Rated 4 out of 5 by Garybsingapore Beautiful location beware reduced services in early season..
This was our second year early season stay at Westin Riverfront. This is a lovely location with very nice large well equipped rooms. Hawever you need to be clear that some services are lacking in early season. One eample is the Diner Shuttle from the Westin to Beaver Creek; it does not start until 16 Dec so if you want to get to BC Village for dinner you will have to take a sometimes very cold 10 minute walk to and from the Elk parking lot to get to the bus to BC Village. The hotel staff are very quick to point out that it is not their fault because Avon/BC control the bus schedule. Well, in my experience, a service oriented GM would make special arrangements to cover this shortfall creatively. While staff were generally very helpfull and friendly; the front desk needs some serious fixing. Virtually every thing they said they would take care of had to be redone or fixed by the Service Express staff (who by the way are outstanding). If you are a platinum member plan to be dissappointed as there is very little recognition of your status and what you get will most likely have to be fought for.... No Club Lounge, no welcome drinks and less..
December 12, 2012
Rated 3 out of 5 by tmack24 Slept-in bed, garbage in the pool and dirty lockerroom showers/sauna
We are Starwood Platinum members who live in Denver and we have stayed at this resort many times. This stay was somewhat disappointing. When we pulled back the blankets around 11:30 pm on our first night—it looked as though someone had slept on one side of the bed and that the sheets had not been changed. We called Service Express. A housekeeping person arrived shortly—but did not had the correctly sized sheets. He returned again to say that there were no King sheets available, but that a set was in the dryer. We opted for the unfitted sheets so we could go to bed. New sheets were never brought up.
I enjoy swimming at this property as it has an outdoor heated salt water lap pool. Too bad there were bandaids and hair clumps and hair clips at the bottom of the pool.
Only one of the three hot tubs was open. Made for a very crowded experience.
Showers in the locker room were grimy and, again, hair clumps galore. Gross. Sauna was just as dirty.
Went to eat the second night at Maya (hotel restaurant). We've dined there before and found the food to be great. Unfortunately, after waiting 50 minutes for our order to arrive, we gave up, left, picked up the car from the valet and drove to a local spot we like.
On the positive side, the valet staff were great. Very professional and courteous.
June 29, 2014
Rated 5 out of 5 by sam7393 Thanksgiving weekend
The stay was wonderful. I love the new restaurant CIMA.
December 2, 2011
Rated 3 out of 5 by Jniss Nice Hotel-Platinum disappointment
I really feel that SPG does a great job offering perks to platinum members that entice me to give back by spending more money than expected during my stay(s) and strive to keep platinum status. The Beaver Creek Riverfront Hotel does not seem to grasp this concept very well. During my several stays here, I have always felt like the management did not go as far as other hotels to accommodate me and make us feel like other hotels when arriving. During this past stay, the hotel appeared nearly 1/2 booked (if that). I was informed that there were three 2-bedrooms and two 3-bedrooms available. I requested to try one of these rooms out, but the manager informed me that unfortunately they were a for-profit business and he could not upgrade me to these rooms without a fee. He did give me a 1 -bedroom suite that was nice, but I looked out my balconies at other empty 1-bedroom suites with beautiful balcony/terraces and wondered why I was not given a chance to experience any of these other rooms when a hotel was so empty. Any upgrade to a nicer room would typically result in my payment of these rooms in a busier time. I have traveled with SPG around the world, for my engagement, my honeymoon and many special moments and am the biggest supporter of the SPG program. Fortunately, experiences like this stay are rare and SPG usually goes beyond my expectations with treatment.
April 9, 2013
Rated 5 out of 5 by pachfam Great Family Fun
Loved our stay at the Westin Beaver Creek.
Checkin: Was quick and easy, but no real Platinum upgrade or perks.
Concierge: Heidi was great. Very knowledgeable and she spent a fair amount of time with us to ensure we had all the great info we needed.
Valet: Tony was SUPER! Very helpful and knew us by name from Day 1. Our kids especially loved him with his dynamic personality. Lots of great advise for each of our outings.
Kids Club: Fantastic!!!!
Grounds: Spectacular. Restful even though the property was at capacity.
Restaurant: Ate there once. Husband loved it, I didn't.
Tons of activities available for the whole family to enjoy.
