Rated 5 out of 5 by tjb11 Absolute paradise
The St. Regis Princeville was the perfect place to start our honeymoon. The staff were so welcoming, gracious, and friendly and made us feel like it was a home away from home. We had breathtaking views of Hanalei Bay from our room and had just a short drive to amazing restaurants and attractions.
August 23, 2014
Rated 5 out of 5 by edwin50 graet snorkeling site, beautiful location
beautiful location and view, great services and clean
August 23, 2014
Rated 3 out of 5 by kalitad Overall avg experience at world-class price
Facilities were beautiful, room was great and the housekeeping was excellent. The Kauai Grill was delicious and a highlight of the stay.
The main issue with the hotel was the service - there were a few exceptions, but generally it felt like the staff either didnt know what was going on or didnt care. Particular issues:
1) On the two days we were poolside, we never had an attendant come and ask us for a food or drink order. On the first day, we even told an attendant who was delivering a food order that we wanted to place an order. She told us she would be right with us but did not return. On both days we just ended up going to the bar/lunch place and ordering from there directly. In total we were at the pool ~5-6 hours and were never asked for anything.
2) On oour first night at the hotel I called the front desk to ask what places were open for dinner at the hotel. I was told incorrect information (that nearly everything was closed) when there were still two locations open.
3) The elevator broke down on the first day - there was no one there to redirect people and we had to go searching for helpo. Eventually we found someone to take us to the service elevator.
4) When I rented a kayak from the beach house the attendant had no idea how to fill out the forms or what to do. I dont blame the guy (it was his 2nd day), but he shouldnt be attending the station himself
5) we were on our honeymoon (and this was brought up at check-in and to our SPG contact) but did not get any perks or mention of this. Other hotels gave us a bottle of champagne and review websites mentioned that the st regis did the same for others...
Bottomline was the service was totally unacceptable given our expectations for this level of a hotel. (obviously the above are very "first-world" type of problems, but when shelling out for an expensive hotel, I think its reasonable to expect better service.)
Also, everything at the hotel was very expensive and there was a constant need to tip people. Felt the like the money was constantly being sucked out of my pockets.
August 24, 2014
Rated 5 out of 5 by AAM14 Amazing Honeymoon Location
My wife and I came here on our honeymoon and it was the perfect way to finish our vacation. The staff was amazingly accommodating and everything about the hotel was comfortable and great. The location is what makes this place though. The views from the beach and the rooms are enough to prevent you from doing anything else. It was a chore to pry ourselves away from the beautiful scenery and comfort of the hotel to go visit Hanalei and the other surrounding areas. We absolutely loved it and we will be coming back.
August 17, 2014
Rated 5 out of 5 by room904 Can't wait to come back
We had to leave a little early because we were worried about the hurricanes, but man, what a great trip. The staff make this place outstanding. They really try hard. The highlight of the entire trip to Hawaii was scheduling a private romantic dinner beachside, which was worth every penny and was the best meal we've ever had. Do yourself a favor and book it.
I could find areas that the hotel could improve, the rooms feel a bit dated, the televisions aren't that easy to use (but who cares), the pool food is way overpriced and mediocre, and the service on the terrace during sunset wasn't as good but mainly because it collects a crowd but it is so beautiful it doesn't matter (but I would stick to the sushi on the terrace).
All that being said, the stay was freaking wonderful. Just awesome. We will go back for sure and keep my fingers crossed for no hurricanes this time).
August 15, 2014
Rated 5 out of 5 by Lynnemce Amazing Property
This hotel is absolutely fabulous...it is one of the most beautiful places on the planet! From the time you drive up until the moment you leave, you are pampered to the max. I'd like to mention some of the wonderful members of the staff that made my stay so special: Timothy (valet), Erica (check in...great and personable experience), Flyn (Makana Terrece...awesome dining and service), and Phylo (bellman) upon departure. My special thanks go to Shane Komaine and his over the top pool and beach staff...they are definitely the heart and soul of the entire property....I had such great service from Rachael and although I didn't have any interaction with her, I was amazed watching Candice work...you couldn't ask for better wait help. My favorite employee at the hotel was Kaipo at the beach...he is an amazing young man who went to great lengths to make sure my every desire was catered to and greeted me like an old friend each time I saw him. Jeris also went that extra mile...thanks so much to the both of you!
The view from this property is amazing from the time you enter the lobby until you reach the lower pool and beach levels...it's so beautiful, you don't want to miss a minute...it's too gorgeous to even take a short siesta from your lounger overlooking Hanalei Bay!!!
The on property Kauai Grill is a must...out of this world!!!
August 4, 2014
Rated 4 out of 5 by JMA11 Great honeymoon experience
We had a wonderful stay at the St. Regis. We got a great suite upgrade for our one night stay and loved the champagne sabering ceremony at sunset. We came back from the pool to a cleaned room and chilled bottle of champagne to toast our honeymoon. Wonderful trip!
August 15, 2014
Rated 5 out of 5 by Lauren10 Great Babymoon
This was our second time staying at this wonderful hotel. My husband and I great stay. We really appreciated all of the special attention we receied from staff. In particular, the butler staff was fantastic (we loved Aynsley!). In genral the staff did a great job of making us feel special while we celebrated our babymoon. The only slight (and I mean slight) complaints are the the cleaning service in our room was inconsistent and I wish there was broader menu selection at the St Regis Bar as well Kauai grill. Other than that, we had great golf, spa, dinning and overall stay experince.
August 8, 2014