Rated 5 out of 5 by barbara13 Paradise
I am still in awe of this Starwood property, it is the most gorgeous and serene resort to date. The nature trails, lakes, ocean, wildlife and fauna sets the St. Regis apart from the rest. I did not want to leave. The rooms are well appointed, large and comfortable. The small snafus were handled with class. The butler services was stretched at times, but there was always a felling that the staff genuinely cared about you and want your stay to be the best. Kudos to Ramon(manager), Roberto, Ricardo(spectacular butler), Denise, and front desk staff. We will be back many times. In three days, I have spread the word to all my friends, everyone should experience the St.Regis Bahia Beach Resort at least once in their lifetime - this is truly paradise.
December 2, 2011
Rated 5 out of 5 by dcMetroLSATprep Great honeymoon destination
We stayed for 5 nights in August in a beautiful ocean front suite. On the two days that it rained, we hardly noticed because the room was so well appointed that it actually felt like a home where we could spend enjoyable time together.
The tasting menu at Fern (with wine pairings) should be done at least once, as well as breakfast on the balcony.
Valet parking was generally convenient (i.e. 10 minutes or less to retrieve the car). I would highly recommend renting a car from SJU and parking it at the St. Regis because of the vast array of activities that are available nearby, such as driving and hiking through El Yunque, taking a day trip to Ponce, and going to the Ralph's (no affiliation with the supermarket chain in the states) for snacks and drinks that aren't available easily on property.
There is a lake of sorts on the property with sailboats and kayaks freely available. The beach is not the most stunning, but it is very long and not at all crowded.
Some service points were negative - it took longer than it should have to get a few things brought to the room, for example. But, as everyone says, it's Puerto Rico. "Tomorrow" is standard.
The butlers weren't "butlers" in the traditional sense. Coffee service is provided daily upon phone request, but aside from that the butlers seemed to be responsible primarily for driving folks around the property in golf carts. Nothing is really too far to walk, so we didn't use the carts, but they are free and convenient if you choose not to walk.
Finally, the spa is totally worth it. My wife and I both went in for treatments - plan to arrive 3o-45 minutes early to enjoy the facilities.
Overall, a great property. There is room for improvement in some of the service areas, but the quality of the rooms, the location, the beauty of the grounds, and the available activities met or exceeded our expectations.
November 5, 2011
Rated 5 out of 5 by GMH1 exceptional facility with exceptional golf course
facility and service was exceptional. the only challenge we had was to many mosquitos around hot tub area. they may want to consider smoke fogging twice a day or not watering so much. the staff were responsive in every way especially raphael. the fern restaurant was pricy but a great on property alternative. about 20 minutes from san juan/isla verde/condado - wife and i did dinner in san juan using first class car service there at the hotel (contractor). we had early morning flight out and spent last day at hotel near airport
January 15, 2012
Rated 5 out of 5 by JTCSMB Great Service, Relaxing Vacation
Just returned from 5 wonderful days at the St Regis Bahia Beach. The staff was exceptionally friendly, very accommodating, and always around (but never in the way). Our butler checked in with us several times a day, to ensure that we had everything we needed to make our stay an absolute pleasure. As a SPG Platinum member, we were upgraded to a St Regis Suite, which was enormous. The property was very clean and the pool was spectacular. There are plenty of things to do, and plenty of places to do nothing at all! I Highly recommend this property, although reluctantly, but only because I don't want everyone else to find this gem. We're already planning our return trip.
May 6, 2014
Rated 5 out of 5 by AntL Fun at Seagrapes
My wife and I took a long overdue vacation and chose the St. Regis on a hunch. The entire resort was amazing! We spent a ton of time relaxing at the pool and had an amazing time thanks to people like Karlos who was working behind the bar. We were there during the World Cup and he made sure that we had primes eating for the US game. I cannot speak highly enough of the resort and the staff dedicated to making our stay perfect!
