Rated 5 out of 5 by Babel31 Great staff!!
The hotel staff were truly excellent!! John, Karlos, Cesar were specially fantastic!! Everything we needed and wanted was at our hands.
The hotel furniture could use upgrading as some of the furniture had too many stains on them and looked worn out.
Over all was an excellent stay.
May 28, 2013
Rated 4 out of 5 by JimV Beautiful and Friendly
The hotel is quite beautiful and the staff helpful and friendly. While you expect to pay a premium at a top flight resort, I did find the prices for drinks and lunch at the pool area sky high. My only other negative comment is that it is long distance to town.
March 22, 2013
Rated 5 out of 5 by SamK This is a Great Hotel - Truly Paradise
This is the best experience you can ask of a hotel. Everything was Excellent the food, the services, the rooms were breath taking. I will be back again in Nov 2012 this will be an every year thing for me and my lovely wife
January 7, 2012
Rated 5 out of 5 by FernandoD The Best!
The St. Regis Bahía Beach is, by far, the best hotel in Puerto Rico.
Great location and service.
Love to stay there as often as possible.
I do recommend it with no reservations whatsoever.
May 16, 2013
Rated 4 out of 5 by JayNYC Excellent....but a few recommendations
We really loved our stay at you property for a very special wedding that took place on the grounds. The pluses: the staff was overall amazing with their helpfulness & attention to detail. The property is absolutely stunning & the spa was the best experience I've had to date. Also, kudos to the staff at the boathouse. Their knowledge and enthusiasm is very impressive! Now for the bad: the pool service. The staff is very friendly, however, after the initial introduction they seem to disappear. The kitchen is ridiculously slow. Example, we ordered a mahi mahi sandwich, and 30 minutes later, it was still third in line to get to the kitchen. That's a bit ridiculous. Also, the day before we didn't get served for approximately 45-60 minutes, and my grilled chicken salad was over dressed and the chicken was very overcooked with burnt edges. The breakfast was amazing, but again there isn't sufficient staff. I was constantly trying to flag a waiter down for a coffee refill. Overall, I think the staffing level at the restaurants is lacking. With the prices charged for your property restaurants, the service should be much better than it is.
December 9, 2013
Rated 3 out of 5 by MartyG Nice hotel, but not the 5* I was hoping for.
The hotel was nice (looked very picturesque) - however for a 5*, I was wanting more. When we arrived, we asked that the 2 rooms be in the same building - the staff indicated they were at +70% capacity and would not be able to accomodate. When we asked other staff in the building they indicated it was VERY slow and only 30-40% capacity - which was evident when we went out at dinner & around the pool. The hours of the restaurants at Fern (for breakfast) and at the golf course restaurant also randomly changed and closed early since things weren't busy. This was disappointing, as the resort is quite far from any other alternate dining choices - leaving us to eat at Fern 4 of our 5 nights. Finally, they couldn't even keep the torches at the front gates lit on Sun-Thurs - meaning we had to walk back to our rooms in the dark - the staff indicated they only light these on Friday & Saturday's (I'm sure it's diffferent when busy). Just disappointing that I didn't experience what I had hoped from this resort only because of they weren't full enough. Note to mention - they wouldn't offer to upgrade our rooms - despite being empty.
October 21, 2013
Rated 5 out of 5 by Destinations21 Top class luxury
The hotel is nearly perfect. We were upgraded to a suite at check-in, with butler service. It was a perfect room. All of the staff were great; very professional and very willing to help. We had dinner at Fern, where the food was excellent and the service top notch as well. And the pool... well the pool is truly a resort pool. With multiple levels and a winding feeling to it, I could swim there for hours without getting bored.
The only complaint I had was that the butler service was hit or miss. That is, when they responded to my requests they were wonderful; but sometimes I would call for a request (like an extra luggage rack and a prepared bath while we were at dinner) and they just totally did not do it; it's like it got lost in their system. This happened about 1/3 of the time for my requests. Nothing that was missed was major or important, but this hotel feels so close to perfect 5-star luxury, if only they could solve the problem of being attentive and aware of all requests.
Also, be prepared as there are a lot of mosquitos on the property, especially in the evening on your balconies and on the veranda at Fern.
November 13, 2011
Rated 5 out of 5 by joe66 upper class all the way
Fantastic hotel. There is nothing like it in Puerto Rico. Staff was great. Everybody tried to please and did. Truely an oasis. Stay there and you will understand
December 4, 2011
Rated 5 out of 5 by Richie72 When you need to relax!
