Rated 5 out of 5 by Darien06820 A wonferful FAMILY vacation!
If you are looking to get away from the hustle of everyday life, the St. Regis is definitely the place to go. From NYC you can take a direct 4-hour flight to Puerto Rico, and then after a short 30-minute drive you arrive at the St. Regis Bahia Beach. Even though the St. Regis is a "resort", you feel like you are in a quiet oasis of your own. The plentiful vegetation and the well-kept grounds camouflage the buildings, and the canopy from the large trees offer a sense of serene. After your trip you check-in at the Plantation House where the staff greets you with a smile, helps you with your belongings, offer you a cold drink, and checks you into your room. Your kids can stretch their legs, and visit the Koi fish (on our trip the staff brought out fish food so that my kids could feed them), you can also meet with the concierge to schedule your on- and off-resort experiences. After check-in you are probably hungry, so while you are dining poolside at Sea Grapes, the staff is settling you into your room. After lunch you hover above the ground when you take the boardwalks from Sea Grapes to your room. When you enter your room you are surprised by how large the rooms are. You appreciate the entry area, the veranda, the walk-in closet, the refrigerator, and the bathrooms with rain showers, deep soaking tubs, and in-mirror televisions. You are notice hanging robes and slippers, but then you are pleased to also see miniature-sized robes and slippers, one for each of your children. After you've settled in you decide to explore. You swim in the pool, and appreciate the poolside towels, sunblock and cold water, free-of-charge. Your kids squeal and chase the small brown lizards around the pool, and then stand still looking stunned to see a large green iguana standing motionless in the middle of the pool area. You order yourself a cocktail, and cool drinks for the kids, along with the best chocolate chip cookie ice cream sandwich anyone has ever had. This is your experience throughout your trip. You go to the Boat House for your tour of the resort. The guide shows you the pointy/sharp tree trunks, takes you to go feed the pelican, fish and turtles at the sales center, introduces you to the crabs on the beach, and takes photos for you so that you can be in them. You go to the Boat House and take the kayaks, sailboats, and canoes out on the pond. The kids fish and swim. Your husband and kids try go to the golf course driving range and hit a few balls (even though they left their golf clubs at home). The Fern Restaurant Manager learns that your husband likes to golf, and calls to invite him to join him in a game. The concierges schedule your family for a Bio Bay / Bioluminescent Excursion, a snuba dive, and helped us to navigate a visit and hike to the El Yunque National Forest La Coca Falls . You enjoy breakfast every morning at Fern on the veranda looking at the ocean. Your kids see the lizards running across the lawn and decide to go chase them. You dine at Sea Grapes, or poolside, and also Molasses. You remember to bring proper attire and shoes to have dinner at Fern Restaurant. You think that the food will be good off resort, but is isn't. There are a couple of good restaurants in Old San Juan, but otherwise stay on the resort. Mc Donald's, KFC, Pizza Hut - even though they are franchises, they taste nothing like home.
So… the facility is very nice. But, the experience isn't only about the property, the room, the amenities. It's about the PEOPLE. The staff at the St. Regis is wonderful. Valet, concierge, butler, managers, servers, housekeeping, maintenance, entertainment… everyone is amazing. The staff is professional and friendly. They are good with adults and little people. They are not snobby or mean. They go above and beyond to think about your needs before you do and to make your stay memorable. THIS IS what separates my experience at the St. Regis from the Ritz and the Four Seasons. The St. Regis staff at Bahia Beach is personable and helpful. Here are some of the many examples we had on our trip that we've never experiences in all of our travels anyplace else. The Fern Restaurant Manager heard my husband talking about golf, but regretfully we left our clubs at home, and he invited my husband to be his guest which included rentals (same PING clubs my husband has at home). My kids loved the Koi fish, valet brought out fish food (even though it wasn't feeding time) so they could feed the fish. My kids were shocked by the loud sounds in the evening, when we learned they were frogs and started searching for one, two staff members around the pool area stopped what they were doing and helped my son find a frog (it took 1-2 hours). My baby needed milk every morning, the butler brought us a couple of gallons of milk at no charge (we didn't even ask for it). The butler saw that we drank a lot of water, and then a case of bottled water showed up in our rooms (again, without us asking). The list is lengthy. The staff at the St. Regis made our stay an experience. We've never had such attentive care at the Ritz and Four Seasons.