July 2, 2014
Rated 5 out of 5 by Cinder Almost perfect
Absolutely gorgeous property. Two restaurants with great food: the bunuelos (little donuts) at Molasses were worth the trip. Pool is gorgeous and although hotel full, plenty of chairs. Beach looked a little ragged. Three complaints: There is an extra 7% "amenitiy" charge at the spa which is not made clear, housekeeping didn't replenish the soap, etc., consistently, and had to call back sometimes more than once to get a shuttle. But overall, the staff is accommodating, the rooms lovely and the facilities beautiful.
December 14, 2011
Rated 5 out of 5 by Darien06820 A wonferful FAMILY vacation!
If you are looking to get away from the hustle of everyday life, the St. Regis is definitely the place to go. From NYC you can take a direct 4-hour flight to Puerto Rico, and then after a short 30-minute drive you arrive at the St. Regis Bahia Beach. Even though the St. Regis is a "resort", you feel like you are in a quiet oasis of your own. The plentiful vegetation and the well-kept grounds camouflage the buildings, and the canopy from the large trees offer a sense of serene. After your trip you check-in at the Plantation House where the staff greets you with a smile, helps you with your belongings, offer you a cold drink, and checks you into your room. Your kids can stretch their legs, and visit the Koi fish (on our trip the staff brought out fish food so that my kids could feed them), you can also meet with the concierge to schedule your on- and off-resort experiences. After check-in you are probably hungry, so while you are dining poolside at Sea Grapes, the staff is settling you into your room. After lunch you hover above the ground when you take the boardwalks from Sea Grapes to your room. When you enter your room you are surprised by how large the rooms are. You appreciate the entry area, the veranda, the walk-in closet, the refrigerator, and the bathrooms with rain showers, deep soaking tubs, and in-mirror televisions. You are notice hanging robes and slippers, but then you are pleased to also see miniature-sized robes and slippers, one for each of your children. After you've settled in you decide to explore. You swim in the pool, and appreciate the poolside towels, sunblock and cold water, free-of-charge. Your kids squeal and chase the small brown lizards around the pool, and then stand still looking stunned to see a large green iguana standing motionless in the middle of the pool area. You order yourself a cocktail, and cool drinks for the kids, along with the best chocolate chip cookie ice cream sandwich anyone has ever had. This is your experience throughout your trip. You go to the Boat House for your tour of the resort. The guide shows you the pointy/sharp tree trunks, takes you to go feed the pelican, fish and turtles at the sales center, introduces you to the crabs on the beach, and takes photos for you so that you can be in them. You go to the Boat House and take the kayaks, sailboats, and canoes out on the pond. The kids fish and swim. Your husband and kids try go to the golf course driving range and hit a few balls (even though they left their golf clubs at home). The Fern Restaurant Manager learns that your husband likes to golf, and calls to invite him to join him in a game. The concierges schedule your family for a Bio Bay / Bioluminescent Excursion, a snuba dive, and helped us to navigate a visit and hike to the El Yunque National Forest La Coca Falls . You enjoy breakfast every morning at Fern on the veranda looking at the ocean. Your kids see the lizards running across the lawn and decide to go chase them. You dine at Sea Grapes, or poolside, and also Molasses. You remember to bring proper attire and shoes to have dinner at Fern Restaurant. You think that the food will be good off resort, but is isn't. There are a couple of good restaurants in Old San Juan, but otherwise stay on the resort. Mc Donald's, KFC, Pizza Hut - even though they are franchises, they taste nothing like home.
