Rated 5 out of 5 by RocandBill2014 This Hotel has a great location and features
We had a great experience in this hotel, both with it's features and it's great location. It is located across the street from the Promenade D'Englis and a lovely park. A short walk brings you to the Old Market with many shopping and dining experiences awaiting you.
The hotel staff is extremely attentive to your needs, our room was very chic and the bath amenities were top line.
The restaurant has a bountiful breakfast buffet, perfect for the start of a day of exploring the region. There is a café/bar located on the top of the hotel, next to their pool with a wonderful view of the Mediterranean Sea.
We would stay there again on our next visit to Nice, France
September 10, 2014
Rated 2 out of 5 by Eiffel456 Avoid !
Sorry but this hotel should not be associated with the Meridien chain or the starwood brand. We couldn't believe how tired and worn the hotel was but the most disappointing factor was the attitude of the staff. The front staff discussed our room location in Italian so we couldn't understand what they were saying to each other (we do speak French), room service laughed at my husband's French (we are Canadian and our accent is different), the bartender refused to give my husband a small amount of milk for tea....told him to call room service. Signs were posted all through the hotel telling you what you couldn't do. On top of that there was a terrible smell that permeated through the halls and rooms. It was probably the worst hotel stay we have in years!
September 21, 2014
Rated 1 out of 5 by Dana1234 Rude and Offensive Front Desk Manager
While I loved the service and the folks in the bars and restaurants, the front desk manager was so offensive and rude to me that I almost had to call the police. Earlier in the week I had trouble logging on to wireless so I called the front desk to ask them to walk me through the process for the free access. They kindly did, and of course at the end of my stay I got charged the rate for the fast wireless. While this is only 25 euros, the principle of the thing was upsetting-that I had even called and gotten help. The front desk manager not only refused to even pay for one day's internet, but he yelled at me (such that my child started crying), refused to give me his name so I could complain (!), threatened to have security come--all for asking for a refund for something I think was fairly their mistake. Very shocking behavior and I hope they have gotten this man the help he clearly needs. Worst customer service and attention I have ever experienced.
September 22, 2014
Rated 1 out of 5 by HospitalitybyMW Mediacore hotel in a stunning location.
We were very underwhelmed. As SPG Platinum member we were upgraded to a Deluxe Room with sea view and “balcony” – the room was on the small side and the balcony was a “French” balcony, e.g. one can hardly stand on it, and it has only one small door to access it: In short if this is the best available room: I don’t even want to know what their superior rooms look like – especially at these kind of rates. Towels in the room had skid marks on them (and worst was not replaced after service), the bath sinks looked very dirty. The two complimentary bottles of water we finished after day one, were not restocked, nor did we receive new bathroom amenities. The card reader on the door worked very badly – we struggled each and every time to get the door open (literally taking 7 or more swipes to get in) – one morning we met a lady from housekeeping who was working on the floor: she looked at us struggling with the door, looked us in the eyes and subsequently walked away – an embarrassing gesture. One of the worst starwood breakfast selections ever experienced: we arrived the first morning at 09:20 – the breakfast closes at 10:00. During the breakfast we were approached three times by the same lady hostess (once by walking into the restaurant, once while at the table, once while walking the buffet) who asked for our room number. In general there was an extreme amount of staff, all running around and being “very busy” – we were not sure with what or whom… we had the last two mini croissants (they were not restocked), when we asked we were told they were “finished” – there was unripe fruit (green bananas), canned orange juice (I literally saw a waiter pour two cartons of juice into a steel container before re-pouring it into the serving containers on the buffet), tasteless processed ham and cheese (a “hotel block”) and the worst “Illy” coffee I ever tasted. When I complained to the manager I was told that there were in fact fresh juices, but had not been stocked, the fruit was ripe and that the coffee could not be bad because it was Illy – all in a very hostile and “you are the only one complaining” kind of way (we overheard a German and Dutch family complaining as well). The pool on the rooftop is so tiny you can hardly swim in it and the beautiful rooftop terrace was dead on both nights. The location itself is stunning (Promenade Anglais is one of the most beautiful boulevards in the world and the city of Nice is very, - well -, nice) but this hotel, remaining as one of the few Le Meridien’s in France does not put any justice to its name, location nor expected service level and that is highly unfortunate. Upon complaining to the hotel's director of rooms, I received a long email essentially mentioning that "I missed the items that were not on the buffet and that there are in fact fresh juices" - he also pointed out that our room was serviced twice and all towels and bathrooms were cleaned up to standards - even though the pictures I took speak for themselves. I did not receive a reply after trying to initiate another email to receive an apporiate compensation.
May 21, 2012
Rated 2 out of 5 by Mecho Stay September 14
On arrival I went to SPG Platinum/ Gold desk it was unmanned after waiting few minutes check in at normal desk
As a Lifetime Platinum guest check in lady excitedly told me I have been upgraded !!! when I got to room it was smallest room I have seen in SPG Hotel on 5th floor although it did have sea view !!
After complaining I was given room 938 - this was fine - balcony , partial sea view & reasonable size BUT on trying to run a bath there was minimal water supply , after one hour 10 centimetres of water in the bath !! Also aircon barely working and as room got full sun all afternoon it was needed
After two engineer visits & 48 hours we have improvement , bath took about 30 minutes to get 20 cms water and aircon was working but struggling.
No bath robes , no complimentary water etc etc
these materialised after 48 hours.
As our flight plans changed we had late flight , I asked at front desk one day before I left and was dismissed rather like a naughty school child.
Following this I sent detailed e-mail to the manager outlining our stay , no reply
BUT one positive point I received personal visit from an assistant manager who was very pleasant and she arranged without problem a late check out !!!
Another positive point - Meridien Nice is invariably busy but the staff at breakfast do an excellent job without fuss or problem.
One other comment at exit of lift on 9th floor there is really bad smell - drains or similar ! difficult to understand why when it is only route to top floor bar - which like breakfast is well run !
September 16, 2014
Rated 1 out of 5 by Sarah33 HORRIBLE STAY
If you have a choice to stay in any another hotel in NICE you should - this hotel has poor service, poor rooms, and will keep you up all night with no working AC and construction noise. Contacted the hotel about the horrible stay and with the poor service that they provide they gave us a comp movie. A movie for no sleep is not worth it - stay elsewhere and sleep!
May 25, 2012
Rated 5 out of 5 by Tutiski AMAZING!!! (Yes with all caps)
I am here right now ready to enjoy a bottle of champaign (bucket of ice promptly brought to the room in lees than 10 minutes) with my wife in an amazing balcony on an executive room (platinum suite upgrade requested and granted). The location in unbeatable at the beginning of the Promenade des Anglais) near everything. The room and specially the terrace and the view with the two lawn chairs are unbeatable, the breakfast (platinum amenity) was amazing with everything you might want. Thank you SPG... More than a decade of a fantastic marriage.
August 18, 2014
Rated 1 out of 5 by Spencer20 DO NOT STAY HERE, go any where else
* I will be writing a more in-depth review soon this is just for others may be looking to stay at Le Meridian until then. This hotel is horrifying, not greeted by the lone doorman, front desk staff was barely attentive, in detail the hotel is in a general state of disrepair. The room my wife and I had for our honeymoon was one of the worst either of us have ever seen. For a hotel of this caliber it is just plain unacceptable. The only reason we booked here is (I should say was our SPG membership). In the future when booking in Nice or any where else for that matter, we will be looking beyond Le Meridian, beyond Starwood and book via a discount website. We feel unsatisfied and duped by the Le Meridian and Starwood brands.
June 25, 2012