Rated 5 out of 5 by Marc51 best place I've ever stayed
over the top. The resort is lush, staff can't do enough for you. lovely property.
My only criticism is that I felt spa services were over priced and they charged me $22 per day for parking my rental car.
May 31, 2012
Rated 4 out of 5 by Barkley2001 Not Your Typical St. Regis
The hotel is beautiful and the locale is fantastic, but that is the only reasons to call this a St. Regis. the majority of the staff are not knowledgeable and confident. Service is slow and other than Fern the food is only okay. Rooms are gorgeous and comfortable however the air conditioning does not work for the entire room (i.e. too hot in bathroom after shower to dry your hair). The bathrooms by the pool the floor was dirty for the entire three days we were at the hotel. Fern has delicious food, Seagrapes is gorgeous, but food is average and service is slow. One waiter Jose went above & beyond expectations to make the experience great. The place has major potential but needs to get its staff and services up to par to be a real St. Regis.
April 22, 2013
Rated 5 out of 5 by barbara13 Paradise
I am still in awe of this Starwood property, it is the most gorgeous and serene resort to date. The nature trails, lakes, ocean, wildlife and fauna sets the St. Regis apart from the rest. I did not want to leave. The rooms are well appointed, large and comfortable. The small snafus were handled with class. The butler services was stretched at times, but there was always a felling that the staff genuinely cared about you and want your stay to be the best. Kudos to Ramon(manager), Roberto, Ricardo(spectacular butler), Denise, and front desk staff. We will be back many times. In three days, I have spread the word to all my friends, everyone should experience the St.Regis Bahia Beach Resort at least once in their lifetime - this is truly paradise.
December 2, 2011
Rated 5 out of 5 by dcMetroLSATprep Great honeymoon destination
We stayed for 5 nights in August in a beautiful ocean front suite. On the two days that it rained, we hardly noticed because the room was so well appointed that it actually felt like a home where we could spend enjoyable time together.
The tasting menu at Fern (with wine pairings) should be done at least once, as well as breakfast on the balcony.
Valet parking was generally convenient (i.e. 10 minutes or less to retrieve the car). I would highly recommend renting a car from SJU and parking it at the St. Regis because of the vast array of activities that are available nearby, such as driving and hiking through El Yunque, taking a day trip to Ponce, and going to the Ralph's (no affiliation with the supermarket chain in the states) for snacks and drinks that aren't available easily on property.
There is a lake of sorts on the property with sailboats and kayaks freely available. The beach is not the most stunning, but it is very long and not at all crowded.
Some service points were negative - it took longer than it should have to get a few things brought to the room, for example. But, as everyone says, it's Puerto Rico. "Tomorrow" is standard.
The butlers weren't "butlers" in the traditional sense. Coffee service is provided daily upon phone request, but aside from that the butlers seemed to be responsible primarily for driving folks around the property in golf carts. Nothing is really too far to walk, so we didn't use the carts, but they are free and convenient if you choose not to walk.
Finally, the spa is totally worth it. My wife and I both went in for treatments - plan to arrive 3o-45 minutes early to enjoy the facilities.
Overall, a great property. There is room for improvement in some of the service areas, but the quality of the rooms, the location, the beauty of the grounds, and the available activities met or exceeded our expectations.
November 5, 2011
Rated 5 out of 5 by GMH1 exceptional facility with exceptional golf course
facility and service was exceptional. the only challenge we had was to many mosquitos around hot tub area. they may want to consider smoke fogging twice a day or not watering so much. the staff were responsive in every way especially raphael. the fern restaurant was pricy but a great on property alternative. about 20 minutes from san juan/isla verde/condado - wife and i did dinner in san juan using first class car service there at the hotel (contractor). we had early morning flight out and spent last day at hotel near airport
January 15, 2012
Rated 2 out of 5 by RS00 Need to keep rooms clean and not water down the drinks
Even though I verified our early check in request the night before arrival, we had to wait 2 hours for our room and then when we finally got to our room many of the surfaces were very dirty. Throughout our stay inconsistent on cleaning room, turn down service and removing service items. A spill on the bar area from the beginning of our stay was never cleaned.
