Rated 5 out of 5 by slammer27 another great visit to St Regis Bahia Beach
this was our 4th visit to the St Regis and our 10th oto Puerto Rico. The property is beautiful, with some of the best appointed rooms I've stayed in anywhere in the world. The staff is very friendly and helpful.
Food at the property is high quality, but food and drink is expensive. Breakfast in particular is costly. If staying for a week, you should plan to rent a car and enjoy some of the fine restaurants in San Juan or at other nearby hotels. St Regis has only 2 restaurants for dinner, so you would likely get bred after a few nights.
Overall outstanding visit and look forward to coming back again.
March 7, 2014
Rated 5 out of 5 by DenaCMPCMM Top notch hotel
As a meeting planner, I have been around the world and have stayed at many properties. I have to say that St Regis Bahia beach is the best that I have been to. The property is wonderful and clean and I have never had staff that were so pleasant and willing to help. Everyone knew who I was and addressed me by name. I would recommend this property to everyone!
March 1, 2014
Rated 5 out of 5 by luciusdomitius Wonderful property, good service
We stayed at this property for 2 nights this past weekend. Everybody seemed to have the same idea about escaping the cold and spending a few days in the sun. It being high season we were lucky to get a room booked using SPG points but were understandably denied an upgrade at checkin in spite of my Platinum status. This was to be expected on a Saturday, however we were also not granted a late checkout, again due to the property apparently being fully booked according to the front desk. Oddly enough the exact same room category we stayed in was still being offered for booking on spg.com. Overbooking tactics I did not think a property like the St. Regis would engage in or at least then work around those policies more actively to accommodate the needs of their most loyal guest - I had to inquire multiple times about a late check out and only after insisting was offered a hospitality suite to freshen up before departing. That being said, we thoroughly enjoyed our stay at this hotel otherwise. The grounds are meticulously kept, the rooms spacious and the dining options, although only a few are available (make reservations), were very good. We will definitely return.
February 25, 2014
Rated 5 out of 5 by mattyicenyc Amazing resort
For the 3rd year in a row the St Regis Bahai Beach exceeded my expectations. With an amazing pool and beach steps away, this is the perfect place for a family to enjoy themselves.
February 25, 2014
Rated 4 out of 5 by Chet3 Good but not Great
St. Regis Puerto Rico is very good but it is not great in all cases. It is great for a luxury vacation with kids. If you are not traveling with kids then there are much better places and would recommend you stay at other resorts. The staff is very friendly but it is very apparent that they are understaffed. My wife and I stay in a St. Regis Suite, but you almost feel bad using the butler service because the butler looks so over worked. It was more of hassle then a help to use the butler service. In addition to our suite we also had a pool cabana; again the staff is very friendly, but would disappear for long periods of time. They have a call button in the cabana, but it does not work, well at least for us it did not. The restaurant Fern is very good, but not fine dining. Again, it is great place to take young children because they can be screaming at the top of their lungs and you still cannot hear them because of all the noise in the restaurant. Some positives about the property the staff is very nice, they honor SPG status with upgrades. The staff tries to provide complimentary amenities because of issue you will run into because of lack of staff. Overall, beautiful property, great for family vacation, but definitely stay away for a romantic vacation.
February 24, 2014
Rated 5 out of 5 by DavidK1 Beautiful property and wonderful staff
The property was beautiful (well landscaped and laid out). The weather was fabulous. We loved the food at the three restaurants. But the best part was the friendliness of the staff. Every time you passed a staff member on the grounds, he/she was sure to say "good morning" or "good afternoon" or "good evening." The servers at the restaurants couldn't have been more friendly and helpful.
February 22, 2014
Rated 1 out of 5 by johnpspgmember st regis hostage
it was like being on a cruise, captive with 2 dining options and one that enforces a dress code. they take a cut of the taxi's fare (about 50% more), they charge 20%+delivery fee for room service. $5+tax and fees for a soda. the molasses restaurant which is one of 2 dining options food is marginal at best. i was repeatedly charged for valet parking when i repeatedly told them i dont have a car and was the reason why i needed a taxi to the airport. if you go to the pool afternoon , there are no pool chairs. it felt like they always had a hand in your pocket.
