Rated 5 out of 5 by dcp2013 Highly recommended in all aspects.
I found that the entire experience was exceptional in all aspects. I highly recommend this hotel to anyone. The grounds are awesome, location is great, the entire staff is experienced and attentive. Once you arrive, you are welcomed to your new home and treated as an honored guest for the duration. I cannot think of anything that we experienced that was disappointing. We were very pleased and plan to go back as soon as we can. I applaud management and staff on their great attitude, friendliness and helpfulness. Whether the staff was service, management or groundskeeper, they all shared the same attributes of being friendly and helpful.
July 24, 2013
Rated 5 out of 5 by Marcos13 St. Regis Bahia Beach Resot
This Hotel has great feature, excellent service, and a great location. The Bahia beach is beautiful well kept and the surroundings of the Hotel are like the El Yunque rain forest close by.
October 6, 2014
Rated 4 out of 5 by Andrew333 Beautiful Natural Setting Offers A Great Escape
After the fourth trip in less than two years, it's clear this destination is one that should make everyone's wish list! Nestled in a tropical and beautiful setting, this resort is a true escape.
*setting - you can't find a more beautiful and natural setting
*pool - it is masterfully designed with many levels and a feeling of privacy, even when completely full
*rooms - well designed with modern and very comfortable yet elegant and sophisticated furnishings
*privacy - if you want a true getaway and appreciate the opportunity to have your own space, you'll appreciate this resort and the layout
*Service - while the attempt and intent is appreciated, the small details are not consistently met....the timeliness of the details is where the opportunity exists. I do however want to thank Edwin for continuing to remember us as a returning guest (very few have done this), and Etienne, who was an extremely engaging server at Fern
*Food - while certain dishes and meals are good, there is a lack of options for restaurants...take advantage of the private dining...when they get it right, it's one of the best options.
*Grounds - while the natural setting and grounds are beautiful and someone may say i'm crazy to call it a con, the hotel has been around for two years and there are some areas that need addressed..i.e. marsh like grass right outside our patio and on the estate lawn, beach is raked by a large tractor, but consistently have to walk past trash all over the natural area of the beach.
Overall, it's a fantastic resort, hence our multiple trips back. The service is the biggest opportunity and once mastered, should be considered one of the top resorts in US/Caribbean!
May 4, 2013
Rated 5 out of 5 by Bklyn2012 great family vacation!
We loved our recent stay at St. Regis in Bahia Beach. The choice of where to go for vacation with our 3 and 5 year old children was extremely hard - we wanted to stay at a premium resort/hotel with good food and enough activities to occupy the kids for 5 days. After reviewing our options in Jamaica, Turks & Caicos, and the Dominican Republic, we decided to come here and WERE VERY HAPPY WITH OUR CHOICE! We redeemed Starpoints for a free stay in a Standard Room, which was extremely spacious and beautiful. The food was great, although I think the kids menu could use more healthy options. For adults, food at Fern was great - we tried almost everything on the menu and especially liked the Hamachi Sashimi, Avocado Pizza, Truffles Pizza, Snapper with Brussels Sprouts, Grouper with Black Beans, and Beef Tenderloin. Breakfast at Fern was wonderful, with lots of choices for the whole family.
Upon check-in, we were recommended to sign up for a dining plan so we enrolled one of our kids in that program ($35/day includes 3 meals, with drink+entree+dessert at lunch and dinner). It was a valuable option and I would recommend it to other parents (our younger daughter often shared the meal with our older, so they both didnt need their own plan).
The property is beautiful and well maintained. We did a "nature trail" tour (offered at 10:30am every day except Tuesday and Wednesday) and got to explore the entire area of the resort, with citings of beautiful rare birds).
There were many other families at the resort, so the kids made new friends and had fun interacting with others at the pool. The resort also maintains a beautiful pond of koi fish, and they invite the kids to come feed the fish every night at 6 oclock. Lots of fun, not to be missed.
We look forward to returning here some day! and would definitely recommend the resort to others.
