Rated 4 out of 5 by Leenie Hire MORE Concierge staff
Judging from the crowds that are always around the 2 Concierge desks, there is clearly a need for more staff. They never answer the phone (because they are trying to deal with guests and it would be rude to stop in mid-sentence and deal with someone else's problems or questions). Although the Concierge staff could not be nicer or more helpful, they are clearly overwhelmed.
March 4, 2012
Rated 5 out of 5 by Tuco Excellent Staff
Our family of 4 just finished our 2nd excellent stay at this property. The staff were even better than we remembered - extremely attentive and genuinely friendly. The food was also better than we remembered, and in particular the private dining menu and service was excellent. Of course, everything carries a "resort" price tag, but the quality of the food and beverage and the accompanying service is high. We were lucky to see sea turtles hatching and crawling into the sea from the beach on the property, which was an unexpected bonus and was also handled well by the naturalists and related staff. We can't wait to return.
August 29, 2014
Rated 5 out of 5 by bern412 Anniversary
There needs to be more options for dining, especially for lunch. Menus for dinner need to have some changes. When staying longer than a couple of days at a hotel more choices need to be made available. Also more casuel dinning. This includes at pool. Same menu at all restaueants everyday. Bar at golf course needs to be open by noon for golfers to get cold drink.
October 26, 2012
Rated 3 out of 5 by Blair12 large and very spread out
We reserved a "beach front" room, that was mostly a view of trees, and very far from the rest of our family near the pool. Had to wait for golf cart shuttle to get to restaurants and pool. Restaurant food and service poor, except for breakfast. Manaagement needs to train staff, who were polite, but not organized
December 3, 2012
Rated 5 out of 5 by Rick1011 The perfect getaway
The hotel was amazing. The staff was very professional and accommodating. The restaurants and spa were excellent. Sitting poolside and on the beach was very relaxing, the pool and beach staff were attentive to all of our needs.
October 16, 2014
Rated 5 out of 5 by Ortiz04 Best Resort Ever
This resort has everything anyone could desire and more. The staff, the amenities, the look of the resort was outstanding.
June 30, 2014
Rated 5 out of 5 by Babel31 Great staff!!
The hotel staff were truly excellent!! John, Karlos, Cesar were specially fantastic!! Everything we needed and wanted was at our hands.
The hotel furniture could use upgrading as some of the furniture had too many stains on them and looked worn out.
Over all was an excellent stay.
May 28, 2013
Rated 5 out of 5 by ovarelajr WOW!!...FIRST CLASS CUSTOMER SERVICE!!
Great overall experience! Awesome customer service. Every single associate we encountered were smiling, friendly and welcomed us to the property. From valet attendants, luggage attendants and shuttle drivers to pool attendants, restaurants servers and boathouse attendants, it was really first class service all throughout the resort!! Lunch at Seagrapes was great. I loved how the resort was incorporated with nature. It was amazing to just walk around and enjoy the scenery. Special thanks to Luis who greeted us at check-in and showed us the property, very professional, courteous and great personality.
September 6, 2014
Rated 5 out of 5 by HarryW50 Spectacular resort
The resort facility is magnificent. A beautiful beach and an enormous property with immaculate landscaping. We stayed in a suite which was enormous and comfortable. Service was topnotch and friendly. Although the resort was filled to capacity, it never felt crowded.
January 8, 2014
Rated 4 out of 5 by JimV Beautiful and Friendly
The hotel is quite beautiful and the staff helpful and friendly. While you expect to pay a premium at a top flight resort, I did find the prices for drinks and lunch at the pool area sky high. My only other negative comment is that it is long distance to town.
March 22, 2013
Rated 5 out of 5 by Travel704 Easy Getaway from the East Coast
Lovely location, attentive and friendly staff.; the perfect escape from the rat race. No need to leave the resort as there are plenty of activities and dining options. Fern Restaurant is a must for dinner. Stayed 4 nights.
November 11, 2013
Rated 5 out of 5 by SamK This is a Great Hotel - Truly Paradise
This is the best experience you can ask of a hotel. Everything was Excellent the food, the services, the rooms were breath taking. I will be back again in Nov 2012 this will be an every year thing for me and my lovely wife
January 7, 2012
Rated 5 out of 5 by FernandoD The Best!
The St. Regis Bahía Beach is, by far, the best hotel in Puerto Rico.
Great location and service.
Love to stay there as often as possible.
I do recommend it with no reservations whatsoever.
May 16, 2013
Rated 5 out of 5 by Destinations21 Top class luxury
The hotel is nearly perfect. We were upgraded to a suite at check-in, with butler service. It was a perfect room. All of the staff were great; very professional and very willing to help. We had dinner at Fern, where the food was excellent and the service top notch as well. And the pool... well the pool is truly a resort pool. With multiple levels and a winding feeling to it, I could swim there for hours without getting bored.