Should you stay at the St. Regis when you go to Puerto Rico. ABSOLUTELY!
January 28, 2014
Rated 5 out of 5 by Maxbichon A perfect resort to relax
This was our third visit to St. Regis Bahai Beach. The resort is top notch in every way...with some of the best rooms we have ever experienced. It is quiet..with an expansive beach that we used twice a day for fabulous walks. Love that it is not crowded, even when the hotel is full. The level of service is fantastic. Everyone is helpful, respectful and eager to please. Remede Spa is not to be missed. Our only wish....perhaps another restaurant choice....but those that are available are high quality. This place is so great, we never leave it during our stay.
February 10, 2014
Rated 5 out of 5 by quinella66 You will never want to leave
This is one of the nicest places to stay anywhere. It is on a large sanctuary with 2 miles of pristine beaches - you feel like you are somewhere special and away from everything. Sometimes we even had the whole beach to ourselves. The service is flawless as the staff go out of their way with their attention to detail. As to the restaurants, every meal was perfect.
While they treat all guest like royalty, on top of that, as a Platinum member, they upgraded us to an ocean front room and provided a great breakfast benefit.
The only downside is that if you plan to see much of Puerto Rico, you may not end up doing it as you will never want to leave!
November 9, 2013
Rated 4 out of 5 by Nicolas66 Wonderful property except for the beach
I really enjoyed my stay at the St. Regis in Puerto Rico. Everything was as expected from a St. Regis quality property. The staff was great, the room amazing, the "fern" restaurant world class, the pool distintive, and the stay incredible. I did not enjoy the beach...was a bit dirty and cloudy water. Unfortunately nothing to be done about the ocen water (there is a river that cuts thru the property that brings lots of "silt" to the ocen from the rain forest), but the would have expected a bit more about the beach...it was quite dirty with debries, platic bottles, etc.
December 9, 2011
Rated 2 out of 5 by Traveler007 Service work required.
The location of the property is beautiful but the service needs great improvement. The staff is generally slow or nonexistent. With the exception of Jesus and Braulie at the Molasses Restaurant and Kathy at the Fern, the staff was underwhelming. The above mentioned individuals were wonderful . The property needs maintenance and there are not enough employees to service the guests. No guest carts to take guests from the Plantation House to various on property locations. I would not return to this property or recommend it.
April 8, 2013
Rated 1 out of 5 by Fran This Hotel Needs More Lounge Chairs & / Or Another Pool
When we arrived at the pool we were told there were no more lounge chairs. They said people come to the pool btw 7-8:00AM to reserve chairs. We then proceeded to the beach & just stayed there. The next day we went back to the pool & there were 2 chairs left in the shade so we decided to go to the beach again. Only this time they didn't have any chairs left there either!! OUTRAGEOUS! I have no interest in reserving a chair at 7 AM ... it totally reminded us of a family trip to the Atlantis. RIDICULOUS!!! The manager somehow got us 2 chairs by the pool when we complained & even offered us a cabana. We told him we only wanted the chairs & weren't looking for anything free. After 2 hrs of enjoying the lounge chairs we went to get lunch & left some of our stuff on the chairs only to come back to find our stuff removed! Apparently the cabana was sold & they needed our chairs! NO APOLOGY was even given nor did they find us more chairs!!!! WE WILL NEVER GO BACK. The St. Regis should be ashamed to charge $1000 day without having enough chairs to accommodate ALL their guests. TRULY SHOCKING!!
January 23, 2013
Rated 2 out of 5 by JGCordaro Mold and mildew everywhere
We checked into this hotel and our room smelled of mold and mildew. We asked to be switched and the other room was the same. the wallpaper in the bathroom was peeling and had black mold behind it and the staff ran a dehumidifier in our room around the clock to try and get the smell out. Not a 5 star hotel...
February 11, 2014
Rated 5 out of 5 by Darien06820 Areas of Opportunity for St Regis
I forgot to mention some ares of growth for this resort. I can only thing of 2.
Invest more in the Iguana Kids Care Club. The building is old and musty. It needs to be freshened up. Think about a kiddie pool or splash pad.
