Rated 2 out of 5 by LoyalSPGer A Category 5?! On What Planet?
Stayed with my boyfriend for 5 nights in August (peak season) for a holiday. Truly disappointed with both the condition of the hotel and service I received. In 5 years with SPG, it was my hands down worst experience. For reference, this is the first ever review I've written for SPG as well as the first ever complaint I've given them.
Firstly: Overall condition of the hotel is worn. Furniture in room and lobby is nicked and beaten up. Rooms are dark and poorly lit (despite being a beach "resort"). As a platinum member, I was upgraded to a "deluxe" room - I shudder to think what the standard room looked like.
Service: Found the front desk staff to be rude, arrogant and far less than accommodating. Despite arriving with boyfriend, was placed in a room with 2 twin beds. Needed to ask 3X for the beds to be combined. When registering my dissatisfaction with the overall room and experience, I was told that "it is the middle of August" and therefore could not expect anything else. When I reached out to SPG to complain, I was contacted by Le Meridien mgmt who didn't even bother to apologize for my experience or lack of satisfaction. Absolutely NOTHING was done to improve my experience. Not an upgrade, not a free meal or drink, notthing.
Amenities: Despite being beach front, Le Meridien offers only an "arrangement" with a beach club across the street which still amounts to 42 euro a day for 2 people to sit on the beach. The rooftop pool is more of a large bath and can't accomodate more than a few small children. There are less than 10 lounges surrounding the pool which are filled by 10am each morning. Very difficult to call this a resort.
I've stayed at category 5 hotels - both stateside and in Europe and frankly, Le Meridien Nice doesn't cut it. I've stayed at nicer category 3s!
Hopefully this review will have helped you to lower your expectations accordingly.
September 18, 2012
Rated 5 out of 5 by chrissie Exceptional staff
,comfort and convenience are two of the many fine perks at this friendly and assessible hotel.The staff is knowlegeable and no problem is too much for them to solve. i was especially happy with the time and patience of the front desk who really helped me out with a travel problem.
the wonderful location and welcoming atmosphere can't be beat.
the only criticisim I have is the coffee at breakfast. I prefer having a pot of coffee on the table rather than getting up to use a machine.
September 18, 2012
Rated 2 out of 5 by margeleo Is it really a four stars
I spent 4 nights there and it was as I was sleeping on the promenade des anglais. My room was a room in the angle with nice view but not soundproof which is incredible for an hotel of this standing. the menu of the room service is really poor after 22.00 and the tv reception is very bad. to summarize some works to do and service to improve to be really a 4 stars.
September 17, 2012
Rated 3 out of 5 by Gerardus Some weak points
1/ The breakfast is very good but the restaurant is very average. Other Meridien hotels offer much better quality food.
2/ It was bizarre that the staff decided on the opening hours of the swimming pool without management being aware of important changes. These changes made it it impossible to use the pool (which was one of the reasons we chose the hotel)
September 14, 2012
Rated 5 out of 5 by GKurdoglu Superb Stay
I had a great experience at Le Meridien Nice. The staff was extremely assisting. Hotel's location is wonderful. Breakfast is great. Rooms are very nice. i thank all the Le Meridien Nice team very much.
September 14, 2012
Rated 1 out of 5 by SPGtraveler2 Do NOT Stay Here!!
I have stayed in numerous hotels in my life and NEVER have I been treated so poorly!!
Our first problem came on the second day that we were there and my daughter decided to use the pool. It was lated afternoon but closed "because of the weather". It was a beautiful day! When they finally let her use it, they said she could swim but that I could not sit. After leaving, they proceeded to very reluctantly set up 5 chairs for other guests who had arrived to swim. They also had their complaints about the staff treatment. Poorly handled situation.
The worst was when we had just turned off the lights one night and they all began to flash. There was a problem with the electricity in just our room and the one next to us. We were blamed for using our chargers (although the next day the manager said that it was water problem)!! They felt it necessary to call firemen in but not necessary to find us a new room. We were refused a room change at 11:30pm.,told that they were totally booked but by 1:30am they thought they might be able to find us a lesser room for just that night. The security guard who was handling the situation spoke English at first but suddenly decided that he "no speak English". At one point when he was asked to leave the room, he refused claiming he was head of security. We were kept up until 2am only to be woken up at 8am the following morning by an electrician. Still no electricity, we had to use the bathroom, including showering, in the dark. Management thought that was okay because it was daytime. By 4pm still no electricity and numerous men in and out of our room, ladders set up, fixtures hanging, we were reluctantly given another room but only after we insisted. Problem even followed us to our new room.
I could continue with the list of poor service and disrespect that we received but there is not enough space here.
Definitely not a hotel to meet the SPG high level of standard!!
