Rated 5 out of 5 by quinella66 You will never want to leave
This is one of the nicest places to stay anywhere. It is on a large sanctuary with 2 miles of pristine beaches - you feel like you are somewhere special and away from everything. Sometimes we even had the whole beach to ourselves. The service is flawless as the staff go out of their way with their attention to detail. As to the restaurants, every meal was perfect.
While they treat all guest like royalty, on top of that, as a Platinum member, they upgraded us to an ocean front room and provided a great breakfast benefit.
The only downside is that if you plan to see much of Puerto Rico, you may not end up doing it as you will never want to leave!
November 9, 2013
Rated 5 out of 5 by 5Star Beautiful Grounds
This hotel is wonderful. I would recommend.
December 5, 2013
Rated 5 out of 5 by Andrew333 5th time back and never better
Having visited 4 times prior, we are well aware of the fantastic grounds, superb accommodations and overall impressive nature of this resort. We keep coming back for more time at our favorite resort, year after year.
This was our favorite visit yet. They nailed everything this time. Prior there were some ground maintenance needed...all items were addressed.
The most impressive change was the consistency with the service. They have really made a significant positive change as every member of the team always gave a genuine hello whenever around us. We were also remembered as a frequent quest by one of the employees checking in guests (forget name), Edwin upon arrival and Dalisse at the pool restaurant Seagrapes. Such a nice touch when the employees remember us.
We also took advantage of the spa this time around and were very happy with the experience. Did a meditation class in the hut by the beach and never felt more relaxed!
The food was also an improvement. We had great breakfasts at Fern after our pleasant beach walks, great lunches at Seagrapes by the pool and dinner at Molasses by the gold course and of course, stellar private dining.
We had the pleasure and honor of being upgraded to a suite and these rooms are truly amazing. We really appreciated the SPG recognition this time and it started our trip on a high note. This was also a surprise our our suite night request was denied...either way, glad to be recognized for our loyalty to SPG.
While we always come back for our anniversary each year, it would be a nice touch to have the team remember this or have a way of keeping this info on file. It makes it a little less special when they ask what brings us and we mention our anniversary, but then no special touch.
There were also a great number of children this time. A different environment than in the past and as a couple with children of our own, always appreciated how private and quiet this result always has been. Maybe an opportunity to further determine areas for the kids, separate from adult areas.
Overall, this was the best of the 5 trips to the resort and the efforts around service and food quality have been noted. We will be back next November and maybe sooner and look forward to another great trip. Keep up the great work and highly recommend anyone visiting!
November 14, 2013
Rated 5 out of 5 by Debra4 Relaxation at its best!
Just returned from an 8 day stay with my family. We had never been to this resort and it did not disappoint! The accommodations were wonderful. The food was delicious. The pool and beach areas were beautiful. We spent time golfing, playing tennis and going for walks on this spectacular property. The staff was extremely friendly and always helpful. This was our first time at this resort but not our last!
November 30, 2013
Rated 4 out of 5 by PRico2013 Pretty spot, great food, fair service
Pretty spot, great food, fair service ... eg, room not cleaned after multiple calls, waiters forgetting to put in your dinner order, lazy towel service on beach ... not up to expectations I'd have for a St Regis. But Fern is special for dining and the location/pools are beautiful. Service boot camp needed
November 26, 2013
Rated 4 out of 5 by Nicolas66 Wonderful property except for the beach
I really enjoyed my stay at the St. Regis in Puerto Rico. Everything was as expected from a St. Regis quality property. The staff was great, the room amazing, the "fern" restaurant world class, the pool distintive, and the stay incredible. I did not enjoy the beach...was a bit dirty and cloudy water. Unfortunately nothing to be done about the ocen water (there is a river that cuts thru the property that brings lots of "silt" to the ocen from the rain forest), but the would have expected a bit more about the beach...it was quite dirty with debries, platic bottles, etc.
December 9, 2011
Rated 2 out of 5 by Traveler007 Service work required.
The location of the property is beautiful but the service needs great improvement. The staff is generally slow or nonexistent. With the exception of Jesus and Braulie at the Molasses Restaurant and Kathy at the Fern, the staff was underwhelming. The above mentioned individuals were wonderful . The property needs maintenance and there are not enough employees to service the guests. No guest carts to take guests from the Plantation House to various on property locations. I would not return to this property or recommend it.
April 8, 2013
Rated 5 out of 5 by Rob53 Beautiful Property
This is one of the finest resorts we have visited. The grounds are beautiful and maintained very well. The beach is great and the pool area is very attractive. The food was excellent with Fern restaurant serving one of the finest meals we have ever had. The staff are wonderful and make you feel right at home. A real winner!
November 22, 2013