July 4, 2013
Rated 2 out of 5 by suzi67 Nice resort overall, but lots of problems
The hotel is lovely. Newer, and clean and beautifully decorated. Also, the apple pies from Cima were the best we have ever eaten! That's where the good ends. Check in went smoothly but not that impressive. When we arrived in our room, we noted that the mini fridge didn't work, and we had no room service menu. We were also waiting for a dog bed. So that was 3 different people coming to the room. We subsequently noticed that our internet ("free" with the $20 resort fee that doesn't include parking) was quite slow and the service was spotty. the air conditioning didn't really work well andthere was a chip in the paint in a prominent place on the wall. We didn't even to bother calling on those issues after our experience with the refrigerator repair. THe refrigerator repair guy came and told us that the fridge was turned up "too high" (we didn't touch it) and tried to explain to us the why and how - and that we should put anything we want cold in a certain spot in the fridge to get/stay cold. Ugh. Our stay was only a single night, or I would have asked to change rooms, but with two people and two small dogs, it just didn't seem like it was worth the trouble. Yesterday, when we were ready to leave, we call for bell service and waited over 20 minutes (5 minutes is what we were told) before we loaded up and carried everything down to the lobby, where our car was supposed to be pulled around. It wasn't. I then tried to find bell staff to assist, and couldn't find anyone. There was nobody at the valet stand either. I finally had to go to the front desk for help. That was way too much work for a resort of this expected caliber. Very, very disappointed.
July 19, 2012
Rated 2 out of 5 by TFDenver I was over charged by nearly $1000 for my stay
I had booked a stay at this resort 8/13-17 from my Starwood account not realizing that a deposit was charged to my company credit card. When I arrive at the hotel, I asked for charges to be changed to my personal card and was assured all was fine. During my stay I asked the front desk about moving to a larger room due to a guest that was joining me. I was quoted $300 for the change. When I checked out, my bill was only partial because of the deposit. I later found that I had been charged for a deposit and charged twice for the room nights. When I called accounting with my credit card statements to discuss a reconciliation, the person was very confused and said she would research. She called back and told me that I was over charged but she couldn't tell how much. Then she sent me an email with a credit and updated statements. I was shocked that I would be overcharged by nearly $1000 and get no apology, explanation etc. I still believe there was a mistake in what the front desk employee told me about the cost of moving rooms -- I changed rooms on the information he provided of $300 cost. The miscalculation and trouble it took to resolve ruined the experience for me.
November 16, 2014
Rated 3 out of 5 by MFSM Excellent property, needs some staff training.
Property is beautiful and the facilities are exactly what everyone, from a single traveler to a family, could need. Some service issues to highlight though: arrived on Christmas day by lunch time. Was not expecting to get into room right away but desk agent assumed that was my expectation and informed me she was only allowed to check in so many people per day early and I was not one of them. I had plans to spend the day in the spa and didnt need the room early, but I also did not need to feel like I was not welcome there. Later that evening, we went to the lobby bar for drinks and a bite and to catch the Bears game. The bartenderd was swamped! He needed help but seemed like he was not getting assistance from his colleagues. I asked to turn on the Bears game and was rudely told he had been there all day, was in the weeds, and simply has not had time to turn it on. I asked for the remote and handled the request myself; which I am totally happy to do had he just done that instead of telling me his frustrations. (I walked to the hostess and asked her to get him some help, he really did need it!) We left the lobby bar at halftime to visit a restaurant in town to eat due to the slow service and really not feeling comfortable. The next morning we went to the ski valet to retrieve our skis and snowboard. Our name was not noted on their inventory list so we searched the racks and found my personally owned snowboard. Sure enough, it was labelled correctly, but again not on their inventory list. The guy outside stopped helping us and started assisting the next guest, basically leaving us to fend for ourselves to find rental skis. We went back inside to the same gentlemen that assisted us in checking the skis in the previous night and he looked perplexed as to why the name was not on the list. Back outside again, three of us looking and we found the rental skis, which were labelled correctly.
I understand service defficiencies, especially during a peak period such as Christmas. We are pretty low key travelers but I dont understand the communication from the team members as if we were making their day worse. All we simply wanted was to drop our bags, turn a TV on, and gather our personal items that we had to check. Its the simple things that are over complicated with some of the team members here.