September 10, 2012
Rated 3 out of 5 by Mats56 Do not expect SPG Elite Benefits
Even the highest season, they should take care of the elite gusest of SPG. The staff including the porters were too tired to take care of us. Except the location, I could not recommend this hotel to anybody.
September 10, 2012
Rated 2 out of 5 by Plongstarwood Good location, but that's it.
The location of the hotel is great however the rooms were small and the standard rooms has a horrible view of an indoor courtyard. Additionally, the shower was dirty and just needs to be redone. There was no a knowledgement of my Platinum status and no upgrades at check in. The breakfast was subpar and I wouldn't recommend paying 25 EUR for it.
September 10, 2012
Rated 3 out of 5 by FrequentTravelerSeattle Good location but needs improvement
This hotel is very well located. Although valet parking was available, no one assisted us for over 30 mins so we self park and it is quite a maze in the parking garage to find your way back to hotel with luggage. As a platinum member, they did upgrade me to the next available category which is the same room with a slight sea view. The rooms are an average size and the bed very comfortable. It was not cleaned very well. For example, we were there for 5 nights, and there was definitely dirt on the bathroom floor that was "swiped" but not actually cleaned so it just got smeared more each day. Pretty bad. Each time I stopped at the front desk to ask for a possibility of a slightly later check out (again as platinum member, I usually get a response fairly quickly), I was told to come back the morning of departure which was not helpful. They were painting our hallway one morning and there was a fair commotion outside our door by 8am but no advance warning from the hotel. And the hallway reeked of paint for the next 2 days. All in all, I may recommend this hotel but with serious reservations.
We generally ate breakfast away from the hotel but one day, we decided to eat in the hotel. We arrived at the restaurant on the 1st floor at 10.20am and the hostess told us it was a breakfast buffet and that it shuts down at 10.30am but typically would stay open longer so we would have time. Well .... we each got a plate of food and barely a cup of coffee and they started clearing all the food. Again, with no warning to any of the guests. And breakfast costs 22 euros each. So ... I cannot say I was impressed at all.
September 7, 2012
Rated 2 out of 5 by Socrates Mediocre
The hotel location may be among the best in Nice, however its condition is well past its prime.
Common areas and rooms were below what I have come to expect of Le Meridien. SPG recognition was minimal and staff was somewhat self-satisfied.
Silver lining: beautiful roofdeck, albeit with a very small pool unsuitable for swimming.
September 5, 2012
Rated 5 out of 5 by Riccardose Location, Location, Location!
The Le Meridien Nice is in the best possible location: on the promenade des anglais, across from the beach and spitting distance to Nice old town with its many great restaurants and bars.
The hotel rooms and common areas are nicely styled in a contemporary look. The roof-top bar/restaurant has great views out along the coastline and the hills behind. The pool, however, is tired looking and very, very small. Valet parking is available and the rates are fair. This hotel is great for families or a quiet break for two.
September 3, 2012
Rated 3 out of 5 by familyjewel great location
convenient location - just on the promenade. initially thought noise was going to be an issue however double glazed windows did the job and was able to rest soundly at night.
great rooftop bar - with amazing views over the sea and city.
pool area is tiny - there are only a handful of sunloungers and if you show up late you're out of luck of being able to get one
fitness center - equipment is completely outdated
decor - decor in the room is modern and sleek - however common areas are old and tired, could use a facelift to match the rooms
reception service - was terribly slow especially around checkout time which was frustrating when you're trying to catch a plane
August 30, 2012
Rated 3 out of 5 by MelCJ Great views, poor SPG and customer service
I'm quite mixed about my feelings about this hotel. While I agree with those who commented on the beautiful views from the terrace and the convenience of being able to walk to the old town area, I was very disappointed by the cold and unfriendly demeanor of the front desk staff, lack of SPG gold membership recognition, and the noisiness of the rooms. Also, while we enjoyed the ambiance of the rooftop terrace, the high prices of the meals do not match the tastiness or the creativeness of the dishes. We stayed in the classic room which was court facing. The room had a bar fridge in the corner. I think the last time I saw something like this was decades ago, when I stayed in a cheap motel. And there wasn't a kettle or any way one could make a hot drink. Very disappointed in the room amenities.
August 29, 2012
Rated 1 out of 5 by Georgy this hotel impressed me by unfriendly and unprofessional stuff
I will never ever come to this hotel and will not recommend anybody to stay there
August 29, 2012
Rated 4 out of 5 by Lulu04 Great hotel. Great staff, great location. Great food.
Great location, loved to sit on the balcony on the 7th floor. amazing view of the sea, the harbor and the old city. Executive room, Huge bed, very comfortable big pillows. Great , friendly and helpful staff. Breakfast was fantastic with large variety of choices. Also the Terrace restaurant was great, although a bit expensive the food was fantastic!! Compliments to the chef!!!
