Rated 4 out of 5 by Nizza14 This hotel is well localed...
... to explore nizza dn the surroundings
August 18, 2014
Rated 5 out of 5 by DMazz Great service at this hotel. Well located.
My family really enjoyed their stay. We had a great room and my Platinum status was recognized as we were upgraded to an amazing room. Would recommend this hotel !
August 14, 2014
Rated 1 out of 5 by Dexter55 Terrasse
Service on the rooftop terrasse was totally unacceptable
August 12, 2014
Rated 1 out of 5 by HospitalitybyMW Mediacore hotel in a stunning location.
We were very underwhelmed. As SPG Platinum member we were upgraded to a Deluxe Room with sea view and “balcony” – the room was on the small side and the balcony was a “French” balcony, e.g. one can hardly stand on it, and it has only one small door to access it: In short if this is the best available room: I don’t even want to know what their superior rooms look like – especially at these kind of rates. Towels in the room had skid marks on them (and worst was not replaced after service), the bath sinks looked very dirty. The two complimentary bottles of water we finished after day one, were not restocked, nor did we receive new bathroom amenities. The card reader on the door worked very badly – we struggled each and every time to get the door open (literally taking 7 or more swipes to get in) – one morning we met a lady from housekeeping who was working on the floor: she looked at us struggling with the door, looked us in the eyes and subsequently walked away – an embarrassing gesture. One of the worst starwood breakfast selections ever experienced: we arrived the first morning at 09:20 – the breakfast closes at 10:00. During the breakfast we were approached three times by the same lady hostess (once by walking into the restaurant, once while at the table, once while walking the buffet) who asked for our room number. In general there was an extreme amount of staff, all running around and being “very busy” – we were not sure with what or whom… we had the last two mini croissants (they were not restocked), when we asked we were told they were “finished” – there was unripe fruit (green bananas), canned orange juice (I literally saw a waiter pour two cartons of juice into a steel container before re-pouring it into the serving containers on the buffet), tasteless processed ham and cheese (a “hotel block”) and the worst “Illy” coffee I ever tasted. When I complained to the manager I was told that there were in fact fresh juices, but had not been stocked, the fruit was ripe and that the coffee could not be bad because it was Illy – all in a very hostile and “you are the only one complaining” kind of way (we overheard a German and Dutch family complaining as well). The pool on the rooftop is so tiny you can hardly swim in it and the beautiful rooftop terrace was dead on both nights. The location itself is stunning (Promenade Anglais is one of the most beautiful boulevards in the world and the city of Nice is very, - well -, nice) but this hotel, remaining as one of the few Le Meridien’s in France does not put any justice to its name, location nor expected service level and that is highly unfortunate. Upon complaining to the hotel's director of rooms, I received a long email essentially mentioning that "I missed the items that were not on the buffet and that there are in fact fresh juices" - he also pointed out that our room was serviced twice and all towels and bathrooms were cleaned up to standards - even though the pictures I took speak for themselves. I did not receive a reply after trying to initiate another email to receive an apporiate compensation.
May 21, 2012
Rated 4 out of 5 by CorporatePilot300 Nice in the Summertime
We travel to Nice frequently and this is our preferred hotel, but it is not always available due to the summer influx of extra tourists. As a platinum SPG member it is a bit disappointing that the hotel has never truly recognized our status; we seldom get upgraded to superior rooms or premium views.
August 5, 2014
Rated 4 out of 5 by SR50 Breakfast and pool needs improvement
Breakfast was a quite poor. No cheese to put on the bread, however cheeses were otherwise available. Buns were needed also. Eggs were boiled to very very dry - > not eatable.
It was a big dissapointment that the pool has NO sunbeds. Pool's opening hours (from 10 to 17) was not followwed, so why there is such opening hours? All in all the opening hours on the pool should be much longer.
