Rated 5 out of 5 by ltmp Wonderful, romantic honeymoon
We thoroughly enjoyed our stay at the St Regis Princeville. This is the place to be treated like royalty! The staff were very personable and made us feel welcome at all times. The facilities were gorgeous. We were so happy with our decision to stay here and will definitely return!
May 21, 2014
Rated 2 out of 5 by JAM1280 NOT a Five-Star Hotel!
My husband and I traveled to Kauai for our anniversary. The island was beautiful but St. Regis was NOT a Five-Star hotel (closer to a 2.5 star). We were extremely disappointed.
*Bottle water was provided by the valet team upon departure and arrival.
*The pool and beach had water containers for your enjoyment.
*Makena Grill had delicious breakfast and dinner options.
*The beach was clean.
*5 days (out of 8 days) the valet team “ran out of towels.” I put it in quotes because each time we were told they had been out of them for a long time. Why tell me this? Why not go get more towels? When asked where we should go to get towels we were told to “try the pool.” Very annoying and not helpful.
*As mentioned above it was our anniversary. Our travel agent told us that this had been passed along to St. Regis and to show our marriage certificate for a complimentary bottle of champagne. I’ve never had to show a certificate before but each hotel is different so I found ours and brought it along. At check-in I explained that it was our anniversary and asked about the champagne. The lady was very nice and said the champagne would be delivered to our room. It never came. I called the front desk to inquire and again I was told it would arrive shortly. It never came. I gave up.
*Housekeeping: AWFUL. At check-in the bellboy makes a big deal about showing you the two buttons at your door “privacy” and “housekeeping.” Three mornings we left for over 6 hours and pressed the “housekeeping button” before we left. We returned with rooms that were still dirty. I was very disappointed when I called the front desk and the woman accused me of leaving the “privacy button” on instead of the “housekeeping button.” She did not even apologize.
*Wake-up calls: Don’t count on them – we missed a planned activity one morning because it never came.
*Yoga: $12/person with dirty mats. If I pay $12 for Yoga I expect the mats to be CLEAN.
*Concierge Service: Was AWFUL. All they wanted to do was have us commit to a TIMESHARE TOUR. I do not consider a hotel luxurious when each time we use the concierge service we have to listen to a timeshare offer.
*Privacy button: Doesn’t work. At 9am on our last day of vacation we had knocking at the door. It was an employee wanting to see if we had any DIRTY GLASSWARE that needed to be cleaned!!!!
Things to Know:
*There is no self-parking. Valet is $30/day. While Tripadvisor reviews spoke about difficulty with obtaining cars in a timely manner we never had to wait more than 5 minutes (and we didn’t call ahead).
August 15, 2013
Rated 4 out of 5 by Lovingkauai Amazing location
This was our 2nd stay at this hotel. The location just can't be beat, beautiful beyond words. Almost without exception, the staff were warm and welcoming. Things are maybe a bit laid back, but that's one of the charms of Kauai. We felt very welcome and can't wait to return!
July 8, 2014
Rated 3 out of 5 by TwilaFern Great location and staff, little problems and extra costs add up
Beautiful beach on premises with great beachside amenities. All staff were excellent. And our room was quiet with a nice view. Small annoyances with the facilities did chip away at the experience, however - a DVD player that would not work correctly despite visits from technicians and a toiler that would not stop running 24/7 chief among them. Also, the unavoidable $30/day parking charge plus very high daily tax rate - in addition to the room rate - made things more expensive that expected, and made us feel nickel and dimed after already paying and coming to terms with a very high daily rate.
Also, if having a quiet beach experience is important to you, you must avoid the summer months - loud kids and teens everywhere (and their loud parents hollering at them all over the place).
June 30, 2014
Rated 5 out of 5 by wbadger531 A 5 Star Experience!
From the moment we arrived, we were greeted with genuine hospitality. Mark helped us load our bags unto a cart and escorted us to the front desk to introduce us to Erin. Mark wished us a wonderful experience. Erin welcomed us in. She kindly set us up. I have to thank Sheena, Erin, and housekeeping for helping me get into our rooms an hour and a half earlier than check-in. They helped accommodate my request since it was my wedding day. Sheena, especially, helped me with all the phone calls she patiently took. Thank you! It meant a lot!
