Rated 2 out of 5 by JM2015 Needs dramatic improvement
Our experience at Le Meridien Tahiti was very dissapointing. We came from Le Meridien Bora Bora which was just spectacular in every single way, to find out that this location was just a complete day and night from it.
Free wifi was restricted to the reception area. In other hotels, including Le Meridien Bora Bora, free wifi is available at every single spot in the resort.
Once we got to our room it smelled like insect spray. Once getting settled we saw a roach spray in the closet. We were both clueless as to why it was there as it is unusual to see this in a resort/hotel room. We went on with our day and later during the day saw flying roaches in our room, particularly in the bathroom area and behind the TV stand. This just made our disappointment even greater.
We then proceeded to go downstairs for dinner. It took about 40 minutes to get a drink and this was after several attempts of getting someone's attention, and asking for the same thing to several restaurant staff members. Several clients on nearby tables were complaining about waiting too long for their food, and others about getting the wrong food. Finally after and hour and change we finally got our food which was nothing complicated...a burger...by the time the food came we were not really hungry and just wanted some rest.
The staff was not friendly at all! And their communication system among each other and their vendors was horrible.
We honestly had a better time venturing in Tahiti on our own than in the resort. Resort was more stressful than relaxing.
The only good thing was that they let us do a late check-out which is one of the benefits of being an SPG member, Whatever training method is used for the staff in the Bora Bora location needs to be implemented at the Tahiti location. It is like day and night. Bora Bora was expensive but worth it, while Tahiti was not much cheaper but not worth it.
September 25, 2015
Rated 4 out of 5 by Lumpkin Great resort!
We just returned from 6 nights at this resort and really enjoyed our stay! We actually planned on splitting our stay between a deluxe room and a bungalow. Our room and the panoramic view was so lovely that we decided to stay in our room for the entire time. It was a little noisy on Saturday night (and I'm assuming it would have been on Friday as well) as we were close to the reception area where Polynesian shows were held. Things quieted down at a reasonable hour. Drinks were good, food was excellent. The service at LeCarre was not the best for the quality of the restaurant it was, but service at La Plantation was always great for breakfast or dinner. There is a great grocery store just a 5 minute walk away - very safe area.
At the front desk, Tino was a pleasure to work with. Very helpful!
There is LOTS to do on Tahiti - don't skip over it just because of Papeete. Once you're out of the city it's beautiful!! We had planned to do a day trip to Moorea but there was too much to do on Tahiti.
July 13, 2015
Rated 5 out of 5 by BillRMD SHORT BUT EXCELLENT STAY
Stellar location and excellent facilities are hallmarks of this seaside/beachfront resort. We were delighted with Platinum upgrade to overwater bungalow, and late checkout accommodation. Snorkeling in the immediate area was lovely. The Friday night Polynesian show was excellent. Buffet breakfast was grand, fresh and varied, the setting beautiful. and we were very pleased with the "continental" Platinum offering. Checkin was busy, but staff were friendly, professional and welcoming. Of the many Meridien employees we encountered, ALL of whom were clearly customer-service oriented, we wish to highlight two in particular: Miwana in the buffet restaurant, who was efficient, kind and clearly happy to provide service (we so looked forward to seeing her again on our second morning!); and Aimata at the front desk, among the most professional and engaging "front of house" employees we have ever encountered during nearly 1000 SPG nights around the world over many years! We look forward to our return. Merci bien pour un sejour tout a fait agreable ... nous reviendrons!!
May 4, 2015
Rated 1 out of 5 by seaneka7 Hopefully never again
A loyal SPG member with platinum status now, i have not had worse service than this hotel ever.
At check in I had to drag my bag in, take it to my room, no offer of help, cold reception staff, very disappointed.
The room was an upgrade which was ok, to find a plug point is difficult, they are all located in difficult to reach areas. Nothing near the desk, had to boil the kettle on the floor!
I have stayed at other hotels in Papeete and have had excellent service. Lift your game guys.
April 5, 2015
Rated 5 out of 5 by Moanarii An unexpected getaway with my son
On the last minute my son and I decided to spend a smooth hassle free weekend at a hotel, any hotel. We tried many but most of them had no vacancies. We finally found one downtown for Saturday evening. It was great but we wanted to experience something different. On Sunday morning though they previously told us they had nothing available for the whole weekend we were lucky enough to find a room at the Meridien hotel. The young lady at the front desk was very diligent. She gave us a room but we were quite surprised to find that the room was not ready yet. i went back to the front desk and the same lady welcomed me and did all her best to find me another room. There must have been a mix up or glitch on the system. I can surely understand that people make mistake but more importantly for me is to see how they handle it, and I must say this young lady handed it very well, she kept calm and kept calling away to help my son and I get another room right away. She was amazing. We just want to give her our best regards and two thumbs up to the Meridien Tahiti. Mauruuru.
March 31, 2015
Rated 4 out of 5 by Tropical4Ever Best place in Tahiti
If you are doing a multi-island visit in the French Polynesia, it is difficult to not have a stopover in Tahiti, so why not spend a few nights. My husband and I stayed three nights. Checkin/out was prompt and as expected. Room was clean, comfy and the sunsets from our balcony were simply amazing, we could also see the island of Moorea (we were heading there next). We arranged with the front desk a full island heli tour and they were happy to accommodate. I would not stay longer as I prefer the smaller islands such as Moorea and Bora Bora.
March 2, 2015
Rated 1 out of 5 by Julio Horrible hotel stay in Papeete
Wifi charged to Starwood Preferred.
Food served with a piece of hair on it and the manager did not bother to apologize.
During breafast I requested chesse and I was told that during that time only "Parisian Breakfast" was offered and it did not include cheese.
December 30, 2014
Rated 3 out of 5 by BL99 Quick Stay for a few days in transit
The setting of the property is fantastic but it needs updating. The rooms and some of the furnishings around the property are worn out (pool chairs and cushions). The staff particularly in the restaurant were fantastic: Moana, Tehina, and Ralph (really professional and delightful!). I would recommend this property for a short stay but not a prolonged vacation. We did not stay in an overwater bungalow but noticed they do not have direct water access.
December 8, 2014