Rated 3 out of 5 by Angie0621 This is not the St Regis treatment we are used to
Not sure why the most recent reviews are in the back, but OK!
We took a vacation from LA to Bal Harbour, FL location for 5 days. AMAZING experience... then we get to Puerto Rico, and the last half of our vacation suffered, even before check-in. The staff was very unhelpful (The service staff is amazing at restaurants, pool, etc), but the desk staff needs to all be replaced. WE are the guests, and the guest is ALWAYS right, even when we are wrong, we are right. I service clients in my profession, and giving the customer a little something extra, even when I know 100% they don't deserve it, if it isn't going to make or break me, I give it to them just so that I do not argue with them.
Well, I call PR from Miami, tell them about transportation options. They only offered their "first class service" which is ridiculously overpriced, more than double of what it should be. I asked the concierge lady "we were at Bora Bora location just 3 months ago, they transport you by BOAT!, and it is half the price you are charging!" She said "well, it is first class", when I asked about other options, she suggested that a taxi would only be cheaper by a few dollars. I googled a local taxi company and found an amazing price. So , I reserve appointment pick up with taxi. I had hoped this was the end of it.
We are checking in. We are platinum SPG members. She insists we are Gold. I mentioned we were just in Bal Harbour location a few hours ago, and we are Platinum, so it must've changed in a few hours? I have the SPG app on my phone, but my phone wasn't working, so I showed her my card and the "Platinum member thank you cards" received in the mail. She has the never to say "well, they must have just downgraded you, because our system shows you as Gold" We always choose free Continental Breakfast as a Platinum gift, and it is not available to Gold members. Whatever, if they don't want to give me free coffee or OJ and a bagel, FINE! I have better customer service than to keep arguing. Then she asks when we leave for airport (again pushing "first class"), and if we wanted to go to Old San Juan - "first class can take you there" blah blah, I just nodded and smiled politely.
We go to check into our room, property is gorgeous. Very well done on the upkeep. The resort fee is a little steep at 60.00 / night for what they offer: same as all other resorts, at least they include WIFI in it. The rooms smell musty. I know PR is very humid, but at least in our room the humidity seemed to have been trapped inside the pillows, carpet, mattress, and upholstery. It smelled like people go to hanging out in the pool to laying in bed and having water just sit on the mattress. For being a newer hotel, the interior looks a little outdated. I am a Real Estate professional, so I understand "the look" and "architecture" and "feel" they are going for, but they did it wrong. That, I didn't ding points for. It was the smell of it. The housekeeping service would get done at 5:30 PM, isn't that turn down service? We NOT ONCE in our 4 night / 5 day stay receive morning service, and turn down service. Just turn down service. I like the room to be nice while I am getting ready to go out to dinner. Instead, we faced a room that looked like we hadn't done anything all day reminding us of the way we left it at 8 am. We didn't even get a door knock to ask to do it earlier.
Then we wanted to rent a car to explore Old San Juan and look at all the forts and historical sites and shop for souvenirs. The Enterprise at St. Regis is RIDICULOUSLY priced. So what do I do, I look for other options, this is not a monopoly. Yes, I find an Enterprise and make a reservation for LESS THAN HALF of what Concierge / Enterprise was selling. I don't care if it's Enterprise's fees that are set that way or the Hotel's. When you KNOW the price is absolutely ridiculous, you do not allow your guests to be ripped off. I expect to pay 25% more for anything at a St. Regis, but DOUBLE is just spending stupidly and throwing your money away. We later found out from the locals that this St. Regis does want to monopolize transportation services. Concierge gives you a funny look when you ask them to tell Taxi Cab - "Joe, John, Luis," or any other name - in to pick you up. They automatically assume it should have been arranged through concierge. My advice is do your own thing. If you want to go around the city, rent a car at the airport, much cheaper than transportation any other way. If you go the cab route, google RIO GRANDE TAXI, and negotiate your own deal directly w/ the cab driver. None of the cab drivers have meters, so it is so easy to get ripped off. Having your guard up like they are out there to get you is a terrible feeling to have on vacation.
Finally, I had enough and I actually complained. My first time EVER. The manager apologized, agreed with all of my points, and said that they are already working on all of these items. He agreed to adjust our bill for our breakfast meals since he too, agreed that that's where the argument should have ended - upon proof presented that I was a platinum member, instead of demeaning my integrity by suggesting I am "lying" or have been "downgraded" - those words should never be spoken to a client / guest.
It was my birthday weekend. We were asked over the phone if we were celebrating anything upon making a reservation. We did say it was my birthday. I never expect anything, but when you ask like it's something you consider, it would have been a nice touch. Then, why'd you ask? Bal Harbour location sent chocolate covered strawberries with a Birthday card and upgraded our suite to the highest floor they had available as Ocean Front as possible. We were impressed by their efforts. Bal Harbour also has a Bentley house car that is free of charge up to about 50 blocks, so does San Francisco, and so does New York. PR, no.
