Rated 5 out of 5 by Camy2079 Expectations were blown away
We have stayed at several St. Regis hotels and although the others were great they could learn a few things from the St. Regis Princeville location in terms of making guests feel special. From the time we arrived the service was impeccable! The hotel is breathtaking and has the best location on all of Kauai. All our expectations were blown away. We can't wait to go back!
May 20, 2013
Rated 2 out of 5 by Private2013 Duty Manager needs better calibre
Staff ruined the stay for us by not managing few situations professionally.
October 2, 2013
Rated 5 out of 5 by Rickc316 Welcome Atmosphere
St. Regis is a truly exceptional hotel. Every aspect of a guest's stay is carefully attended to.
Our ocean view Jr Prince Suite was stunning with its unbelievable view of the ocean and mountains. The sunset was magnificent.
Furnished in great taste and design along with pleasant and cheerful staff....may be the best hotel we have ever experienced in our 37 years together.
March 4, 2013
Rated 5 out of 5 by Rico Butler Suites
Excellent overall. We had two reservations, two nights in the butler suite, and 5 nights in the standard upgraded room. The two nights in the butler suite (501 i think) was flawless. ONLY complaint? The hotel staff called a total of FOUR times to remind me, that i was to be packed and ready to move after the 2nd night. Yes, i was aware, the FOUR calls probably unnecessary.
September 29, 2012
Rated 3 out of 5 by helen12 disappointing experience
We arrived earlier than check in time, so waited at the restaurant . We ordered our lunch and it took 45 minutes to be served. I had flatbread sandwich which is cold & bread was obviously reheated by microwave. After front desk called us, we checked in and went to our suite room. We were told our luggage will arrive shortly and the butler will come to meet us in our room. I waited 30 minutes in the room before I called the front desk about our luggage. She said they will come soon. I waited another 15 minutes. No luggage arrived. So I went down to the bell captain's desk. The lady said to me she was not informed by the front dest that the room was ready. I showed my room key. She didn't believe me until she called the front dest by herself. I didn't want to wait any longer, so I carried all our luggage by myself. No one showed any apology about delay nor inconvenience. Plus no butler showed up during our entire stay.
February 18, 2013
Rated 5 out of 5 by ag76 Romance
I booked this hotel for a romantic getaway with my girlfriend and it didn't disappoint. The entire staff was very helpful and informative. They met all of our needs and even offered to give us a first hand tour of the resort. Our room had a spectacular view of the ocean and pool area. The resort had a private feel to it at all times and we can't wait to return.
December 19, 2011
Rated 4 out of 5 by Unothedish Amazing staff!
PRO-By far the most attentive staff we have encountered. All employees went above and beyond our expectations to make our stay enjoyable.
CON-The restaurants are over priced and lack quality in their dishes. Pool bar had limited menu during our stay. SPA was also overpriced and the quality of the services provided were lacking for a 5 Star hotel.
June 11, 2013
Rated 4 out of 5 by squashedfeet Great hotel
The hotel is beautiful and the view priceless. However, compared to other places we have stayed we felt the level of service was lacking. We also felt that things were overpriced and that we were "nickel and dimed" on everything. In addition, we felt this hotel could have been anywhere in the world. The inside was missing some of the Hawaiian culture/feeling.
February 26, 2013
Rated 5 out of 5 by ms247 Amazing Stay in an Exceptionaly Beautiful Setting
We stayed at the St Regis Princeville while on our honeymoon. It was one of three hotels of our trip, but was by far the best of the three. The hotel's location is incredible, the view from our room was stunning. (I actually preferred to have some mountain view along with the ocean since that is the unique part of the Kauai landscape.)
But truly one of the best parts was the staff. They could not have been nicer and more welcoming. From Michelle, the concierge who booked our helicopter tour before our arrival, to Shawne (I hope that was his name) who checked us in, to Tom, our waiter at Makena Terrace restaurant, everyone made us feel truly special and welcome. When we checked in we looked like drowned rats, since we had stopped off to snorkel at one of the beaches on the way, but the staff did not make us feel bad that we look so disheveled. In fact they took a picture of us overlooking the view from the balcony and somehow managed to make us look fantastic. Guest relations sent a bottle of champagne to the room, which was a really nice touch and really made us happy to be there.
