Rated 5 out of 5 Great stay!
We had a wonderful time in Beaver Creek at the Westin. We have stayed at this hotel before in August for a yearly mountain bike trip and always have a great time. The hotel is perfectly located, exceptionally decorated and always beautiful. We came away relaxed and ready to continue to our next vacation destination. Our room was gorgeous, the spa was incredible and the restaurant was delicious. Overall, the staff were some of the best we have encountered anywhere.
Though valet is required, the valet attendants were exceptionally friendly and welcoming. Specifically, Eugene in the valet area was wonderful!
We can't wait to go back!
August 29, 2014
Rated 5 out of 5 by Jam3000 Outstanding Service and Luxury Amenities
My husband and I are on a mini vacation in Avon/Vail and I must say that Westin Riverfront Beaver Creek was a breath of fresh air due to the updated decor service and state of the art luxury fitness and spa facilities. First I would like to give a special thanks to Michael at the front desk. He was the nicest ever and he made sure our needs were met to the fullest throughout our stay. I would also like to thank Wayne for granting our special request on the day we checked out Aug 24. I highly recommend the king room with fireplace and balcony facing the creek. Thank you staff for making our stay a pleasant memory.
August 25, 2013
Rated 1 out of 5 by Tommy28 This hotel does not adequately recognize SPG members
Front desk never recognized SPG Gold membership (never offered anything). Attempted check in at approx. 2:00pm, was told no rooms were ready, asked that we have our three rooms together if possible since no one had checked in for that day. Got a call that one room was ready at 4:05pm, was told the other rooms were not ready and that they were not on the same floor. Asked that this be corrected, and was told that others had already checked in. Got no explanation as to how that was possible since I was there ahead of everyone else. The only logical explanation is that Points rooms play second fiddle to paid rooms
December 28, 2013
Rated 3 out of 5 by jg77 Starwood affiliation
I'm not so sure that there should be a starwood affiliation with this Westin. This is a bit of a unique Westin/Starwood facility and the related room/resources are very constrained. I have had issues in the past with this Westin conforming to Starwood member policies and experienced them again this time when being denied a late checkout. Of note worthyness is the attention and service by Eugene in the valet area, Jon in management, and a young fellow offering us some water upon checkin. The facilites, rooms, spa, and pool are all high quality. However as an elite Starwood member, owner at the villas there at the Westin, and long time SPG member my expectations were not met.
July 24, 2012
Rated 1 out of 5 by Jman LEAVING WAS THE BEST PART OF MY STAY.
Despite an excellent Concierge staff (Julia), this hotel is a service and mechanical NIGHTMARE. My room had SEVEN mechanical issues when I checked in, two still remain unfixed. The lobby bar staff is slow and inattentive, as is the main phone switchboard who routinely goes unanswered or requires a 3-5 minute hold time. The new Cima restaurant doesn't fit well with the Westin product. Overall, this hotel is NOT worthy of the Westin brand. If you are looking to serve yourself and be endlessly frustrated, THIS is your hotel. Otherwise BEWARE!
January 30, 2012
Rated 5 out of 5 by Hamburgler Outstanding Hotel
Fantastic hotel- only complaints I had was an overcharge on my folio and I can't stand "resort fees". Just please put those in the price of the hotel.
April 14, 2013
Rated 2 out of 5 by jmeek13 Hit or Miss on Rooms, Eat Elsewhere
Just returned from a summer stay at this hotel last week. My family had 2 rooms, a 2 bedroom suite and a single king bed suite over the course of a week.
Rooms: Upon initial inspection the rooms are quite nice. Well put together, tastefully decorated, and the beds are comfortable. Note that the couch bed is not comfortable enough to sleep on for a prolonged duration, the couches alone are significantly more comfortable.
Concern: During our stay, the 2BR Suite started to have a smell of sewage leaking out from the bathroom. We notified the service desk and they arrive promptly, but then suggested that the smell was coming from the gas fireplace. They removed the cover of the fireplace and when they discovered the leak was not originating from there, they couldn't figure out how to put the cover back on and left it hanging on a hinge for an entire day.