The forest is amazing, the property beautiful, the service staff attentive (I've read reviews of people complaining about the bar not open early or late enough) - if that's your complaint, you've got a bigger alcohol problem you may want to address with yourself first. Who drinks from noon to sundown, and is still in the mood for more?
June 29, 2013
Rated 4 out of 5 by Gold2013 Superb facility; staff quality fluctuates
hotel is maintained impeccibly; high end restaurants are well staffed with professional help; pool restaurant staff is spotty and service is painfully slow at times; same true with breakfast staff; room service needs vast improvement as does turndown serivce. the overall facility is one of the best in Puerto Rico. But for the weakness in the training of some of the staff, the Hotel would qualify as a perfect Five Star. No SPG recognition.
March 24, 2014
Rated 5 out of 5 by spurgda Bahia Beach a Great Place to Stay
The only issue we had was minor. The bath tub in our room had s few hairs and they weren't ours Otherwise the faciilites were extremely clean and comfortable. Service was impecable as well as the food. Yes, a bit expensive, but you must consider that this isn't a huge resort, and they have a huge ratio of staff to meet your needs and take care of you. They also have large area covered by the resort, and every bit is beautifully manicured. Looking forward to staying here again some day!
November 19, 2011
Rated 3 out of 5 by fragglejax nice amenities
The grounds were beautiful. You will not have an ocean view, but the rooms are spacious. The floor looked like it needed a really good scrubbing. It was gross. The staff behaved like the room was amazing, but it smelled really musty. The service was good The pool was nice and the ocean was nice. The drinks were insanely pricey so probably a good idea to buy liquor elsewhere. I wouldn't really bring kids because there is no lifeguard on the beach. However, there were families with kids, but they kept them in the pool. The bicycles were Cannondale, I was impressed until I saw they were not maintained at all. They removed the shifters from many of the bicycles. There is a short bike path which was nice. Jean Georges was delicious and we did the tasting menu. The atmosphere/view was great and the food was yummy. Would be a nice venue for a wedding, for sure.
March 16, 2014
Rated 5 out of 5 by JerRose71 Simply Amazing!
I've stayed at a lot of places over the years, but I have to say that this was the nicest place I have EVER stayed. I keep sharing this with everyone who asks about my trip. The resorts is absolutely breathtaking, the food is amazing and best of all the staff are the most receptive, accommodating and friendly group of people I have ever come across at a resort. They absolutely did it for me. I will definitely be back here in the future. Cant wait!
July 14, 2014
Rated 5 out of 5 by lIlbear02 Total PARADISE.
Great nature experience for the whole family. We are so blessed that our choice to stay at St Regis, to wake up in the the middle of a forest and yet to here the waves from the ocean was just totally amazing. Also I would like to thank the entire staff for being there for my every need. Thank you, Saint James NY
July 19, 2014
Rated 4 out of 5 by Poolboy1 Hotel Overview
A magnificent resort with excellent service and outstanding staff. Unfortunately the price of the food and the drinks at the hotel was extremely expensive...much more than anticipated. Also, there should be stricter rules in place at the pool, as there were at least 6 to 10 children every day who were not toilet trained constantly utilizing the pool wearing disposable diapers. I found this to be unsanitary and frankly unacceptable. Otherwise the resort is terrific.
December 30, 2012
Rated 4 out of 5 by Tinglar There is room for improvement
Great hotel but definitely the mattress, pillows and air conditioning can be improved. The fan of the A/C in our room would turn off every 15 to 20 minutes and is a nuisance. No mattress cover is used and the sheets that are used are not fitted so we ended sleeping on the undressed mattress.
Other than the fact that we could not sleep well, we enjoyed the stay. I hope they will improve the operation of the A/C and the bedding.
July 15, 2014
Rated 5 out of 5 by Axel2014 limited Food service
Two items I would improve on. First have a area where you can get limited breakfast items, so you don't have to go in and have a full sit down breakfast. Coffee, smoothies, healthy raps, kind of stuff. Secondly, we had a fantastic greeting and overall stay, but I felt in the way when we had checked out and were waiting for our shuttle, and not offered water or anything.
July 17, 2014
Rated 5 out of 5 by barbara13 It Only Gets Better
This is our second stay at this property and again we were delighted in our choice. The service has improved over our original stay with premier service from out butler, Singh. He spoiled our daughter and was available for our every need. The property is stunning. We felt we were in our own private rain forest much of the time. We decided to make Bahia Beach Resort a family tradition and plan to return many times. Thank you for the wonderful stay!