Also, Puerto Rico has terrible food. This is a fact. Fast food, fancy food = terrible. It's important that the food on the resort fills this hole. Consider more kid-friendly food, healthy food options, food that travels easily, in-room dining options that are affordable and kid-friendly. The food is an important factor for everyone - please consider improving this in regards to quality and variety. Thanks!
January 28, 2014
Rated 5 out of 5 by HappyReturners Great Beach Vacation in Paradise
This hotel is beautifully set on 500 acres. It is extremely lush and private. The food is great and the staff cheerfully goes out of their way to accommodate special requests. I can't think of a single bad thing to say about our weeklong stay. This was our third visit and we are already planning our fourth.
February 9, 2014
Rated 5 out of 5 by mommy2 Hotel is paradise
My family and I just returned from a 11 day stay at your hotel (December 20th-december 31st). We had a wonderful time and thought the facility and service were great! Noelle was amazing and helped me unpack when I arrived which was heavenly!!!!!!!! Noelle was always available to make sure that our reservations were confirmed, organize transportation, communicate with the other staff as needed etc. Joselle, the head concierge was also over the top wonderful!!!! He is sooo knowledgeable, helpful and lovely. Kathy and Gabby who work at Fern for breakfast always greeted us by name and tried to make sure that we received everything we needed, Corral was our server at night and she was also fabulous!!!! Nothing was too much! The 2 managers Terry and Sam were always accessible and asking how they could help. Krystal at the spa was sooo accommodating and lovely and Karyn gave me the best pedicure!
January 1, 2014
Rated 5 out of 5 An overwhelming experience--Already booking a return
The Bahia Beach resort continued to exceed our expectations from the moment we walked through the big door until the saddest part--our departure. We highly recommend the rooms with their rain-showers and huge tubs. We loved the personal attention at the dining room at Fern. And, there is no better pool setting which we enhanced by renting a cabana. The prices are marketable for a 5-star resort, so don't expect to pay less. We even did the Zip-line tour and we'll be back!
May 31, 2012
Rated 3 out of 5 by Barcelona Not what I expected from a St. Regis Branded Property
I will not stay at this resort again. I've stayed at several St. Regis branded properties around the world and the first thing I expect is personalized service. I did not receive this at the Bahia.
The concept of a room butler was no more than an extension to room service. When I stayed at the St. Regis in NYC and Rome, the first person to greet me in my room was the room butler. In each scenario, this person did their best to understand my needs and accommodate my wishes. They knew when to serve tea and coffee, when to iron my travel wrinkled clothing, and every aspect of my itinerary. They made me feel special and not consider the cost of the hotel.
The Bahia was completely the opposite of this. The butler service was a maid from room service who did nothing to understand my needs. I even had to call the, butler service number, to get a roll of toilet tissue. Additionally, while the guys who drove my companion and I around the property were very courteous, we'd sometimes have to wait for more than 20 minutes to get picked up after calling for a vehicle. Several times she and I just walked to our destination, though it may have been on the opposite side of t he resort, out of frustration while waiting.
The simple stuff also vexed me. For instance, on our first night there, my companion and I had dinner at the Molasses restaurant on property. They ran out of bread, the mosquitos were unbearable, and they seemed understaffed for the evening. While the Mofongo was awesome, poor service overshadowed the quality and taste of the food. Some form of mosquito repellant should be distributed at check-in or be in the room. This had to be purchased additionally. The mosquitos really were bad.
What we thoroughly enjoyed were the additional services provided by the spa and our round of golf. Enough good things can't be said about these services. The spa was immaculate. Our massages were great. The yoga session with Melba was one of the best we've had.
The property is beautiful. The golf course, though very tough, just blew me away. Every hole was beautiful to my eyes. While all the sand traps and water, caused my back and hands a few problems, the surroundings took away any angst I felt while watching my handicap increase on every hole. However, the service I received from a hotel accommodations perspective, left a great deal to be desired.
I'm a platinum member that travels 60% plus of my time around the globe. I always stay at Starwood properties if they are available because of the level of service I generally get is great. My companion and I did not receive great service at the St. Regis Bahia Resort. Other than the amenities of the spa and golf course, I was not made to feel special. I had great buyers remorse as I was settling the bill when it was all over. I've never felt that way leaving a Starwood resort in the past. I won't be returning to this resort.