This is an oasis of relaxation. Upon our drive in, we got a little worried going through the town of Rio Grande (not terrible, just had an old/uneasy feel to it), but all of the sudden the St. Regis popped up out of nowhere. From the moment you arrive at the front gate, you can feel the level of hospitality and service that awaits you. Being personally greeted by our host at the valet stand was something that we haven't seen before. First class!
All in all, the staff and level of service that you will receive at this property is unmatched. Both my wife and I came home and agreed that this was the best vacation that we've had to date. This property forces you to relax, which is a good thing. Rarely did we see or hear other guests around our building, which gave this property a very exclusive feeling. Most places you go, you end up hearing doors slam and other nuances from other guests. Not at the St. Regis.
The only downside might be the food options. It would have been nice to have had a casual dinner poolside at Seagrapes, however, when we were there they close dthat restaurant in the evening.
Can't wait to go back next year!
August 19, 2012
Rated 5 out of 5 by tonyx3 Great Experiecne
Hotel is paradise.....attentive yet not over bearing staff, spa is amazing, beach, pool, room all great..would stay there again for sure
June 27, 2012
Rated 5 out of 5 by ohdepot a spot on its own
a really comfortable and quiet place to relax built in a very pleasant area with a private beach and a beautiful colf course
December 12, 2011
Rated 5 out of 5 by Darrona Just a beautiful spot
Hotel is first class. Tranquil, not spoilt, in harmony with its beautiful surroundings. One of the best ever.
May 23, 2013
Rated 5 out of 5 by rdfm Wonderful property
Beautiful property. Everything was top notch. Only negative was our room was not ready at check in.
December 3, 2011
Rated 5 out of 5 by CFandYas Excellent...
Exceeded our expectations. Great service, food and facilities. We will definitely come back !
March 14, 2013
Rated 4 out of 5 by doc39 Ways to improve a fantastic hotel
1. improve lighting on the paths especially light the signs for the buildings
2.Increase the menu choices at seagrapes
3.consider breakfast at seagrapes
4. rooms could be a little bit cleaner -especially the floors which are difficult because of their colors
5.consider a daily schedule of activities such as the tennis clinic
6.improve check in times - we waited over two hours for our room. Having desks rather than a counter and having lovely people check you in does not help if you then wait two hours plus for your room. Perhaps you should comp. a meal if that happens (we received wine and cheese and a lovely letter but not everyone drinks wine)
January 30, 2013
Rated 5 out of 5 by JAmie4 This is a place we will visit again.
Really friendly staff and great attention to detail.
July 9, 2014
Rated 5 out of 5 by Joules100 Beyond expectations!
Great hotel for a getaway. Its pure luxury in a rainforest. Check in was done efficiently and the rumpunch helped with the waiting. Were shown the grounds by Carlos that was excellent. The room is huge giving us enough space to spread out. The outside patio was just so comfortable to have we spent hours at a time sitting reading or just watching golfers playing. The table outside was also great for when we called for private dinning. Bathroom was just a dream come true in how beautifull it was and comfortable. Nothing that we asked for was denied, from water, to extra milk for our coffee. Food at the resort was great fern standing out. I totally recommend the kayak and nature tours, they were wonderfull in helping understand all the flora and fauna that you see at the resort and was very fun! The pool was great with enough space for everyone to be in the pool and not feeling crowded. The prices at the resort are expensive however it is a St. Regis and we were expecting those prices, so we were ready to just pay for it and enjoy the 5 star experience that we did receive. In closing, we were told at check in to be ready to get ourselves ready to be spoiled, and we were spoiled wonderfully. Expect to return for many years to come.
June 18, 2013
Rated 5 out of 5 by Darius50 The hotel is everything you think plus more
Beautiful Suite, very large an spacious.
July 9, 2014
Rated 5 out of 5 by Carlos Outstanding!
Everything was fantastic!
June 17, 2013
Rated 5 out of 5 by Maddox12 After 4 trips still my favorite place
Every time it gets better and better. Amazing hotel but the staff makes it extra special. Freddy at the pool, Carl the tennis pro , Coral and Luca at fern, Orlando and Barilo at molasses. Can't wait to come back. Miss it already.
July 6, 2014
Rated 5 out of 5 by Bklyn2012 great family vacation!
