Rated 1 out of 5 by nm1012 Less than acceptable stay
This hotel really dropped the ball for being a Starwood. Pool was filthy, room air conditioning did not work effectively, bed covers were stained and the shower was a Porto shower. For over $300 a night - never again!
July 10, 2015
Rated 1 out of 5 by Aash Missed the mark
I had very high hopes from looking at the hotel website. The quality of the food and beverage and facilities was poor. Service in Norma's café was really bad... I think it was actually the kitchen, but I'm not sure. The pool and grounds need an upgrade.
May 27, 2015
Rated 1 out of 5 by Winter720 Worst Experience Ever! Not Family Friendly
This hotel is not family friendly. I would never bring my kids here again. Right when you enter the hotel there is a huge sign above the mantel lit up in lights that says "drugs." The staff was not even at the front desk so we had to wait to get checked in. Then when you go out to the grounds the pathway is dirt so our strollers were covered in dirt. In the morning when the sprinklers have gone off the path is muddy making the strollers even more dirty. The plants and grounds were totally unmaintained. Even the fountain was covered in mildew. The buildings and the room are OLD and SMELL. My 3 year old said " this room is stinky" when we entered and she was right. The bathroom is old and unclean. It was so dirty that we had drain flies coming out of the shower. The family pool is teeny tiny and the lounge chairs are filthy. They tried to make this hotel have a boutique feeling and put in high end toiletries and some furniture pieces but they failed to update anything else. For the price you pay to stay here it is not worth it. I would NEVER come back here again.
April 10, 2015
Rated 1 out of 5 by Private123456 Worst SPG experience I ever had!!!
I thought I'm going to a nice hotel but when i walked into the hotel it looked like a 1 star hotel, it had an old horrible smell all over the place. Even the garden wasn't taken care of. I had to walk away from the hotel to be able to enjoy the Palm Springs air. The room was awful flies and spiders all over and a cigarette smell, (even its a non smoking room). we woke up a few times at night because of that moldy air.thanks for spg support they helped me change hotels so i left the next morning.i would never use this brand again and would never recommend them for anyone.
February 26, 2015
Rated 5 out of 5 by mguynyc What a stay!
The hotel was fantastic, fun, and a great place to relax and get away as a couple for a few days. I want to specially thank Nataliya at the Lemonade Stand for taking such great care of us at by the pool. She made the stay even more amazing. One note - be prepared for truly high food and beverage prices. You need a budget of around $150 per day per person if you want to drink and eat here throughout the day without leaving the property. I do wish they had menus with more accessible choices for guests staying over multiple days who don't want to splurge on every single meal and drink.
February 16, 2015
Rated 4 out of 5 by BillN Mid 20th Century Style
Guests seeking to relive high times from the late 1950s will probably do no better than to spend a few days at the Parker, which retains (in good condition) many design elements from an era that recall the heyday of Palm Springs chic. Of course, the modern creature comforts are also here, in the rooms and throughout the compact nicely planted grounds. But there are some downsides, including obligatory valet parking which is a barrier to easy mobility in this car-oriented community; it nothing else, it means making sure you always have small bills in your pocket. Mr. Parker’s, the relatively upend restaurant, has a very small and rather straightforward menu, and plays music so loud that our server admitted nearly all guests ask to have it turned down. (We were told that “management” wants it that way so we wouldn’t hear other diners.) Finally, there’s the irritating “resort charge” tacked on to one’s bill, which, since it cannot be declined even if the facilities are not used, is oilier than an airline charging for checked baggage.
February 16, 2015
Rated 3 out of 5 by Olson Beautiful setting, great concierge desk, mixed levels of service
My wife loves Norma's in NYC and when we were in PS last year she went to the restaurant, loved the setting and suggested we stay there on a future visit and take our 1 and 3 year old girls. We made a point to try the hotel our last night in PS this trip to see if was some place we would return to for a longer period.