February 22, 2014
Rated 2 out of 5 by JGCordaro Mold and mildew everywhere
We checked into this hotel and our room smelled of mold and mildew. We asked to be switched and the other room was the same. the wallpaper in the bathroom was peeling and had black mold behind it and the staff ran a dehumidifier in our room around the clock to try and get the smell out. Not a 5 star hotel...
February 11, 2014
Rated 5 out of 5 by Maxbichon A perfect resort to relax
This was our third visit to St. Regis Bahai Beach. The resort is top notch in every way...with some of the best rooms we have ever experienced. It is quiet..with an expansive beach that we used twice a day for fabulous walks. Love that it is not crowded, even when the hotel is full. The level of service is fantastic. Everyone is helpful, respectful and eager to please. Remede Spa is not to be missed. Our only wish....perhaps another restaurant choice....but those that are available are high quality. This place is so great, we never leave it during our stay.
February 10, 2014
Rated 5 out of 5 by S1965 Totally Diiferent Exotic Experience
Located among trees and well preserved natural life, experienced a typical tropical life, showers and sunshine hand in hand.
February 9, 2014
Rated 5 out of 5 by HappyReturners Great Beach Vacation in Paradise
This hotel is beautifully set on 500 acres. It is extremely lush and private. The food is great and the staff cheerfully goes out of their way to accommodate special requests. I can't think of a single bad thing to say about our weeklong stay. This was our third visit and we are already planning our fourth.
February 9, 2014
Rated 5 out of 5 by BradM Best Experience
My girlfriend and I came to this resort from another resort on the island. From the moment we stepped out of the taxi to the second we left, everything was PERFECT! The staff is extremely friendly and knowledgeable and took care of anything we needed. A true 5 diamond resort with top notch service. We will definitely be returning to this resort as it was the best experience we have had yet.
The restaurants were phenomenal and my crispy chicken dinner at Fern was one of the best I've ever had. The staff at all of the restaurants knew all of the ingredients of the dishes as well as how it was prepared.
The boat house offers free kayaking, paddle boarding, sailing, and biking which we made full use of. You are also able to hit golf balls at the driving range at no charge.
The attention to detail at this resort made this experience unlike any other. HIGHLY RECCOMEND
February 4, 2014
Rated 5 out of 5 by MichaelA1 Fantastic Vacation
Our vacation here at Bahia beach was absolutely terrific. The place was beautiful. The food was absolutely delicious. The place never seemed crowded even though all rooms were occupied.
Forget any negative reviews talking about price of drinks or food. Everything was fairly priced for a resort of this elegance and quality. I very much look forward to returning to Bahia Beach and saying hello to Glenda who was just wonderful.
February 3, 2014
Rated 5 out of 5 by chumeans Greatest hotel in the WORLD
I don't know if anyone can find any faults with this hotel or their stay. I've been to many luxury hotels but none are even in the same league as the St. Regis in PR. Rooms are magnificent, property is amazing and well-maintained and the service is second to none. We had coffee brought to us by our butler every morning like clock-work. The beach is private and truly feels like paradise. We also did boating/biking with the kids, which was a lot of fun. You can literally stay at this hotel for a week and not have to leave. We had the best time and miss this hotel! HIGHLY recommended!!!
January 28, 2014
Rated 5 out of 5 by Darien06820 Areas of Opportunity for St Regis
I forgot to mention some ares of growth for this resort. I can only thing of 2.
Invest more in the Iguana Kids Care Club. The building is old and musty. It needs to be freshened up. Think about a kiddie pool or splash pad.
Also, Puerto Rico has terrible food. This is a fact. Fast food, fancy food = terrible. It's important that the food on the resort fills this hole. Consider more kid-friendly food, healthy food options, food that travels easily, in-room dining options that are affordable and kid-friendly. The food is an important factor for everyone - please consider improving this in regards to quality and variety. Thanks!
January 28, 2014
Rated 5 out of 5 by Darien06820 A wonferful FAMILY vacation!