March 15, 2014
Rated 4 out of 5 by Jersey22 Relaxing hotel
The hotel is beautiful and relaxing. The grounds are well maintained. The pool though relaxing is not for swimming, but more for splashing around and is great for kids because it is shallow. The food is mediocre and expensive with very little local selection. The staff is courteous. The beach is beautiful but is only great to look at. The waters are too cold, murky and rough for swimming. I was initially annoyed because there was a mix up in the room I reserved and the one I was given. All the rooms are large and beautiful so I decided to let it go and just enjoy the moment. A beautiful place to get away from the bright city lights.
May 30, 2013
Rated 5 out of 5 by HappyHenry Great time
Stayed from9/17- 9/23 2014. We had a great time. I don't usually attribute the the hotel with a more enjoyable experience, but the resort was awesome. The staff was more than accommodating. Very friendly. As with any resort not everything was perfect, however when something went wrong the management more than made up for it. The grounds are beautiful. Makes you feel like your in Hawaii. I would highly recommend this property.
September 26, 2014
Rated 3 out of 5 by Vida81 Worst St Regis BY FAR
I have stayed at many St Regis hotels in the past and this was quite possibly one of the worst hotels I've stayed at. To begin with the breakfast was beyond dissapointing, you could only choose from a limited menu and the eggs were definetly microwaveable. They charge a resort fee of 60 dollars for god knows what. They try to sneak in random charges so continuously check your bill. Everything is ridiculously overpriced , there is no nightlife such as open bars and hip restaurant- DON'T try their restaurant Mollasas. If you choose to stay with the St Regis, do not fall into their trap of paying 160 dollars from a 25 minute car ride from the airport to hotel, or hotel to The city of San Juan. Instead, book using Luquillo Taxi services, who charge 65-70 per way and even less for destinations such as to the hotel El Conquistador. Unfortunately, since they are not on the preferred taxi list from the St Regis they are not allowed on the property so they drop you off at the main gain wait till a van from the St Regis hotel comes and then you take the van to the lobby. This process is VERY EASY so i highly reccomend it and just proves how cheap the St Regis hotel really is. Plus the Luquillo taxi services are run by Shawn Herrera and his wife Rita who were such welcoming and knowledgeable people. Ask them about Flamenco Beach- if you ask the consierge, they will charge you 60 dollars for a ferry boat to the beach, when in reality it is only $4.50. I would not reccomend this hotel to ANYONE, however if you choose to remember to contact Luqullo Taxi before you fall for any of the hotels costly tricks. Plus it is 45 minutes from San Juan and in a very distant location.. The pool however is gorgeous, the gym has advanced machines with a nice stretching room, and the spa is overly priced. They place great emphasis on the landscaping, it is great if you are a golfer. But all in all a huge disappointment for the amount of money spent.
March 9, 2013
Rated 4 out of 5 by Toady Overall very nice, but some service issues
Our family of four with two children ages 9 and 11 are here for a week's stay. We are halfway through our vacation so thought we'd post some quick feedback. Overall, a great experience. The facilities are gorgeous. Upon check-in, my husband's Platinum status was recognized and we were upgraded to a beautiful suite. The suite works perfectly for a family as the bedroom is separated from the living room. The couch is a pullout sofa that the kids can sleep on. The pool and beach facilities are wonderful. The beach has some bigger waves but nothing that's dangerous. The kids have enjoyed playing in the ocean with the boogie boards the hotel provides. The food is very good at the restaurants but as you would expect comes with the St. Regis price tag, My son celebrated his birthday here and the hotel sent up a piece of cake which was very nice. The service has been surprisingly inconsistent. I would expect it to be flawless at a St. Regis, particularly when I heard they were at 25% capacity. A few examples, our family went to the driving range and afterwards went to the Mollasses restaurant for a drink. The door was locked even though we were told it was open. We could see 8+ employees in the restaurant. In the suite, one of the amenities is coffee delivered to your room in the morning. When we checked in, the butler asked us what time we wanted our coffee delivered. We told him and asked that it be set on the table in the foyer so it wouldn't wake up our kids. Every morning we have had to call to have the coffee delivered. Every morning they either call or knock on the door, waking up our kids. The valet takes a surprisingly long time to get your car. We even call from our room 10 mins. before we are planning to leave and often the car isn't there. Food and drink service on the beach is almost non-existent. These are of course small, but annoying service mishaps. You simply expect more at a St. Regis. We often travel with several other families and were hoping to be able to recommend this property for a trip next year for all of us.. We will wait to see how the rest of our stay goes before doing so.
