The St. Regis Princeville Resort

  • 5520 Ka Haku Road, Princeville,
  • P.O. Box 223069
  • Kauai,
  • Hawai
  • 96722
  • Estados Unidos
  • Mapa
 

Tarifas y habitaciones

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.5 out of 5 by 496 reviewers.
Rated 5 out of 5 by Best Place to Stay in Princeville Had a wonderful stay in Kauai. The location, pool, room, views and staff were wonderful. Special thanks to Shawn at the front desk for being so kind, accommodating and welcoming. Overall a great place to stay. June 23, 2015
Rated 2 out of 5 by Save your money My partner and I had been planning our return trip to Kauai for 11 months. We originally booked a different SPG property at a lower category rating, but then, based on the Starwood category ratings, we decided to splurge on the St. Regis category 7 resort, rather than a different SPG category 6 property. First I want to comment on the hotel itself which was a major disappointment. 1.When you upgrade to a ‘Ocean View’ room you would think that you would have an ocean view and a balcony. While we did have a nice view of Hanalei Bay and the mountains in the distance – we did not have an ocean view since it was blocked by a wall and the room had no balcony. When you say ocean view you also expect to view sunsets from the privacy of your room – no sunsets were viewable because of the way the room faced and the wall that blocked the ocean view. While some rooms may have had the represented Ocean View, ours did not. It is completely misleading to market this room as Ocean View. Additionally the lack of balconies is a major drawback. In fairness, the windows open and there is a screen, but my idea of Ocean View is not to sit on my hotel room’s club chair with my legs propped up on the window ledge to enjoy the view. Who goes to Hawaii to sit in their room and look at the view from behind a glass window? Even the lowest priced SPG properties we have stayed at on the island had balconies. 2.There was nothing luxurious about these rooms and in fact the rooms are in need of refreshing and feel dated. Today, when you go to a luxury hotel you expect outlets by your nightstand, light switches to control lighting from your bed. This hotel had neither. Instead there were power strips on the floor behind the nightstands. Not ‘luxurious’ at all. To further drive home how dated the hotel is, the IPOD/IPHONE docking stations used the old style (Pre- IPHONE 5) plugs so were useless to us. I expect a luxury hotel to maintain its technology, especially something like this to current standards. 3.The housekeeping was a joke. When you stay at a St. Regis you expect that at least the level of service and refinement would justify its price point. Housekeeping would come in, not replace the barware or accessories. We had to ask for coffee to be replenished and even more surprising- when we would turn around the chairs in the sitting area to face the window, they never even replaced the furniture in its original place and organized the hotel guide and magazines. The room looked as if the bed was made and that was it. In fairness to the hotel, after complaining on the second day, they sent us a bottle of champagne and from day 3 the room was satisfactory. Now comes the salt in the wound. We were so disappointed that I contacted Platinum customer service to open a case. This was by far, the most disappointing SPG experience we have ever had. When I received an email from the hotel, it came from the ‘assistant director of rooms’ and was prompt. The hotel generously offered some points to make up for the disappointment. I replied to his email requesting that he actually contact me to discuss a few details. I never heard back. I then attempted to re-send the email a week later after no response. The email was returned to me saying there was no such mailbox on the system (I replied to his email so I know the address to be correct). In fairness to the hotel, I thought that maybe this person was no longer employed by the hotel, but when you called his direct number, it was answered by his voice. Still, after multiple attempts, all emails to him were being rejected. I was also surprised that the hotel would not address a complaint from a Plantinum Guest either from the General Manager or at least a direct report of his. I was hugely disappointed by my stay at the hotel and now when attempting to reach out to the hotel management as a top tier Starwood member, I come to learn that even that doesn’t warrant any senior management involvement. In summary, given these experiences- management response to my complaint, the disappointing level of housekeeping service and management failure to properly supervise and train housekeeping staff and exaggeration of the room description and amenities I understand why the hotel is a disappointment. This hotel in no way should command the price they are asking and I would never stay here again nor recommend this hotel. I do not wish to appear ungrateful for the points I was offered, however they do not take away the disappointment both in my long awaited vacation experience and then how I was treated once I made my feelings known. For the money, you’d be better off at one of the lower category SPG properties. And for the record, Starwood, unbeknown to me has told me that the category ratings do not reflect the level of luxury, service or amenities of its properties, but rather simply measure ‘location’. Previously, the Platinum customer service agent that opened my case with the hotel stated it represented the revenue level the hotel brings to Starwood and does not reflect anything else. I’m not sure I really know what the category level means to me, a customer. In the end I would have been way better off at another SPG property for way less and I would have had my balcony. June 19, 2015
Rated 5 out of 5 by Beautiful sunsets, great snorkeling! We just departed the St. Regis and I must say they went above and beyond to make our 8 day vacation in paradise a memorable one. The staff was excellent and accommodating. Food was superb! Valet guys were so helpful as well as the pool guys! Concierge scheduled all of our activities for the week and we enjoyed every one of them. We can't wait to tell our friends about the St.Regis and the beautiful island of Kauai! Mahala and we hope to see you again soon! June 15, 2015
Rated 3 out of 5 by Wasn't for us Hotel views were great, but standard rooms seemed run down - old carpet. Definitely not worth the price point for regular rooms. We had the suite life promotion, still didn't seem worth the value. Biggest issue was the beach was overrun with kids and random people. If it had just been people from the hotel - it would have been okay - but they bused people in from the Westin and people came from all over to rent a beach chair. Definitely did not feel exclusive. Also food was pretty bad. April 17, 2015
Rated 4 out of 5 by Beautiful photos The hotel has a beautiful backdrop of hanalei bay and the mountains. Our family had a wonderful time relaxing at the hotel and enjoyed the amenities. April 13, 2015
Rated 5 out of 5 by Amazing Views Hotel was amazing everything was perfect from staff to location.. Kauai Grill was very good but not as good as last time I was there...Our biggest complaint is the showers the hand shower has very low water pressure and front desk said it was because of the amount of people there and I thought ok maybe but on the last day I had to shower at 4am to catch a flight and the water pressure was no different that is the only thing they need to fix. April 9, 2015
Rated 3 out of 5 by Valentine Dinner at the Makana Terrace On Valentine's day my wife and I along with another couple (we were all staying at the Westin Princeville) had reservations for a beautiful sunset dinner at the Makana Terrace. We were all very excited for dinner as we had heard nothing but outstanding reviews. Unfortunately 3 of the 4 were extremely disappointed with the meal. On the bright side, the Pre-fix Valentine Dinner was given very high marks...the courses with the appropriate wine pairings was a perfect match. The other 3 serves were not. 2 of us had the Surf and Turf...the Lobster was cold and butter appeared to start to solidify. The filet was very good, but once again luke warm at best. The forth person in the party had the short ribs...while somewhat flavorful, again the issue was with the temperature. Vegetables came out extremely hot...to the point that you actually couldn't eat. We also expected to have a few celebrator drinks with dinner, however, after the first round we decided to stay with water. The drinks while looking creative, did not hit the mark. As frequent SPG property visitors, this just did not meet our expectations. On the positive side, the wait staff was very good...hat's off to Jenny who did a great job taking care of us....I wish the kitchen would have done the same. February 18, 2015
Rated 5 out of 5 by Beautiful setting Wonderful hotel and facilities January 21, 2015
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