June 7, 2013
Rated 5 out of 5 by MichaelA1 Fantastic Vacation
Our vacation here at Bahia beach was absolutely terrific. The place was beautiful. The food was absolutely delicious. The place never seemed crowded even though all rooms were occupied.
Forget any negative reviews talking about price of drinks or food. Everything was fairly priced for a resort of this elegance and quality. I very much look forward to returning to Bahia Beach and saying hello to Glenda who was just wonderful.
February 3, 2014
Rated 5 out of 5 by 4274Nicky Wonderful Experience
We decided to get married at the St. Regis due to the overall beauty of the property, and it was the best choice we ever made. The entire staff was extremely attentive and accommodating, from the butler to the event manager, of which exceeded our expectations. We had an amazing time as well as our guests. We couldn't have asked for anything more. Thank you to all that helped make our day unforgetable!
July 14, 2014
Rated 5 out of 5 by Lowe5 Customer service beyond compare
The level of attentiveness and attention to detail from the staff was excellent. All of the staff took the time to remember small details about you. My daughter needed to visit the hospital, all of the staff's concern and follow-up daily on her well-being was sincere and heart-felt. This is our second year in a row visiting this resort, hard pressed that we will find this same level of service elsewhere.
July 14, 2014
Rated 4 out of 5 by Norah The Pluses and Minuses
The rooms are lovely, nice size, great bathrooms. The pillows are great, but the mattress was lumpy and uneven.
The grounds and beach are beautiful pool great.
The food was mediocre both private dining and the restaurants. The area surrounding the hotel are not the most desirable with no good restaurants so you are more or less confined to the hotel property.
A beautiful property for a wedding.
July 14, 2014
Rated 4 out of 5 by gussy not enough to do
The hotel and grounds were beautiful , however there are only 3 restaurants (one of which is the pool) and the hotel is too remote to go off property to others. There is absolutely no entertainment at night.,could at least have a band or piano bar. It is $100 each way to get a taxi to go off property for anything. the hotel should have more to do for the amount of money that it charges to stay. The restaurants are over priced.
February 23, 2013
Rated 5 out of 5 by AandM200 Exceptional Stay!
It was an absolutely fantastic stay from start to finish. The locale, venue, facilities / amenities, room, spa, and service were exceptional. We were staying at the resort for our honeymoon, and we were upgraded to a beautiful suite with a butler when we checked in. The check-in receptionist was very kind and courteous. The service overall at the resort was high-touch and impeccable. We had a 7-course dinner at Fern Restaurant, which was brilliant. The food was delicious, and the service was outstanding, especially the wait staff and the manager. Highly, highly recommended. We also had a 60-minute couples massage at Remede Spa, which was a fantastic, two thumbs up experience. We also very much enjoyed the butler service, in particular Ricardo Rodriguez and Edgar Roman, who helped us pack our belongings on the last day. Abad was also quite helpful.
July 12, 2014
Rated 5 out of 5 by DavidK1 Beautiful property and wonderful staff
The property was beautiful (well landscaped and laid out). The weather was fabulous. We loved the food at the three restaurants. But the best part was the friendliness of the staff. Every time you passed a staff member on the grounds, he/she was sure to say "good morning" or "good afternoon" or "good evening." The servers at the restaurants couldn't have been more friendly and helpful.
February 22, 2014
Rated 5 out of 5 by SamDav Amazing Get Away
I stayed at this property for 3 nights and I got everything and more than what I had expected. Everything from the food to the service was impeccable. All the staff was so kind and attentive. The drinks are a bit pricey but the cucumber martini is to die for. The mofongos at Molasses are tasty and pretty much anything on the menu is good. My husband and I absolutely loved this property and hope to return sometime soon.
November 14, 2011
Rated 5 out of 5 by anonymousvi Gets better every time!
This was our third stay at the St. Regis Bahia Beach and each stay has been phenomenal. The service is excellent and the setting is stunning. This last trip was for our anniversary, and throughout our stay, the associates regularly recognized us and offered congratulations. It is these small details that separate good hotels from superb. Thank you to everyone at Bahia Beach for providing us with the renewal we needed!
June 20, 2012
Rated 5 out of 5 by kb45 a perfect stay
We can't say enough wondeful things about this resort! We had a lovely suite--living area, bedroom, large balconey with view of ocean. Our main butler was Luis and he was absoutely perfect--spot on restuarant recommendations in addition to taking care of us completely...thank you Luis! We had most of on site meals at "Molasses" and Madelyn was the perfect server there. The food was very good--we actually prefered that over "Fern", the more upscale restaurant. Although that was tasty as well.
Everything at the St. Regis was lovely--the resort location, the beach, pool area, our suite and especially the manner in which we were looked after by all the staff. Thank you everyone!