October 30, 2013
Rated 5 out of 5 by Manu007 A Tropical Paradise
I have been to a lot of hotels in my life but this property of St. Regis is one of the most beautiful and tropical resort I have ever stayed at, hands down. The location of the property, the beautiful rooms, the breathtaking views, the amazing clean beach, highly courteous and friendly staff and the best restaurants.......Isn't that what we all look for and need when we are on a relaxing vacation. St. Regis Bahia Beach has it all and more to offer. I sincerely can't wait to go bak to this resort and make more life lasting memories. I highly recommend this resort to anyone and everyone who is planning a trip to Puerto Rico.
August 1, 2012
Rated 5 out of 5 by JoJoHB Fabulous Get away
Hotel and grounds are beautiful. Service is fabulous. Highly recommend for corporate incentive trips.
September 29, 2014
Rated 4 out of 5 by felix12 Recent Stay
This was my third time at the St. Regis in Puerto Rico over the past 2 years or so. I love this hotel as a destination and will continue coming back. I've found that the service has significantly improved. However, there is room for improvement when compared to other SPG properties; particularly related to room expectations and to a lesser degree service protocol. I was surprised that my room had 2 beds and no view, that I had to wait until almost 5pm to check in, and was not allowed a late check out. I was also surprised that my Fern waiter took a signed bill back and charged me more after a mistake he made at dinner. I've never seen that at any high caliber restaurant.
March 19, 2013
Rated 5 out of 5 by Babymooners World Class Service
My wife and I recently visited this beautiful property for a baby moon in August. Prior to our arrival I was contacted by Butler services if they could assist me with anything on my stay. I set up a private driver to pick us up at the airport and that's where the St. Regis experience began. My wife was 6 months pregnant and was treated like a Queen. Our driver listened to my wife's list of Puerto Rican food cravings and did everything he could to make sure we got every item on the list. Upon arrival, we were greeted professionally and check-in was a breeze. An upgraded room was available at that time, so it was offer to us free of charge. The property was lush and filled photo opportunities at every corner. The spa was world class and had many options for our specific needs. Most of our time was spent relaxing around the beautiful pool and private beach. The one thing that sticks out the most from our experience was the great personal care that was given to us by our butler Gabriel. He had us laughing from the time we checked in and it was his mission to make sure the mom to be was 100% happy and comfortable. We will be back for sure once our baby has arrived and I am confident she will be just as taken care of as her mother was. Great job to all involve in our stay.
September 29, 2014
Rated 5 out of 5 by DavidB14 Amazing room, food, and service!
My husband and I spent 7 wonderful days at the St. Regis Puerto Rico! We absolutely loved everything we experienced there. The room, food and staff were exceptional! We spent a lot of time on the beach and at the pool. The staff at SeaGrapes and food were excellent. We would like to recognize two people that always went above and beyond for us with their service and caring. Clarissa and Carlos both did such a wonderful job whether they were working at SeaGrapes or the Pool. It was a pleasure to see them everyday. We will definitely be back!! Thank you for your excellence in lodging and service!!!
July 1, 2014
Rated 5 out of 5 by laivo Our BEST Anniversary celebration so far!
I am so happy to write this review! We just spent two glorious nights in celebration of our fourth wedding Anniversary and we are so happy with how awesome our stay was. The staff were incredibly courteous, from Morayma who handled my reservation and our butler Carlos and each and every one of the employees we saw would greet us and be so attentive.
We had big plans of going kayaking and biking but we didn't make it this time. Perhaps in our fifth Anniversary we will! We have decided to keep the tradition going and spending as many Anniversaries as we can in the paradise that is St. Regis Bahía Beach.
