Rated 3.5 out of 5 by 15
Rated 2 out of 5 by JM178 service depreciating/ needs improvement
I came many times in yhe past with my (Chines) wife and son and were both very disappointed by service and attention from staff vs previous times.
June 23, 2014
Rated 3 out of 5 by stq88 Unfriendly Staff
The facility is OK and good for the family with kids. However, the staff at the receptionist (trainee) and at the restaurants were really bad. 1. Not familiar with the process. 2. Not friendly at all.
September 15, 2013
Rated 4 out of 5 by 49C7 Good facilities
Good location and facilities, I still don't think that Gold members have any advantage when travelling in China
May 19, 2014
Rated 3 out of 5 by Fredrik Potential for improvements
Hotel is located quite nicely just outside Shanghai city center, with easy access by either taxi or subway. Both indoor and outdoor pool and a nice park to walk around in makes this a nice oasis and getaway from the city. Room was nice and spacious with very comfortable beds. There was a lot of confusion regarding SPG benefits and front desk staff couldnt give any clear answer on what the benefits are for Platinum members, and from 3 different people i got three very different answers so I was actually never able to figure out what they really were...
June 4, 2012
Rated 4 out of 5 by Makrele666 Outdoor Pool Closed :-(
Overall it was a good stay. However, negative was:
a) The outdoor pool was closed during our entire stay over Labor Day. Actually that pool was the main reason to go there in the first place. Weird enough the outdoor pool was open until 29 April 2013, but then closed over the May holidays, were there were enough customers to use it and it was very warm, too. That does not make sense at all. Furthermore a sign displayed "outdoor pool is closed due to winter, will be opened late spring". That is a lie, as the outdoor pool was open days before. Very disappointing, and brought me down the entire stay.
b) The receptions staff could not find my SPG number in the system. I forgot my card and no, but she was not able to track me in the system...
May 1, 2013
Rated 1 out of 5 by JC35 This hotel is like a wet market
Service at the restaurant is bad and there is very limited options for food. You have to queue for 45 minutes for breakfast which cost around USD 40 each person. No spoon or fork on the table and not enough waitress to serve.
Not a good hotel for relaxing in the weekend, since it is often filled with hundred of family group.
No ambience of a category 4 SPG hote/ or resort
For the price that you pay, no value for money
June 1, 2013
Rated 4 out of 5 by ranger The best hotel in the area
It is a beautiful resort outside Shanghai city. Room is nice but shower is bad similar to 3 stars hotel. Choice of restaurants is limited and food no good.
Staffs are friendly but need more training. Concierge is efficieny and arranged transportation with no difficulties.
June 18, 2012