So… the facility is very nice. But, the experience isn't only about the property, the room, the amenities. It's about the PEOPLE. The staff at the St. Regis is wonderful. Valet, concierge, butler, managers, servers, housekeeping, maintenance, entertainment… everyone is amazing. The staff is professional and friendly. They are good with adults and little people. They are not snobby or mean. They go above and beyond to think about your needs before you do and to make your stay memorable. THIS IS what separates my experience at the St. Regis from the Ritz and the Four Seasons. The St. Regis staff at Bahia Beach is personable and helpful. Here are some of the many examples we had on our trip that we've never experiences in all of our travels anyplace else. The Fern Restaurant Manager heard my husband talking about golf, but regretfully we left our clubs at home, and he invited my husband to be his guest which included rentals (same PING clubs my husband has at home). My kids loved the Koi fish, valet brought out fish food (even though it wasn't feeding time) so they could feed the fish. My kids were shocked by the loud sounds in the evening, when we learned they were frogs and started searching for one, two staff members around the pool area stopped what they were doing and helped my son find a frog (it took 1-2 hours). My baby needed milk every morning, the butler brought us a couple of gallons of milk at no charge (we didn't even ask for it). The butler saw that we drank a lot of water, and then a case of bottled water showed up in our rooms (again, without us asking). The list is lengthy. The staff at the St. Regis made our stay an experience. We've never had such attentive care at the Ritz and Four Seasons.
Should you stay at the St. Regis when you go to Puerto Rico. ABSOLUTELY!
January 28, 2014
Rated 5 out of 5 by birthdaygirl50 Fabulous property for destination party/wedding
I recently hosted a three-day party at the St. Regis Bahia Beach to celebrate my birthday with 50 friends and family. The hotel staff attended to every event with care, professionalism and to the last detail. The catering staff are amazing. The food was exactly as I wanted it. The locations for each night's party were perfect. The activities available at the hotel kept my guests busy all day. The rooms are luxurious. I couldn't have been happier with every aspect of the weekend.
December 22, 2013
Rated 5 out of 5 by Javier2929 Outstanding service
From the moment to walk into the lobby, you feel welcome and the hotel staff makes your stay a memorable. I have stayed multiple times at the resort and plan to continue visiting the property as everyone in the family enjoys the service and the little details that really make a difference.
Best of all, the property is pet friendly and our dog had the best time of all.
August 5, 2014
Rated 4 out of 5 by BentleySupersport Good But
Lovely suite facing the ocean, outstanding property, very friendly staff. "Butler service" is really just an operator who has to connect you to others. Details are sometimes missed—maid doesn't replenish items, a ride fails to arrive. Mosquito problem when dining outdoors. Fern is hugely overrated, don't spend your money in the resort's top restaurant. Food is indifferent, service cloying, wine vastly overpriced. The resort did not conform to the amenities supposed to be provided by American Express when you book through them. Outstanding pool area and service. Serious beach erosion taking place, however, and date is very shallow.
January 16, 2012
Rated 2 out of 5 by frequentguest99 beautiful resort, but with a few problems
For the rate charged, I expect to be able to get two pool side chairs at 10 am each day. Also, the service is not great and the hotel simply misses on many areas that a 5 star luxury hotel shouldn't like stacked chairs visible by the morning coffee station, like a mix of very average tables and chairs in the Molasses restaurant, like not being able to get a drink at the bar after midnight when the staff basically stacks up all the chairs and cushions and gets ready for overnight vacuuming. Very unprofessional.
March 20, 2014
Rated 5 out of 5 by mommy2 Hotel is paradise
My family and I just returned from a 11 day stay at your hotel (December 20th-december 31st). We had a wonderful time and thought the facility and service were great! Noelle was amazing and helped me unpack when I arrived which was heavenly!!!!!!!! Noelle was always available to make sure that our reservations were confirmed, organize transportation, communicate with the other staff as needed etc. Joselle, the head concierge was also over the top wonderful!!!! He is sooo knowledgeable, helpful and lovely. Kathy and Gabby who work at Fern for breakfast always greeted us by name and tried to make sure that we received everything we needed, Corral was our server at night and she was also fabulous!!!! Nothing was too much! The 2 managers Terry and Sam were always accessible and asking how they could help. Krystal at the spa was sooo accommodating and lovely and Karyn gave me the best pedicure!