June 7, 2014
Rated 5 out of 5 by Harry46 Beautiful grounds and location
When we pulled into the Bahia Beach resort we were struck by the awesome beauty of the facilities. Being a recognized refuge it is something to behold. We were upgraded to a suite which was a pleasant surprise. Along with the suite we received butler service. Our morning butler Ricardo was extremely friendly and we had some nice talks about the island and coffee there of which he gave us some to take back. He also printed our boarding passes for us on our last day which saved us much time. Our only complaint about the resort is the high price of meals. They really should be brought down to a more normal level.
February 19, 2013
Rated 5 out of 5 by charlie41 Chairmen & CEO
I found the room room poorly laid out and not extremely functional.
March 15, 2013
Rated 4 out of 5 by PRweddingguest Amazing grounds and staff, but eat elsewhere
The staff, grounds and room at the St Regis Bahia are wonderful - the pool is a destination unto itself, and of course the beds are wonderful!
Unfortunately, the food does not live up to the quality of the rest of the hotel. Molasses was mediocre, and not the authentic food experience it was billed as. Our banquet meal at the wedding had overdone steak and potatoes that could serve as a hockey puck. The best meals came from the kids menu, although their attraction was due primarily to simplicity.
I recommend you stay here, but take the short drive or cab ride to local cafes for your meals.
July 1, 2014
Rated 5 out of 5 by TEP123 Amazing guest service!
Your hotel went above and beyond from the moment we checked in.
We planned a small intimate wedding at the resort and could not have asked for a more special day. I must mention two times the your employees went above and beyond. While I was getting ready for our wedding, I had noticed I forgot my cuff links. I was walking out of the spa from getting ready and the young lady at the reception desk, over heard me. She went on property to find one of the mangers, in Ferns, who kindly gave me his to use.
After out wedding, everyone on property came up and congradulated us. I cannot begin to express my thanks and how this made both my wife and I feel, since we were alone on the trip.
October 28, 2013
Rated 3 out of 5 by sylena I was expecting more.
Based upon their marketing I was expecting a truly luxury environment, it was not the case. Beyond the spacious rooms and service everything else was traditional. I was expecting more for the price per night.
September 22, 2014
Rated 5 out of 5 by Sportfan631 This place is Paradise.
After reading several mixed reviews about the St. Regis, we went with open minds and did not expect too much. From the second we drove into the resort, we were extremely pleased with not only the beauty of the property but also the absolutely professional way the staff treated us. Every single member of this staff should be very highly rewarded by management because not only do they attend to every little whim, they do it with a smile.
I have a special call out to Daniel at the front desk for his kindness and very friendly and helpful attitude. I also would like to specially praise Mike, one of the beach attendants, service with a smile and very happy to give you tips on where to go if you want to explore the island. Finally a very special thank you to Eileen, the golf club manager for her incredible kindness and willingness to do whatever was necessary to insure that we had a great time. I do not want to slight anyone as the entire staff was fabulous.
December 7, 2011
Rated 5 out of 5 by slammer27 another great visit to St Regis Bahia Beach
this was our 4th visit to the St Regis and our 10th oto Puerto Rico. The property is beautiful, with some of the best appointed rooms I've stayed in anywhere in the world. The staff is very friendly and helpful.
Food at the property is high quality, but food and drink is expensive. Breakfast in particular is costly. If staying for a week, you should plan to rent a car and enjoy some of the fine restaurants in San Juan or at other nearby hotels. St Regis has only 2 restaurants for dinner, so you would likely get bred after a few nights.
Overall outstanding visit and look forward to coming back again.
March 7, 2014
Rated 3 out of 5 by JPF312 Beautiful Place, a few issues
Overall, I would recommend this place.