They then proceeded to detach pipes in the bathroom, identified that the sewage smell was indeed coming from leaking pipes in the bathroom, but then when they did not have the proper pieces to fix the pipes, they left them open and the entire room quickly became unlivable with the smell of open sewage. They then left to "go to Home Depot" to find parts. We then left for dinner for approximately an hour and a half and asked them if that would be sufficient time for maintenance to get the issue resolved. The manager on duty was quite curt with us and would not give us a firm answer. When we returned to the hotel, she had not kept in touch with maintenance and couldn't tell us if our room was ready to return to or not. After 20 minutes of waiting someone finally contacted maintenance and we were informed the issue was resolved.
We returned to the room and discovered they had fixed the pipes but did not air out the room at all. When we called for box fans to help push air out of the bathroom and rest of the suite, maintenance was reluctant to provide any. They finally did, the rest of the room was livable again, but the bathroom itself never quite completely aired out. I think they have a problem with their plumbing on the west side of the hotel. For all of this inconvenience the hotel decided to comp 1 of our nights, which was a nice recovery, but their handling of the issue throughout lacked tact or efficiency.
That being said, in my 1 bed king suite, I experienced no problems at all.
Restaurant: Maya, the contemporary Mexican place within the hotel has great food at Vail-reasonable prices (note the 'Vail', this place is expensive, but what isn't up there). Service there is horrendous. We had reservations on 2 nights, one night we were seated promptly but did not see our waiter for 30-40 minutes, the only reason we got drinks / chips and salsa was because we flagged down a busboy who noticed we hadn't spoken to anyone yet. The second night we were kept from being seated until 45 minutes after our reservation time (we were told the wait staff needed to "catch up"). Service was more prompt but still very slow for food / refills, etc. The food is fantastic, the fresh salsa's are amazing, but the management of the restaurant needs serious work.
The rest of the facilities are great, and the location is perfect. This place has a lot of potential, it just needs a refresher course in resort management.
As far as Platinum recognition, I am an SPG 75 nights for this year already, heading towards 100 quickly, and I did not feel any differently than a standard guest, but it is a resort and not a business establishment.
Go there if your an SPG looking for a Beaver Creek trip, but keep your eyes open for other places, and be careful with your expectations, this place is nice, but the logistics scream of incompetence.
July 2, 2013
Rated 5 out of 5 by Mattburn Westin Beaver Creek
The facilities and staff were incredible. I only had 2 issues with my stay.
1.) the room was not ready until 4:45, It had been a long day of traveling and I was hoping to get in a little earlier.
2.) the sofa bed needs to be updated. It was so uncomfortable that I could not use it. I was in room 207.
Other than that everything was incredible. Everyone was extremely polite and hospitable. The patio outside our room was nice. (although dog owners should clean up after their dog right away) There was some remnants scattered aound my patio area as well as adjoining patios)
April 3, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 Great last time, looking forward next week
I stayed here with some friends for couple of nights in November. Snow was falling on the valley and this property offered us the warmth we needed.
It was an awesome stay overall.
The only drawback at that point was the food.
The restaurant was closed most of the time and the only food available was in the small cafe, cheap, poor food.
The location: incredible
The rooms: great
The service good
The rate: affordable
Spg Recognition: fair
I am preparing to go back this coming week with my family. Great expectations, hopefully we will not be disappointed.
August 17, 2012
Rated 2 out of 5 by TFDenver I was over charged by nearly $1000 for my stay
I had booked a stay at this resort 8/13-17 from my Starwood account not realizing that a deposit was charged to my company credit card. When I arrive at the hotel, I asked for charges to be changed to my personal card and was assured all was fine. During my stay I asked the front desk about moving to a larger room due to a guest that was joining me. I was quoted $300 for the change. When I checked out, my bill was only partial because of the deposit. I later found that I had been charged for a deposit and charged twice for the room nights. When I called accounting with my credit card statements to discuss a reconciliation, the person was very confused and said she would research. She called back and told me that I was over charged but she couldn't tell how much. Then she sent me an email with a credit and updated statements. I was shocked that I would be overcharged by nearly $1000 and get no apology, explanation etc. I still believe there was a mistake in what the front desk employee told me about the cost of moving rooms -- I changed rooms on the information he provided of $300 cost. The miscalculation and trouble it took to resolve ruined the experience for me.
November 16, 2014
Rated 5 out of 5 by DancingBear Awesome hotel!!
