Rated 4 out of 5 by klulow Beautiful but lacking
First and foremost the resort is very beautiful and much though has been put into luxury. However on this such experience it was already playing behind the 8 ball. We had such a horrid experience with the prior two Starwoods resorts that we had a sour outlook coming here. I must say that for the most part the service was great but then other times it lacked greatly. We had horrible experiences down by the pool with getting service and the complete lack of control of children. We spent far to much money to have to deal with the daycare you call a pool. There is no place to escape from the chaos. The beach, the pool, the lobby.... Not only that but we were denied usage of the pool do to a child defecating in the pool. In return for our $800 a night use of the resort we were given 500 points in compensation for our inconvenience. Yes its a nice resort but I dont think I would waste my money again for the over priced day care you run. I have been to far better maintained beaches and grounds. I would not recommend nor would I stay here again.
January 4, 2014
Rated 5 out of 5 by Jazztron Excellent accomodations!
Wonderful friendly service, the staff went above and beyond to delight us and we love the resort, 5 star all the way!
February 18, 2014
Rated 5 out of 5 by sherri1 Exceptional customer service!
Each time we asked a question, every staff member, without exception, would ask if there was anything else they could do for us. Whenever possible, they called us by name.
Probably the best hotel service I have had.
The property is beautiful and very clean.
I highly recommend this property!
March 22, 2013
Rated 5 out of 5 by Lisa84 Absolutely Fabulous!!!!!
This was the perfect experience for my family and I....so accomodating, welcoming from the time we arrived, helpful beyond any other establishment we've been to and so classy and professional. It was truly the ultimate experience and we would not hesistate to stay there again. BRAVO!!!
June 5, 2013
Rated 4 out of 5 by mcdsl Great hotel
Had a great stay hotel was very nice. The entire staff was exceptional through out the hotel. everyone was so polite and helpful. The only service that was disappointing on more than one occasion was the outside bar staff. (Bartender and servers) Would definitely recommend this hotel.
October 23, 2012
Rated 5 out of 5 by Carl59 Wonderful place to stay in Princevill
This hotel has a beautiful location with awesome views. The facility itself is first rate with well appointed rooms. The pool and beach are awesome.
February 9, 2014
Rated 5 out of 5 by Carm47 This hotel has excellent Customer Service
While spending our time at the St. Regis Princeville, with the Mercedes-Benz YES winners this past week, we had the pleasure of being treated with by far the BEST customer service from any hotel we have ever stayed at. Thank you for a wonderful experience which we will not forget.
March 27, 2013
Rated 4 out of 5 by Rob115 Food
Did not live up to culinary expectations having been at your other properties. Hotel beautiful, beach and views are nice but hard to get into water around the rocks. Service staff helpful and friendly.
January 19, 2014
Rated 5 out of 5 by SouthAfrican Stunning -
Absolutely stunning - we celebrated our 33rd wedding anniversary - welcomed with a chilled champagne in our room. The rain was disappointing - but we made the most of every moment of our stay. The room was so luxurious and comfortable. Wished we could have stayed longer!!
December 19, 2011
Rated 5 out of 5 by DrD1 Great hotel
Excellent location, great service, the meals at the Kauai grill were excellent. The ocean front rooms have a great view. The hotel had organized a 4th of July party at the Makana terrace. It was great. Recommend the hotel for further stays. Good snorkeling for the kids.
July 21, 2012
Rated 5 out of 5 by DrJO This hotel has the customer experience down to a science!
The hotel setting is exquisite! The rooms are appointed to a tee. The service is outstanding. The views are spectacular. The butler service is beyond belief. The best experience a vacationer could ask for. Dr JO, a Road Warrier who knows her hotel experiences
October 16, 2013
Rated 5 out of 5 by Rexram Our first St Regis and it will not be our last
My husband and I were loved the atmosphere in the resort, extremely relaxed, quiet and set in probably the most beautiful setting anywhere. The staff went out of their way to make us feel at home and truely expressed that wonderful spirit of Aloha.
November 15, 2013
Rated 5 out of 5 by GenX Beautiful location
The location could not be more perfect. It has the most amazing views in all of Hawaii, and is convenient for all of the activities available in the North Shore of Kauai. The rooms are brand new and very nice, and it is definitely top of the line in every respect.
December 6, 2011
Rated 5 out of 5 by Chrissycat08 Hands down the best hotel we have ever stayed at
From the moment we arrived, we were treated with everything you would expect from a 5 star hotel. The service was phenomenal, the meals were outstanding, and we highly recommend this hotel for anyone who wants to vacation in the north shore. We will back soon.
