Rated 5 out of 5 by dana22601 Amzing
We had a wonderful time. There was something for everyone in the family to do and love. Th staff was amazing and the property was gorgeous. I have already recconded this to everyone I know. You cannot be disappointed. Many favorites don't know where to start, the lake, nature center, beach, pool, food, activites for kids....
December 2, 2014
Rated 5 out of 5 by DLambert This resort becons for you to come and de-stress
The week of November 5, 2014 my wife and I had a wedding ceremony at this property and it could not have went more perfectly (other than the rainy weather)
The staff is what makes this place shine as they were there to serve us every step of the way and always knowing our name (well it helps when you bring your little dog and everyone falls for her)
So, it rained much of the time we were there but for those 3 hours we needed it most, the rain stopped long enough to perform the ceremony
The roads that bring you here are desolate but that is the beauty in it. You are in the sticks on Bahia Beach which is a calm wave free cove.
At night the Coque Frogs chirp all night long and we are told that Puerto Rico is the only place they can survive as they are from there
Food was fabulous at Fern, somewhat expensive but with a 5 diamond resort it is to be expected.
We will most definately return to this property and I think everyone should try this property out at least once. It is amazingly peaceful
November 17, 2014
Rated 5 out of 5 by matt1020 Service was excellent
The hotel was beautiful and the staff exceptional.
The meal we had at Fern was the best meal we have had in years.
A special shout out to Karlos at Sea Grapes. He made out stay amazing. Best bartender ever. He actually sent my husband a birthday card and cake to our room after we mentioned it was a 50th Bday.
Monica from the pool service staff was fantastic and so friendly.
We loved our stay and cannot wait to go back
November 13, 2014
Rated 4 out of 5 by Andrew333 6th time back and similar experience
It's our 6th time back, so it's clear that there is enough positive things happening here to keep us coming back, but the opportunities have not improved much.
I want to specifically thank Edwin, Dalisse and Liza for always remembering us...it makes it feel special. I also wanted to send a special thanks to Tony, the morning restaurant manager at Fern. He was extremely engaging, genuinely cared that we had a good experience, even outside of the restaurant . You are a true asset to the hotel.
The setting is still spectacular and the pool area is still great. The food has gotten better, but still subpar for a resort of this type. The grounds continue to be something that needs attention. Understandably it's the rainforest, but when it rains, you have to walk through puddles to get out of your hotel rooms building and the grassy areas in many parts have washed away. I think the ground landscaping needs to be revisited now after 4 years.
The staff continues to desire to please...it's clear they continue to try, but the follow-up on some simple requests or the proactive nature of taking care of any guests desires, is still an opportunity.
Each time we have come back, there are more and more families and if there were two pools, one adult only, that would be a fantastic addition! The pool area is so great, but definitely needs a private area.
We love this place and we keep coming back to celebrate our anniversary and do so b/c of those who remember us and make it special.
I also so desperately know what they are capable of delivering consistently and keep rooting for them to make it happen.
I believe there may have been another change at the GM level as a letter from the GM had a name we didn't know and the GM should really be more present on the property as we've seen at some other St Regis properties.
Keep getting better, or at least trying to and we'll be back!
November 11, 2014
Rated 5 out of 5 by Cris1975 great experience
Was in PR for work and decided to take a mini-honeymoon with my wife so I booked the St. Regis for the weekend. From the moment I checked in to when I checked out- the experience was suburb. The people were ALL very attentive. I was upgraded to a suite which was an amazing room and they even added strawberries and a note in the room congratulating us. The pool and amenities were top notch as well as the food. No complaints on the food... my wife loved the mahi mahi tacos at seagrapes which I believe she had every day we were there... if I had one complaint, it would be that Molasses was closed for renovations. I heard that they have more crillo food based on the menu. but we had dinner one night at seagrapes and their mofongo was really well prepared- soft and garlicky. lastly, cant say enough about the staff. specifically Nico (I believe that was his name). He manages Fern and the St. Regis Bar. Very friendly and had some pleasant conversations with him. He also provided me with some great wine recommendations with were very appreciated.
November 11, 2014
Rated 4 out of 5 by dk4cf Fantastic Hotel except the food
The hotel is spectacular and the staff is willing to go the extra mile. The location is remote in feel, but still close to the San Juan airport and numerous island opportunities. The only misses during our stay were that the individual who checked us in forgot to give us our keys and never brought the ice we requested twice and that the dinner at Fern was far less than what was expected and the food and beverages at Seagrapes were just average. The dinner at Molasses, however, was fantastic.
October 24, 2014
Rated 5 out of 5 by Rick1011 The perfect getaway
The hotel was amazing. The staff was very professional and accommodating. The restaurants and spa were excellent. Sitting poolside and on the beach was very relaxing, the pool and beach staff were attentive to all of our needs.