November 16, 2011
Rated 5 out of 5 by S1965 Totally Diiferent Exotic Experience
Located among trees and well preserved natural life, experienced a typical tropical life, showers and sunshine hand in hand.
February 9, 2014
Rated 4 out of 5 by markae49 Great location but poor service
Really good location but overall service is rather poor - everyone we met who worked there starts off by offering how can they help but then in practice everything falls over. It is a pity because the hotel is beautiful and has excellent facilities including great pool and beach but lacks motivated staff.
Also rooms were large but had musty old/smell. I have left the resort but still waiting for hotel manager to call me back from when I was staying there!
February 19, 2013
Rated 5 out of 5 by ABCD28 The best luxury experience
Wonderful stay at St.Regis. It had all the amenities and the activities in the resort- golf, kayak, bike, etc. The staff hospitality and graciousness is unbeatable. The room is the most spacious room I have seen thus far with its own walk in closet.
December 31, 2013
Rated 5 out of 5 by birthdaygirl50 Fabulous property for destination party/wedding
I recently hosted a three-day party at the St. Regis Bahia Beach to celebrate my birthday with 50 friends and family. The hotel staff attended to every event with care, professionalism and to the last detail. The catering staff are amazing. The food was exactly as I wanted it. The locations for each night's party were perfect. The activities available at the hotel kept my guests busy all day. The rooms are luxurious. I couldn't have been happier with every aspect of the weekend.
December 22, 2013
Rated 5 out of 5 by Andrew333 Beautiful natural setting offers a great escape
After the fourth trip in less than two years, it's clear this destination is one that should make everyone's wish list! Nestled in a tropical and beautiful setting, this resort is a true escape.
*setting - you can't find a more beautiful and natural setting
*pool - it is masterfully designed with many levels and a feeling of privacy, even when completely full
*rooms - well designed with modern and very comfortable yet elegant and sophisticated furnishings
*privacy - if you want a true getaway and appreciate the opportunity to have your own space, you'll appreciate this resort and the layout
*Service - while the attempt and intent is appreciated, the small details are not consistently met....the timeliness of the details is where the opportunity exists. I do however want to thank Edwin for continuing to remember us as a returning guest (very few have done this), and Etienne, who was an extremely engaging server at Fern
*Food - while certain dishes and meals are good, there is a lack of options for restaurants...take advantage of the private dining...when they get it right, it's one of the best options.
*Grounds - while the natural setting and grounds are beautiful and someone may say i'm crazy to call it a con, the hotel has been around for two years and there are some areas that need addressed..i.e. marsh like grass right outside our patio and on the estate lawn, beach is raked by a large tractor, but consistently have to walk past trash all over the natural area of the beach.
Overall, it's a fantastic resort, hence our multiple trips back. The service is the biggest opportunity and once mastered, should be considered one of the top resorts in US/Caribbean!
December 2, 2012
Rated 5 out of 5 by Catty One of the best Starwood properties
We absolutely love this resort! We love everything about it - design of the property, service, pool, cleanliness, restaurant, scenery, natural preserves. When we arrived, we 'checked in' at the gate and were greeted by the staff in front of the plantation house, this staff thought I was my sister because she visited few weeks before me, and apparently he remembered guest names very well! Room was extremely spacious, luxurious and clean; pool and fitness center were really nice, not crowded at all. Spa facility was state of the art and the Fern restaurant is one of the best JG's restaurants. We rode bikes around the property, canoed on the river and walked on the walking trails. The concierge also helped us in reserving ziplining activity and a very nice modern restaurant in Old San Juan, which to our surprising, that restaurant had decorated our table with rose petals because we were St. Regis guests.
July 18, 2012
Rated 4 out of 5 by JudSteel Not quite up to St Regis standards
I just stayed there 3 nights in their top tier suite.
Room was fabulous once they repaired the A/C which was malfunctioning due to a broken door sensor.
Staffing was just ok as most seemed to want to be someplace else.