August 4, 2014
Rated 2 out of 5 by StarwoodObsessed22 Good hotel if there on business, not vacation
First off, I travel often and never stay anywhere besides Starwood hotels - I am typically in love with everything they provide and represent. My first reaction when walking into the hotel - great, this is a conference facility! Upon check-in, the staff was unable to find my reservation. I showed them my confirmation through my Starwood app and I got the perception that they really didn't care and it was more of a "it's not here, what would you like us to do about it?" Luckily, they finally found my reservation and we went to our room. I am a Gold member (reached Platinum during this stay) and have been very fortunate to always receive an upgrade wherever in the world I have stayed - this was not the case for this hotel. We arrived at our room and we looked into a concrete courtyard - certainly nothing like the view I was expecting... The bathrooms are old and dingy, you can see the mold that they have attempted to scrub away/hide in the bathtub - not appealing. A king size bed is two singles put together and it leaves a pretty noticeable dip. We decided to get over our feelings about the room by checking out the amenities of the hotel hoping they would change our perception. The hotel does have a pool, it is on the rooftop and would only be sufficient for children. There are no lounge chairs or anything that would make this an appealing destination. The view from the rooftop is really the only spectacular thing about this hotel and the rooftop bar is worth a drink to take it all in. On the hotel's website, it seems that there is a beach associated with the hotel. You don't find out until you arrive that the beach is going to cost you 22 euros per person and is actually a beach owned by another company and multiple hotels use it. I'm ok paying for the services of a private beach, but 22 euros per person - it was not worth it considering you are crammed in like sardines. The proximity of the hotel to restaurants, bars, shopping, Massena square, Old Nice, etc. is probably the only other saving grace for this hotel. It is really convenient to walk everywhere and we certainly enjoyed this aspect of the hotel since after everything we found out about the hotel - we wanted to spend little time there. I would recommend this hotel for business travellers or anyone who will be spending little time there and just needs access to local attractions.
August 7, 2014
Rated 3 out of 5 by Scottedina Go for the Hotel avoid the staff!!!!
This hotel is very conveniently located from the airport, the location is amazing, across the road from the ocean and a beautiful park.
I called a week before our arrival date to let the hotel know some my request regarding the room types and locations. When I called the hotel directly I requested to speak to a manager I informed the managers on duty at that time (before 8pm local) that I have Starwood platinum ambassador level and would not need my two rooms to be connecting, upgrades were the priority, the manager said he would make notes in my reservations.
But at checking things did not go so well first they told me that they had no upgrades but they had two rooms connecting with a view of the park. Once again I must pull out my smart phone and search online and sure enough there were suites available to sell which was reinforced by the sign that they placed on the counter offering sell upgrades, for some reason free upgrades for their highest level customer are not available strange again this is a common practice at many Starwood hotels around the world, Starwood must fix this problem.
I asked for the manager the manager's reply came out and stated they were told we must have connecting rooms, I told the manager that I requested a week earlier when I called the hotel, upgrades over connecting rooms, he replied I must've called the call center and then stated there was no manager on duty at that time.
I have top status of four hotel chains including over 122 nights last year with Starwood hotels, I know the difference between a call center and a hotel.
Strange how he fires able to find an upgrade when the person checking men so there was none.
Also we had a special promotional rate for two rooms that included free dining for children 12 years and younger dining with adults. I asked the hotel how the free dining worked, do I use a coupon show etc. the hotel had no idea, I then requested for them to look into it and get back to me since this is one of the reasons I booked the rate. Later that evening I approach the front desk once again I asked if they found out anything about the rate of course I got blank look response .I then requested again for a manager to look into. The next morning I approach the front desk made a similar request, we were at this point checking out later that day, I told the person the front counter that we are planning on eating lunch, we came back to the hotel approach the front desk once again and told them that we are planning on having lunch on the terrace of the roof, they said they would let the staff know we were coming and our kids free meal that was part of our reservations the (Rio two package)
After having a rushed lunch, because we limited time part of it was wasted again approaching the hotel desk we got our bill, they had removed the charges for the food for the kids charged for their drinks.
We return the rumors cluster bags and to proceed to downstairs to check out to make a train, at the counter was the food and beverage manager waiting for us rudely stating that our kids food was not free for the children. I said it was part of our rate plan which you guys should know you are the hotel he then argued with me rudely treating me like a criminal and then printing out from the spg web site the current promotion that shows that there is a blackout date and I said that's for a new promotion not the one we booked. I told him to look at reservation, I had to pull up the email confirmation stating the details of the promotion, they seemed to have difficulty understanding, I showed it to them and read it to them then they are questioning the age of my children I must be a liar? I offered my passports. The end result they took part of the food off the bill. I was delayed now over half hour I almost missed our train to Paris.
August 7, 2014