March 7, 2012
Rated 5 out of 5 by Jerry79 Staff
My wife and I have been very, very fortunate to have stayed at many fine properities. The St. Regis at Bahia beach ranks with the very best. It is way beyond the facilities and location. Your staff rates with the best in the world. Thank you!
July 18, 2014
Rated 5 out of 5 by BMGviking you need to experience the st. regis bahia
this is by far one of the most accomodating hotels i have ever been too. the rooms are divine, the staff are all incredibly helpful ( shout out to elvira and gabrielle) and the resort itself is just a marvel. i proposed to my now fiance over the weekend and they went to the greatest lengths to make it perfect. we will be getting married here next year because of how the St. Regis swept us off our feet!
March 22, 2013
Rated 5 out of 5 by Calify One of the best SPG properties!
The St Regis in Rio Grande is an absolute must for a visitor to Puerto Rico. The grounds and hotel are just second to none! The staff were extremely friendly and willing to ensure our stay was exactly what we were expecting.
Fern is not to be missed. Their delicious menu is easy to please even the most discernable palate! Because it is a little isolated, geographically, we were more than happy to eat at the restaurant on several occasions during our three night stay.
The rooms and their being imbedded in the natural setting of the rainforest area of Puerto Rico is simply breathtaking. The amenities and comfort are amazing! The grounds are worth the exploring, even if it is raining! We even took the time to do the outdoor yoga class, and we got to see the wild horses galloping around us!
We simply loved the property and have officially made it one of our top enjoyed SPG destinations!
November 3, 2012
Rated 4 out of 5 by Mark1967 Amazing property but the "incidentals" are way overpriced
Truly a wonderful property! The rooms are the nicest I've ever stayed at anywhere in the world. They have thought of everything and the resort is truly a five star facility, With that being said, I had no problem paying $400 a night for my garden view room but couldn't help feel that everywhere else I was being gouged. $60 resort fee is a bit excessive but if you're paying that don't charge an additional $22 for valet parking. A $16 margarita stings a bit as does $7 for a bottle of the local beer. $5 for one can of coke in the honor bar kind of rubs me the wrong way but I was floored when my wife and I paid $71 for room service breakfast which included nothing more than a continental for her and an omelet for me. In my opinion the resort should charge an extra $100 for the room, which would be well worth it, and cut the costs of everything else. It just gives one the feeling they are being gouged.
June 30, 2013
Rated 5 out of 5 by Vaughan3345 1st trip to Puerto Rico and wouldn't look elsewhere for a return trip!
Thank you for the attentiveness of your amazing staff. The accomodations were outstanding and I wouldn't expect more from a resort hotel. The room was superb, the room service exceptional, and the entire staff was remarkable (including Carmen, Freddy, Jon, and Jonathan). The golf club staff was more attentative than any resort I have ever visited (Orlando was exceptionally hel;pful).
May 14, 2013
Rated 5 out of 5 by seavitt great plac
enjoyed everything including...the people,food room and th service
July 19, 2014
Rated 4 out of 5 by Leenie Hire MORE Concierge staff
Judging from the crowds that are always around the 2 Concierge desks, there is clearly a need for more staff. They never answer the phone (because they are trying to deal with guests and it would be rude to stop in mid-sentence and deal with someone else's problems or questions). Although the Concierge staff could not be nicer or more helpful, they are clearly overwhelmed.
March 4, 2012
Rated 5 out of 5 by bern412 Anniversary
There needs to be more options for dining, especially for lunch. Menus for dinner need to have some changes. When staying longer than a couple of days at a hotel more choices need to be made available. Also more casuel dinning. This includes at pool. Same menu at all restaueants everyday. Bar at golf course needs to be open by noon for golfers to get cold drink.
October 26, 2012
Rated 5 out of 5 by laivo Our BEST Anniversary celebration so far!
I am so happy to write this review! We just spent two glorious nights in celebration of our fourth wedding Anniversary and we are so happy with how awesome our stay was. The staff were incredibly courteous, from Morayma who handled my reservation and our butler Carlos and each and every one of the employees we saw would greet us and be so attentive.
We had big plans of going kayaking and biking but we didn't make it this time. Perhaps in our fifth Anniversary we will! We have decided to keep the tradition going and spending as many Anniversaries as we can in the paradise that is St. Regis Bahía Beach.
June 7, 2014
Rated 3 out of 5 by Blair12 large and very spread out
We reserved a "beach front" room, that was mostly a view of trees, and very far from the rest of our family near the pool. Had to wait for golf cart shuttle to get to restaurants and pool. Restaurant food and service poor, except for breakfast. Manaagement needs to train staff, who were polite, but not organized
December 3, 2012