Butler service was the ongoing joke between our party as it was non existant. Drivers of carts would some time not wait for us when we checked in to the pro shop for available tee times that left us walking back to the plantation.
The premises were beautiful at night time especially when the various fire pits were lit up.
Very pricy menus but can only be expected when vacationing.
Dont see myself heading back there anytime soon but the place was secluded and eye popping.
April 26, 2012
Rated 2 out of 5 by Te3109 ST Regis - Puerto Rico
The St. Regis Puerto Rico is absolutely beuatifully located. The rooms are awesome and the views magnificent. I rated the hotel as needs improvement due to the Butler Service being far below average and the food not at all up standards for a resort of this quality. On several occassions we attempted to use the Butler Services and they never showed up. At other times we were simply ignored while other more prominent guest were being waited upon.
April 15, 2013
Rated 3 out of 5 by Amy1022 Beautiful property, poor service for a St Regis hotel
Upon arrival, I was very happy with the look of the hotel - incredibly beautiful grounds - the first evening there, we chose to have dinner at Fern a Jean-Georges restaurant and the food was less than spectacular. Everything we asked for, they either didn't have or had chosen to prepare it differently than it stated on the menu that evening and would not prepare it how it was on the menu. It seemed throughout the experience that my friend and I were speaking a different language, whatever we asked for, we got something completely different - having to call several times to get ice (there is no place for you to get your own ice) and wait an hour for it - no attention to detail when it came to the staff and quite frankly not up to the standards of a luxury collection resort. I feel cheated using so many points for the stay. It certainly did not meet my expectations. Apparently we were supposed to have a Butler but I never saw him.
March 13, 2012
Rated 5 out of 5 by Golden14 Great place for R&R
Everything was top notch and luxurious. The location is an easy drive from the San Juan Airpot, check in was a breeze, Ivan the butler did a great job in welcoming us and showing us the property. The Standard Room was perfect. Hotel is very quiet and beautiful. We dined at all 3 restaurants and were pleased each time.
This is one of our favorite resorts and we plan on staying here in the future.
December 21, 2011
Rated 3 out of 5 by Holzberg Lack of management concern
The staff at hotel where wonderful. Front desk management was arrogant and truly not caring. They didn't provide basic SPG benefits for a gold member and didn't give a great effort to or react or satisfy the guest.
March 15, 2013
Rated 5 out of 5 by HarryW50 Spectacular resort
The resort facility is magnificent. A beautiful beach and an enormous property with immaculate landscaping. We stayed in a suite which was enormous and comfortable. Service was topnotch and friendly. Although the resort was filled to capacity, it never felt crowded.
January 8, 2014
Rated 3 out of 5 by Chas Beautiful Property, Underwhelming Experience
While this is a fantastic property with beautiful grounds and quite nice rooms, the service & amenities certainly do not even come close to warranting a St. Regis designation. I have broad experience with St. Regis properties in Osaka, Beijing, Shanghai, Singapore, Rome, New York, etc. and have never been disappointed until now. consistent 30 minute waits for the shuttle service, which is absolutely necessary to get around this expansive property, mediocre (at best) butler service with additional charges for EVERYTHING (including morning in room coffee, which is standard at all other St. Regis properties where I have stayed) even after a $60 per day 'resort fee' on top of $750 per night for the room; no pressing service (again standard & complimentary for all my previous St. Regis stays); no umbrellas in the rooms despite a rainy location & long outdoor distances to traverse plus a 25 minute wait to get them delivered to the room by the 'butler service'.
Fern restaurant was a wonderful experience with great food & wait staff. The food was prepared to perfection & the wine selection by the glass was not only of good (not great, but certainly adequate to my expectations for 'by the glass' selection) quality but also well matched to the foods we had chosen.
This was a special getaway for my wife and me and while we enjoyed ourselves, the hotel was far below our expectations considering the pricing and location, especially for the resort charge. I certainly would not recommend this resort to anyone accustomed to a reasonably high level of service & at the price there are a vast number of far superior experiences to be had for half or less than the cost of this St. Regis property. As mentioned in my title, we were very much "underwhelmed" by our experience here this weekend.