If you are looking to get away from the hustle of everyday life, the St. Regis is definitely the place to go. From NYC you can take a direct 4-hour flight to Puerto Rico, and then after a short 30-minute drive you arrive at the St. Regis Bahia Beach. Even though the St. Regis is a "resort", you feel like you are in a quiet oasis of your own. The plentiful vegetation and the well-kept grounds camouflage the buildings, and the canopy from the large trees offer a sense of serene. After your trip you check-in at the Plantation House where the staff greets you with a smile, helps you with your belongings, offer you a cold drink, and checks you into your room. Your kids can stretch their legs, and visit the Koi fish (on our trip the staff brought out fish food so that my kids could feed them), you can also meet with the concierge to schedule your on- and off-resort experiences. After check-in you are probably hungry, so while you are dining poolside at Sea Grapes, the staff is settling you into your room. After lunch you hover above the ground when you take the boardwalks from Sea Grapes to your room. When you enter your room you are surprised by how large the rooms are. You appreciate the entry area, the veranda, the walk-in closet, the refrigerator, and the bathrooms with rain showers, deep soaking tubs, and in-mirror televisions. You are notice hanging robes and slippers, but then you are pleased to also see miniature-sized robes and slippers, one for each of your children. After you've settled in you decide to explore. You swim in the pool, and appreciate the poolside towels, sunblock and cold water, free-of-charge. Your kids squeal and chase the small brown lizards around the pool, and then stand still looking stunned to see a large green iguana standing motionless in the middle of the pool area. You order yourself a cocktail, and cool drinks for the kids, along with the best chocolate chip cookie ice cream sandwich anyone has ever had. This is your experience throughout your trip. You go to the Boat House for your tour of the resort. The guide shows you the pointy/sharp tree trunks, takes you to go feed the pelican, fish and turtles at the sales center, introduces you to the crabs on the beach, and takes photos for you so that you can be in them. You go to the Boat House and take the kayaks, sailboats, and canoes out on the pond. The kids fish and swim. Your husband and kids try go to the golf course driving range and hit a few balls (even though they left their golf clubs at home). The Fern Restaurant Manager learns that your husband likes to golf, and calls to invite him to join him in a game. The concierges schedule your family for a Bio Bay / Bioluminescent Excursion, a snuba dive, and helped us to navigate a visit and hike to the El Yunque National Forest La Coca Falls . You enjoy breakfast every morning at Fern on the veranda looking at the ocean. Your kids see the lizards running across the lawn and decide to go chase them. You dine at Sea Grapes, or poolside, and also Molasses. You remember to bring proper attire and shoes to have dinner at Fern Restaurant. You think that the food will be good off resort, but is isn't. There are a couple of good restaurants in Old San Juan, but otherwise stay on the resort. Mc Donald's, KFC, Pizza Hut - even though they are franchises, they taste nothing like home.
So… the facility is very nice. But, the experience isn't only about the property, the room, the amenities. It's about the PEOPLE. The staff at the St. Regis is wonderful. Valet, concierge, butler, managers, servers, housekeeping, maintenance, entertainment… everyone is amazing. The staff is professional and friendly. They are good with adults and little people. They are not snobby or mean. They go above and beyond to think about your needs before you do and to make your stay memorable. THIS IS what separates my experience at the St. Regis from the Ritz and the Four Seasons. The St. Regis staff at Bahia Beach is personable and helpful. Here are some of the many examples we had on our trip that we've never experiences in all of our travels anyplace else. The Fern Restaurant Manager heard my husband talking about golf, but regretfully we left our clubs at home, and he invited my husband to be his guest which included rentals (same PING clubs my husband has at home). My kids loved the Koi fish, valet brought out fish food (even though it wasn't feeding time) so they could feed the fish. My kids were shocked by the loud sounds in the evening, when we learned they were frogs and started searching for one, two staff members around the pool area stopped what they were doing and helped my son find a frog (it took 1-2 hours). My baby needed milk every morning, the butler brought us a couple of gallons of milk at no charge (we didn't even ask for it). The butler saw that we drank a lot of water, and then a case of bottled water showed up in our rooms (again, without us asking). The list is lengthy. The staff at the St. Regis made our stay an experience. We've never had such attentive care at the Ritz and Four Seasons.
Should you stay at the St. Regis when you go to Puerto Rico. ABSOLUTELY!