September 9, 2013
Rated 5 out of 5 by BJP0298 Outstanding service, food and beauty
The service was among the best and most personal that we have ever received at any hotel. The butlers were superb, friendly and helpful. The food at Kuaui Grill was fantastic - as was the service. The setting overlooking Hanalei Bay could not be more beautiful.
October 25, 2012
Rated 4 out of 5 by redchen nice hotel nice beach nice view!
nice hotel nice beach nice view!
February 21, 2014
Rated 5 out of 5 by LAG1 one of the best hotels
We spent a week here and it was a fantastic place. The view was amazing as was the staff. Staff was interested in guests and well trained. Only frustrating thing in the room were very cheap coffee makers. I would recccomed that they go to Nespresso makers.
December 27, 2012
Rated 4 out of 5 by rdehart pool staff
staff by the pool would walk by 5 times and never ask if you need anything or say anything ? hotel staff was good! pool staff needs training .
January 28, 2014
Rated 5 out of 5 by AvidTraveller One of SPG's Finest
My wife and I visited the St. Regis Princeville on our honeymoon. We'd heard so much about it, and our experience lived up to the hype! From the moment we drove up, we were blown away by the beauty of both the hotel and location. Highly recommended!
October 22, 2011
Rated 5 out of 5 by takaafro Great hospitality
I stayed at Junior suite for 4 nights.
We had a great time .
We stayed at our room longer ,even daytime.
Because our room is very conforatable.
Everything we want , All Staff did at once.
All staff has great hospitality.
This is everything for us.
May 10, 2013
Rated 5 out of 5 by Manju Spectacular!
I was here for an incentive trip and the St. Regis exceeded my expectations in every way. From arrival to departure, everything was perfect. View is magnificent. Room is huge with many extras and amenities. Spa is divine. Highly recommended.
April 15, 2013
Rated 5 out of 5 by waterman Eat on the terrace
If you have a chance to eat on the terrace at sunset, we highly recommend it. The food is great, service is good, and the sunset view spectacular. Do take your sunglasses . We are looking forward to another visit and another ocean view room.
November 26, 2012
Rated 5 out of 5 by db99 Fantastic Honeymoon Finale
We stayed in Princeville for the final two nights of our honeymoon, and the hotel definitely exceeded all hotels we had stayed in during the previous two weeks. Great service, and the staff went out of their way to help us celebrate.
November 16, 2012
Rated 5 out of 5 by JudyG7 This hotel was wonderful
Our stay was wonderful, the room was spacious. The view was great. The only thng that was dispointing was the beach. The sand was course and when you stepped on it us went down to you ankles. We were older so it was unstable for us.
March 9, 2013
Rated 4 out of 5 by DoctorJoshi Terrible breakfast options!
The breakfast choices were terrible and the same bad options everyday. The service was excellent but having the same bad menu every morning was too much to handle. When you pay $500 per day , you expect better breakfast options.
June 19, 2013
Rated 4 out of 5 by ipfreely Amazing View
This property is jaw dropping. Make sure you get a room with a good view.
If you have small kids, the kids room and pools are really nice, however you will be challenged to find adequate eating places in the nearby vicinity.
March 14, 2013
Rated 5 out of 5 by Aloha701 Best hotel in Hawaii
Great hotel. Awesome location. Every member of the staff was extremely friendly and helpful. Definitely would recommend and go back again.
January 13, 2014
Rated 5 out of 5 by Topshelf1 This hotel is outstanding
We spent the last 2 nights of our vacation here, and loved it. The rooms, the service, the pool, the beach (especially the ability to snorkel right on property) and the food were all exceptional. We cant wait to return.
June 17, 2013
Rated 5 out of 5 by Matt88 25th Anniversary in Paradise
The property is amazing, but the staff is even more amazing. All wants were met. Whatever the request. It was simply a relaxing fun time in Princeville made even better by the attentive staff. We will return!!
October 17, 2013
Rated 3 out of 5 by Fairyqueent Disappointing Honeymoon
We had very high hopes and expectations for this hotel, and decided to spend our honeymoon here. All of the staff with the exception of the front desk people were wonderful. The front desk service could definitely be improved. We arrived at the hotel at 3pm to learn that our room was not ready yet. The front desk lady said she would call us once the room was ready. Check in time of 4pm rolled by, still no phone call. 4:15 - still nothing. The pool bartender overheard us talking about it, and nicely offered to call the front desk to check on our room. It was ready, but geez thanks for the call.
We also had let the hotel know it was our honeymoon. There was no acknowledgment from the hotel of this special occasion. Any small gesture would have been appreciated, but sadly there was nothing.
Food and drinks - super overpriced. Pool area - it was like a kiddie pool and playground with kids screaming and playing, not our idea of relaxation. Rooms were clean but very dated. When you are paying these kinds of rates at a hotel, this hotel will leave something to be desired.
June 2, 2013