This is by far my favorite of all Westin properties I have stayed in - the lobby fireplace and cozy armchairs nearby...to-die-for room and bathroom (especially in the junior suites)... great outdoor lap pool and wonderful indoor workout center... delightful spa (ahhh!!!)... and the walking trail is just outside the door... and Cima, the restaurant has incredible food! And.... yep, there's more! There's also a gondola direct from the Westin up to Beaver Creek - how's that for service! This is my go-to hotel for R&R, and just plain fun!
December 12, 2011
Rated 5 out of 5 by Atriand Felt right at home
We visited the Westin Beaver Creek for a wedding and stayed at the hotel for 3 nights with our kids. Our stay was lovely and accomadating for the whole family.
I was a bit anxious during the stay as I was waiting for an overnight package that including a dress my daughter needed for the wedding. The staff was eager to help and called me on my cell the moment the package arrived. I appreciated that so much.
We will most definitely be back. Loved the pool, hot tubs and trail access. The view is breathtaking.
Thank you Westin!
July 15, 2013
Rated 4 out of 5 by aaawedding Great but...
I would have given this 5 stars with the exception of 2 things.
1) the check - in process... despite hoping for an early check - in around 2pm for medicinal reasons, the room wasn't ready till 5pm despite multiple requests for a room with a "lesser view" that was available earlier. Regular check - in is at 4pm so we were understanding of not being able to get an early check-in, but having to wait an additional hour wasn't expected. Also, no apologies from the receptionist once the room was finally ready.
2) we went to use the humidifier in the room and it was smelly and moldy... gross! Looked like it hadn't been cleaned in a long time.
Other than those 2 above reasons, we loved the hotel and the overall staff was nice and we will plan on staying there again.
January 12, 2014
Rated 5 out of 5 by WYOGal Comfort
The hotel ambiance encouraged relaxing and enjoying the company of friends. The living room area off the bar provided much seating and at the same time provided privacy for groups to mingle. I only wish I had brought my Golden as the hotel encouraged your pet to be a part of the action. Beds were so comfortable and the studio suite we rented had everything we could need or want. The restaurant was a nice surprise...gourmet quality food for both the evening meal and Sunday brunch.
April 16, 2013
Rated 1 out of 5 by Nick68 Poorly managed hotel
1. Ordered breakfast the night before to arrive at 7:45am the morning after in order to meet the ski school schedule. Food didn't arrive until 8:05am. We had to leave and miss breakfast.
2. Arrived to room at around 5pm one day and the room was not done.
3. Arrived to room at 6pm one day and only 1/2 the room was done. Towels were still hanging on the doors from he morning showers.
4. Ordered a few more milks for te coffee one morning and tey never arrived.
5. No one really could answer my question re SPG points.
6. Valet parking guys were the ony people who did their job well.
7. Sport massage at the spa was NOT a sport massage. It was an extremely soft massage and was not intending to release any stiff muscles (even though I asked a number of times during the massage sessions that this is not strong enough).
January 1, 2013
Rated 3 out of 5 by Jayme123 Poor customer service
My boyfriend booked the Westin in Avon for my birthday weekend. Obviously paying more for a high quality stay. However, when we arrived the ipod docking station did not work, and the fireplace was not working. I called down to the front desk and they sent environmental services up (after 20 mins). He worked on it for quite sometime, but was unable to fix it. We had to leave for a dinner reservation and the front desk said that they would check to see if we could switch rooms. Which of course was not going to work since we had to leave for our dinner res. Basically she said Ok, sorry! Was very disappointed because I know my boyfriend wanted to make the night perfect. A discount or comp would have been appropriate since we paid for the quality, which was not delivered. Also, there was no hotel car service or shuttle to take us to dinner, they said you can call a cab or take the bus. I was shocked to not have been offered a ride, since it was only 1 mile away.
September 17, 2014
Rated 5 out of 5 by WineAdvisoryGroup Excellent Spot
Really nice hotel. Modern facility with a good feel. Staff is a mix of excellent professional people and youth with less experienced... so service in general is good, but you do experience some times when it's off. The gondola is located right off the lobby area... really great. A number of good restaurants in the area (by car). LIke the atmosphere in the lobby. Good ski shop right in the hotel. Highly recommended.
April 18, 2013
Rated 5 out of 5 by PlatinumJames Great Short Stay
Passing through with my parents and we decided to stay here. I wanted them to stay here for quite some time and we finally had the chance. They manager upgraded our two bedroom suite to one that included a massive outdoor furnished terrace.