No babysitting service, and no activities for children except the pool on the roof which our daughter loved.
We are looking forward to visiting again.
August 28, 2012
Rated 5 out of 5 by AmericanTraveler Great location nicely appointed rooms
Best location! Convenient to everything you need in Nice - beach across street, rooftop pool, right next to old town, and right next to modern shops, all sorts of restaurants, cafes, etc. within a one-min walk! Our rm was deluxe king, sea view 5th floor facing full ocean.Very spacious rm - especially for Europe. Bed linens were nice, but bed itself a little hard for my taste. Towels were nice & thick. Shower was nice, clean, great water pressure. Staff was very nice throughout desk / cleaning svc / bars & restaurants servers. Only suggestion is their Concierge needs to become more familiar w/which restaurants certain people may like (based on cuisine & atmosphere preferences) in Nice and Monaco (the latter is just a 30-min drive or train ride away). Pool area is very nice w/beautiful view but not many seats available to lounge poolside.
August 28, 2012
Rated 4 out of 5 by Tilford Good Location
Marred by McDonald's at the entrance; it draws down market crowds to the hotel entrance and is a blight on an otherwise fine hotel.
August 27, 2012
Rated 2 out of 5 by Traveller7 Basic room and little else
Whilst the location of this hotel is great and the staff were very helpful, little is included in the immodest price other than the room itself. Wi-fi must be paid for and it's not cheap - inexcusable in these days. Worst of all, the bed was like concrete. This may be a trend in European hotel beds but I expect better from an SPG hotel.
August 26, 2012
Rated 1 out of 5 by vschendel SPG Members Stay Away!!!
This hotel doesn't recognize or care about ur SPG status!! At check in they told me cause I arrived at 2:30am that they gave my room away cause they needed it. Leaving myself and my two daughters in a room with one bed. Talked to manager the next day and she didn't care!!
August 23, 2012
Rated 4 out of 5 by Cliffnelson Nice hotel; rude employees
Really enjoyed the hotel. It was perfectly located and they gave me a nice upgrade to an oceanfront room with beautiful views. Also a beautiful rooftop restaurant with sweeping views. I found the staff to be quite rude from check in to a could-not-be-bothered concierge. Other than that it was an enjoyable stay.
August 21, 2012
Rated 2 out of 5 by sktskt Fell short of an average SPG experience
Visited this hotel at the peak season. Disappointed by the quality of service and conditions of the room. Specifically:
- Cleanliness: bathroom not thoroughly cleaned, strange smell
- Service: slow/no response in request of missing pairs of slippers; no replenishment of toiletries and water from the second night.
- Public area: dated decor and poorly maintained.
August 15, 2012
Rated 4 out of 5 by Nikita great location
Well located old Le Meridien with professional staff. I received good upgrade to terrace room with great views. No valet parking but convenient selfparking for 20 euros/day. Tiny pool on roof with nice views.
August 14, 2012
Rated 3 out of 5 by Riddy not impressed!
for the price my friend and i were paying to stay in the 'newly renovated' hotel, we were surprised when we got to our room because it had clearly not been renovated! scuffs and divots in the walls were pointed out within minutes of being in the room and the bathroom was very disappointing. the shower temperature was impossible to keep steady (think burning scalding hot water, then freezing cold within seconds) and the shower curtain rod feel off! there were also issues with the television not working, and housekeeping knocking on the door every morning even though the 'do not disturb' sign was clearly displayed. when we asked concierge staff about taking a boat trip to monaco, we were told to absolutely take the tram to get to the harbour because according to this particular staff member, the walk was far too long, almost an hour. after having talked to two more staff members and been given two more conflicting stories we decided to walk, it took approximately 20 minutes. i was also unimpressed with the service at the roof top bar. it wasn't uncommon to wait 15 minutes before a server came by with a wine list, and usually another 10 until someone was back to take an order. despite the disappointing elements of the hotel, the location was great and over all we enjoyed out time in nice.
August 7, 2012
Rated 3 out of 5 by Rocky08 Literature on hotel website mis-leading.
I did not expect to have to pay an extra 42 euros for my daughter and I to use the beach. The website describes the hotel as having a private beach and does not say that for a hefty fee you can rent a lounge chair with some umbrella coverage (and where smoking is allowed) from a private beach club with whom Le Meridien has an "arrangement". Since the pool is Very small and full of young kids, we had hoped for a nice day on the beach. It was an expensive day on the beach.
The rooms were comfortable, but had no drawers to unpack belongings, so we were spread out all over the room.
But the staff was very nice and the location very good.
August 5, 2012
Rated 1 out of 5 by Tani Hidden messages. Poor customer service!