I will say that some of the Front Desk people were brilliant. I couldnt find lotion in the room so went to the desk. A woman quickly provided some lotion and even ran more over to the bar when I assume she saw that the lotion she gave us was empty. Thats service! The door guys, bellman, and concierge were great too! They all seemed to be enjoying their days and more importantly enjoy working there.
February 8, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 A striving heavenly Resort
Just returned from this Westin. Our second stay. We enjoyed the overall experience.
We were happy with the upgrade to a one bedroom suite. Spacious and elegant. The location is great, the views are beautiful, the fitness center is outstanding.
Service is generally good. Some people exceed expectations, other are lacking.
The pool area: the 3 infinity spas are awesome. The pool is ok, but it is not kids friendly.
The food options at the property are quite limited. Cima has good food. The breakfast offerrings are lacking. Needs improvement in this regard.
However, the area offers many eating venues.
This hotel is a great Westin that is striving to be heavenly.
August 26, 2012
Rated 3 out of 5 by JLGC Room was not worth the wait
The Westin was a favorite of ours, however, the hotel did not meet our expectations this visit. First, our suite upgrade request was not honored. Then we waited two hours for access to our room after check-in. Front desk staff said our premium room (studio suite) would be worth waiting for. It wasn't. The extra large balcony was unusable since it and all the furniture was covered in ankle deep snow and ice. The balcony would have been lovely to enjoy in the morning sun. Our room location also allowed the live music played in the lobby to be heard in our room well into the night. Enormous bathroom space was a waste, room could have been larger for our family of four.
January 2, 2013
Rated 2 out of 5 by Phone10 Lost and found needs to be revised
Unfortunately, no one ever plans on leaving something behind when staying at a resort but it happens from time to time. And this time it happened to me and it was a nightmare trying to talk to the right person, I must have told a dozen people over and over again, the room number, the date, and item I left behind. And in the end, I never got it back. When I first realized I had left an item behind...my first thought was, " this is a quality place and it should not be an issue to get it returned". Not the case, their procedure is," well if it gets logged in the book, than maybe you'll get it back but more often it will never get logged into the book so oh well....sucks to be you!!
September 5, 2012
Rated 5 out of 5 by Leslie38 This hotel has a little of everything.
The Westin in Avon has several features that would entice the most seasoned of travelers. The open lobby with its huge fireplace and inviting seating, and the walk out area off the lobby that looks out on the outstanding pool/hot tub area and the Eagle River. They have a spa that offers more than just the typical spa fare. Wow, what a workout room, and individual classes too.
I have stayed in 3 different room types, and they have all been comfortable, stylish, roomy and offer a variety of amenities.
Wether visiting to go skiing, or hiking, or just lounge around the pool, you will not be disappointed.
June 12, 2014
Rated 5 out of 5 by Margushala Great staff enhanced our stay...
The front desk was always helpful and friendly. We loved the welcoming lobby which was so comfortable. At one point during our stay, I misplaced a pair of expensive (and brand new) eyeglasses and Jose Avila in Housekeeping located them and called me immediately. He really made my day with his great attitude and quick response. Concierge Julia Parsons was most helpful with local travel advice. And the ladies who tended to our guest room did an excellent job and always greeted us with smiles. The pool attendants were always very pleasant.
The Westin is a perfect place to enjoy some of the best scenery in Colorado while being pampered at the same time. This will be a regular summer destination for us.
July 22, 2014
Rated 4 out of 5 by AnnFM Outstanding location
The view from our balcony was stupendous.
The colors of autumn on the mountain were delightful. Our room was VERY comfortable and well designed. The staff was pleasant and attentive.
My disappointment came when I made the mistake of leaving a few items in a drawer when I checked out. My scarf, shawl, shell and bag of pantyhose could not be found (despite the fact that no one had stayed in the room prior to my call asking if the items had been found! ) I was truly surprised to have this happen in such an upscale establishment. It was my error but I was certainly hoping to recover my items.
October 10, 2012
Rated 5 out of 5 by Allykt26 First Stay in Janurary - Already Booked for February
My husband and I arrived around 10am the day of check-in. Though our room was not ready, we were allowed to use their very nice Westin Athletic Club locker rooms to dress for a day on the mountain while they stored our bags. It was a very busy holiday weekend, so our room was not quite ready at 4pm. The reception staff were very patient & apologetic, and upgraded us to a beautiful 1-bdrm suite. Though the hotel sold out, the bars and restaurants were accessible and relaxing. The concierge gave us a very reasonably priced, tasty recommendation for brunch. Can't wait for our next visit!
