Rated 3 out of 5 by Singslinger A December to Remember
Starting with the positives:-
1. Very close proximity to the old town & markets, Place Macena, shopping areas and the beach
2. Good location along the Prom
3. Car park is beneath the hotel
4. Good breakfast offering
1. The heating didn't seem to work properly in our room so it was a bit chilly at night
2. Room was small for a triple
3. The carpet in the room wasn't very clean
4. No coffee or tea in the room
5. Escalators were under repair so it was a bit inconvenient getting in and out to Rez de chausee
6. No free wifi except in the lobby area (signal was weak in the dining area) - rather mean in this day and age for this type of hotel
7. Car park is expensive at 20 euros per day for hotel guests
8. Lighting inside our room was rather dim
9. TV console wasn't working properly for 2 out of the 3 nights that we stayed
10. Standard of service at reception was acceptable.
December 15, 2013
Rated 5 out of 5 by Brooxh No better place to be
My wife and I have stayed here twice, and are looking forward to returning again soon. The staff was courteous and helpful on both prior visits (including in 2007 before I became Platinum). You could not find a location that's more in the middle of things, and with a great view of the city and the sea. Our rooms were comfortable and well kept on both prior visits and the breakfast buffet was very good . . . a great way to start each day. Highly recommended.
December 12, 2013
Rated 1 out of 5 by HospitalitybyMW Mediacore hotel in a stunning location.
We were very underwhelmed. As SPG Platinum member we were upgraded to a Deluxe Room with sea view and “balcony” – the room was on the small side and the balcony was a “French” balcony, e.g. one can hardly stand on it, and it has only one small door to access it: In short if this is the best available room: I don’t even want to know what their superior rooms look like – especially at these kind of rates. Towels in the room had skid marks on them (and worst was not replaced after service), the bath sinks looked very dirty. The two complimentary bottles of water we finished after day one, were not restocked, nor did we receive new bathroom amenities. The card reader on the door worked very badly – we struggled each and every time to get the door open (literally taking 7 or more swipes to get in) – one morning we met a lady from housekeeping who was working on the floor: she looked at us struggling with the door, looked us in the eyes and subsequently walked away – an embarrassing gesture. One of the worst starwood breakfast selections ever experienced: we arrived the first morning at 09:20 – the breakfast closes at 10:00. During the breakfast we were approached three times by the same lady hostess (once by walking into the restaurant, once while at the table, once while walking the buffet) who asked for our room number. In general there was an extreme amount of staff, all running around and being “very busy” – we were not sure with what or whom… we had the last two mini croissants (they were not restocked), when we asked we were told they were “finished” – there was unripe fruit (green bananas), canned orange juice (I literally saw a waiter pour two cartons of juice into a steel container before re-pouring it into the serving containers on the buffet), tasteless processed ham and cheese (a “hotel block”) and the worst “Illy” coffee I ever tasted. When I complained to the manager I was told that there were in fact fresh juices, but had not been stocked, the fruit was ripe and that the coffee could not be bad because it was Illy – all in a very hostile and “you are the only one complaining” kind of way (we overheard a German and Dutch family complaining as well). The pool on the rooftop is so tiny you can hardly swim in it and the beautiful rooftop terrace was dead on both nights. The location itself is stunning (Promenade Anglais is one of the most beautiful boulevards in the world and the city of Nice is very, - well -, nice) but this hotel, remaining as one of the few Le Meridien’s in France does not put any justice to its name, location nor expected service level and that is highly unfortunate. Upon complaining to the hotel's director of rooms, I received a long email essentially mentioning that "I missed the items that were not on the buffet and that there are in fact fresh juices" - he also pointed out that our room was serviced twice and all towels and bathrooms were cleaned up to standards - even though the pictures I took speak for themselves. I did not receive a reply after trying to initiate another email to receive an apporiate compensation.
May 21, 2012
Rated 5 out of 5 by discoinferno99 A lovely stay
We stayed for 2 nights and had a very enjoyable stay. The first night at the hotel appeared to be busy with a conference. I noticed that the hotel had pre-upgraded us to a sea view room a few weeks before arrival as a Platinum upgrade. It was great that they did this to ensure we had a good room, despite the limitation on upgrades with the conference.
The location of the hotel was excellent. The staff were very friendly and helpful throughout our stay. The only two negatives were that our room was extremely hot and with the hotel setting the a/c system to heat only for the winter, it did make the room uncomfortable at times. Secondly the fitness centre is part of the spa, which has rather limited opening hours that aren't very convenient.
Besides the two small negatives, we will definitely return to Le Meridien should we be in Nice again. Thanks to the staff for a great stay.
December 4, 2013
Rated 1 out of 5 by Sarah33 HORRIBLE STAY
If you have a choice to stay in any another hotel in NICE you should - this hotel has poor service, poor rooms, and will keep you up all night with no working AC and construction noise. Contacted the hotel about the horrible stay and with the poor service that they provide they gave us a comp movie. A movie for no sleep is not worth it - stay elsewhere and sleep!
May 25, 2012
Rated 1 out of 5 by Spencer20 DO NOT STAY HERE, go any where else
* I will be writing a more in-depth review soon this is just for others may be looking to stay at Le Meridian until then. This hotel is horrifying, not greeted by the lone doorman, front desk staff was barely attentive, in detail the hotel is in a general state of disrepair. The room my wife and I had for our honeymoon was one of the worst either of us have ever seen. For a hotel of this caliber it is just plain unacceptable. The only reason we booked here is (I should say was our SPG membership). In the future when booking in Nice or any where else for that matter, we will be looking beyond Le Meridian, beyond Starwood and book via a discount website. We feel unsatisfied and duped by the Le Meridian and Starwood brands.
June 25, 2012
Rated 1 out of 5 by Xan123 Not a true Le Meridien
This was my worst experience in many many years and we do travel a lot for business as well as pleasure. The hotel is simply below standard in every aspect it is not a Le Meridien as such.
Staff are rude, management invisible, decor old and outdated, service poor and slow. Also they will not acknowledge SPG levels and give you literally a hole in the back wall room for your points, which are deducted at the same rate as some great ones we experienced in many parts of the world.
September 20, 2012
Rated 2 out of 5 by globester Not recommended. Poor quality of service.
I've been Gold or Platinum for several years, and have stayed in Starwood properties in tens of cities. This Le Meridien's service was probably the worst.
- Central location on seafront, next to old town and shopping district.
- Great sea views from some rooms.
- The attitude of management and staff was strikingly negative on average (with exceptions). We interacted with 5 front door/guest service staff members. 2 were very helpful, but 3 were offensively rude. One cursed in French as she served us (thinking we would not understand). Basically, requests were all addressed, but in many cases we had to endure disrespect or negative attitudes first.
- The most striking concern was management's responsiveness, which likely is the cause of the service issues, as leaders set the tone. I have good relationships with GMs and duty managers at multiple hotel properties (because of frequent travel). I've never experienced a situation where a GM completely ignores a guest on multiple occasions, which was the surprising experience at this Le Meridien.
November 12, 2013