October 16, 2014
Rated 5 out of 5 by lvm2014 Beautiful hotel and grounds
October 15, 2014
Rated 5 out of 5 by VRFR Excellent stay
I stayed for two nights and the experience was awesome. I love it. Beginning with smile from Lisa at the frontdesk you will know that your stay will be perfect. The service from everyone that work there is great in special of Alexis (bellman), Naomi and Adela (frontdesk), Cesar (bellman) and Peter from Molasses Rest. The hostess from Molasses made sure that our Dinner was the best with the celebration of my wife birthday. My kids enjoyed there stay at this beautiful property and the pool. I would recommend this property to everyone. Thank you for a wonderful experience.
October 14, 2014
Rated 5 out of 5 by UptownPradaG Amazing Vacation
I came into this stay with a lot of expectations. Thankfully, the facilities and staff far exceeded those expectations. While I don't see it appropriate to name names, the receiving bell staff, the pool waitstaff and the spa staff were amazing. They remembered our names, they assisted with directions and recommendations outside of the resort when asked, and they did so with a smile and a genuine interest in our happiness.
The only drawback to the stay, for me, was the food. It did not meet the same overwhelming excellence of the staff and the facilities. While it was not bad, it was not great either.
October 9, 2014
Rated 5 out of 5 by Marcos13 St. Regis Bahia Beach Resot
This Hotel has great feature, excellent service, and a great location. The Bahia beach is beautiful well kept and the surroundings of the Hotel are like the El Yunque rain forest close by.
October 6, 2014
Rated 5 out of 5 by Babymooners World Class Service
My wife and I recently visited this beautiful property for a baby moon in August. Prior to our arrival I was contacted by Butler services if they could assist me with anything on my stay. I set up a private driver to pick us up at the airport and that's where the St. Regis experience began. My wife was 6 months pregnant and was treated like a Queen. Our driver listened to my wife's list of Puerto Rican food cravings and did everything he could to make sure we got every item on the list. Upon arrival, we were greeted professionally and check-in was a breeze. An upgraded room was available at that time, so it was offer to us free of charge. The property was lush and filled photo opportunities at every corner. The spa was world class and had many options for our specific needs. Most of our time was spent relaxing around the beautiful pool and private beach. The one thing that sticks out the most from our experience was the great personal care that was given to us by our butler Gabriel. He had us laughing from the time we checked in and it was his mission to make sure the mom to be was 100% happy and comfortable. We will be back for sure once our baby has arrived and I am confident she will be just as taken care of as her mother was. Great job to all involve in our stay.
September 29, 2014
Rated 5 out of 5 by JoJoHB Fabulous Get away
Hotel and grounds are beautiful. Service is fabulous. Highly recommend for corporate incentive trips.
September 29, 2014
Rated 5 out of 5 by HappyHenry Great time
Stayed from9/17- 9/23 2014. We had a great time. I don't usually attribute the the hotel with a more enjoyable experience, but the resort was awesome. The staff was more than accommodating. Very friendly. As with any resort not everything was perfect, however when something went wrong the management more than made up for it. The grounds are beautiful. Makes you feel like your in Hawaii. I would highly recommend this property.
September 26, 2014
Rated 3 out of 5 by JPF312 Beautiful Place, a few issues
Overall, I would recommend this place.
-Fern Restaurant and Staff--grouper was excellent
-Bartenders at main bar--very knowledgable and friendly
-Activities--golf, kayaks, biking on nature trails, paddle boards, sunfish
-Spacious, well decorated room--awesome showers/bath
-concierge was helpful
-Spa treatments were excellent
But there were a few things I do not expect at a St Regis
-A/c didn't work or was on motion detector (was fixed)
-Area just outside room "under construction"
-In room breakfast--Continental breakfast (3 pastries, coffee, juice) coffee and juice were forgotten one morning and 20 min late another morning (to clarify it took almost an hour to get a few pastries)
-At some point, service staff used our umbrella in our room and we had to walk through rain
-I used spa facilities one evening at 5pm--steam room and sauna were Off, had to wait 20 min for them to warm up, returned next day around noon and the bath cloth/water bottle i'd left in sauna was still there
-The Jacuzzi in couples villa at spa was "under construction"
-The pool was over run with children all weekend--we love kids but expect them to be separated on a vacation like this
-Some service staff was aloof
September 23, 2014
Rated 3 out of 5 by sylena I was expecting more.
Based upon their marketing I was expecting a truly luxury environment, it was not the case. Beyond the spacious rooms and service everything else was traditional. I was expecting more for the price per night.
September 22, 2014
Rated 5 out of 5 by runld The rooms are great
We were very impressed with our hotel room: the view, the amentities, the space, and the offerings. Very happy with our room!
September 16, 2014
Rated 5 out of 5 by ron4339 Relaxation
Great location for Golf, pool side, restaurants. Beach was very windy and really can't sit there. Away from most attractions so you have to rent a car.
September 7, 2014
Rated 5 out of 5 by ovarelajr WOW!!...FIRST CLASS CUSTOMER SERVICE!!
Great overall experience! Awesome customer service. Every single associate we encountered were smiling, friendly and welcomed us to the property. From valet attendants, luggage attendants and shuttle drivers to pool attendants, restaurants servers and boathouse attendants, it was really first class service all throughout the resort!! Lunch at Seagrapes was great. I loved how the resort was incorporated with nature. It was amazing to just walk around and enjoy the scenery. Special thanks to Luis who greeted us at check-in and showed us the property, very professional, courteous and great personality.