January 14, 2013
Rated 5 out of 5 by PlatinumGuest82 Best Westin in the Portfolio
I have stayed here 4 times now and every time I say to the staff that it is the best Westin in the portfolio. This time, we checked in late - almost 3am after flying in from Denver. After skiing the next day, I had voicemail from the front desk saying an owner was coming in our room the next day and we would have to move. I spoke to Lindsay at the front desk and she spoke with the manager, Bottom line - we got significantly upgraded to compensate for the move. These guys get it and everything is done right. Also, check out CIMA for Apres ski. Awesome Blood orange margaritas, and apps.
January 29, 2013
Rated 1 out of 5 by NH04 Not Happy
I reserved my room with one person who quoted me a rate, made a down payment that is required, and then after check out got a bill for over double what my downpayment was. No one would explain it to me and I was told the charges are explained in an email confirmation, which, by the way they are not.
October 17, 2012
Rated 5 out of 5 by Jeff1473 Absolutely Stunning
If you are looking for a great get away location, even for a "non-skier" (like myself), this hotel offers something for everyone. Hiking, shops, bike rentals, fishing, swimming, or simply spending some time in town, all of it can be done from this hotel. Great facilities, beautiful rooms, and awesome scenery.
Very well done!
October 14, 2014
Rated 3 out of 5 by AOlePen Great facilities, but also several annoyances
The hotel is comfortable, in a great location. The service is no more than average for a luxury resort.
The annoyances are related to the fact that we were given a one-bedroom suite when our reservation was for a studio suite. We had to ask (nicely), we were refused and when we insisted (still nicely) we were given what we paid for. Add to that the wi-fi mandatory charge: the actual price of the room is $20 more than what is advertised.
PS. I hope that a smart and hungry lawyer will make the hotel pay handsomely for this annoying misrepresentation.
July 30, 2014
Rated 5 out of 5 by teetersd I wanted to stay longer!!
I just spent the weekend at the Westin for the Teva games being held in Vail. My friend and I were amazed when we saw the room - it was a junior suite and was amazing!! The kitchen - fully functioning and stocked with cookware - was one a New yorker would have considered indulgent!! The bathroom was spacious and so clean, and the double headed shower was just what I needed the next morning. We had a huge deck off our room with gorgeous views of the mountains. Having arrived earlier than expected, the staff made our suite available at 10am, when check-in was 4pm! I was an SPG member, and I have to say this happens wherever I go. My car was always waiting for me when I needed to leave, and overall it was an amazing stay.
June 7, 2012
Rated 3 out of 5 by AntzGB Great location but fails to reach potential
This Westin property has the potential to be a fantastic resort, but the "hit & miss" service levels and sparse SPG recognition leave you with an under-whelming experience. The highlight in terms of service is the "Service Express" team, who could be relied upon to fix the mess left by the front desk. I had several front desk issues, and almost everytime they were not followed through properly. The rooms are lovely, but 4 times I needed to call to get my toilet unblocked properly. Early ski season shuttles & services are spartan, it seems that if you arrive before December 16th, you are out of luck. The hotel needs to "handle" this situation and provide services..... Overall, needs improvement in several different areas.
December 14, 2012
Rated 5 out of 5 by rmb3005 Awesome stay!
My wife and I stayed here the first week of December for our 30th wedding anniversary, and I have to say that our stay could not have been better! The staff was absolutely first rate, friendly and attentive to anything we needed. I would like to call out special attention to Matt, the concierge we talked to regarding restaurants to go to and setting up reservations for snowmobiling. He couldn't have been more helpful. Overall, our stay was great and I would recommend this Westin to anyone looking for an awesome place to stay if you're going to ski at Beavercreek.
December 18, 2013
Rated 4 out of 5 by LAFMLM Last minute stay due to snow storm delays but what a wonderful surprise
We had stayed in BC village for 4 days and had a wonderful time. Due to a snow delay that prevented us from leaving on our flight as regularly scheduled we had to stay one more night before heading to Denver and then SF. We opted to stay at the Westin for the one night. What a wonderful surprise. Great property. We loved everything about it. Jan (male) at your front desk was very helpful in getting us to our room extra fast as he knew we were weary from dealing with flight delays, etc. Thank you for a wonderful time. We look forward to visiting again. L&M
March 12, 2013
Rated 5 out of 5 by leewee Great even with no snow on the slopes!