Our stay was everything that you would hope for- relaxing, exquisite, and hospitable. Noah, our server at the beach, was amazing. His attitude and joyfulness was contagious! He made us laugh and helped us truly relax. I want to go back to your beach for the view, the water, and Noah's wonderful personality. Thank you, Noah, for being you! We hope to see you next time we visit.
I, also, have to talk about our wedding experience. This is where I have to talk about Leon Pellicer. He was our biggest blessing on our wedding day. He helped set us up in the private room at the Kauai Grill. He was so happy to set us up and to grant us a wonderful place in his restaurant to celebrate our wedding union with our family. In addition, Mr. Pellicer helped us with other little wedding ideas, which is totally outside his expectations! Mr. Pellicer, you will forever be in our hearts for the special acts of genuine hospitality you gifted us with and for contributing to one of the most special days of our lives.
We had a perfect day. In addition, our dinner at the Kauai Grill was the best dinner we have ever had! Thank you, Texas Billy Zetes, for the professional, courteous, and timely service. Thank you, Chef Maxime Michaud for all the delicious and exceptionally flavorful dishes. We really appreciated the amuse bouche you sent out (that definitely woke up our palates! yum!) and for the tableside visit. What an honor! Thank you, three, for allowing us to take a group photo with you!
From start to finish, your establishment has wowed us. On our way out, Virgilio Ballesteros, helped us with all our bags. He organized everything into two different cars for us, exactly as we had requested. We had a chance to hang out and talk to him while waiting for the other half to meet us. What a nice person to wait with us!
Lastly, I want to give a shout out to the entire St. Regis Princeville Resort team. Thank you for the bottle of Champagne on our wedding night and for the congratulation cards.
From our hearts....we'll see you on an anniversary trip,
June 2, 2014
Rated 5 out of 5 by Marian24 Spectacular stay!
I enjoyed a 9-night stay in late April/early May with my family, and it was truly one of the most relaxing vacations in a very long time. We had connecting rooms with a terrace and a wonderful mountain view including Hanalei Bay. The rooms were large and we had more than enough space in the bathrooms too. The daily maid service was excellent as was the evening turndown service. The staff throughout the hotel always cheerfully greeted us and asked if we needed anything. The front desk was equally helpful and attentive to our requests. The parking valet staff were friendly and efficient. The pool staff took good care of us, setting us up with chairs, towels, adjusting the umbrellas, and offering to bring us water. We ate lunch at the poolside bar and grill several times. The food and drinks were very good. We watched the sunset at the bar several times along with several other guests. The views are stunning! We travelled with a 15-month old toddler and wasn't sure if all would go smoothly but the hotel is a very toddler-friendly place and she had lots of other children to play with at the pool and beach. We participated in several events at the hotel, including lei-making, sand sculpting, and s'mores on the beach. I highly recommend this hotel, it is a gem!
May 22, 2014
Rated 5 out of 5 by Denis An hotel with a view
This was our second stay at this St-Regis. We were truly impressed by the location of this hotel the first time to warrant a second visit.
From the valet service, to the personal greeting you at the front desk, to the staff greeting your for your meals, to the staff at the pool, you feel everyone's committment to outstanding customer service.
This time we were fortunate enough to be upgraded to a bay & ocean view room.
My wife enjoyed her birthday at this hotel and we surely look forward to another visit.
I keep telling all of my friends that this hotel is the closest one can be to heaven!
Thank you to everyone who is being so nice at this hotel
February 17, 2013
Rated 5 out of 5 by R2014 Upstairs/Downstairs in Paradise
A great, sumptuous, hotel where all things are possible and the staff understands they are there for the care of the client. Our room showed signs of aging, with dirt accumulated above the frosted lighting panels in the ceiling of the bathroom, but the view of the bay and the setting of the property take your mind away from all that does not glitter.
A wonderful location with outstanding restaurants.
April 28, 2014
Rated 5 out of 5 by nonicknames definitely
Great stay. Was here for our honeymoon. Lobby area view is surreal. Would definitely stay here again.