Awesome kitchen, very spacious living room, master bedroom and guest room was also very spacious and well appointed. The bellmen were extremely helpful with all of our bags.
December 5, 2011
Rated 2 out of 5 by Disappointed123 Wasn't up to Westin standards
We have high expectations of the Westin and unfortunately our stay fell way short. Our room smelled like a dead animal and instead of just giving us a new room, they had to investigate it first and then allowed us to move. The valet wasn't friendly when we pulled into the hotel. And we had horrible experiences at the new restuarant. We had bragged to our friends how great this hotel was and you let us down.
June 9, 2013
Rated 5 out of 5 by PlatinumJames One of the best hotels in the USA.
Westin Riverfront is one of the very best run and maintained hotels I have ever stayed at. I have been coming here since the first week it opened and it is STILL frozen in time with it's "like new" condition. The design is still excellent and beautiful and the way they maintain the hotel from the landscape to the exterior siding to the hallways to the bathrooms is truly spectacular. Every high end hotel in the country should study the Westin Riverfront on how it should be done. I don't know if this is a Starwood thing or if it is (more likely) and EAST/WEST (who owns the property) thing but either way I am truly amazed at how extraordinarily well EVERYTHING is maintained.
I was upgraded to a corner suite as requested in my 'wish' request. The room/suite/residence was in perfect condition and was beautiful. I had access to a foyer with a laundry room and closet, a full gourmet, high end kitchen with KitchenAid appliances and every possible cooking tool, cooking pot and pan, device and plate or bowl one could ever want or need. You could stay here a month and not actually use everything in that kitchen. It was like I was staying in a million dollar condo. Actually it probably is a million dollar condo if not more!
I had a large comfortable eight person dining room table and a very large living area with a fireplace, large TV, two large sofas and two lounge chairs with coffee table, side tables, decorative fixtures and wall sconces, regional artwork, lofted ceilings and views of the mountains, river and village all from massive walls of windows wrapping the unit. My bedroom was large and comfortable with a huge bathroom with a bathtub and separate glass shower. Two balconies completed the room offering. It was completely comfortable and luxurious and I thoroughly enjoyed the room and the view as well as cooking for myself.
The hotel has recently updated their lift side restaurant/grocery store. (tip: While the store has many great things and is super convenient, it is pricey and the local food grocery store is not far away to have access to much more offerings.) They also serve lighter far food here prepared from the same kitchen as the fancy restaurant so everything is delicious and high quality. My favorite new addition is a brand new Starbucks in house which offers all the usual Starbucks fair and food. They even allow you to bill the room! The newly remodeled spa and gym areas are also very nice. This hotel has the best workout facility in the area.
The pool area had also had a face lift, although you would never know it. Why on earth you would go through an expensive redo only to have it look the same is beyond me. It was such a perfect time to update the lighting and add much needed electrical/AV access for the many events and weddings they install out there, but they did none of it and the new stone deck is not too comfortable on bare feet. A greatly missed opportunity for some great architectural lighting of the area, instead of the boring bollards. Having said that, an Olympic size salt water lap pool and three giant riverside infinity hot tub pools kind of speak for themselves.
I go out of my way to stay here because it is so spectacular and well done. It is worth it. Great access to the slopes in winter with a gondola mere feet from the door, ski valets, and a great after ski scene. It is equally as special in the summer months as well.
Fall and spring give you all the same luxury and splendor for a fraction of the price so if you like changing leaves and melting snow while being in a spectacular resort, come during those times and save a fortune. I love this hotel.
Hats off to all the staff that run and maintain it, you all do a magnificent job year after year after year. I see almost all of the same people since the beginning of the opening and that says a lot in a resort town. I have stayed at hotels 5 times as expensive and with much celebrated reviews but after even two years they show their age and the wear and tear. Not the Westin Riverfront. It is without a doubt one of the finest examples I have ever seen in all of my extensive travels of how to maintain a property. I am truly amazed every time I come. Frozen in time in the best possible way, ageless.
October 31, 2014
Rated 5 out of 5 by Catspajamas Absolutely Wonderful
The location and amenities of this resort are fantastic! The gondola onsite on the back deck and the ski valet made hitting the slopes a breeze. The high touch service was also fantastic. My son became ill during our visit and the staff went above and beyond to provide comfort to him, including a plush mascot beaver, a jar of gummy beavers and a get well card! Who does that?