We ate at Makena Terrace on our first night and the food was so amazing we went back on our third day. We only had breakfast there one day, it was also very good. The weather was not the best during our trip, so we didnt get to enjoy the beach or pool as much as I would have liked. I did get one drink beachside- it was recommended by the waitress and think it was called a Kona Gold. It was fantastic, as was the delightful waitress who suggested it.
The worst part about our trip was the weather, but I can't blame the hotel for that. And while pricing is expensive, it is truly a top-notch experience.
The St Regis Princeville was an incredible place to stay and I know I will remember it for years and years to come.
October 18, 2013
Rated 5 out of 5 The best Kauai experience 2nd only to Kauai's natural beauty!
The true value of the St. Regis is its team. We have traveled all of the world and have never experienced such sincere hospitality and professionalism. The team provided excellent recommendations to maximize our 4 day stay and supplemented that with impeccable service! We truly cannot wait to return just to be spoiled by the entire staff.
June 20, 2013
Rated 5 out of 5 by thebat58 great place to stay
We had 2 rooms booked and we had beautiful suites with views and out door terraces - just brilliant. The Butler services was fantastic - having someone to unpack and pack your clothes for you and ring first thing in the morning for your cup of tea is so well worth it. Helpful staff and great facilities. We would definitely come back and stay here again.
January 16, 2013
Rated 5 out of 5 by AMTrek Honeymoon Dream!
What a stay! The St. Regis takes amazing care of their honeymooners...The service was above and beyond! Rose petals on the bed, truffles, champagne, thoughtful notes...we were so tickled! The food at the Kauai Grill blew our minds and we had a blast at the dinner show. Thank you so much for the incredible hospitality.
July 13, 2013
Rated 5 out of 5 by marsita A dream hotel experience
I have wanted to stay at the Kauai St. Regis hotel for several years and just completed a two day stay. It was a fantastic hotel - our room looked over the pool and Hanalei Bay. The views were breathtaking, food at restaurant and pool side very good, and staff very friendly and helpful. I want to return soon - it was an exceptional experience.
May 2, 2013
Rated 5 out of 5 by Rocks Best hotel I've ever stayed
This hotel is exquisite. Superior service and location. Large and spacious suite. views from the room and hotel are the very best. beautiful beaches and pool. relaxing environment. Can't wait to return.
September 6, 2013
Rated 4 out of 5 by Stretch Very quite place- excellent staff!
Unfortunately my wife arrived sick so she had to stay in the room for three days! So didn't get away much but the staff where excellent! Very nice people great attitudes! Location is a bit off the beaten path and local town doesn't offer much in the way of shopping. Pool is nice but a bit cold! Spa had no hot tubs or pools, great massage however.
March 3, 2013
Rated 4 out of 5 by TonyM Great stay!
Used cash and point redemption for 4 nights last week. Service and room exceeded expectations. SPG Gold upgrade to mountain view room with balcony. This was the 2nd of 4 Starwoods properties on this trip and worth the splurge. Only negative was the three elevators to get to the beach/pool area. Other than that, fantastic resort and great service.
February 11, 2013
Rated 5 out of 5 by WPM3 5 Star Hotel at One of the Most Beautiful Places in the World
What a great convenience for those lucky enough to visit - the confluence of the natural beauty of the north coast of Kauai with a top resort which allows you to relax with every comfort and take advantage of many adventures. The facilities and staff at the St Regis are superb and the restaurant options delicious! Mahalo!
July 3, 2013
Rated 4 out of 5 by St1507 Beautiful resort
The Monarch suite was wonderful and the butler service excellent. My only complaint for this resort is the food. Sub par for a resort of this caliber. We had just arrived from visiting the Four Seasons on Hawaii where the cuisine was excellent. The food here was overpriced for the hotel convention food quality. You need a new chef and a new menu.
January 28, 2013
Rated 5 out of 5 by SAJCG88 Beautiful hotel, exceptional staff, picture perfect location!
