Rated 4 out of 5 by Vincos Out with the Old, in with the New
OVERALL IMPRESSION: This property seems to be on the cusp between the surliness and pretentiousness of Old-Guard Meridien and the new brand standards being implemented by Starwood management. While descriptions in many older reviews are simply no longer applicable and progressive strides are definitely in evidence, this hotel does still have a way to go to stack-up favorably against new-builds and more recent acquisitions to the brand.
SPG RECOGNITION: I was made to understand that this property does not practice standard upgrading for platinum members in a series of very disturbing pre-arrival communications with a manager who took an almost reprimanding tone with me in reminding that “resorts” are not required to honor certain high-level privileges. In actual fact, while not upgraded to a suite, we were given a high floor, slightly larger, room with a lovely large balcony. The full buffet breakfast in the main restaurant was superb. Daily in-room amenities provided a lovely surprise each day.
THE ROOM: Very small but extremely well-designed so as to not be inconvenient. Modern chic in decor. Such proximity to the seafront gives the impression of being on a cruise ship.
LOCATION: Superb. Probably the best-located property in town with shopping, Vieille Ville sights, the beach…even the airport bus…all within minutes walk.
EXCEEDED EXPECTATIONS: The generous attentions and daily in-room amenity arranged by the SPG Butler, Georges, made up for the, at times, somewhat stand-offish service of other members of the staff. He is an old-school gem whose dedication to the well-being of his guests is commendable.
DID NOT MEET EXPECTATIONS: The rooftop “pool” is not adequately represented on the site or other promotional materials. It is absolutely minuscule with no surrounding space and not a single lounger. Understandably, a revenue-generating bar and restaurant are somehow squeezed in around it but results in the pitiful sight of pool users spreading their towels and “sunbathing” on the divans of the bar area.
ONE THING TO KNOW: While you could not hope for a better centre-city location, this property is really making a stretch to define itself (and charge accordingly) as a resort. The beach is across the road, does not belong to the hotel itself but is a public concession and requires an additional - rather high - fee.
January 11, 2015
Rated 1 out of 5 by HospitalitybyMW Mediacore hotel in a stunning location.
We were very underwhelmed. As SPG Platinum member we were upgraded to a Deluxe Room with sea view and “balcony” – the room was on the small side and the balcony was a “French” balcony, e.g. one can hardly stand on it, and it has only one small door to access it: In short if this is the best available room: I don’t even want to know what their superior rooms look like – especially at these kind of rates. Towels in the room had skid marks on them (and worst was not replaced after service), the bath sinks looked very dirty. The two complimentary bottles of water we finished after day one, were not restocked, nor did we receive new bathroom amenities. The card reader on the door worked very badly – we struggled each and every time to get the door open (literally taking 7 or more swipes to get in) – one morning we met a lady from housekeeping who was working on the floor: she looked at us struggling with the door, looked us in the eyes and subsequently walked away – an embarrassing gesture. One of the worst starwood breakfast selections ever experienced: we arrived the first morning at 09:20 – the breakfast closes at 10:00. During the breakfast we were approached three times by the same lady hostess (once by walking into the restaurant, once while at the table, once while walking the buffet) who asked for our room number. In general there was an extreme amount of staff, all running around and being “very busy” – we were not sure with what or whom… we had the last two mini croissants (they were not restocked), when we asked we were told they were “finished” – there was unripe fruit (green bananas), canned orange juice (I literally saw a waiter pour two cartons of juice into a steel container before re-pouring it into the serving containers on the buffet), tasteless processed ham and cheese (a “hotel block”) and the worst “Illy” coffee I ever tasted. When I complained to the manager I was told that there were in fact fresh juices, but had not been stocked, the fruit was ripe and that the coffee could not be bad because it was Illy – all in a very hostile and “you are the only one complaining” kind of way (we overheard a German and Dutch family complaining as well). The pool on the rooftop is so tiny you can hardly swim in it and the beautiful rooftop terrace was dead on both nights. The location itself is stunning (Promenade Anglais is one of the most beautiful boulevards in the world and the city of Nice is very, - well -, nice) but this hotel, remaining as one of the few Le Meridien’s in France does not put any justice to its name, location nor expected service level and that is highly unfortunate. Upon complaining to the hotel's director of rooms, I received a long email essentially mentioning that "I missed the items that were not on the buffet and that there are in fact fresh juices" - he also pointed out that our room was serviced twice and all towels and bathrooms were cleaned up to standards - even though the pictures I took speak for themselves. I did not receive a reply after trying to initiate another email to receive an apporiate compensation.
May 21, 2012
Rated 1 out of 5 by Sarah33 HORRIBLE STAY
If you have a choice to stay in any another hotel in NICE you should - this hotel has poor service, poor rooms, and will keep you up all night with no working AC and construction noise. Contacted the hotel about the horrible stay and with the poor service that they provide they gave us a comp movie. A movie for no sleep is not worth it - stay elsewhere and sleep!
May 25, 2012
Rated 1 out of 5 by Xan123 Not a true Le Meridien
This was my worst experience in many many years and we do travel a lot for business as well as pleasure. The hotel is simply below standard in every aspect it is not a Le Meridien as such.
Staff are rude, management invisible, decor old and outdated, service poor and slow. Also they will not acknowledge SPG levels and give you literally a hole in the back wall room for your points, which are deducted at the same rate as some great ones we experienced in many parts of the world.
September 20, 2012
Rated 1 out of 5 by Spencer20 DO NOT STAY HERE, go any where else
* I will be writing a more in-depth review soon this is just for others may be looking to stay at Le Meridian until then. This hotel is horrifying, not greeted by the lone doorman, front desk staff was barely attentive, in detail the hotel is in a general state of disrepair. The room my wife and I had for our honeymoon was one of the worst either of us have ever seen. For a hotel of this caliber it is just plain unacceptable. The only reason we booked here is (I should say was our SPG membership). In the future when booking in Nice or any where else for that matter, we will be looking beyond Le Meridian, beyond Starwood and book via a discount website. We feel unsatisfied and duped by the Le Meridian and Starwood brands.
June 25, 2012
Rated 4 out of 5 by Thomas88 Great location, nice views
Stayed there for the Night of New Year's Eve. Very nice and warm welcome at the Check-in (Mrs. Audrey); Upgrade to a Junior Panoramic Suite. It provided wonderful views over the sea and city, and had a huge terrace. Beeing a Junior Suite, the room itself was rather small.
We got suprised by a really nice welcome treatment from the hotel, with champagne and fruits. Great!
Breakfast was so-so; and the Gym and some areas on the rooftop are in deep need of an update.
Total impression: Nice hotel in perfect location, if you have a room with view.
January 2, 2015
Rated 1 out of 5 by vschendel SPG Members Stay Away!!!
This hotel doesn't recognize or care about ur SPG status!! At check in they told me cause I arrived at 2:30am that they gave my room away cause they needed it. Leaving myself and my two daughters in a room with one bed. Talked to manager the next day and she didn't care!!
August 23, 2012