The only complaint I had was that the butler service was hit or miss. That is, when they responded to my requests they were wonderful; but sometimes I would call for a request (like an extra luggage rack and a prepared bath while we were at dinner) and they just totally did not do it; it's like it got lost in their system. This happened about 1/3 of the time for my requests. Nothing that was missed was major or important, but this hotel feels so close to perfect 5-star luxury, if only they could solve the problem of being attentive and aware of all requests.
Also, be prepared as there are a lot of mosquitos on the property, especially in the evening on your balconies and on the veranda at Fern.
November 13, 2011
Rated 5 out of 5 by lvm2014 Beautiful hotel and grounds
October 15, 2014
Rated 3 out of 5 by MartyG Nice hotel, but not the 5* I was hoping for.
The hotel was nice (looked very picturesque) - however for a 5*, I was wanting more. When we arrived, we asked that the 2 rooms be in the same building - the staff indicated they were at +70% capacity and would not be able to accomodate. When we asked other staff in the building they indicated it was VERY slow and only 30-40% capacity - which was evident when we went out at dinner & around the pool. The hours of the restaurants at Fern (for breakfast) and at the golf course restaurant also randomly changed and closed early since things weren't busy. This was disappointing, as the resort is quite far from any other alternate dining choices - leaving us to eat at Fern 4 of our 5 nights. Finally, they couldn't even keep the torches at the front gates lit on Sun-Thurs - meaning we had to walk back to our rooms in the dark - the staff indicated they only light these on Friday & Saturday's (I'm sure it's diffferent when busy). Just disappointing that I didn't experience what I had hoped from this resort only because of they weren't full enough. Note to mention - they wouldn't offer to upgrade our rooms - despite being empty.
October 21, 2013
Rated 5 out of 5 by joe66 upper class all the way
Fantastic hotel. There is nothing like it in Puerto Rico. Staff was great. Everybody tried to please and did. Truely an oasis. Stay there and you will understand
December 4, 2011
Rated 4 out of 5 by JayNYC Excellent....but a few recommendations
We really loved our stay at you property for a very special wedding that took place on the grounds. The pluses: the staff was overall amazing with their helpfulness & attention to detail. The property is absolutely stunning & the spa was the best experience I've had to date. Also, kudos to the staff at the boathouse. Their knowledge and enthusiasm is very impressive! Now for the bad: the pool service. The staff is very friendly, however, after the initial introduction they seem to disappear. The kitchen is ridiculously slow. Example, we ordered a mahi mahi sandwich, and 30 minutes later, it was still third in line to get to the kitchen. That's a bit ridiculous. Also, the day before we didn't get served for approximately 45-60 minutes, and my grilled chicken salad was over dressed and the chicken was very overcooked with burnt edges. The breakfast was amazing, but again there isn't sufficient staff. I was constantly trying to flag a waiter down for a coffee refill. Overall, I think the staffing level at the restaurants is lacking. With the prices charged for your property restaurants, the service should be much better than it is.
December 9, 2013
Rated 5 out of 5 by Richie72 When you need to relax!
This is an oasis of relaxation. Upon our drive in, we got a little worried going through the town of Rio Grande (not terrible, just had an old/uneasy feel to it), but all of the sudden the St. Regis popped up out of nowhere. From the moment you arrive at the front gate, you can feel the level of hospitality and service that awaits you. Being personally greeted by our host at the valet stand was something that we haven't seen before. First class!
All in all, the staff and level of service that you will receive at this property is unmatched. Both my wife and I came home and agreed that this was the best vacation that we've had to date. This property forces you to relax, which is a good thing. Rarely did we see or hear other guests around our building, which gave this property a very exclusive feeling. Most places you go, you end up hearing doors slam and other nuances from other guests. Not at the St. Regis.
The only downside might be the food options. It would have been nice to have had a casual dinner poolside at Seagrapes, however, when we were there they close dthat restaurant in the evening.
Can't wait to go back next year!
August 19, 2012
Rated 5 out of 5 by tonyx3 Great Experiecne
Hotel is paradise.....attentive yet not over bearing staff, spa is amazing, beach, pool, room all great..would stay there again for sure
June 27, 2012
Rated 5 out of 5 by ohdepot a spot on its own
a really comfortable and quiet place to relax built in a very pleasant area with a private beach and a beautiful colf course
December 12, 2011
Rated 5 out of 5 by Darrona Just a beautiful spot
Hotel is first class. Tranquil, not spoilt, in harmony with its beautiful surroundings. One of the best ever.