January 28, 2014
Rated 5 out of 5 by Oscar49 Highly recommended with one simple recommendation
At the room rate charged why is the pricing on the beverages and snacks so extreamly overpriced???
January 20, 2014
Rated 4 out of 5 by larose larose
service ar fern
except for the last 2 dinners
for 1 dinner
breakfast service for 1/2 the tome was bad
menu-for dinners 2 restaurants
same each night
tell people to put on big spray
1/2 or so broken
January 17, 2014
Rated 3 out of 5 by sbd432 Beautiful, but would not return
This is a beautiful hotel and the staff are absolutely outstanding, but the resort is too isolated and there were not enough food options for my family. Since we visited after the high season there were only 2 dinner options (besides room service) and both restaurants serve very gourmet food. My family has traveled the world, but sometimes you just want a burger for dinner! There was also no food other then restaurants meaning no deli, coffee shop or ice cream shop. We also like to visit local restaurants and anything worth going to was over 30 minutes away. You are in the middle of the rain forest! We didn't like the room because the shower is totally open and this made it difficult for family members to share the bathroom. The staff are incredible and the resort very well maintained. The service was perfect!
January 14, 2014
Rated 5 out of 5 by dev57 Paradise
This is my 3rd trip to this property and although my first visit was less than wonderful I returned with my girlfriend and subsequently with my husband this last trip. What a beautiful, romantic place it turned out to be Even though we were told the hotel was near capacity we hardly ever ran into anyone while strolling the paths to the pool or Plantation house for dinner. The rooms are beautiful and the balcony quite private with lush foliage all around. In spite of the high priced food and bev...really a paradise on earth.
January 13, 2014
Rated 5 out of 5 by HarryW50 Spectacular resort
The resort facility is magnificent. A beautiful beach and an enormous property with immaculate landscaping. We stayed in a suite which was enormous and comfortable. Service was topnotch and friendly. Although the resort was filled to capacity, it never felt crowded.
January 8, 2014
Rated 5 out of 5 by mommy2 Hotel is paradise
My family and I just returned from a 11 day stay at your hotel (December 20th-december 31st). We had a wonderful time and thought the facility and service were great! Noelle was amazing and helped me unpack when I arrived which was heavenly!!!!!!!! Noelle was always available to make sure that our reservations were confirmed, organize transportation, communicate with the other staff as needed etc. Joselle, the head concierge was also over the top wonderful!!!! He is sooo knowledgeable, helpful and lovely. Kathy and Gabby who work at Fern for breakfast always greeted us by name and tried to make sure that we received everything we needed, Corral was our server at night and she was also fabulous!!!! Nothing was too much! The 2 managers Terry and Sam were always accessible and asking how they could help. Krystal at the spa was sooo accommodating and lovely and Karyn gave me the best pedicure!
January 1, 2014
Rated 5 out of 5 by ABCD28 The best luxury experience
Wonderful stay at St.Regis. It had all the amenities and the activities in the resort- golf, kayak, bike, etc. The staff hospitality and graciousness is unbeatable. The room is the most spacious room I have seen thus far with its own walk in closet.
