Rated 1 out of 5 by Hurt Stinks and leaks
Barking dogs, leaking ceilings, worn everything, no bedding change after 4 days, no vacuuming unless asked, cumbersome TV, LOST (then found) boots, poles, ski bag, useless business center, make a base room rate of $595 plus over $100 of required extras:THEFT. Stay away.
March 23, 2015
Rated 4 out of 5 by jynette Beautiful property, excess fees
We loved the beauty of this property! Lovely lobby are, nice decor throughout. The restaurant on property (Maya) was delicious. Our only complaint is that there seems to be excessive fees. You pay a "resort fee" basically for wifi and so you can go to the gym if you want to, but then you also pay for parking. Seems like too much for what you get. But, again the property itself is beautiful.
March 18, 2015
Rated 5 out of 5 by NFL8 An outstanding hotel for skiers
Where to start: classy and agreeable hotel, convenient Avon gondola right out of the ski valet to Beaver Creek, superb pool and hot tubs, friendly and helpful staff and convenient shuttle to the Vail slopes (the Shuttle to Beaver creek is less useful and would be better used to increase the frequency of the Vail one).
Cherry on the cake: upgrade to a wonderful suite with mountain view upon check-in.
Breakfast is good but slightly below Westin's average level
Only drawback: the 10USD upgrade to full breakfast for SPG Platinum.
March 16, 2015
Rated 5 out of 5 by Strant Amazing food and service
We had the most wonderful visit. The resort is perfect for a family wanting to get away. The food and service was excellent. Can't wait to come back!
February 19, 2015
Rated 1 out of 5 by SPGyearRound Exploitative of SPG Brand / Members
This place is the nickel and dime king of SPG Resorts at which I've stayed, expect an additional $50+ a night in charges, which could result in a 15-25% increase in your nightly rate over the advertised rate.
The $25 resort fee includes virtually nothing besides fitness center (WHAT?) and wifi access (FREE is now the industry standard, and FREE for SPG PLATINUM Members). They counter this with an 'alternative amenity of '100 points'... that is the biggest middle finger to brand loyal members like myself who vote with their feet and backs and stay at SPG 100+ nights a year.
One more thing - the resort fee doesn't include parking... Everywhere else I've had to bite the bullet and pay a resort fee has included parking... nope, that's an extra $25 + tip. $50 if you want to self park.
The rooms themselves are standard Westin fare, but this hotel charges for hand in glove service on top of high rates, and does not deliver on any front.
This property and its management are laughable in how they respect their affiliation with SPG. I will never make the mistake of staying at this property again.
February 19, 2015
Rated 3 out of 5 by SPGLoyalist12years Discombobulated
Despite friendly staff and a lovely atmosphere, I would not recommend the property at peak times. Staff members have told me completely different info about the same question, service express has forgotten our requests, we had a broken pull-out mattress that took days to resolve, housekeeping failed to properly service the room multiple times (garbage left, no TP, no coffee), and the food from restaurants was uneven. Plus, the concierge gave me the hard-sell on buying a villa when I just wanted info about the shuttle to Vail. The staff did try to apologize for one gaff with a bottle of wine - but that just doesn't cut it. I'm not impressed based on my experiences with other SPG brands and properties.
December 29, 2014
Rated 4 out of 5 by Sierra78 Great staff
Everyone was very outgoing, friendly, & helpful. Really enjoyed the corner room we were upgraded to. But the room was a little cold
December 23, 2014
Rated 2 out of 5 by TFDenver I was over charged by nearly $1000 for my stay
I had booked a stay at this resort 8/13-17 from my Starwood account not realizing that a deposit was charged to my company credit card. When I arrive at the hotel, I asked for charges to be changed to my personal card and was assured all was fine. During my stay I asked the front desk about moving to a larger room due to a guest that was joining me. I was quoted $300 for the change. When I checked out, my bill was only partial because of the deposit. I later found that I had been charged for a deposit and charged twice for the room nights. When I called accounting with my credit card statements to discuss a reconciliation, the person was very confused and said she would research. She called back and told me that I was over charged but she couldn't tell how much. Then she sent me an email with a credit and updated statements. I was shocked that I would be overcharged by nearly $1000 and get no apology, explanation etc. I still believe there was a mistake in what the front desk employee told me about the cost of moving rooms -- I changed rooms on the information he provided of $300 cost. The miscalculation and trouble it took to resolve ruined the experience for me.
November 16, 2014