach of others in the property - Maybe they had two bad nights in a row
otherwise, it was a wonderful experience.
September 18, 2013
Rated 5 out of 5 by BethM Best Hotel on the north side of Kauai
Excellent customer service and beautiful views wherever you are in the resort gives this hotel top ratings. The rooms are very nice, although the balcony needs nicer furniture instead of cheap chairs and table. Not inviting to sit outside in them. Also, overnight parking is $30.00 per night plus tax. A hefty price when staying for a week. Overall, I would definitely recommend the hotel for it's beauty in a very beautiful place.
May 21, 2013
Rated 5 out of 5 by Joe1234 A great place to relax
Great location...staff and facilities were top notch...lots of food choices....Makena Grill ..delicious breakfast choices daily (kids loved)...Kauai Grill food was outstanding..variety of choices..(portion sizes varied especially for kids which was a slight disappointment)...however impeccable service...overall a great place to unwind for a vacation and just decompress...sit on the beach..read...be pampered...highly recommend
July 15, 2013
Rated 5 out of 5 by Luv2Vacation Recognition
We would like to recognize some of the stuff members that went out of their way to makes us feel welcomed. Noah from the pool area, top natch person, loaded with good information about the island and the resort. Jimmy from the breakfast dinner, also top natch, great person. Everyone was very nice, don't remember other names, these 2 stood out from the rest. The facility is in much needed upkeep and update. I would not rate this hotel category 7. The lady's bathroom by the breakfast area had only 1 toilet working, and the flash button moved around the whole in the wall, making it hard to flash, the bathroom dividers were like those found at a whole in the wall bar. People with children should be on the 1st floor and away from the ones who don't have kids with them, so they are not awaken at night by kids jumping from the bed to the floor, running and screaming.
April 24, 2013
Rated 5 out of 5 by bobpat Check in professionalism
We want to compliment Gary. He went out of his way to accomodate our needs. We have stayed at this hotel many times over the last 20 years, and had requsted a particular room with a special view. Unfortunately this room was not available. He worked and worked and finally was able to put us in a Junior Suite that provided a partial view of what we were expecting. The room was spectacular and we thank Gary for his efforts.
May 19, 2013
Rated 5 out of 5 by Edretti edretti
The location is spectacular! The hotel is beautiful and our room was impressive. What's more important is the courtesy and follow up by the staff. It will forever be a memorable experience. Unfortunately the rain put a little bit of a damper on our visit but the staff always turned something positive out of it. A rainy day at the St.Regis is always a better day then at work for sure! Thank you for a memorable experience!
April 1, 2013
Rated 5 out of 5 by Toejanious This place is BANANAS!
As a platinum SPG member who's been to many many many starwood properties around the world, I can confidently say that this is one of my favorites, if not my favorite. The hotel is gorgeous, the island is amazing, the food is fantastic, the spa is awesome, and the service is second to none. Came here for my wife's babymoon and 30th birthday. My only regret is that I didn't stay longer. I cannot WAIT to go back.
July 15, 2013
Rated 5 out of 5 by mateo79 Excellent service from the entire staff
Excellent service the and attention to detail at all levels. We ended our "babymoon" with two nights at this property and every St Regis staff member made an extra effort to see that my wife was comfortable and taken care of. Warm and welcoming environment from start to finish. Thank you!
August 14, 2014
Rated 5 out of 5 by HBMom1234 Best trip ever!
The staff made this trip amazing. Everyone from the pool staff to the butlers made us feel welcomed and relaxed. I loved all the extra special touches: Lie making, S'mores at night, Star gazing, french pressed coffee in our room and even in the fitness room each machine had a bottle of water and a fresh towel. Every detail was thought out. I can't wait to go back and enjoy this beautiful and welcoming Hotel.
May 29, 2013
Rated 5 out of 5 by tommyk7516 Best resort experience!
Just wanted to thank everyone on the staff of St Regis for the amazing service and hospitality. Truly one of the best resort experiences that we have ever had. The resort itself is amazing but ultimately it was the true aloha spirit that all the staff members provided that made the trip so pleasurable. Thank you very much to all at St Regis. Mahalo and see you in July! Dr. Tommy Kim
June 16, 2014
Rated 3 out of 5 by LocalGirl Great Location, not sure it is worthy the title St. Regis
The hotel is ideally located on the most beautiful stretch of beach in Hanalei! In the world!! Nothing compares. The staff is very friendly and professional, even though we were awaken at 9 am on the day we were checking out by housekeeping asking us if they could clean our room. The rooms are a little dated, in need of a serious facelift. The furniture looks like it came from a hotel liquidators. The stereo system was obsolete, it would not accept my iPhone4s in the docking system. The coffee maker was cheap and the coffee provided the worst. The exterior is moldy and in need of serious paint/power wash. It was our anniversary, very little was done to acknowledge this occasion. Actually, nothing was done. Quit pricey when the only plus is the location, but, I will probably overlook these things and stay there again because the location is that great and the staff is that super.
September 3, 2013
Rated 5 out of 5 by Winston13 Dream Vacation
Just returend from a 4 night stay at this exquisite resort on the beautiful island of Kauai. My husband and I were traveling with our two children. We had an absolutely fantastic experience at the St. Regis from the moment we arrived and were greeted til the second we pulled away (sadly)! The rooms were very spacious and well equipped, with stunning views of the ocean, pool, and beautiful mountains.
April 22, 2014
Rated 5 out of 5 by Ron9500 Service is everything
The St. Regis staff went out of their way to give us an amazing experience. Robert our butler was over the top.
Thanks again for a memorable stay.
September 3, 2014
Rated 5 out of 5 by dy5150 Outstanding staff
Friendly and outgoing staff. Nicely done on the majority of fronts. Only area that could be improved is the service and attitude within the bar/lounge area. Most of the staff was great, but a number of staff members seemed that they were in a hurry to get out of there around 10PM. Maybe this is closing time - but would have liked to have felt I had more time to relax and have a beer vs. holding people up.
April 22, 2013