May 16, 2014
Rated 4 out of 5 by Nancy mixed signals from a gorgeous property
we checked in for a 2 night stay and had a poor experience from both the valet who met our car and the check in desk. I felt that they thought since this was the St. Regis that being snooty to guests was acceptable. As our room was not ready we went into the local town for lunch and came back a few hours later.
We were given our keys and were delighted to find we were upgraded into a gorgeous one bedroom suite with beautiful views. I then received a call from the front desk manager as my concerns about my initial experience must have been forwarded to him.
From then on the visit was a delight- the room was lovely, the hotel is gorgeous and the bar in the lobby, while very pricey, was a great place to sit for hours watching the sunset and eating their fabulous sushi.
The location of the hotel is right on the water so it is beautiful however be prepared that this is a sleepy little town with not a lot to do. Great hiking and outdoor activities though.
I was so pleased by the service received by the manager that I left him a thank you note written while at the hotel
July 6, 2014
Rated 5 out of 5 by Chad13 Honeymoon
If you have the opportunity to stay at this hotel do it! It has some of the most amazing views I have ever witnessed. I highly recommend this property.
Hotel, pool area, pool staff, hotel staff and comfort were exceeded everyday. Probably the only place I have ever stayed and was sad to leave after 7 nights. Great job St Regis!!
April 29, 2014
Rated 5 out of 5 by WalnutBaron Unforgettable
The St. Regis Princeville is one of the world's great hotels. From its singular perch on a cliff overlooking the incomparable Hanalei Bay with the fabled Bali Hai looming in the background, to the fantastic service where the staff are trained to remember your name from the moment you check in, to the beautiful rooms overlooking the bay and the grounds, to the sumptuous restaurants serving authentic Hawaiian and Asian-Pacific dishes, the St. Regis exceeded our expectations in nearly every regard.
Our only nit--and it's a small one--is that the re-design of the hotel which was executed about a year and half ago was, in our opinion, not an improvement. The hotel lost the classic Old Hawaii ambience that existed when the hotel was known as the Westin Princeville.
November 9, 2011
Rated 5 out of 5 by drbisco Wondeful stay
Had high expectations for pretty much everything in this hotel and was by far, the most I've spent on a hotel ever, but it lived up to expectations in most ways!
-Amazing views of Hanalei Bay - location cannot be beat
-Service was attentive, prompt, and very friendly
-Spa services and faciltiies were top notch
-Cocktails were interesting, strong, and reasonably priced
-required $30/day valet parking
-Food options were just ok (ate at the Bar and at Makana Terrace)
June 26, 2014
Rated 5 out of 5 by JaaJax Location, location, location...
This is one of the most scenic hotel locations in the world. The view cannot be adequately described with words. Simply amazing! However it does rain frequently because of the location in a rainforest. The staff was mostly wonderful and incredibly kind and responsive.
April 28, 2014
Rated 5 out of 5 by borntraveller Thank you for great stay
We recently spent two nights at this property and were extremely impressed with the friendly atmosphere and attitude of the staff. It made our stay. Not only will we tell all our friends about the hotel we also plan to return next year for 4 nights.
July 3, 2014
Rated 3 out of 5 by wlthdoc Not the St. Regist I know
A friend suggested that i stay at this property (this was a brief business trip). I recently stayed at the St. Regis Dana Point and had a wonderful stay. This hotel looked tired, old and not a 5 start level. The furnitures in my room looked beat up, scratches on the desk and lamps. Horrible room service food and the service!! I did enjoy the two restaurants for breakfast and dinner. Great wait staff!! Great location and the view is fantastic. It's shame that the service and rooms are not at the 5 star level.
November 24, 2012
Rated 5 out of 5 by Jimbo68 Our Favorite Hotel in the World
This was our third stay at the St. Regis Princeville, and, as before, the stay was exceptional.
July 4, 2014
Rated 5 out of 5 by pickytraveler78 Beyond All Expectations...
