Rated 2 out of 5 by JM178 service depreciating/ needs improvement
I came many times in yhe past with my (Chines) wife and son and were both very disappointed by service and attention from staff vs previous times.
June 23, 2014
Rated 5 out of 5 by Jack747 SO GREAT
This hotel met all my needs and my room was beautiful. The views were so great. Plus there building an extension of Happy Valley!
Thank You So Much
April 9, 2013
Rated 4 out of 5 by 49C7 Good facilities
Good location and facilities, I still don't think that Gold members have any advantage when travelling in China
May 19, 2014
Rated 1 out of 5 by David Too many kids-family guest
The hotel obviously intended to fill in the rooms during the Chinese New Year holiday by promoting kids family group guests, which resulted in over capacity in everything and huge noise in every open/public space. It shouldn't attract so many kids family while not separating with other guests, it seems the hotel has no experience in dealing with such situation even though they launch such programs in regular weekends as well. Hundreds of noisy kids and noisy parents/grand parents make other guests into uncomfortable mood.
February 13, 2013
Rated 4 out of 5 by Ben2012 A pleasant escape from the city
This was my first time at this property, so it was a pleasant change of scenery. Less than an hour away from the city, this property is located "away from the hustle bustle", and you feel like you are at a resort.
The Sculpture Park just next door provides for a great stroll, and the mini-beaches are a nice touch.
Not the place for you if you do not enjoy staying inside the hotel for the entire duration of your stay, or if you need easy access to/from public transportation.
September 20, 2012
Rated 3 out of 5 by stq88 Unfriendly Staff
The facility is OK and good for the family with kids. However, the staff at the receptionist (trainee) and at the restaurants were really bad. 1. Not familiar with the process. 2. Not friendly at all.
September 15, 2013
Rated 3 out of 5 by Fredrik Potential for improvements
Hotel is located quite nicely just outside Shanghai city center, with easy access by either taxi or subway. Both indoor and outdoor pool and a nice park to walk around in makes this a nice oasis and getaway from the city. Room was nice and spacious with very comfortable beds. There was a lot of confusion regarding SPG benefits and front desk staff couldnt give any clear answer on what the benefits are for Platinum members, and from 3 different people i got three very different answers so I was actually never able to figure out what they really were...
June 4, 2012
Rated 4 out of 5 by Makrele666 Outdoor Pool Closed :-(
Overall it was a good stay. However, negative was:
a) The outdoor pool was closed during our entire stay over Labor Day. Actually that pool was the main reason to go there in the first place. Weird enough the outdoor pool was open until 29 April 2013, but then closed over the May holidays, were there were enough customers to use it and it was very warm, too. That does not make sense at all. Furthermore a sign displayed "outdoor pool is closed due to winter, will be opened late spring". That is a lie, as the outdoor pool was open days before. Very disappointing, and brought me down the entire stay.
b) The receptions staff could not find my SPG number in the system. I forgot my card and no, but she was not able to track me in the system...
May 1, 2013