September 6, 2014
Rated 5 out of 5 by JasmineD The best weekend of my life
My boyfriend and I stayed at the St. Regis for Labor Day weekend and we just had the most wonderful time. As an SPG Gold Member, the hotel upgraded us to an Ocean Front room with Butler Service. It was the most beautiful room. The staff was incredibly helpful, sweet, and professional. The grounds are gorgeous. The restaurant, Fern, is delicious. Even the hotel lounge bar is a great place to relax, listen to live music, and have a great pre-dinner cocktail. I just cannot say enough about the St. Regis Bahia Beach Resort. I've never had a more relaxing and wonderful experience at any hotel or resort. We will definitely be returning as often as possible.
September 2, 2014
Rated 5 out of 5 by Cherylj22 Perfection
We spent 4-days and 3-nights at this incredible resort.
From our arrival to our departure, this was a perfectly executed experience. The staff did not miss a beat!!
We kayaked, walked the nature trails and beach and relaxed by the pool and beach. We ate at all the restaurants and enjoyed room service, too. The food was excellent and we are "fussy" New Yorkers.
I highly suggest that you reserve time at this resort for your next get away. We will be back !!!
September 2, 2014
Rated 5 out of 5 by Tuco Excellent Staff
Our family of 4 just finished our 2nd excellent stay at this property. The staff were even better than we remembered - extremely attentive and genuinely friendly. The food was also better than we remembered, and in particular the private dining menu and service was excellent. Of course, everything carries a "resort" price tag, but the quality of the food and beverage and the accompanying service is high. We were lucky to see sea turtles hatching and crawling into the sea from the beach on the property, which was an unexpected bonus and was also handled well by the naturalists and related staff. We can't wait to return.
August 29, 2014
Rated 4 out of 5 by Deenie St. Regis Hotel in PR
Overall I had a lovely stay at the hotel. I do feel for the $65.00 resort fee there could have been more activities and amenities for the guests. In particular, complimentary shuttle service 1-2 times a day for guests to go to the local grocery store or locations within a 5-10 radius. Given the secluded environment this would have been a value add to the customer experience. Lastly, add an authentic cuisine from Puerto Rico. Foodies are always interested in experiencing local cuisine.
August 28, 2014
Rated 5 out of 5 by 1239 exceptional hotel
exceptional service and staff
beautiful grounds and facilities
August 18, 2014
Rated 5 out of 5 by G2March12 Simply Amazing!
My now husband and I chose the St Regis Bahia Beach Resort as the location of our wedding. It is undeniable that the grounds of the Resort is truly a paradise and so breath taking. Though it rained on day of our wedding, the staff did everything in their power to make it perfect. Our butler JOSHUA was the Best! He was sweet, caring, personable, and professional, which made our experience relaxed and memorable. We brought our small dog on our trip for the first time. The Resort was pet friendly and the staff was so loving towards him which made us feel so welcome. We can't thank the staff enough for all that they did to make our experience the Best!
August 12, 2014
Rated 5 out of 5 by Corty Excelent Services
The. Kindness and high level of service and attention from all The Staff has been superb and highly apreciatted .
We have enjoyed very much our stay at The St Regis hotel in Puerto Rico.
The Best professionals as Carlos in the beach, Eric as a supervisor, Juanita, José Márquez, Liza and the general manager Tiago made us an unforgettable trip!!!
August 12, 2014
Rated 4 out of 5 by Bertha2014 Excellent service, average comfort
We stayed for a weak in a low season. The service is exceptional, the personnel is friendly and trained, it's definitely a 5 diamond hotel service wise. The food is excellent. The Spa is a little expensive but on a very high quality level. It's far from the city and all the night life, be prepared to pay up t0 $200 a trip to get to civilization.
The disappointment was in the room itself. We stayed in ocean front suite, which is not actually ocean front but is surrounded by a garden. There is an issue with mosquitoes, cats and humidity. The AC in the rooms does not help, they probably need some kind of dehumidifiers installed. The linens are always damp and every night is a torture. The comfort ability of accommodation is less than average, especially minding the rates you pay.
August 9, 2014
Rated 5 out of 5 by Javier2929 Outstanding service
From the moment to walk into the lobby, you feel welcome and the hotel staff makes your stay a memorable. I have stayed multiple times at the resort and plan to continue visiting the property as everyone in the family enjoys the service and the little details that really make a difference.
Best of all, the property is pet friendly and our dog had the best time of all.
August 5, 2014
Rated 5 out of 5 by PunkyB Awesome stay!
We were here for a sales award trip and what a gorgeous and relaxing property. Had a great time!
August 4, 2014
Rated 5 out of 5 by NicDaub Amazing hotel, Amazing staff, amazing....everything
My wife & I spent 5 days here. And are ready to go back. Everything was perfect. I could not have asked for a more relaxing environment. And I say all of this with the fact that my wife is not "the resort type." (And she LOVED the place)
Karlos M. (at the Sea Grapes bar) was the best.
We hope to be back some day!
August 2, 2014