Two of the main reasons for choosing the Le Meridien hotel were:
1. Location and having a private beach.
2. Being part of SPG which is one of the best programs in my mind.
When I checked in I found out that:
1. I have a room facing the inside of the hotel (???)... they call i Patio - an insult to the word patio! Of course I didn't like it, and had to pat extra 52 Euros to move to a street view.
2. The beach was not part of the hotel. The hotel has a special deal with the beach owners, for a 21 Euro per person (!!!). (see link: http://www.lemeridiennice.com/en/hotel-ruhl-private-beach-nice). By the way, the beach rates are almost the same for people who are not hotel guests.
I questioned the 2 issues. I have been told that all is in the website and in my reservations. I went to the website afterwards in my room. I was cyrious to see where did I make the mistake. After browsing, opening link after link, and "More" buttons, I eventually found the references. But when I book a hotel, I don't think I need to hire lawyers and such to help me reading every little word and determine what they mean. It should be clear and upfront.
I was so frustrated and disappointed, and felt embarrassed in front of my wife and son.
The hotel manager was rude to me. She continued "waving" the fact it was in the website. She treated me as if I was a crook trying to cheat the system. I felt unwanted. I felt I was treated with lack of minimal respect.
I WILL NEVER CHECK IN THAT HOTEL. I will NOT recommend going there. This has been the worst experience I have had with the Le Meridiens which I loved so much.
August 2, 2012
Rated 2 out of 5 mold in bathroom
this hotel is in a great location, but that's where the great part ends. The bathroom in the room was absolutely disgutsing with mold all over. The staff was just ok, not Le Meridian standards. Thank G-d I was only staying 1 night. Would not go back.
August 1, 2012
Rated 4 out of 5 by Carolimus Fantastic location
This hotel has the best location in Nice. Great restaurants, shopping, entertainment and beach is within walking distance. We had a wonderful stay in the Junior ocean view suite. The rooftop pool area is too small but with a beautiful view. The fitness center was too small as well. We missed a café area in the lobby. Not that family friendly.
July 29, 2012
Rated 5 out of 5 by MandB2012 Superb location and great staff
We are 3 Star Elite Starwood members and asked for an upgrade when I made the reservation. Our corner room on the 4th floor gave us two walls of windows with a balcony overlooking both the sea and castle hill. It was absolutely stunning. Perfect for the Bastille Day events and access to the Jazz Festival. Easy walking/biking all over. Loved our experience at this hotel. The staff was wonderful and helpful.
July 18, 2012
Rated 5 out of 5 Gracious hosts, great location, quiet nights
First, the hotel staff is the best. They are unfailingly friendly and helpful. The location cannot be beat. Our room was quiet and the beds were so cozy and comfortable that the only problem we encountered was getting up in the morning.
July 14, 2012
Rated 5 out of 5 by The3Amigos Our Home Away From Home
Let me start by saying that we ( 2 colleagues and myself ) have just completed a five week continuous stay here. It provided us with ample opportunity to enjoy the enitre product, " warts and all " as the saying goes. There is no doubt that the backbone of this " mutton dressed as lamb " establishment is the staff. Whatever Le Meridien is doing in regards to training & development is working. No matter which department you deal with their is a consistency in the high level of service and formal address to each guest. A reflection of professional service and standards training. There are always particular stand outs in every Hotel and Le Meridien was no exception. From reception, to the breakfast room, to La Terrase and of course our amazing pool attendants. We thanked each of you individually and with letters of thanks to your General Manager. It is necessary now to highlight two obvious flaws in management direction. Firstly, each and every day there were issues with regards to sun lounges by the pool. It is prime real estate up there, we understand this as there are only 14 beds available. A Manager was allowing at least 4 beds each day to be "reserved" for certain guest. This was a harder pill to swallow as these "special" guests swanned up at 2pm each day for afternoon sun. Therefore almost 1/3 of these hot property sun lounges were out of action with nobody using them for the main part of the day. The poor pool attendants were continually cornered by unhappy patrons who pay a great deal of money to stay here. As the sign clearly states in the pool area - no reserving of sun beds. This MUST be addressed and made uniform. First in best dressed. If you are not using the chair - no leaving of personal items either to claim later. Pool manager - make a uniform and equal decision, after all we all pay good money to use the facilities. Secondly, the housekeeping follow up call if you chose not to have your room serviced. In the weeks I was here, I only required service every second day. Without doubt the second most annoying management directive is for housekeeping to ring/knock on door/ring even if your do not disturb is out. As an avid afternoon napper this perfunctory duty unnecessarily snapped me out of a peaceful rest. Housekeeping Managers, there are two phones in the room. We can call if there is anything required. Thank you for reading. I truly hope Le Meridien Management take heed of these two productive criticisms and make the required changes to the standard operating procedures. Thank you Le Meriidien. We look forward to seeing you same time and same place next year.
July 9, 2012