The St.Regis Princeville exceeded all of our expectations. The facility itself is fantastic and coupled with an unbeatable location it really is the best possible choice on Kauai. My wife and I were there in September 2012 for our anniversary and they took care of our every need with an effortless precision. All of the luxury you would expect from a St. Regis with personal touches that went above and beyond: everything from hand written notes, to everyone on the staff knowing our names by the second day. The butler suites are out of this world. resplendent in marble and overflowing with creature comforts. The views of the bay and the mountains in the distance shall stay with us for years to come. At least once in your lifetime, you should stay here. we hope to make it several times if we can!!
October 1, 2012
Rated 5 out of 5 by BenjaminD433 Special thanks to:
Matt at the Makana Dining Terrrace was as top notch as they come. He gave us phenomenal recommendations for hiking, food, and was very attentive multiple days during breakfast. We were appreciative of his professionalism, and with the level of service he provided us.
July 1, 2014
Rated 5 out of 5 by Chris707 Luxury and Beauty
Staying at the St. Regis Kauai was a joy. Every minute
of our stay was relaxing and enjoyable. The location is
absolutely exquisite and the staff impeccable.
July 2, 2014
Rated 5 out of 5 by BobW AMONG MOST SPECTACULAR SCENIC VIEWS AND PROPERTIES ON PLANET -- MUST GO!
This resort is one of the most spectacular locations and properties on earth -- a MUST GO! We travel a lot-- Starwood Platinum 100+ nights annually. We tell everyone if you have one place, THIS IS IT! The view of the mountains, cliffs, ocean bay sweeping across to the Napali Cliffs and forest underneath it where South Pacific, Bali Hai, Indiana Jones, Jurassic Park, and more all were acted and filmed... it's as romantic and inspiring as you get. And the St. Regis (recently upgraded from a Westin already lovely) gives impeccable service in the rooms, dining rooms, poolside at the infinity pool sweeping out to sea and the mountains, and the private beach which is nice to swim and run on (and where you see all the scenery along the forest-side beach). GM Milton and his Assistant Kelly are the BEST. They recognized us and upgraded us as multiple return guests and Starwood Platinum, but they are nice to everybody. Kelly gave great welcome hello and Milton had wonderful reception in the awesome living room lobby with the picture windows out to the sea and mountains. Concierge had great restaurant recommendations. "Butler" amazing pressing jackets, slacks, shining shoes! A favorite part, hiking on nearby trails especially the Kalalau Napali Cliff Trail (not difficult) is most scenic conceivable as is the short 25 minute drive to "end of the road" trailhead where it starts. We will come back a lot and recommend others go see this place... Amazing.
May 4, 2014
Rated 5 out of 5 by KazufromOahu Luxury in Paradise
From the moment you drive into the resort, you feel the elegance and beauty of Princeville. The lobby is amazing and the views even more breathtaking. Even though it rained a little every day I was there, the sun shone through and it was a tropical paradise. As they say, no rain - no rainbows so I didn't really mind. On the last night of my stay there was a strong rain, which created these beautiful waterfalls that I could see from the lobby terrace all across the mountain range. Coupled with the beautiful resort, the attentive staff and fabulous room made this stay a fabulous experience. Definitely made all my friends who couldn't come - jealous. I was on business, but this resort makes it seem like a vacation!
June 8, 2014
Rated 4 out of 5 by FormerConsultant Good Hotel, not exceptional
The St. Regis is a nice property, starting to feel a bit dated. Service was overall very good, however several requests to speak with a manager to understand why a suite night award was not able to be applied were met with a "they will call you" and never receiving a call back. I understand when the typical (Jr. Suite) is not applied as a regular upgrade, but when one slightly higher (St. Regis) room is available it would be a nice gesture to have this upgrade granted.
The food quality is average for a hotel, however the folks running the restaurant are great.
We did find the hot tub to be inoperable on a couple of days, very unfortunate bcs the Princeville weather was cool and rainy.
At check out, my room was charged at a rate several hundred dollars above what was confirmed. Luckily I checked the bill before a nasty surprise on my credit card. The front desk staff was gracious in correcting the error - though it shouldn't have happened in the fist place.
Overall a nice hotel, good service, starting to feel a bit worn for category 7.