For the price of drinks charged $13-17, would expect to taste some alcohol as they were very very watered down.
Bulter service was very good and location was great.
April 4, 2013
Rated 5 out of 5 by Cinder Almost perfect
Absolutely gorgeous property. Two restaurants with great food: the bunuelos (little donuts) at Molasses were worth the trip. Pool is gorgeous and although hotel full, plenty of chairs. Beach looked a little ragged. Three complaints: There is an extra 7% "amenitiy" charge at the spa which is not made clear, housekeeping didn't replenish the soap, etc., consistently, and had to call back sometimes more than once to get a shuttle. But overall, the staff is accommodating, the rooms lovely and the facilities beautiful.
December 14, 2011
Rated 4 out of 5 by BentleySupersport Good But
Lovely suite facing the ocean, outstanding property, very friendly staff. "Butler service" is really just an operator who has to connect you to others. Details are sometimes missed—maid doesn't replenish items, a ride fails to arrive. Mosquito problem when dining outdoors. Fern is hugely overrated, don't spend your money in the resort's top restaurant. Food is indifferent, service cloying, wine vastly overpriced. The resort did not conform to the amenities supposed to be provided by American Express when you book through them. Outstanding pool area and service. Serious beach erosion taking place, however, and date is very shallow.
January 16, 2012
Rated 5 out of 5 by Andrew333 5th time back and never better
Having visited 4 times prior, we are well aware of the fantastic grounds, superb accommodations and overall impressive nature of this resort. We keep coming back for more time at our favorite resort, year after year.
This was our favorite visit yet. They nailed everything this time. Prior there were some ground maintenance needed...all items were addressed.
The most impressive change was the consistency with the service. They have really made a significant positive change as every member of the team always gave a genuine hello whenever around us. We were also remembered as a frequent quest by one of the employees checking in guests (forget name), Edwin upon arrival and Dalisse at the pool restaurant Seagrapes. Such a nice touch when the employees remember us.
We also took advantage of the spa this time around and were very happy with the experience. Did a meditation class in the hut by the beach and never felt more relaxed!
The food was also an improvement. We had great breakfasts at Fern after our pleasant beach walks, great lunches at Seagrapes by the pool and dinner at Molasses by the gold course and of course, stellar private dining.
We had the pleasure and honor of being upgraded to a suite and these rooms are truly amazing. We really appreciated the SPG recognition this time and it started our trip on a high note. This was also a surprise our our suite night request was denied...either way, glad to be recognized for our loyalty to SPG.
While we always come back for our anniversary each year, it would be a nice touch to have the team remember this or have a way of keeping this info on file. It makes it a little less special when they ask what brings us and we mention our anniversary, but then no special touch.
There were also a great number of children this time. A different environment than in the past and as a couple with children of our own, always appreciated how private and quiet this result always has been. Maybe an opportunity to further determine areas for the kids, separate from adult areas.
Overall, this was the best of the 5 trips to the resort and the efforts around service and food quality have been noted. We will be back next November and maybe sooner and look forward to another great trip. Keep up the great work and highly recommend anyone visiting!
November 14, 2013
Rated 5 out of 5 by hsfx a paradise getaway
An oasis on a beautiful beach. The rooms were immaculate and beautiful with outstanding bathrooms. The service was terrific with a friendly staff. Pool service not as fast but I don't think I've ever seen great pool service anywhere. Restaurants, while pricey, were excellent quality and I played one round on the golf course. If you like golf, It's a winner course, beautiful with some of the best greens I have seen. If I have one knock, it would be the resort fee that got added to my bill for hotel services. For the prices being charged for the rooms, and the cost of drinks (very high), adding a surcharge for things like towels and the like seemed a bit excessive. Also charging for parking in the middle of nowhere was unneeded. The hotel needs to balance profitability with not making the guests feel nickel and dimed. I'd actually recommend raising the room rates but dropping some of the surcharges.
May 17, 2012
Rated 5 out of 5 by FamilyGuy2012 Relaxing Family Getaway
Grounds are amazing and the Staff is very friendly always acknowleding you and saying hello.
My kids loved the Boathouse which has bikes, paddleboards, saliboats amd kayaks all included in the resort fee.