-Fern Restaurant and Staff--grouper was excellent
-Bartenders at main bar--very knowledgable and friendly
-Activities--golf, kayaks, biking on nature trails, paddle boards, sunfish
-Spacious, well decorated room--awesome showers/bath
-concierge was helpful
-Spa treatments were excellent
But there were a few things I do not expect at a St Regis
-A/c didn't work or was on motion detector (was fixed)
-Area just outside room "under construction"
-In room breakfast--Continental breakfast (3 pastries, coffee, juice) coffee and juice were forgotten one morning and 20 min late another morning (to clarify it took almost an hour to get a few pastries)
-At some point, service staff used our umbrella in our room and we had to walk through rain
-I used spa facilities one evening at 5pm--steam room and sauna were Off, had to wait 20 min for them to warm up, returned next day around noon and the bath cloth/water bottle i'd left in sauna was still there
-The Jacuzzi in couples villa at spa was "under construction"
-The pool was over run with children all weekend--we love kids but expect them to be separated on a vacation like this
-Some service staff was aloof
September 23, 2014
Rated 4 out of 5 by Deenie St. Regis Hotel in PR
Overall I had a lovely stay at the hotel. I do feel for the $65.00 resort fee there could have been more activities and amenities for the guests. In particular, complimentary shuttle service 1-2 times a day for guests to go to the local grocery store or locations within a 5-10 radius. Given the secluded environment this would have been a value add to the customer experience. Lastly, add an authentic cuisine from Puerto Rico. Foodies are always interested in experiencing local cuisine.
August 28, 2014
Rated 5 out of 5 by Cherylj22 Perfection
We spent 4-days and 3-nights at this incredible resort.
From our arrival to our departure, this was a perfectly executed experience. The staff did not miss a beat!!
We kayaked, walked the nature trails and beach and relaxed by the pool and beach. We ate at all the restaurants and enjoyed room service, too. The food was excellent and we are "fussy" New Yorkers.
I highly suggest that you reserve time at this resort for your next get away. We will be back !!!
September 2, 2014
Rated 5 out of 5 by WishIwasbackinBAHIA Our Best Vacation Experience ever
Extremely well-run and well-managed property. The postcard property is as shown on the brochures and website. It was even better to experience in person. What went above my expectations are the staff and the level of service. All the staff were courteous and attentive. They were always eager to please. They made you feel at ease and relax; made you feel welcome at all times. We did not have a single negative experience to really write about except having reached the end of the vacation to go back home. It was the truest real getaway we ever had. Thanks Bahia Beach, just what we needed.
August 4, 2013
Rated 5 out of 5 by runld The rooms are great
We were very impressed with our hotel room: the view, the amentities, the space, and the offerings. Very happy with our room!
September 16, 2014
Rated 4 out of 5 by Bertha2014 Excellent service, average comfort
We stayed for a weak in a low season. The service is exceptional, the personnel is friendly and trained, it's definitely a 5 diamond hotel service wise. The food is excellent. The Spa is a little expensive but on a very high quality level. It's far from the city and all the night life, be prepared to pay up t0 $200 a trip to get to civilization.
The disappointment was in the room itself. We stayed in ocean front suite, which is not actually ocean front but is surrounded by a garden. There is an issue with mosquitoes, cats and humidity. The AC in the rooms does not help, they probably need some kind of dehumidifiers installed. The linens are always damp and every night is a torture. The comfort ability of accommodation is less than average, especially minding the rates you pay.
August 9, 2014
Rated 3 out of 5 by traderprofit SPG plat review
My big problem with this property is that compared to other properties in the SPG program, status doesn't mean much , given the high prices. They don't even participate in the 15 off F&B credit for plats, no real amenities except a few hundred points, that I can't get through AMEX FHR. In fact, FHR was offering better benefits. I'm a luxury traveler, but won't come back because of the poor status benefits and high prices of some F&B. You'd think you were staying on a private island in the Maldives (and I have , so I know what the prices are)
July 15, 2014
Rated 5 out of 5 by Mark1023 Butler service is phenomenal
The butler service at this St Regis is phenomenal (especially Juan, the gentleman who was on duty during the day). Overall beautiful hotel with great facilities. The other services (concierge, waiters at restaurants) were a little slow, but the overall experience was great
December 9, 2011
Rated 5 out of 5 by TerrenceD Heaven on Earth
This time last week - I was enjoying the beautiful property at the St. Regis Bahia Beach Resort and it by far exceeded our expectations. From the moment that we stepped out of our vehicle and entered the facilities, we were treated like royalty. Everyone provided us service with a smile and went above and beyond to make us feel welcomed. The entire staff was very attentive to our every need and ensured we had a wonderful time. The property is well maintained and the rooms are immaculate. The only phrase to describe our stay is simply the closest thing to "Heaven on Earth"
March 12, 2014