April 10, 2014
Rated 4 out of 5 by smith18 Beautiful Views
While we were pleased with the views and comfort, the staff left a few things to be desired.
July 2, 2014
Rated 5 out of 5 by Fahp Families a perfect spot! If you are looking for an adult get away this would not be my 1st choice
Ahh love this location! We were celebrating our anniversary with a get away & a FIRST without our 3 teens. This is a very family friendly hotel. The staff could not have been better. Only glitch is that we didn't want to be around children 24/7 on this one get away. ( kids everywhere ) the pool staff was kind enough to move our seating however no escape from the little ones. An adult pool/hot tub/pool bar would be a perfect addition to this amazing resort.
July 15, 2012
Rated 5 out of 5 by GeoAndAgi "Kaipo" @ St Regis Princeville Kauai HI
To be honest, it is really difficult to describe our experience at St Regis Hotel (Kauai Princeville) by using a few words.
The location of the resort is ideal with surreal, breathtaking views. The building and the decoration of the complex is magnificent.
The customer service is beyond any expectations, extraordinary behaviour from all the members of the staff.
But, we would like to share our opinion regarding a specific member of the pool staff called “Kaipo”. The guy was our daily conversation subject for me and my wife.
It was impossible not to talk about him because literally he was “everywhere” for “everyone”. He comes across like a person who loves his job and he is 100% dedicated to it.
He has so much passion for it and his people skills are top level. When we had the chance to chat a bit more with him, we realised that he is exactly what we initially thought, a great personality who can only be an asset not only within an organisation but in life in general. We genuinely wish him good luck in his life and we hope he achieves everything he wishes for.
Geo and Agi
June 30, 2014
Rated 5 out of 5 by Mikahala A heavenly place to be...
From the great hospitality as we arrived at St. Regis, to the breathtaking view upon entry of the beautiful mountain range, to the helpfulness of all of the staff including the pool workers, to the wonderful Hawaiian music and comfortable lounge area which allows you to go to the lanai and experience the outdoors, to the access to beautiful Hanalei Bay, and to the comfortable room and lovely bathroom...this hotel surpassed our expectations. Mahalo nui!
August 5, 2013
Rated 5 out of 5 by noon Kuaii Experience
Everything was excellent at the hotel except house keeping. this is your weak spot. We were there for 3 nights and had three problems:
-on the first night there was no turn down service or towel
-on the second day, we left the hotel for the beach around
11AM and returned at 4PM to a room that still had breakfast room service there and the room had not been touched
-on the third day, we had no turn down service or towel replacement again.
March 26, 2013
Rated 5 out of 5 by hawaii13 Wish we stayed longer- everything was amazing!
This was the highlight of our trip to Hawaii. We stayed at 3 hotels on this trip and the St. Regis was by far the best.
Everyone at the hotel was so wonderful- everyone was curious each day how we were going to spend the day and quick to give helpful suggestions. When we would return from our day, those same staff members would ask us how things went. So thoughtful.
Shared everything they loved about Kauai with us! We could really tell they loved where they were from.
The food was amazing!
Loved listening th Hawaiian music and dancers at the bar on Friday night- a must do!
Perfect spot to watch sunset!
Can't stress how wonderful the staff was- they truely made us feel welcome and special throughout our stay. We can't wait to go back!
I highly recommend this hotel to anyone looking to stay on Kauai.
Thank you to the whole team at the St. Regis!!!!!
January 28, 2013
Rated 3 out of 5 by KLfornia Fantastic Location
Had a good 3-day stay at the St Regis. The location, room and facilities were what we expected. We were happy to be upgraded to a partial ocean room view during our stay. Service: bellhop and front desk were fantastic. Valet service and house keeping were good. Pool service though could use some improvement. We left our towels and personal items on the lounge chairs as we took a dip in the pool. We noticed one of the pool staff remove our towels to make room for another couple. When we told him that we were still occupying the chairs, we were told that it was not obvious and gave us attitude for it. We also had the bar menu at our lounge chairs, which he removed and gave to the other couple instead of getting a new one from the bar. Not the level of service you would expect from a St Regis. One suggestion: include free WiFi in the resort fee charge
June 8, 2012