Food is a little pricey but the $25 per day fee for kids meal is very helpful.
The only real problem we had was the water pressure during high traffic shower hours.
June 16, 2012
Rated 5 out of 5 by SpaBoy Couple's Escape
While we were only at the resort for two days it was one of the best resort experiences we have ever had. From the moment we arrived at Plantation House we felt special. Our suite, to which we were upgraded because of our Platinum status, was spectacular. We will definitely return to Bahia Beach when in Puerto Rico and encourage others to stay there as well
June 20, 2012
Rated 5 out of 5 by lula04 Incredible experience
My family and I stayed at this hotel, and it was amazing. The staff was great especially Carlos, Mike, and Deltza in the pool restaurant and pool area. They were always very pleasant, and went above and beyond to make our stay wonderful. We will definitely be back, and I can't wait. Our rooms were absolutely incredible. Thanks for the best vacation ever.
June 28, 2012
Rated 5 out of 5 by dev57 Paradise
This is my 3rd trip to this property and although my first visit was less than wonderful I returned with my girlfriend and subsequently with my husband this last trip. What a beautiful, romantic place it turned out to be Even though we were told the hotel was near capacity we hardly ever ran into anyone while strolling the paths to the pool or Plantation house for dinner. The rooms are beautiful and the balcony quite private with lush foliage all around. In spite of the high priced food and bev...really a paradise on earth.
January 13, 2014
Rated 5 out of 5 by ScottVE Family Celebration in Paradise
Thank you to the whole St Regis Team! The concierge staff, Joselle, Christine and Didi were truly inspired. I strongly recommend the beachfront room! And take a day trip to Vieques with Angie as your guide.
The resort fee of $60.00 per day is something management should remove.
June 8, 2012
Rated 5 out of 5 by Winfrey25 Honeymoon in Paradise
My husband and I chose the St. Regis Bahia Beach for our honeymoon and we were not disappointed. Everything about our Astor suite was wonderful, especially the butler service. We were greeted with rum punch at check-in and a very knowledgeable staff member guided us to our room and explained the resort to us. He delivered a complimentary bottle of champagne in honor of our honeymoon. It was totally unexpected and a very nice touch. There were so many amenities that I cannot begin to explain them all.
The few that I would like to highlight are the amazing butler service that packed and unpacked us and brought us coffee and tea each morning (our butlers were wonderfully personable!) , the golf cart service that provided transportation around the resort, and the transportation service which provided a black Navigator for transport throughout Puerto Rico.
The food was great. During our stay, we dined at Fern, Seagrapes, and used in room dining. Each meal was wonderful.
We very much enjoyed our stay and look forward to returning.
June 3, 2013
Rated 5 out of 5 by MichaelTS Everything You'd Expect
The staff was always kind and friendly, meeting every single request with a warm smile and can-do attitude. The location is secluded but still close to stores just down the road. The butler service was great, the rooms were nicely appointed, and the property was stunning.
April 7, 2012
Rated 3 out of 5 by sbd432 Beautiful, but would not return
This is a beautiful hotel and the staff are absolutely outstanding, but the resort is too isolated and there were not enough food options for my family. Since we visited after the high season there were only 2 dinner options (besides room service) and both restaurants serve very gourmet food. My family has traveled the world, but sometimes you just want a burger for dinner! There was also no food other then restaurants meaning no deli, coffee shop or ice cream shop. We also like to visit local restaurants and anything worth going to was over 30 minutes away. You are in the middle of the rain forest! We didn't like the room because the shower is totally open and this made it difficult for family members to share the bathroom. The staff are incredible and the resort very well maintained. The service was perfect!
January 14, 2014
Rated 2 out of 5 by davisnet Would not stay here again.
This hotel does not live up to St Regis or even normal Starwood standards. During rainy season, from December through April, the water is brown because it is located between two rivers. Further, the beach had trash on it: think plastic, a hair curler, a ketchup packet, a tampex dispenser, a styrofoam food box and a shotgun shell all right in front of the hotel. The Chaise lounges on the beach were rusted and the beach umbrellas were torn.
Recognition of Platinum status was non existent. They did not offer points and were not apologetic when it was pointed out. Also, they said upgrades were for "paying" customers, not award or discounted reservations, contrary to Starwood policy. They used these exact words to another Platinum SPG member also.