January 1, 2014
Rated 5 out of 5 by hsfx a paradise getaway
An oasis on a beautiful beach. The rooms were immaculate and beautiful with outstanding bathrooms. The service was terrific with a friendly staff. Pool service not as fast but I don't think I've ever seen great pool service anywhere. Restaurants, while pricey, were excellent quality and I played one round on the golf course. If you like golf, It's a winner course, beautiful with some of the best greens I have seen. If I have one knock, it would be the resort fee that got added to my bill for hotel services. For the prices being charged for the rooms, and the cost of drinks (very high), adding a surcharge for things like towels and the like seemed a bit excessive. Also charging for parking in the middle of nowhere was unneeded. The hotel needs to balance profitability with not making the guests feel nickel and dimed. I'd actually recommend raising the room rates but dropping some of the surcharges.
May 17, 2012
Rated 4 out of 5 by Carol714 Overall great!
Two things that need to be addressed. Leaf blowing at 7:30 in the morning outside of room! Very next day, I had breakfast on balcony of Fern which is absolutely beautiful until the leaf blowing started! Breakfast food at The Fern was out of this world! And second issue I had was the eggs for the conference breakfast were terrible -- no flavor. Actually they didn't even taste like eggs! Rest of stay was great!!
August 1, 2014
Rated 2 out of 5 by davisnet Would not stay here again.
This hotel does not live up to St Regis or even normal Starwood standards. During rainy season, from December through April, the water is brown because it is located between two rivers. Further, the beach had trash on it: think plastic, a hair curler, a ketchup packet, a tampex dispenser, a styrofoam food box and a shotgun shell all right in front of the hotel. The Chaise lounges on the beach were rusted and the beach umbrellas were torn.
Recognition of Platinum status was non existent. They did not offer points and were not apologetic when it was pointed out. Also, they said upgrades were for "paying" customers, not award or discounted reservations, contrary to Starwood policy. They used these exact words to another Platinum SPG member also.
There were some minor problems with maintenance like light bulbs which were out and a door lock which was missing.
Another irritant was that they charge customers $35 to use the spa (steam room, etc.) if they are not engaging spa services.
The good news is that the staff was very polite and spoke good english. There were some minor service issues and it was clear that they could use more training, but they make up for a lot of the small errors by being so nice. The beach attendant provided exceptional service.
Also, the facility itself is beautiful, set in a rain forest setting. The rooms were all very nice (we moved a couple of times during our stay - see notes about recognizing platinum above). Room service was excellent,
The ugly beach ruined it for us. All the other problems would have been ignored if the beach looked like the pictures of the beach.
January 15, 2012
Rated 5 out of 5 by FamilyGuy2012 Relaxing Family Getaway
Grounds are amazing and the Staff is very friendly always acknowleding you and saying hello.
My kids loved the Boathouse which has bikes, paddleboards, saliboats amd kayaks all included in the resort fee.
Food is a little pricey but the $25 per day fee for kids meal is very helpful.
The only real problem we had was the water pressure during high traffic shower hours.
June 16, 2012
Rated 5 out of 5 by Ortiz04 Best Resort Ever
This resort has everything anyone could desire and more. The staff, the amenities, the look of the resort was outstanding.
June 30, 2014
Rated 5 out of 5 by SpaBoy Couple's Escape
While we were only at the resort for two days it was one of the best resort experiences we have ever had. From the moment we arrived at Plantation House we felt special. Our suite, to which we were upgraded because of our Platinum status, was spectacular. We will definitely return to Bahia Beach when in Puerto Rico and encourage others to stay there as well
June 20, 2012
Rated 5 out of 5 by lula04 Incredible experience
My family and I stayed at this hotel, and it was amazing. The staff was great especially Carlos, Mike, and Deltza in the pool restaurant and pool area. They were always very pleasant, and went above and beyond to make our stay wonderful. We will definitely be back, and I can't wait. Our rooms were absolutely incredible. Thanks for the best vacation ever.
June 28, 2012
Rated 4 out of 5 by Red13 Beautiful location limited restaurant options
Overall a very good stay. Room was not ready upon our arrival. The drinks at the pool were 17 each!!! A complete rip off. Staff was very friendly. Limited dining options if you didn't want to leave the property. A great place for families or couples. No nightlife or activities at the pool. Very very quiet. A quick ride to the airport.