Before we arrived I had the pleasure of talking with Kris at the concierge desk. She mentioned they were able to get an upgraded room with a patio, and when we arrived I was happy to see when I was filling out the paperwork that they had a Jr suite held for us - and was looking forward to the surprise on my wife's face. After filling out the paperwork the front desk manager told me the room wasn't quite ready - which was no problem, since we were leaving to visit friends anyway. However the front desk manager said she would find another room that was ready. After waiting ten minutes she came back and said there was another that wasn't quite ready, but would ready even sooner. I told her it didn't really matter since we already running late to see friends and we would just leave our luggage at the front desk and come back later that afternoon to get keys. When we arrived at our room much later than planned due to my wife's medical emergency that evening we discovered the room she had unnecessarily swapped us out for was a significant downgrade from the generous upgrade we started with at check-in. I was disappointed that she didn't just leave us with the original room - even more disappointed that she made no mention that she was swapping us from a Jr suite to a much smaller deluxe room.
When we got to the hotel that evening we were tired, especially my wife, and considering it was still an upgrade from the standard we had booked and it had a patio, I didn't want to make a fuss. When we got into the room the crib was there with a note. The note said to not use any hotel blankets in the crib, but no blanket was provided. Normally at the other Le Meridien, Westin or St. Regis where we have stayed they always provide a nice white cotton blanket. I didn't want to bother the front desk and our 1 year old was so tired we just used one of our blankets we had been traveling with, but wished for a fresh clean one.
The next morning we went to Norma's to order breakfast for us off their menu and use our platinum voucher for the continental breakfast for our little girls. One manager at check in told us we couldn't use the voucher at the restaurant - only through room service, and another when I explained we wanted to go to Norma's and order of their expanded menu and use the voucher for the girls said we could. We didn't want to order room service for our two little girls, and then take them to Norma's while we ate. Especially when going to Norma's for breakfast was one of the reasons we left our previous hotel a day earlier. Service at Norma's was okay. The waitress seemed a bit annoyed we were ordering off the menu and using the voucher for our girls, but was attentive to us anyway. Our food came out great, but the croissants that came as part of the voucher came out so stale for our girls we couldn't break them, they were harder than crackers. Neither us nor our girls could even break them up. I showed them to one of the mangers who came by our table, and he was appalled. He came by later with beautiful fresh backed croissants hot from the oven. The girls loved them.
We strolled through the beautiful gardens as a family after breakfast and I took the girls to the pool and back to the gardens while my wife rested. I asked again at the front desk if we could please just get an hour later check out so my wife could rest more and everyone at the front desk said no - the hotel was just too busy that weekend. I ran into Kris at the concierge desk, explained the medical emergency and she came back and let me know we could have a 1pm instead of a noon checkout. The girls and I swam in the pool and walked the gardens while mom rested. One note - at the family pool, the patio surface is coming apart in several spots and my daughter hurt her foot on the jagged uneven surface where "pot holes" are forming.
In the end - I wish we hadn't made the effort to cut our 7 day stay shorter at our previous hotel and go to the Parker for Valentine's day. Overall - we just didn't feel that welcome at the front desk, or at Norma's and felt like we were tolerated at best. I stay at the Le Meridien in NYC and SF frequently and found the PS Parker to be the least accommodating and welcoming which really surprises me. While we did love the grounds, the authentic mid century ambiance and how friendly and how hard Kris at the concierge desk worked to accommodate us - Ultimately, I felt our little family made a lot more effort to experience the Parker, than the Parker put in to make it an experience for my family.
February 15, 2015
Rated 4 out of 5 by Philip44 Great hotel but some annoying issues
This property is beautiful. The spa is great. The food is great. Our complaint has to do with not being able to quickly look up the property features in the room. There was no information in the room about the property including the spa menu. We had to call the front desk many times to ask questions. Another rather annoying fact: There was no guide for the TV stations in the room. You have to flip through 30-40 channels to find a particular station (not a big deal but still annoying).
We also called to have a wine opener sent to the room. After 5 minutes we received a call from room service stating there were no more wine openers available. Rather then sending a staff member from one of the dining areas or bar we were told we would have to walk to the bar to get bottle of wine open. This is not what I would expect from a hotel of this caliber
Overall, I would recommend this hotel. Just be cognizant of the odd misgivings.
January 25, 2015