May 23, 2013
Rated 5 out of 5 by rdfm Wonderful property
Beautiful property. Everything was top notch. Only negative was our room was not ready at check in.
December 3, 2011
Rated 5 out of 5 by CFandYas Excellent...
Exceeded our expectations. Great service, food and facilities. We will definitely come back !
March 14, 2013
Rated 4 out of 5 by doc39 Ways to improve a fantastic hotel
1. improve lighting on the paths especially light the signs for the buildings
2.Increase the menu choices at seagrapes
3.consider breakfast at seagrapes
4. rooms could be a little bit cleaner -especially the floors which are difficult because of their colors
5.consider a daily schedule of activities such as the tennis clinic
6.improve check in times - we waited over two hours for our room. Having desks rather than a counter and having lovely people check you in does not help if you then wait two hours plus for your room. Perhaps you should comp. a meal if that happens (we received wine and cheese and a lovely letter but not everyone drinks wine)
January 30, 2013
Rated 5 out of 5 by Joules100 Beyond expectations!
Great hotel for a getaway. Its pure luxury in a rainforest. Check in was done efficiently and the rumpunch helped with the waiting. Were shown the grounds by Carlos that was excellent. The room is huge giving us enough space to spread out. The outside patio was just so comfortable to have we spent hours at a time sitting reading or just watching golfers playing. The table outside was also great for when we called for private dinning. Bathroom was just a dream come true in how beautifull it was and comfortable. Nothing that we asked for was denied, from water, to extra milk for our coffee. Food at the resort was great fern standing out. I totally recommend the kayak and nature tours, they were wonderfull in helping understand all the flora and fauna that you see at the resort and was very fun! The pool was great with enough space for everyone to be in the pool and not feeling crowded. The prices at the resort are expensive however it is a St. Regis and we were expecting those prices, so we were ready to just pay for it and enjoy the 5 star experience that we did receive. In closing, we were told at check in to be ready to get ourselves ready to be spoiled, and we were spoiled wonderfully. Expect to return for many years to come.
June 18, 2013
Rated 5 out of 5 by Carlos Outstanding!
Everything was fantastic!
June 17, 2013
Rated 5 out of 5 by Tstark Very Nice
My wife and four year old spent a long weekend here 2/2/13 to 2/5/13 and the resort exceeded our expectations. Everyone from our driver, our butler Jose, the hotel staff and the restaurants were very attentive and went above and beyond to make us relaxed and comfortable. we particularly enjoyed the pool, and we has an excellent meal at Fern with a nice chat with the manager. We frequently stay at the flagship St. Regis in NYC and have come to expect the excellent service that this Hotel offers. The Bahia Beach resort fulfills our expectations and we think that the St. Regis Bahia Beach Resort will become our tropical home away from home.
February 21, 2013
Rated 5 out of 5 by Leelee63 Exceeded our expectations
Prior to our vacation I contacted the concierge, Jossell, to find out about the hotel's restaurants, area activities and such. From the minute he answered the phone the stage was set. The personal attention, the suggestions he made and the way in which everything was arranged was incredible. The resort itself is beautiful, the property is so well maintained that it was picture perfect even when it was raining outside. The service from every staff member was impeccable and delivered with a smile and such grace that we all felt right at home. The discerning travelor has many options in today's market but I would put this resort on the top of my list.
March 31, 2013
Rated 4 out of 5 by BackatWork Beautiful but overly expensive
This hotel is amazing but the prices are unjustifably expensive. $17 for a mix drink, $20 for two eggs (+ $5 for a piece of toast), $6 per cup of juice, $25 for a salad. Putting that aside, the hotel and staff were great.
Stunning property with 4+ acres of land.
Great beach views
Great staff who set up your chairs in the morning to lounge by the pool and excellent staff who take your drink orders
Molasses - great food and even better waiters (Nolan and Brauhlia)
Golf course was awesome.
Secluded. Costs $100 each way to get into San Jaun so consider renting a car.
FERN - did not like the restaurant. For the money, I was expecting excellent food but it was just ok. Not much flavor. Preferred Molasses and the waiters were friendlier and more outgoing. Also, FERN dress code says "resort casual" so we wore pants, button won and sandals and were told (after we were seated) that sandals were not allowed.
Lack of snack food (e.g., chips, salsa, guac)
Only two dinner options on the resort and costs and arm and a leg to go anywhere else.
Overall, great for couples, friends with other couples, aniversary, honeymoo if you are looking to get away to secdlued property for a few days. Just keep in mind it is really expesensive (and we stayed at St Regis in Bora Bora for Honeymoon). TIP: Stop at Ralph's before you get to the property and pick up a bottle of vodkoa or wine and some snack foods.
August 28, 2013