December 31, 2013
Rated 4 out of 5 by JMR2011 Excellent Hotel but could be amazing
My husband and I booked a last minute trip for a 4 night get away 12/18/13 to 12/22/13. The resort is beautiful and overall we had a fabulous trip. Things that were great: Fern and the staff at Fern for both breakfast and dinner outstanding .Luisa was the best at breakfast she suggested a tropical smoothie with spinach to my husband who would not typically drink his spinach, was fantastic. She clearly loves her job and is so gracious and makes you feel so welcome. The St. Regis needs to hold on tight to her. The Pool and waterfront activities were terrific ( kayaking, paddle boarding etc. )Though I do agree with some other reviews that the water could have been warmer in the pool. The golf course was both challenging and beautifulThe staff throughout the resort was well trained and gracious from the welcome reception upon check in to the maintance crew. Some areas for improvement: More dining options . Fern is excellent we ate there twice for dinner and every morning for breakfast. The mussels and avacado pizza were standouts as is their hotsauce that they make themselves and can be taken home. Molasses at the golf course is the only other option for dinner and is a very weak second option. The setting is lovely but the menu has almost no healthy alternatives. I ordered grilled chicken with rice and it was so oily and greasy. There was no white meat and the chicken was spongy with an odd consistency. My husband had the "monfongo" with pulled beef a traditional PR dish which was ok. Many of the guests we spoke with agreed with us about Molasses. I think an overhaul of Molasses's menu is very much needed. Some additional suggestions: yoga on the beach in the morning or a work out class/boot camp would have been great. It looked like the week of Christmas they offered things like this but not traditionally. There are no exercise classes either just a private studio for a one on one personal trainer. There is a gym with cardio equipment that is lovely and very up to date. The room was fantastic we were upgraded to an amazing suite with 2 full bathrooms. The master bath rain shower is outstanding and I love the TV in the mirror. The St. Regis in Bal Harbour has this as well. The hairdryer in our room needed the filter cleaned desperately and should have a nozzle as an attachment at this type of property. We stayed in building 6 which was a great location to the main building and pool. We loved how spead out the property is and the grounds are kept impeccable.. I agree the paths need be lit much better at night and we were there when they had a few extra lights due to some Christmas lighted deers. We did not venture out of the resort but if you wanted to San Juan is about 30 minutes from the hotel.
December 31, 2013
Rated 4 out of 5 by TMR70 Amazing location, beautiful facilities, beach
An amazing property with a spectacular pool, warm staff, great restaurant (Fern), and beautiful beach. A few drawbacks: swimming isn't an option at the beach, the wind and current are too strong; the rooms smelled a bit of mildew, but hard to avoid as it is basically in a rainforest. Tips: eat at Fern as often as you can, its amazing. But avoid Molasses (the golf club), as it is pricey but below average; and the food at SeaGrapes is standard pool fare, not that great unless you are willing to eat off the kids' menu.
December 25, 2013
Rated 5 out of 5 by birthdaygirl50 Fabulous property for destination party/wedding
I recently hosted a three-day party at the St. Regis Bahia Beach to celebrate my birthday with 50 friends and family. The hotel staff attended to every event with care, professionalism and to the last detail. The catering staff are amazing. The food was exactly as I wanted it. The locations for each night's party were perfect. The activities available at the hotel kept my guests busy all day. The rooms are luxurious. I couldn't have been happier with every aspect of the weekend.
December 22, 2013
Rated 4 out of 5 by JayNYC Excellent....but a few recommendations
We really loved our stay at you property for a very special wedding that took place on the grounds. The pluses: the staff was overall amazing with their helpfulness & attention to detail. The property is absolutely stunning & the spa was the best experience I've had to date. Also, kudos to the staff at the boathouse. Their knowledge and enthusiasm is very impressive! Now for the bad: the pool service. The staff is very friendly, however, after the initial introduction they seem to disappear. The kitchen is ridiculously slow. Example, we ordered a mahi mahi sandwich, and 30 minutes later, it was still third in line to get to the kitchen. That's a bit ridiculous. Also, the day before we didn't get served for approximately 45-60 minutes, and my grilled chicken salad was over dressed and the chicken was very overcooked with burnt edges. The breakfast was amazing, but again there isn't sufficient staff. I was constantly trying to flag a waiter down for a coffee refill. Overall, I think the staffing level at the restaurants is lacking. With the prices charged for your property restaurants, the service should be much better than it is.
December 9, 2013
Rated 5 out of 5 by 5Star Beautiful Grounds
This hotel is wonderful. I would recommend.
December 5, 2013
Rated 5 out of 5 by Debra4 Relaxation at its best!
Just returned from an 8 day stay with my family. We had never been to this resort and it did not disappoint! The accommodations were wonderful. The food was delicious. The pool and beach areas were beautiful. We spent time golfing, playing tennis and going for walks on this spectacular property. The staff was extremely friendly and always helpful. This was our first time at this resort but not our last!
November 30, 2013
Rated 4 out of 5 by PRico2013 Pretty spot, great food, fair service
Pretty spot, great food, fair service ... eg, room not cleaned after multiple calls, waiters forgetting to put in your dinner order, lazy towel service on beach ... not up to expectations I'd have for a St Regis. But Fern is special for dining and the location/pools are beautiful. Service boot camp needed
November 26, 2013