December 5, 2011
Rated 2 out of 5 by GoodLifeAficionado1 Poor follow up with customers
I booked my stay for this property over a month in advance before my arrival and chose to use 3 of my earned suites stays that was awarded to me for becoming a repeated Platinum member. When I arrived to the property after my flight, I was told that I wasn't going to be living in a suite during my stay and that I would be placed in a regular/standard room. After speaking with the front counter staff about my suite being taken away, I was told that the suites are upon availability. I explained to staff that I was never informed via telephone or email that I wasn't going to be able to have a suite during my stay prior to my arrival and had I been, I would've re-scheduled my stay for another date or perhaps went to the property in Punta Mita, Mexico instead. I asked to be placed in an ocean-view room (standard) which was available at the time and I was still denied. I felt as though the rug was pulled from under me once I arrived .
Room Cleanliness -
When I arrived to my room (818) , there was a very bad mildew smell , worms on the floor in different areas and a lizard in the bathroom. Also the lights weren't working in parts of the room in which I called for maintenance to come and fix. I personally cleaned up the worm and lizard problem, but the mildew smell remained . I didn't complain to management about being switched to another room because I didn't want to go through the experience of rejection again . So I dealt with it instead.
Follow up with customers -
I think that St. Regis fail to do follow up with customers as promised. I was told before checking out of the property on Monday morning that I was going to be emailed information as it pertains to my bill due to some questionable charges that were placed on it . Here it is Wednesday morning 48 hours later and no one has yet to followup with me about the price adjustments being done about my breakfast charges. Not to mention informing me prior to arriving about not being able to live in a suite during my stay.
In conclusion -
I'd like to say that I enjoy being a platinum member of Starwood, but I didn't feel like a platinum member during my stay at this property. With this being said, these trips and stays don't come cheap. The way you make a person feel and how they're treated always be the deciding factor in the end. I don't want to feel bad about my experience with St. Regis (Bahia Beach) . I want this feeling to go away. Thank you for listening .
March 27, 2013
Rated 3 out of 5 by FamilyHoliday2013 Beautiful Property/Weak Service/Facility Issues
The physical property is wonderful. Just the right size, tucked into a rain forest with access to a beach. The pool is beautiful and the spa works well enough. With that said the service is poor especially for what you are paying for and the brand. Food and drink service, at all facilities, takes entirely too long and the quality just isn't good. In many cases it feels like you are paying 5 X what it cost to eat at a casual dining restaurant (same quality) but waiting 5 X longer. Lesson Learned: Eat off property more. Checked in and there was no lock on my door and the AC didn't work in the room. Took 3 X to fix. Front desk manager said she's look into it and reflect it on the bill. She didn't but we still slept in a sauna. If you travel with children you MUST use the SPG kid's dining program. Budget ample time for check in and check out.
March 3, 2013
Rated 5 out of 5 by maiznerd Perfect beach resort for our family.
We've stayed all over the world at top top resorts. This is up there with the best. Property is beautiful, rooms are great, staff is excellent. A lot of negativity about the property's beach is unwarranted. It's a beach -it gets seaweed on it. It's still gorgeous. Also, so many people told us they didn't consider this resort/didn't want to stay here because it's too far from San Juan - it's a 30-minute drive from the airport; it took us 2 hours to get from NYC to JFK. ...and the hotels by the airport (e.g., the Ritz) are night and day from the excellence of this property.
July 17, 2012
Rated 5 out of 5 by adiaz0202 spectacular and sophisticated
We just returned from our 1st year anniversary at this hotel and it was absolutely wonderful. The only thing I would change is the food choices. I found it a little limited and overpriced, but at the same time with great quality. The pool area opened 24 hours made it very convinient to be able to explore the island and the being able to relax by the pool side was awesome. Again, the only bad thing is that the restaurant closed at 5pm, therefore, we had to go through private dining if we wanted to eat late. other than that, one of the most beautiful hotel rooms I have ever seen, well mainteined and decorated. This is a must do while in Puerto Rico. It was a memorable experience. We will be returning again and again.
September 19, 2012
Rated 5 out of 5 by Marc51 best place I've ever stayed
over the top. The resort is lush, staff can't do enough for you. lovely property.
My only criticism is that I felt spa services were over priced and they charged me $22 per day for parking my rental car.
May 31, 2012