There were some minor problems with maintenance like light bulbs which were out and a door lock which was missing.
Another irritant was that they charge customers $35 to use the spa (steam room, etc.) if they are not engaging spa services.
The good news is that the staff was very polite and spoke good english. There were some minor service issues and it was clear that they could use more training, but they make up for a lot of the small errors by being so nice. The beach attendant provided exceptional service.
Also, the facility itself is beautiful, set in a rain forest setting. The rooms were all very nice (we moved a couple of times during our stay - see notes about recognizing platinum above). Room service was excellent,
The ugly beach ruined it for us. All the other problems would have been ignored if the beach looked like the pictures of the beach.
January 15, 2012
Rated 5 out of 5 by Oscar49 Highly recommended with one simple recommendation
At the room rate charged why is the pricing on the beverages and snacks so extreamly overpriced???
January 20, 2014
Rated 4 out of 5 by JayNYC Excellent....but a few recommendations
We really loved our stay at you property for a very special wedding that took place on the grounds. The pluses: the staff was overall amazing with their helpfulness & attention to detail. The property is absolutely stunning & the spa was the best experience I've had to date. Also, kudos to the staff at the boathouse. Their knowledge and enthusiasm is very impressive! Now for the bad: the pool service. The staff is very friendly, however, after the initial introduction they seem to disappear. The kitchen is ridiculously slow. Example, we ordered a mahi mahi sandwich, and 30 minutes later, it was still third in line to get to the kitchen. That's a bit ridiculous. Also, the day before we didn't get served for approximately 45-60 minutes, and my grilled chicken salad was over dressed and the chicken was very overcooked with burnt edges. The breakfast was amazing, but again there isn't sufficient staff. I was constantly trying to flag a waiter down for a coffee refill. Overall, I think the staffing level at the restaurants is lacking. With the prices charged for your property restaurants, the service should be much better than it is.
December 9, 2013
Rated 5 out of 5 by cusrun4 ONE OF THE BEST
This hotel has surpassed our expectations. It was very clean, nicely furnished and all the staff went out of their way to be helpful. My wife and I ate at the 'Molasses" restaurant. The food, while a bit expensive was delicious. The pool area was exquisite and the staff would locate a chair for you and bring your towels. The surf was a bit rough, so I never tried the ocean, but, the beach is for the hotel guests and it is clean. The nature tour is hosted by a wonderful college student and I would recommend it. Neither my wife nor myself found anything to be unhappy about. I prefer the fact that its away from at all and yet, close enough to visit old San Juan. I will stay again in the near future
March 28, 2012
Rated 5 out of 5 by Kazoo Great stay
My wife and I celebrated our wedding anniversary at the St. Regis Bahia Beach Resort September 10 - 13, 2012 and I can't find the words to express the fabulous time that we had spent there. From the friendly staff upon our arrival at the Plantation, to the meticulously manicured grounds leading up to our room. FABULOUS VIEWS! Every one of the staff was very accommodating particularly Andriana from butler services, our butler Ivan and housekeeper Brian. I also would like recognize our shuttle driver Angel. Service with a smile. From the pool staff to the waiters at all three restaurants and the golf course staff, everyone! I can't say enough. Great time, great food and great staff! Thanks so much!
September 15, 2012
Rated 5 out of 5 by felixi You have to stay here at least once!
I stayed here with some friends for my birthday last weekend. This resort is truly the best experience I have had in any hotel in Puerto Rico. We checked in early and since our room was not ready we were offered to go to the pool and relax. The front desk staff was extra attentive and made us feel welcome and encouraged us to relax and enjoy our stay. Thanks to Raixa at the front desk for her excellent service.
The staff is service oriented and the ratio of staff to guests is so good that you feel there is one staff member dedicated to each guest. I felt like I was a king. Thanks to Edwin and Orlando for ensuring all of our needs were meet.
The pool was our favorite area to hang around all day and the pineapple mojitos were great. The nachos are super recommended, great portions to share. The pool staff is extra attentive, ask for Angelica!!!