March 26, 2013
Rated 1 out of 5 by gijolopez Horrible Hotel staff
Horrible hotel staff.
I arrived at my room and a few things were not working properly. I called the front desk to speak with the night manager (Tim) and he hung up on my twice and then would not take my call and let it go to vm. He did not fix any of the issues I had and didn't call call either .
November 11, 2013
Rated 4 out of 5 by doug1616 The lobby has an awful bartender.
The bartender in the lobby needs significant customer service training. On (2) two separate visits, he 'FORGOT' to fulfill our drink orders! After 10 minutes, we had to remind him to fix our drinks. There were only 2 other people at the bar. To say the least....he was awful...just awful.
August 8, 2013
Rated 5 out of 5 by Eil2014 A great experience overall
The staff, the facilities and the location all contributed to a great experience overall on our visit. Looking forward to next year!
August 25, 2014
Rated 4 out of 5 by Jerry Owner?
My wife stayed at the Riverfront with her sister, and was told upon arrival that because I (husband) was not with her she could not get the "gift" given upon arrival.
My wife and I are both "owners" and either should be treated with the same respect and have the same privileges.
June 12, 2013
Rated 2 out of 5 by MBV82 Valet trouble and early housekeeping
This facility is amazing! It's location and amenities are unparalleled for the price in Avon. However, I struggled with the $25 per day valet fee. The staff fell short on multiple occasions readying my car. I called ahead each time during my stay, giving the staff 10-15 minutes to bring my car up and each time they failed to have my car waiting. Each time I was left waiting for an additional 5-10 minutes while someone retrieved my car. Major bust on their part since the valet parking was required. The hotel offers a green housekeeping policy and rewards patrons who turn down service with a $5 onsite credit per day. I fully support this initiative and was glad to decline housekeeping services for my weekend stay. The problem arose when the housekeeping service knocked on our door early on Sunday morning. Being the last day of our stay and having turned down the service, I was shocked to be woken by the housekeeping staff. These two disservices will require me to rethink further lodging with Starwood Resorts.
August 31, 2013
Rated 3 out of 5 by ToniCTravelAmeniti1 Great property on a Slipery Slop
This was my third stay at this property.
The location and the views are breathtaking. The décor and rooms are beautiful, well appointed.
This property presents some issues that need to be addressed.
Spg recognition is minimal. There is no place to have a good meal right now. The Market and the Lift have few choices and dull food.
I had breakfast included with my status. For continental breakfast we were offered about 2 choices: some old croissant and a huge fatty, unhealthy high carb muffin that looked like Shreck's head. I ended up ordering from the regular menu and return the voucher to the front desk. They promised that I will be given the 500 points platinum amenity, which has not happened yet.
This is one of the resorts where the $20 resort fee does not cover anything. It is just a way to improve bottom line and rip customers off, really.
I love the area and the location, the walk along the river, the facilities. My favorite thing is the 3 hot spas on the river's shore with an amazing view of the Beavercreek.
May 25, 2013
Rated 4 out of 5 by Sierra78 Great staff
Everyone was very outgoing, friendly, & helpful. Really enjoyed the corner room we were upgraded to. But the room was a little cold
December 23, 2014
Rated 5 out of 5 by pjmd Great Experience
Everything was great. from top to bottom. Highly recommended !
August 20, 2014
Rated 3 out of 5 by Lane Parking and communication
Parking for the hotel is $50 night for self-park and $25 night for valet. I do not like someone else driving my car and $50 a night is totally crazy. $25 is a lot on top of $20 per day resort fee. Especially off season. Why can't the garage use the key card for the room for access?
I was there early (11:30am) and I checked just on the off chance a room might be ready. I was told a room was nearly ready ... cleaning crew was working on it ... and they would call my cell when room was ready for check in. I never got a call on my cell and when I went back at 4PM to check in I was told they were still cleaning the room. Who knows what happened and it wasn't that big of a deal but it is frustrating to get inaccurate information.
They had a promo card in the room for future stays that indicated you HAD to book before you left and had an extension number. We were thinking of going in September so I called the extension to get the information and got a recording that the office hours were M-F from 8 to 5. To call back during regular business hours. Communication disconnect there if you are staying on a weekend.
July 16, 2012