We loved our recent stay at St. Regis in Bahia Beach. The choice of where to go for vacation with our 3 and 5 year old children was extremely hard - we wanted to stay at a premium resort/hotel with good food and enough activities to occupy the kids for 5 days. After reviewing our options in Jamaica, Turks & Caicos, and the Dominican Republic, we decided to come here and WERE VERY HAPPY WITH OUR CHOICE! We redeemed Starpoints for a free stay in a Standard Room, which was extremely spacious and beautiful. The food was great, although I think the kids menu could use more healthy options. For adults, food at Fern was great - we tried almost everything on the menu and especially liked the Hamachi Sashimi, Avocado Pizza, Truffles Pizza, Snapper with Brussels Sprouts, Grouper with Black Beans, and Beef Tenderloin. Breakfast at Fern was wonderful, with lots of choices for the whole family.
Upon check-in, we were recommended to sign up for a dining plan so we enrolled one of our kids in that program ($35/day includes 3 meals, with drink+entree+dessert at lunch and dinner). It was a valuable option and I would recommend it to other parents (our younger daughter often shared the meal with our older, so they both didnt need their own plan).
The property is beautiful and well maintained. We did a "nature trail" tour (offered at 10:30am every day except Tuesday and Wednesday) and got to explore the entire area of the resort, with citings of beautiful rare birds).
There were many other families at the resort, so the kids made new friends and had fun interacting with others at the pool. The resort also maintains a beautiful pond of koi fish, and they invite the kids to come feed the fish every night at 6 oclock. Lots of fun, not to be missed.
We look forward to returning here some day! and would definitely recommend the resort to others.
March 15, 2014
Rated 5 out of 5 by Tstark Very Nice
My wife and four year old spent a long weekend here 2/2/13 to 2/5/13 and the resort exceeded our expectations. Everyone from our driver, our butler Jose, the hotel staff and the restaurants were very attentive and went above and beyond to make us relaxed and comfortable. we particularly enjoyed the pool, and we has an excellent meal at Fern with a nice chat with the manager. We frequently stay at the flagship St. Regis in NYC and have come to expect the excellent service that this Hotel offers. The Bahia Beach resort fulfills our expectations and we think that the St. Regis Bahia Beach Resort will become our tropical home away from home.
February 21, 2013
Rated 4 out of 5 by Patio17 This hotel has spectacular views
During a recent stay at the hotel, we found the hotel to be very nice. There were some difficulties communicating with the staff making our needs understood; and we were very concerned about the bird situation in the restaurants. If you got up from the table, a black bird might be eating your breakfast or drinking from your water glass... hygene concerns with the bird population.
June 30, 2014
Rated 5 out of 5 by Leelee63 Exceeded our expectations
Prior to our vacation I contacted the concierge, Jossell, to find out about the hotel's restaurants, area activities and such. From the minute he answered the phone the stage was set. The personal attention, the suggestions he made and the way in which everything was arranged was incredible. The resort itself is beautiful, the property is so well maintained that it was picture perfect even when it was raining outside. The service from every staff member was impeccable and delivered with a smile and such grace that we all felt right at home. The discerning travelor has many options in today's market but I would put this resort on the top of my list.
March 31, 2013
Rated 4 out of 5 by BackatWork Beautiful but overly expensive
This hotel is amazing but the prices are unjustifably expensive. $17 for a mix drink, $20 for two eggs (+ $5 for a piece of toast), $6 per cup of juice, $25 for a salad. Putting that aside, the hotel and staff were great.
Stunning property with 4+ acres of land.
Great beach views
Great staff who set up your chairs in the morning to lounge by the pool and excellent staff who take your drink orders
Molasses - great food and even better waiters (Nolan and Brauhlia)
Golf course was awesome.
Secluded. Costs $100 each way to get into San Jaun so consider renting a car.
FERN - did not like the restaurant. For the money, I was expecting excellent food but it was just ok. Not much flavor. Preferred Molasses and the waiters were friendlier and more outgoing. Also, FERN dress code says "resort casual" so we wore pants, button won and sandals and were told (after we were seated) that sandals were not allowed.
Lack of snack food (e.g., chips, salsa, guac)
Only two dinner options on the resort and costs and arm and a leg to go anywhere else.
Overall, great for couples, friends with other couples, aniversary, honeymoo if you are looking to get away to secdlued property for a few days. Just keep in mind it is really expesensive (and we stayed at St Regis in Bora Bora for Honeymoon). TIP: Stop at Ralph's before you get to the property and pick up a bottle of vodkoa or wine and some snack foods.
August 28, 2013
Rated 5 out of 5 by dcp2013 Highly recommended in all aspects.
