Rated 5 out of 5 by Lester Thanks for a great stay
We enjoyed our stay very much! The hotel and it's setting is beautiful and the service provided us during our stay was outstanding. Thank you!
December 13, 2011
Rated 5 out of 5 by alexk2127 Great hotel, great beach, great service
Great hotel in a beautiful part of Kauai
January 8, 2014
Rated 5 out of 5 by Bill21 Attention to Detail
Room attendents to pool staff to food staff the best we've ever encountered. Management met with us and helped alot with check in problems.
February 4, 2013
Rated 5 out of 5 by 2013Craig Perfect in every way
From the minute you arrive, the staff is incredible.
They truly make an amazing hotel and grounds even better if that is possible.
September 10, 2013
Rated 5 out of 5 by Club2013 The butlers!!
We were on a butler level and everyone was absolutely amazing. The entire staff had amazing attitudes and were so quick to help!
April 27, 2013
Rated 4 out of 5 by felixthecat Aesthetically beautiful
As soon as you pull up to the hotel you can see it is beautiful... the lobby and view is simply amazing.
November 10, 2013
Rated 5 out of 5 by clean123 Amazing Service
We had a amazing stay for the 5 days we were there. My wifes comment was that she was treated like a princess. Well done!
April 29, 2013
Rated 5 out of 5 by Alex333 Best Starwood Property I've stayed at
Stunning views from the room and incredible service. The hotel has exceeded my already high expectations. Mahalo!
December 6, 2011
Rated 5 out of 5 This hotel experience is a dream.
I love the St. Regis service and this hotel location is positively incredible. Overall a fabulous experience.
May 20, 2012
Rated 5 out of 5 by Nasam fabulous family vacation
st.regis in kauai was wonderfully located. amazing staff. fabulous to children.
will come back!
October 14, 2013
Rated 4 out of 5 by Labeed4kids This hotel has great views.
The suite we styed in was perfectly placed.....with an amazing mountain and ocean view. Our family loved it.
March 31, 2013
Rated 4 out of 5 by Bevobob Overall excellent experience
Everything was excellent except the unavailability of ice to the guests without calling room service.
July 8, 2013
Rated 5 out of 5 by eflow12 View into Paradise
Waking up each morning and looking out at the bay and the mountains exemplified our stay; perfection.
July 3, 2013
Rated 5 out of 5 by travelguy48 great hotel
the fog wall in bathroom needs to go...o exhaust fan in bathroom ..need more adjusting of shower head
March 18, 2013
Rated 5 out of 5 by Chessie Personnel
Wayne, Kawika, and Phylo were very courteous, helpful and friendly
November 18, 2013
Rated 5 out of 5 by Kauaivisitor Great hotel
Great hotel - spectacular rooms and views. Service was exceptional. Pool is wonderful
September 15, 2013
Rated 4 out of 5 by trinchi1 did not meet my expectation
magnificent location for a non beautiful hotel with staff that does not love their job
May 4, 2013
Rated 5 out of 5 by Doc97 This hotel was excellent.
The staff was very attentive. Each staff member always smiling and eager to assist us.
March 31, 2013
Rated 2 out of 5 by Private2013 Duty Manager needs better calibre
Staff ruined the stay for us by not managing few situations professionally.
October 2, 2013
Rated 5 out of 5 by DavidS39 Bali Hai
Loved the views and location.
Staff was very friendly, professional and accomodating
December 22, 2012
Rated 5 out of 5 by ETfromLB Excellent
Likely the top st Regis staff and location worldwide!
November 14, 2013
Rated 5 out of 5 by Leti44 Mahalo, St Regis Princeville!
To experience the resort was a once in a lifetime moment, and it was a true pleasure to be in such a magical destination and experience the top notch St. Regis service.
Please extend a heartfelt thank you to the following employees who assisted in delivering exemplary service in a manner that was genuine and refined:
- Jean and the rest of the PBX team – Jean assisted me with some very early morning requests for plates and an electronic tea kettle, in a wholehearted and caring manner. (Her speaking voice alone is lovely!) I also had a relatively odd request to dispatch a bag of rice to soak up moisture from my camera phone lens from a hike on the Kalalau trail; and Michael (bellman) who delivered it to the room promptly was very friendly and understanding about it.
- Matt, Toppy, and the other five-star valet attendants – who assisted us with our car during the stay, warmly greeting us upon departure and arrival by name every time we left or entered the building, and were always attentive to if we needed towels or water. I am especially grateful to Matt for his attention to every detail, who helped my boyfriend with his dive equipment and locating a fresh water station to rinse his gear out discreetly. We were always asked how our day went and how we were doing – and even if they could throw trash out/help clean out the car! As the very first point of contact, it was touching to be greeted in that way from all of the gentleman and ladies there.
- Trish and Michael with private dining – I was missing the full (daytime) menu for private dining in my room compendium, and Trish was kind enough to go over the menu with me in its entirety. She was very patient to take my order and list all of the side choices and sauces. Michael (Mike) who delivered our order is also to be commended for his kind service.
- To the housekeeping staff for the 5th floor – we came back to the room on the 2nd night and my make-up and toiletries had been arranged so nicely on a hand towel to the side of the basin, it was very touching to see someone take their time and put detail into their work like this. I am sad I was not able to meet the hard working ladies who make the room sparkle and feel cozy like that, but please advise them their labor did not go unnoticed!
- We had a superb check-out with Shawn at the Reception desk, and really appreciate the service to accommodate a late check-out and book us at the spa to freshen up prior to our late night flight.
I know it can be difficult to get recognition and praise for positive service provided, and I really wanted to highlight that those individuals really did make a difference in our overall experience. Please send everyone a big MAHALO NUI LOA on our behalves and feel proud for the work they do and the stunning location they not only get to work in, but live in as well.
March 15, 2014
Rated 5 out of 5 by KauaiBoy2013 Superb !!!!!
An exemplary hotel with the friendliest management anywhere in the solar system.
February 25, 2013
Rated 3 out of 5 by SPGAmbassador99 Honeymoon stay at St. Regis
Great facilities but a service which is unworthy of the St. Regis brand
August 13, 2012
Rated 5 out of 5 by Ssss082013 Very special hotel!
Excellent experience and its been a very special holiday.
September 9, 2013
Rated 5 out of 5 by Aloha to die for
Hard to believe it is rated a mere 6 category when it is a 7
January 29, 2013
Rated 5 out of 5 by srgas Luxury & Location
An extraordinary setting with superb service.
August 1, 2013
Rated 5 out of 5 My Stay
Great Hotel. Excellent Service All Around.
August 28, 2013
Rated 5 out of 5 by fjbfm great location with equally great service
great location with matching great service
June 20, 2013
Rated 5 out of 5 by JaedensMommy Loved it!!!!!
Everyone was exellect great service!!!!!
December 14, 2012