April 7, 2013
Rated 5 out of 5 by NicDaub Amazing hotel, Amazing staff, amazing....everything
My wife & I spent 5 days here. And are ready to go back. Everything was perfect. I could not have asked for a more relaxing environment. And I say all of this with the fact that my wife is not "the resort type." (And she LOVED the place)
Karlos M. (at the Sea Grapes bar) was the best.
We hope to be back some day!
August 2, 2014
Rated 5 out of 5 by PunkyB Awesome stay!
We were here for a sales award trip and what a gorgeous and relaxing property. Had a great time!
August 4, 2014
Rated 5 out of 5 by ScottVE Family Celebration in Paradise
Thank you to the whole St Regis Team! The concierge staff, Joselle, Christine and Didi were truly inspired. I strongly recommend the beachfront room! And take a day trip to Vieques with Angie as your guide.
The resort fee of $60.00 per day is something management should remove.
June 8, 2012
Rated 5 out of 5 by ABCD28 The best luxury experience
Wonderful stay at St.Regis. It had all the amenities and the activities in the resort- golf, kayak, bike, etc. The staff hospitality and graciousness is unbeatable. The room is the most spacious room I have seen thus far with its own walk in closet.
December 31, 2013
Rated 5 out of 5 by MichaelTS Everything You'd Expect
The staff was always kind and friendly, meeting every single request with a warm smile and can-do attitude. The location is secluded but still close to stores just down the road. The butler service was great, the rooms were nicely appointed, and the property was stunning.
April 7, 2012
Rated 5 out of 5 by Winfrey25 Honeymoon in Paradise
My husband and I chose the St. Regis Bahia Beach for our honeymoon and we were not disappointed. Everything about our Astor suite was wonderful, especially the butler service. We were greeted with rum punch at check-in and a very knowledgeable staff member guided us to our room and explained the resort to us. He delivered a complimentary bottle of champagne in honor of our honeymoon. It was totally unexpected and a very nice touch. There were so many amenities that I cannot begin to explain them all.
The few that I would like to highlight are the amazing butler service that packed and unpacked us and brought us coffee and tea each morning (our butlers were wonderfully personable!) , the golf cart service that provided transportation around the resort, and the transportation service which provided a black Navigator for transport throughout Puerto Rico.
The food was great. During our stay, we dined at Fern, Seagrapes, and used in room dining. Each meal was wonderful.
We very much enjoyed our stay and look forward to returning.
June 3, 2013
Rated 3 out of 5 by Sheldon76 Thoroughly disappointed!
Location - this hotel is in the middle of nowhere. RioGrande is great if you're looking to do nothing but stay at the hotel for the duration of your stay, if you want the slightest bit of entertainment, this is not the place.
Value for money - extremely poor. I still do not understand what the $60 per day hotel charge was for. Every single meal in the hotel is overpriced. Even the minibar is exorbitant even by hotel standards. $12 for a pack of M&Ms or chocolate covered raisins? Seriously? And it's not only the meal charges that are astronomical, take the $22 charge for valet parking overnight. I was even told that this charge applies even if you rent a car from the Avis Rental Car desk on-site at the hotel. I asked several times: "how can it be possible to charge me $22 per night if I rent a car that would stay on the property in any event?" I assume that the multiple people who gave me the same answer are misinformed.
Service - this is the biggest let down of all. Several times I called the front desk and the telephone went unanswered. Several times I left messages for the concierge or the front desk to return my call, only to never hear from them. It's almost as though the staff hasn't been trained - every single request is a crap shoot; you may or may not get what you're looking for.
Room quality - great at first glance, but the service staff also need to be trained. I once soiled a robe and left it in a pile of dirty towel in the bathroom, only to see it hung proudly in the bathroom with the red ketchup stain clearly visible when I returned the room. Oh and they "lost" a shirt of mine. Of course I was compensated for it, but actually was almost charged for it - it appeared as an addition to my bill my hotel checkout. Of course it was adjusted subsequently. The one notable bright spark of service I received was from Mr. Garces (front desk manager). After I complained to several people I finally asked to speak to a manager and he was the first person who I felt understood my grievances and wanted to do everything to make me feel better.