I found that the entire experience was exceptional in all aspects. I highly recommend this hotel to anyone. The grounds are awesome, location is great, the entire staff is experienced and attentive. Once you arrive, you are welcomed to your new home and treated as an honored guest for the duration. I cannot think of anything that we experienced that was disappointing. We were very pleased and plan to go back as soon as we can. I applaud management and staff on their great attitude, friendliness and helpfulness. Whether the staff was service, management or groundskeeper, they all shared the same attributes of being friendly and helpful.
July 24, 2013
Rated 5 out of 5 by vicnray Relaxation at its best
Amenities were fabulous. The staff were friendly, respectful and happy to help you with every need.
July 6, 2014
Rated 4 out of 5 by Andrew333 Beautiful Natural Setting Offers A Great Escape
After the fourth trip in less than two years, it's clear this destination is one that should make everyone's wish list! Nestled in a tropical and beautiful setting, this resort is a true escape.
*setting - you can't find a more beautiful and natural setting
*pool - it is masterfully designed with many levels and a feeling of privacy, even when completely full
*rooms - well designed with modern and very comfortable yet elegant and sophisticated furnishings
*privacy - if you want a true getaway and appreciate the opportunity to have your own space, you'll appreciate this resort and the layout
*Service - while the attempt and intent is appreciated, the small details are not consistently met....the timeliness of the details is where the opportunity exists. I do however want to thank Edwin for continuing to remember us as a returning guest (very few have done this), and Etienne, who was an extremely engaging server at Fern
*Food - while certain dishes and meals are good, there is a lack of options for restaurants...take advantage of the private dining...when they get it right, it's one of the best options.
*Grounds - while the natural setting and grounds are beautiful and someone may say i'm crazy to call it a con, the hotel has been around for two years and there are some areas that need addressed..i.e. marsh like grass right outside our patio and on the estate lawn, beach is raked by a large tractor, but consistently have to walk past trash all over the natural area of the beach.
Overall, it's a fantastic resort, hence our multiple trips back. The service is the biggest opportunity and once mastered, should be considered one of the top resorts in US/Caribbean!
May 4, 2013
Rated 4 out of 5 by Jersey22 Relaxing hotel
The hotel is beautiful and relaxing. The grounds are well maintained. The pool though relaxing is not for swimming, but more for splashing around and is great for kids because it is shallow. The food is mediocre and expensive with very little local selection. The staff is courteous. The beach is beautiful but is only great to look at. The waters are too cold, murky and rough for swimming. I was initially annoyed because there was a mix up in the room I reserved and the one I was given. All the rooms are large and beautiful so I decided to let it go and just enjoy the moment. A beautiful place to get away from the bright city lights.
May 30, 2013
Rated 3 out of 5 by Vida81 Worst St Regis BY FAR
I have stayed at many St Regis hotels in the past and this was quite possibly one of the worst hotels I've stayed at. To begin with the breakfast was beyond dissapointing, you could only choose from a limited menu and the eggs were definetly microwaveable. They charge a resort fee of 60 dollars for god knows what. They try to sneak in random charges so continuously check your bill. Everything is ridiculously overpriced , there is no nightlife such as open bars and hip restaurant- DON'T try their restaurant Mollasas. If you choose to stay with the St Regis, do not fall into their trap of paying 160 dollars from a 25 minute car ride from the airport to hotel, or hotel to The city of San Juan. Instead, book using Luquillo Taxi services, who charge 65-70 per way and even less for destinations such as to the hotel El Conquistador. Unfortunately, since they are not on the preferred taxi list from the St Regis they are not allowed on the property so they drop you off at the main gain wait till a van from the St Regis hotel comes and then you take the van to the lobby. This process is VERY EASY so i highly reccomend it and just proves how cheap the St Regis hotel really is. Plus the Luquillo taxi services are run by Shawn Herrera and his wife Rita who were such welcoming and knowledgeable people. Ask them about Flamenco Beach- if you ask the consierge, they will charge you 60 dollars for a ferry boat to the beach, when in reality it is only $4.50. I would not reccomend this hotel to ANYONE, however if you choose to remember to contact Luqullo Taxi before you fall for any of the hotels costly tricks. Plus it is 45 minutes from San Juan and in a very distant location.. The pool however is gorgeous, the gym has advanced machines with a nice stretching room, and the spa is overly priced. They place great emphasis on the landscaping, it is great if you are a golfer. But all in all a huge disappointment for the amount of money spent.
March 9, 2013