The room is incredible and the best part is the bathroom with its wonderful rainshower and tv mirror. We did not stay in the room so much as we were enjoying the pool but I can see myself spending a day or two in the comfortable accomadations of the rooms.
The only negatives were a wake up call at 7:30AM which I did not ask for and the fact that I was not given a late checkout on the day of departure.
This is mostly a resort to go unwind and relax. It's super romantic. But you may also go with friends and have a blast like I did. The staff will notice what vibe you are into and will accomodate to your needs. It was a perfect birthday weekend.
December 7, 2011
Rated 5 out of 5 by MM14 Best Hotel I Have Ever Stayed At!!!
The first thing that strikes you is the location, set on an old 483 acre coconut plantation, it looks like a botanical garden. The second thing that strikes you is the staff!!!! They are extremely professional and exceed even that of the W Hong Kong, which is saying a lot. No question the best staff of any hotel I have stayed at and I have stayed all over world.
The rooms are extremely private, clean, luxurious and everything you expect from a St. Regis. The food is great. The beach is gorgeous. Ever want to own your own secluded beach house, well staying here is like having one with a 5 star staff!!!. My wife and I already planning our next visit to the hotel. Simply the best!!! The spa is great too.
December 27, 2011
Rated 4 out of 5 by larose larose
service ar fern
except for the last 2 dinners
for 1 dinner
breakfast service for 1/2 the tome was bad
menu-for dinners 2 restaurants
same each night
tell people to put on big spray
1/2 or so broken
January 17, 2014
Rated 2 out of 5 by toadman560 Underwhelmed!
The name St Regis is supposed to be synonymous with great service. This is not the case at the Bahia Beach resort. Here you'll find Bartenders who don't know how to make the simplest drinks, housekeeping staff who don't clean well and pool area wait staff who are simply rude. Save your money, this place is just not worth it.
April 14, 2013
Rated 4 out of 5 by Siggy Impeccable stay, but some room for improvement
Overall the stay was far better than feared, and certainly exceeded our expectations after reading some marginal reviews on-line. Net net, we would not hesitate to return to this lovely resort and would certainly recommend it to others.
The grounds and the property design were absolutely impeccable. The service was also very good. We ordered room service several times and it was on time, and exactly as ordered each time. The shuttle service was quick and we enjoyed the tennis courts (and clinic), the bicycling, and nature tour. Both restaurants were very nice.
The only negatives were - 1) lack of an easy to use coffee maker in the room (one was provided but it was unclean and too complicated to use), 2) lack of a refresh on amenities like soap and bodywash, and 3) beach could have been a little cleaner (we note some plastic items in the sand, and an abandoned TV set half mile down beach).
Overall, the positives far outweigh the negatives and the negatives can easily be fixed. We would love to visit again soon.
December 10, 2011
Rated 5 out of 5 by KMIRELLIS IN LOVE WITH THE PLACE! HIGHLY RECOMMENDED!!
SO IN LOVE WITH THE PLACE!! FROM THE MOMENT YOU ENTERED THE GATES IT’S ABSOLUTELY RELAXING AND BREATHTAKING; ONE OF A KIND LUXURY AND ROMANCE. MY DAUGHER, HUSBAND, FRIENDS AND I LOVE THE KAYAKS, BOARD PADDLE, THE POOL, AND BEACH, NATURE TRAILS; ALSO THE FOOD WAS MAGNIFICENT. WITHOUT A DOUBT THE BEST HOTEL WE STAYED SO FAR! NOT ONLY THE GUESTROOMS AND BATHROOMS ARE 5 STARS, BUT THE STAFF WAS WELCOMING AND INVITING; THE SERVICE IS ONE OF A KIND, SO ATTENTIVE THAT MADE OUR STAY SPECIAL.
WE DEFINETLY BE BACK, I CAN’T WAIT
September 17, 2013
Rated 5 out of 5 by Panguin24 Secluded Luxury at its finest.
