Rated 4 out of 5 by Ebdingler Great Location, View and Facility - Attention to Detail Lacking
Best location in Hawaii! Incredible!
We had a junior suite and it was perfect. Waking up and looking at the view while enjoying coffee every morning was The best part of every day.
While the facility was great service was spotty and attention to detail lacking.
Butler Service - (1) no follow up on two things we asked for; (2) Late on prarranged items; and (3) I emailed them twice on other things and never reveived any response.
Makana Terrace - (1) they start set up around 5:30 am dragging tables and putting the dishes out. Staff needs to be sensitive and pick-up & move tables, not drag. Staff neesds to handle the dishes more carefully. Several people on our floor mentioned this noise issue while we were there; (2) Contential breakfast is poor. I have stayed at many Starwood properties an this is the worst contental breakfast I have experienced. Usually there is a choice of some fruit and a protein besides a little square of yogurt.
Valet, activities desk and pool/beach staff were all amazing! Very personable, professional, courteous and effiicient.
Bar food excellent!
March 22, 2013
Rated 5 out of 5 by dmm3869 customer service was awesome
excellent stay over July 4th 2013. all staff and management met all out needs. Internet in the room was not working the entire stay. overall, very happy with the stay.
July 8, 2013
Rated 3 out of 5 by jenn77 Only Ok
hotel is in beautiful location of island. Standards were not up to par for a St. Regis. room was only ok and the food at Jean Georges restaurant was so so, not great for over $200 per couple.
May 6, 2013
Rated 5 out of 5 by HawaiiTraveler St. Regis Princeville
The St. Regis Princeville is outstanding in every respect. The rooms, the grounds, the views, the food, the pool, the beach, the service. There is not one aspect of this resort that is not awesome.
November 27, 2012
Rated 5 out of 5 by jayhoffmann Anniversary trip of a lifetime
We spent the last night of our vacation at the St. Regis & couldn't have been happier. This was hands-down the best room, best view & best service I've received in 100s of nights of travel.
January 28, 2013
Rated 5 out of 5 by Tulago Casual Elegance
All of the staff were friendly and helpful, but Butler Caleb was outstanding and he made our stay very enjoyable.
We enjoyed the upscale elegance while being able to be Hawaiian casual.
March 26, 2013
Rated 5 out of 5 by Raw2012 My stay between 12/25/2013 and 12/30/2012
As a Platinum memeber with lots of experience at SPG, i indeed liked my stay at this resort. On top of the beauty, the staff and service were excellent. Only downside was the small beach.
January 2, 2013
Rated 5 out of 5 by PRae Wow!
My husband & I were celebrating his 66th birthday.
It was a perfect stay, including the surprise birthday cake in our room when we arrived.
Loved the hotel and the staff!
May 15, 2013
Rated 5 out of 5 by BizMan Great Experience!
Love this hotel!
The service and stuff are friendly and helpful.
The location is second to none.
The only minus: The Grill is overrated. Food was just OK... or below expectations.
June 23, 2012
Rated 5 out of 5 by Thetipsterman Great Time
We received an upgrade using Suite Nights and had a great room with a great view. The pool and bar staff were very friendly and helpful. We had a great time and will return.
March 31, 2013
Rated 5 out of 5 by DJSAJL2012 Great Honeymoon
The staff at this hotel was wonderful and made my wife and I feel at home. The upgrade was greatly appreciated and really wowed us for the room quality, service and the view!
November 27, 2012
Rated 5 out of 5 by Bstracick Hawaii jewel
Great resort, staff truly happy to assist. Room views are breathe taking and ocean provided whale sightings right out the window, would highly recommend this get away.
March 27, 2013
Rated 4 out of 5 by Fred The hotel was good
It had free food for the kids and had great activities to do in the vicinity of the hotel. Although the hotel was quite far from most locations it was still very good.
February 21, 2013
Rated 5 out of 5 by big24 Paradise
The front desk staff were exceptional and the atmosphere took my breath. The view of hanalei was inviting and the sun rays were sparks of life in different dimensions.
December 29, 2012
Rated 5 out of 5 by trevvie gorgeous property, and amazing staff
I probably have never been to a hotel with a staff as friendly, knowledgable, and accommodating as the staff here. also, the property is gorgeous and immaculate.
July 23, 2012
Rated 3 out of 5 by DebSue Location beautiful, food marginal.
Location is picturesque and poetic, but the food was marginal, choices on the property were minimal and the quality was sub-par for a facility such as this.
February 10, 2013
Rated 4 out of 5 by Bevobob Overall excellent experience
Everything was excellent except the unavailability of ice to the guests without calling room service.
July 8, 2013
Rated 5 out of 5 by MPan Very pleasent stay
The staff was extremely punctual and helpful at all times. the pool area was immaculate and the service was what one would expect at this level of resort.
June 7, 2012
Rated 5 out of 5 by Davidkpp 1st Class Experience
This Hotel exceeded my espectations in every way, from the location and scenery to the helpful and professional staff. The rooms are second to none!!
March 28, 2013
Rated 5 out of 5 by eflow12 View into Paradise
Waking up each morning and looking out at the bay and the mountains exemplified our stay; perfection.
July 3, 2013
Rated 5 out of 5 by srgas Luxury & Location
An extraordinary setting with superb service.
August 1, 2013
Rated 5 out of 5 by FrontOfTheCurtain A++ Experience
If you want a relaxing vacation with a VERY ATTENTIVE staff and excellent facilities and food options on the resort campus then look no furter.
December 16, 2011
Rated 5 out of 5 by Lester Thanks for a great stay
We enjoyed our stay very much! The hotel and it's setting is beautiful and the service provided us during our stay was outstanding. Thank you!
December 13, 2011
Rated 5 out of 5 by Bill21 Attention to Detail
Room attendents to pool staff to food staff the best we've ever encountered. Management met with us and helped alot with check in problems.
February 4, 2013
Rated 5 out of 5 by Club2013 The butlers!!
We were on a butler level and everyone was absolutely amazing. The entire staff had amazing attitudes and were so quick to help!
April 27, 2013
Rated 5 out of 5 by clean123 Amazing Service
We had a amazing stay for the 5 days we were there. My wifes comment was that she was treated like a princess. Well done!
April 29, 2013
Rated 4 out of 5 by Labeed4kids This hotel has great views.
The suite we styed in was perfectly placed.....with an amazing mountain and ocean view. Our family loved it.
March 31, 2013
Rated 5 out of 5 by Alex333 Best Starwood Property I've stayed at
Stunning views from the room and incredible service. The hotel has exceeded my already high expectations. Mahalo!
December 6, 2011
Rated 5 out of 5 This hotel experience is a dream.
I love the St. Regis service and this hotel location is positively incredible. Overall a fabulous experience.
May 20, 2012
Rated 5 out of 5 by travelguy48 great hotel
the fog wall in bathroom needs to go...o exhaust fan in bathroom ..need more adjusting of shower head
March 18, 2013