Spa - outstanding. One of the best massages I've ever had in my life. Truly amazing. Pricey, but worth it.
Overall a disappointing 4 night stay. Beautiful property, great spa and great overall potential, but the entire pricing structure needs review and staff needs to be (re)trained. Overall not what I would expect of a St. Regis.
September 3, 2012
Rated 3 out of 5 by Nelton Average hotel, shouldnt be cat 7
This is my personal experience and opinion. I went to PR, and stayed three nights at this St Regis for spring break. The reasons I chose this hotel were because the the St Regis name, opened not long ago, hundreds of positive reviews from both spg and tripadvisor, and of course the PRICE. I respect and value others' reviews, however, I could not say the same. Let me start with something good. First, the hotel is small, which only has around 180 rooms, and is big, which set in large plantation field, and has a private beach of 2 km long. Second, each of the hotel staff was super kind and willing to help you. This did not include some housekeeping ladies. Then, here are some major disappointments, which I think the hotel should work on to improve. The beach is really DIRTY, and beach chairs look like $20 each. Next, the hotel definitely could not run with full capacity. For example, butler didn't greet us at the room, and spent 20 mins come to my rome when I called for help. Another HUGE problem is the housekeeping ladies, they usually came to my room everyday around 5pm to clean, and didn't do their basic job, like folding towels, and cleaning the carpet and sinks. For the romm itself, somehow, I felt the room I stayed was like 15 year old, even the hotel just opened for 15 months. Stains were everywhere on the couch , pillows, and carpet, and especially on the rug in the bathroom. Scratches, too, on the door, tables, and mirrors. Last, there were some minor things, the time was an hour late on the ipod dock, butler button was not working on the tele, and had a big bucket of ice, but no ice tongs. In short, if you dont mind and have time to fly, go to Southeast Asia, where you can spend less, and get more like good plat recognition (free, upgrade, daily fruits, breakfast, and more).
March 18, 2012
Rated 5 out of 5 by AllenKoz Loved it!
Everything was great- especially the room. Loved the walk-in shower! I endeavor to have one of those in my retirement home :)
Food was fantastic- everything! Even the beach bar was cranking out amazing cuisine! That is unusual for a resort to have such consistency in this regard.
Only knock is responsiveness of the staff (which may just be a logistical issue). Service was a little slow at times. For example, I called for a ride from our room to Molasses on Tuesday July 29. I was told by the front desk that she would have someone come to get us immediately for our 7 pm reservation. Well, nobody ever showed up to get us. That was disappointing. We almost missed our shuttle to the airport because the transportation staff made a mistake (told us the wrong shuttle etc)- I'm glad we kept double checking details, otherwise it could have been a big problem. There also needs to be a couple of more beach waiters. The resort is losing a lot of $ on missed drink orders!
I believe it was Orlando who helped with our bags and walked us to our room- he was delightful!
Another staff member (Jose) but spelled differently- went out of his way to fix my glasses that got broken. He was very nice and cordial. Small things like that make all the difference!
August 1, 2014
Rated 5 out of 5 by cusrun4 ONE OF THE BEST
This hotel has surpassed our expectations. It was very clean, nicely furnished and all the staff went out of their way to be helpful. My wife and I ate at the 'Molasses" restaurant. The food, while a bit expensive was delicious. The pool area was exquisite and the staff would locate a chair for you and bring your towels. The surf was a bit rough, so I never tried the ocean, but, the beach is for the hotel guests and it is clean. The nature tour is hosted by a wonderful college student and I would recommend it. Neither my wife nor myself found anything to be unhappy about. I prefer the fact that its away from at all and yet, close enough to visit old San Juan. I will stay again in the near future
March 28, 2012