My husband and I were contemplating various locations around the world to celebrate our 10 year wedding anniversary, and we ended up selecting the St. Regis Princeville. The St. Regis met all of our expectations for a romantic and relaxing getaway. Everything was just truly exceptional from the moment we stepped out of our car and were greeted from the friendly valet staff. In my opinion the hotel has the best location of all the hotels on the island. The view from our room overlooking the pool and ocean was simply amazing. The food was top-notch, from the breakfasts at Makena Terra, to the poolside meals, to our two dinners at Kauai Grill! The staff was attentive, personal, and genuinely friendly. We really enjoyed various conversations with the pool staff, bell service staff, valet staff, wait staff, and concierge. Everyone made you feel very special and welcomed. I already long for the day I get to return to this little slice of paradise.
September 29, 2012
Rated 5 out of 5 by Honeymooner2012 Exquisite Experience
The St. Regis Princeville is the ideal hotel destination on Kauai. From the friendly porters when you drive up to the hotel to the warm and helpful personnal at the pool - everything is perfect.
The staff at the reception area and the concierge personnal were all accessible and hapy to share their insight on the island and the property.
October 24, 2012
Rated 5 out of 5 by Fay4 Treated Like Royalty!
Everyone, from the concierge, the wait staff, the housekeepers, the valets, EVERYONE...called us by name! They were accommodating, friendly, and efficient! They treated us like WE were their most important guests! All were great, especially Jimmy, Daniel, John, Anela, Ualani, Myrna, and Blake. We had a marvelous and memorable time!
November 17, 2012
Rated 5 out of 5 by Sweetwater Best in the Islands
We selected the St. Regis Princeville for our "wedding hotel" as we love the location as well as the hotel and staff. Is the St. Regis Princeville a great hotel? I booked and paid for all 18 members of our wedding party to stay here for four days. What does THAT tell you? Married on the beach below the hotel on 4/26/2013.
May 2, 2013
Rated 5 out of 5 by BigKahuna Exemplary Staff and hospitality
Our trip was a combination of business and pleasure - business for me and vacation for my spouse. In both cases, the service and hospitality at the St. Regis was unmatched.
Special thanks to Mr. Sgarbi and his team for "personalizing" our stay and making our visit to the island of Kauai a very memorable one.
June 17, 2013
Rated 5 out of 5 by cody1976 Fantastic Hotel Stay
The St. Regis Hotel is in an amazing location. The hotel itself is beautiful. However, the staff is what makes a stay at the St. Regis so nice. They bent over backwards to make sure we had a great time. Many of the staff took the trouble to call us by name. Our stay at the St. Regis was truly memorable. I'm sure we'll be back.
January 2, 2013
Rated 5 out of 5 by Emerald Stunning Experience
From the moment my wife and I arrived at the St. Regis, the experience was unbelievable. The scenery is absolutely stunning, definitely the most beautiful part of the island. The sunsets were amazing, the staff going out of their way to ensure everything was perfect. We can't wait to return again, hopefully this year!
April 14, 2013
Rated 5 out of 5 by 2013Craig Perfect in every way
From the minute you arrive, the staff is incredible.
They truly make an amazing hotel and grounds even better if that is possible.
September 10, 2013
Rated 5 out of 5 by Bill 3 Day Visit
We had 3 days at the end of a one month trip to Hawaii and stayed at the St. Regis. A wonderful facility, recently updated, close to many activities, the best sunset view in Hawaii and a top notch staff that consistent exceeded our expectations. Wehave stayed here before and will certainly stay here i the future!!
May 6, 2013
Rated 5 out of 5 by KarenK12 Excellent and Wonderful
Most beautiful location EVER!!! Every employee was so helpful and courteous! The Junior suite and kindness of the staff exceeded ALL my expectations! Hope to visit again soon! Early November was a great month to visit! Ate breakfast and dinner in the restaurant and the view and the service is spectacular ! Ask for Jimmy!
December 1, 2012
Rated 4 out of 5 by Snowbirds4 Wonderful vacation
We enjoyed our vacation very much. The hotel facility and location are great. Our main disappointment was that the retaurants are far too expensive. There are no reasonably priced restaurants/bars on site, which forces you to go off site. Fortunately, there are good places to go within driving (but not walking) distance.
January 4, 2012
Rated 4 out of 5 by Kunki78 Great facility for family and excutive conferance
In general, obtain very warm welcoming from the reception. I could not see many of view upon arrival due to late arrival, however, it provided superb view early in the morning. We were in conferance so I did not have adqute expereince but buquet service was oustanding, sending huge congratulation to F&B team. Mahalo
April 8, 2013