GROUNDS:This Resort has some great highlights: golf, kids center, basketball courts, tennis courts, jogging/bike trail, exclusive beach, pool, 5 star restaurants, conference center is gorgeous, wooden walk ways meshed into the tropical forest with relaxing music pulsating as you walk, croquet lawn, and spa/fitness center. In general this is the most beautiful resort I have ever been too and I have been to a few five star stellar resorts. What makes this resort so different is not the size but the style and execution of the buildings/grounds. The Plantation House as well as the pool and every hotel building are built as if they were designed with the plants all around them from the beginning of time. The mistake some resorts make is clear cutting everything then planting down some buildings then trying to spruce up the place with some palm trees. This place I feel like they found spaces where naturally no plants were and built there. I know in reality that came in later and made the place look like that but they did such a great job it feels like you are in the jungle everywhere on the resort. Example: when walking from the resort lobby to our room one night carrying the complementary umbrella because I feared rain, the massive trees and plants covering the walk way that I really did not need an umbrella.
BEACH: The beach was gorgeous. It is not a cookie cutter wide sands clear water beach like some I have been to, but it has palm trees all up and down the beach. So literally instead of using an umbrella we were 20 feet from the water under 5 palm trees one day. That is unlike any beach I have been to where the only cover from sun is an umbrella. Also because this beach is totally closed to anyone except guests it feels like you are on an island to yourself. I am no exaggerating when I say you could go anywhere you wanted on the beach in total privacy. We were at resort when it was totally full and seemingly the beach was empty the whole time. The waves are decent enough to boogie board, and they provide that for you, but to surf you have to go off property, which friends of ours did and enjoyed that, but we just relaxed on property. The beach has some seashells and sandollars but mostly just sand, so it was not tough on the feet like some beaches can be and actually very soft sand.
Pool: The pool was really nice. The design how the pool is laid out is genius. Even if the pool were full of guests the way it is split up by levels and pools it would never feel that way. The pool also had palm trees and foliage creating shade so even while in the pool you could still be in the shade, which was nice. The pool did have the endless pool feel to it and even had an entrance from zero (like a beach) so you could sunbath in pool while laying out. The tea ritual was pretty much someone going around and offering a sip of tea, which was cool but wasn't some big deal or anything. It was a nice touch but nothing like you have to do or anything. Also after 5 days of my wife and I being poolside at various times eating our own snacks we bought, they told us that it was a rule that we could not eat snacks by pool that we bring from room. I said "So you want me to walk back to my room to eat snack then come back to pool", (I was hoping the waiter would see how ridiculous that sounds) and the waiter said "you can do that" and just kind of walked away. Besides being a terrible rule, we were never given that rule until the 6th day, and when it was given it was in a rather abrupt way and rather embarrassing. That was pretty much the low point of the trip. I was really surprised for multiple reasons. So we just got up and went to the beach where the beach boy handling the towels and chair said we could eat out there no problem and even acted like that waiter should not have said that too us. So I dont know what the deal with that was. Other than that the pool is amazing.
We got ice 1 night out of 7. That is not good. The butler service is basically maxed out by getting coffee in your room every morning, other than that its no different from any other hotel/resort. Also one day I called front desk and asked if there was a basketball on the island I could borrow to go shoot at one of the two goals they have, and they said they would bring me a ball. After waiting for 10 or more minutes I called again and asked if they wanted me to go get the ball or i they were bringing it, they said they were bringing it for me to wait and they would even follow up with me. I waited another 10 or more minutes and just said to my wife, I am going to get the ball myself. I did just that and never ran into anyone trying to get the ball for me and never heard anything about it again. That was just odd. I wasnt really asking them to bring me a ball, I was just asking where it was and if I could borrow it and they offered to bring it but never did and I never heard about it again. The service at seagrapes which is the poolside restaurant was pretty terrible. We ordered nachos which consists of nachos and a bunch of condiments dumped onto it, which would take me in their kitchen all of 1 minute to prepare. We probably waited 35 mins for it and it was actually kinda of cold when we got it. That was pretty sad, especially when you consider how much we paid for it and even tipped just because we are nice people.
FERN/MOLASSES: These both were the highlight of trip. The food was amazing. The service top notch. Breakfast at FERN was impressive, but dinner was even more so. I highly recommend FERN and Molasses both.
FITNESS CENTER/SPA: Smaller than I expected but actually well equipped. And like everything else it was never to capacity which was great. I cannot comment on SPA because we did not use it.
August 12, 2012