On my way to and from school in the Midwest I stop each Spring and Fall at the Westin Riverfront in Avon, and it's absolutely amazing. Easy to get to from the freeway, it's still right at the base of the mountain and the ski lifts bring you directly to the hotel itself. Rooms and suites are uniformly spectacular, with kitchens and dining spaces, many with fireplaces. The food at Cima and room service is wonderful, and the staff are fantastic. The spa is terrific as well. It's not nearly as expensive as its very costly brethren in nearby Vail, but it easily tops them for beauty, comfort, and service. And the size of the rooms leaves everyone else in the dust - they're positively huge! As the French would say, "well worth the trip".
May 12, 2012
Rated 3 out of 5 by srj2000 Variable response for Platinum member
Suite was wonderful. Check in staff absolutely did not understand SPG levels for amenities. Had to review with front desk the next day who were much better and told us we were to have 2 continental breakfasts each day at Lift for $15pp and pay difference if we upgraded. First day there was no problem with this but service was horrible and slow and disorginized. Food was good but exhausting one hour wait. Getting rid of Market was not well received by other guests. Next day after bill came, we were told it was just $20 total toward breakfast bill by waiter and not what we were accorded before. Manager was "not available" for review. How could there be difference in 2 days for same amenity? There should be consistency. Not very positive as Platinum.
July 7, 2014
Rated 2 out of 5 by Ken5920 Hotel has ideal location
Stayed here many times unforetunately have noticed a decline in service and maintenance of the rooms. Being so busy the rooms/suites are starting to show wear and tear, the phones in kitchen of suites never work, blinds and curtains didn't work last stay. The market is very disappointing, sold mildewed strawnerries when tried to replace them the rest were all old and stale and service/selection, open in mornings late, is below par for this type of hotel. Bell desk is very good, helpful and friendly.
Generally the staff and hotel give the impression that they need a vacation, lack enthusiasm and the quality that used to make this hotel outshine its competition has declined to average and now it doesn't outshine its competition as it did.
August 31, 2012
Rated 2 out of 5 by someone2 POOR SERVICE
I had a 6-night stay last week at this Hotel. I was informed on my 4th night that there is a welcome package available for me at the concierage desk.
Half-hour after I checked out, I realized that I have left my prescription sunglasses in the room. It took me 3 calls and raising my voice for the front desk to find out the glasses was "found and sits right next to her". The only call that I received from them on this matter was taking my credit card number so they can charge me and have the glasses shipped to me! NOT very good service!
January 5, 2013
Rated 3 out of 5 by JR09 not much to do
maybe it was because it was the summer and not winter but this hotel really did not meet my expectations. There is really nothing around it to do, the pool is nice but with the wind that comes around the building it is very cold when you get out. Our room was okay nothing spectacular, however one of the toilets in the room never worked from the moment we walked into the room it was clogged and you need to call someone to unclog it eaach time. There were 6 of us in this unit and with one toilet made it very troublesome.
September 5, 2012
Rated 2 out of 5 by MNfam Hotel was fine, service and coordination a bit off
In general very average stay, service and overall experience was ok at best, they did not go beyond just the very basics anywhere in hotel, ski valet were nice buy completely disorganized, we had to organize all logistics and actually physically see them through, never got a welcome pack to understand services, need to make sure guests know transportation options and they should have a Westin car or shuttle, couldn't bring a rollaway up to room for fire code issues told us after the fact, never came up to fix TV, only worked half the time, food at restaurant was cold, they brought with apps and service was below average. Front desk seemed in their own world, people were in general nice but not overly service orientated
All in all a disappointing stay at a Starwood hotel
December 29, 2012
Rated 5 out of 5 by CJMandKEM Excellent staff and beautiful comfortable room
We first met the valet who were so warm and welcoming. The people that checked us in were very kind. My daughter has a severe nut allergy and the first hotel where at any meal took the time to listen and make special notes to the chef and took us seriously. Very comfortable room and great kitchen with all dishes and everything we needed. The most comfortable bed ever and beautiful soft linens. The nicest hotel and service we ever had. Wonderful people and felt that we were there most important guests. Thank you.
June 22, 2012